North America Speech Analytics Market Report and Forecast 2025-2034

The North America speech analytics market size reached approximately USD 2.76 Billion in 2024. The market is further projected to grow at a CAGR of 16.80% between 2025 and 2034, reaching a value of USD 13.04 Billion by 2034.

Key Trends in the Market

Speech analytics refers to the process of extracting information from audio recordings and analysing the data for meaningful and relevant business intelligence. The different types of speech analytics include real time speech analytics and post-call speech analytics. It aids in increasing customer satisfaction, improving agent performance and resolution rates, and driving operational efficiency.

• The rising adoption of digital technologies across different sectors to provide regular availability of business communication channels, seamless self-service options, and rapid response to queries, among others is boosting the North America speech analytics market growth.
• Increasing efforts by the key market players towards product innovation along with strategic collaborations and partnerships is providing lucrative growth opportunities to the market. These efforts are anticipated to provide real time suggestions to customer service representatives for enhancing their performance and evaluating the results.
• The rising requirement for speech analytics by the telecommunications sector owing to the generation of large volumes of data is bolstering the market expansion. The increased adoption of speech analytics by the telecommunications sector can also be attributed to their ability to provide improved services, decrease fraud, and reduce risks, among others.

North America Speech Analytics Market Analysis

The EMR’s report titled “North America Speech Analytics Market Report and Forecast 2025-2034 offers a detailed analysis of the market based on the following segments:

Market Breakup by Type

• Solution
• Services

Market Breakup by Deployment Mode

• On-Premises
• Cloud

Market Breakup by Enterprise Size

• Large Enterprises
• Small and Medium Enterprises

Market Breakup by End-User

• BFSI
• Healthcare
• Government
• Retail
• Telecommunications
• Others

Market Breakup by Region

• United States of America
• Canada

Market Share by Deployment Mode

Cloud is anticipated to account for a significant North America speech analytics market share over the forecast period. This growth can be attributed to the ability of the cloud-based speech analytics to aid in efficient consumer management across the customer life cycle, boosting profits. Cloud also ensures the accessibility across locations and devices while providing centralised data security and rapid application deployment.

Market Share by End-User

Telecommunications sector accounts for a significant share of the market owing to the rising requirement for accurate assessment of large amounts of data. The North America speech analytics market demand is also increasing due to the ability of the technology to assist in identifying potential dangers along with providing real time insights. Additionally, speech analytics also allows telecommunications companies to enhance their campaigns and business development.

Competitive Landscape

The comprehensive EMR report provides an in-depth assessment of the market based on the Porter's five forces model along with giving a SWOT analysis. The report gives a detailed analysis of the following key players in the market, covering their competitive landscape and latest developments like mergers, acquisitions, investments, and expansion plans.

Open Text Corporation

Open Text Corporation, headquartered in Waterloo, Canada, is involved in the development and sale of speech analytics and enterprise information management software. The company also specialises in customer experience management, digital experience, and customer communication management, among others.

Nice Ltd.

Nice Ltd., headquartered in Ra'anana, Israel, specialises in artificial intelligence, speech analytics, digital and workforce engagement management solutions, and customer relations management software, among others. The company was founded in 1986.

Verint System Inc.

Verint System Inc. is a leading IT services and consulting company that was founded in 1994 and is headquartered in New York, United States. The company specialises in speech analytics, boundless customer engagement, engagement management, artificial intelligence, and chatbots, among others.

Other North America speech analytics market key players include Avaya LLC, Castel Communications, Talkdesk, Inc., Qualtrics LLC, LivePerson, Inc. (VoiceBase, Inc.), Genesys Cloud Services, Inc., and CallMiner Inc., among others.