End User Priorities in Digital Transformation, Asia-Pacific, 2019

End User Priorities in Digital Transformation, Asia-Pacific, 2019

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia-Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.

Research Scope
Understand the IT-related challenges organizations face today
Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce
Assess the current and future use of business communications technologies
Evaluate factors that drive investments in communications technologies
Gauge IT and communications trends
Appraise available IT budgets

Research Highlights
Almost half of responds report that their top business priorities are to improve operational efficiencies and customer experience (CX).
Similarly, enhancing CX, reducing operational costs, and boosting creativity and innovation are the Top 3 IT Drivers. Overall, it appears that businesses are aligned when it comes to IT investments and corporate objectives.
The top challenges for IT departments include dealing with security concerns, network stability/reliability, systems integration and managing multi-vendor solutions, and skills shortage and training requirements.
When asked about security, respondents cited malware, hacking, and misconfiguration as the three main potential threats to their companies.