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Growth Opportunities for Advanced Information & Communications Solutions in the Healthcare Vertical

Publisher Frost & Sullivan
Published Oct 31, 2025
Length 82 Pages
SKU # MC20514349

Description

Healthcare systems today are facing a convergence of pressures that threaten both operational stability and patient outcomes. Workforce shortages, clinician burnout, rising costs, and persistent health inequities are compounded by the growing demands of an aging population with complex needs.

These challenges are not isolated—they interact and intensify, creating a high-stakes environment that demands smarter, more connected solutions. Modernizing the communication infrastructure is central to overcoming these issues.

Effective communication is the backbone of care coordination, enabling timely decision-making and collaboration across departments and care settings. Without it, delays in treatment, staff overwhelm, and compromised quality of care become inevitable.

Healthcare organizations must prioritize technologies that streamline workflows, support continuity of care, and empower frontline teams to deliver safer, more efficient services.

Technology is rapidly reshaping how healthcare organizations manage communication, with a clear shift toward integrated, cloud-enabled platforms. Legacy systems are increasingly seen as barriers to efficiency, prompting investments in mobile devices and apps, secure cloud-based paging, and mass-notification systems. These tools are essential for accelerating response times, improving coordination, and supporting real-time collaboration across clinical and administrative teams.

This study explores how healthcare organizations are prioritizing investments in unified communications and collaboration (UCC) technologies to improve care delivery, streamline workflows, and enhance patient outcomes. It analyzes IT decision-makers’ perspectives on current challenges, future technology adoption, and the role of AI, cloud, and managed services in transforming healthcare communications. The research also highlights budget trends, deployment models, and purchasing criteria shaping the future of digital communications in the healthcare vertical.

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82 Pages

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