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The Changing Role of CIOs/CTOs: How ICT Solutions Enable Efficiency and Drive Revenue

The Changing Role of CIOs/CTOs: How ICT Solutions Enable Efficiency and Drive Revenue

This ecosystem highlights how the role of the traditional information technology (IT) manager has evolved from performing single IT tasks to implementing and managing information and communication technology (ICT) strategies to improve processes and internal stakeholders’ working environment by taking into account external factors and customers surroundings. The key driver for such change is the proliferation of information and communications technologies.

About this report

The information technology (IT) department must align with changing business goals for growth, innovation, and speed to market, and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved into an innovation expert and a service broker, which defines the role of the chief information officer/chief technology officer (CIO/CTO). This research service examines the evolution and considers how the change will influence enterprises’ integration of information and communication technology strategies.


  • Executive Summary
    • How has the Role of CIO/CTO Evolved?
    • The Role of the CIO Redefined
    • Technologies Leading to Transformation
  • Research Objectives and Scope
    • Research Aim and Objectives
    • Research Scope
    • Research Scope-Ecosystem
  • Market Definitions
    • CIO/CTO Definition
    • Market Definitions
  • ICT Trends: Global, BRICS, and South Africa
    • ICT Trends-Global
    • ICT Trends-BRICS Region
    • Enterprise ICT Spend by Industry-South Africa
    • ICT Trends-South Africa
  • The Impact of ICT in the Economy and Enterprise
    • The Impact of ICT-Overview
    • The Impact of ICT in the Economy
    • The Impact of ICT in the Enterprise
  • The Role of the CIO/CTO
    • How has the Role of CIO/CTO Evolved?
    • Moving into the Age of Transformation
    • The Role of the CIO Redefined
    • The CIO as the Innovation Expert
    • The CIO as a Service Broker
  • Learning to Transform
    • Technologies Leading to Transformation
    • Key Technologies Transforming Enterprises-South Africa
    • Supply and Demand of ICT Services-Is There a Balance?
    • Nampak
  • Drivers and Restraints
    • Market Drivers
    • Drivers Explained
    • Market Restraints
    • Restraints Explained
  • The Last Word
    • The Last Word-Conclusions
    • The Last Word-3 Big Predictions

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