The Changing Role of CIOs/CTOs: How ICT Solutions Enable Efficiency and Drive Revenue
This ecosystem highlights how the role of the traditional information technology (IT) manager has evolved from performing single IT tasks to implementing and managing information and communication technology (ICT) strategies to improve processes and internal stakeholders’ working environment by taking into account external factors and customers surroundings. The key driver for such change is the proliferation of information and communications technologies.
About this report
The information technology (IT) department must align with changing business goals for growth, innovation, and speed to market, and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved into an innovation expert and a service broker, which defines the role of the chief information officer/chief technology officer (CIO/CTO). This research service examines the evolution and considers how the change will influence enterprises’ integration of information and communication technology strategies.
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