Global Customer Review Management Software Competitive Landscape Professional Research Report 2025
Description
Research Summary
Customer review management software is a specialized tool or platform that helps businesses monitor, collect, and respond to customer reviews and feedback from various online sources. This software aggregates reviews from platforms such as Google, Yelp, Facebook, and other review sites, providing businesses with a comprehensive view of their online reputation. It allows companies to track and analyze customer sentiments, ratings, and comments to gain valuable insights into customer experiences and perceptions. With customer review management software, businesses can respond to reviews promptly, address customer concerns, and engage with their audience in a timely and personalized manner. This proactive approach to managing reviews helps companies build trust, enhance their online reputation, and foster customer loyalty. Additionally, the software may offer sentiment analysis, reporting, and performance tracking features, empowering businesses to make data-driven decisions and continually improve their products and services based on customer feedback.
According to DIResearch's in-depth investigation and research, the global Customer Review Management Software market size was valued at XX Million USD in 2024 and is projected to reach XX Million USD by 2032, with a CAGR of XX% (2025-2032). Notably, the China market has changed rapidly in the past few years. By 2024, China's market size is expected to be XX Million USD, representing approximately XX% of the global market share. By 2032, it is anticipated to grow further to XX Million USD, contributing XX% to the worldwide market share.
The major global manufacturers of Customer Review Management Software include Thryv, Sprinklr, Podium, Trustpilot, Weave, Birdeye, Yotpo, SpotOn, SOCi, Vendasta, Kenect, Chatmeter, PinMeTo, ReviewTrackers, BrightLocal, Broadly, NiceJob, Gominga, AiTrillion, Merchant Centric, Opinew, Grade.us etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.
This report studies the market size, price trends and future development prospects of Customer Review Management Software. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global Customer Review Management Software market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.
The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the Customer Review Management Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Customer Review Management Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Manufacturers of Customer Review Management Software Include:
Thryv
Sprinklr
Podium
Trustpilot
Weave
Birdeye
Yotpo
SpotOn
SOCi
Vendasta
Kenect
Chatmeter
PinMeTo
ReviewTrackers
BrightLocal
Broadly
NiceJob
Gominga
AiTrillion
Merchant Centric
Opinew
Grade.us
Customer Review Management Software Product Segment Include:
Cloud Based
Web Based
Customer Review Management Software Product Application Include:
Large Enterprises
SMEs
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends
Chapter 2: Global Customer Review Management Software Industry PESTEL Analysis
Chapter 3: Global Customer Review Management Software Industry Porter’s Five Forces Analysis
Chapter 4: Global Customer Review Management Software Major Regional Market Size and Forecast Analysis
Chapter 5: Global Customer Review Management Software Market Size and Forecast by Type and Application Analysis
Chapter 6: North America Passenger Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 7: Europe Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 8: China Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 9: APAC (Excl. China) Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 10: Latin America Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 11: Middle East and Africa Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 12: Global Customer Review Management Software Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers
Chapter 15: Research Findings and Conclusion
Chapter 16: Methodology and Data Sources
Customer review management software is a specialized tool or platform that helps businesses monitor, collect, and respond to customer reviews and feedback from various online sources. This software aggregates reviews from platforms such as Google, Yelp, Facebook, and other review sites, providing businesses with a comprehensive view of their online reputation. It allows companies to track and analyze customer sentiments, ratings, and comments to gain valuable insights into customer experiences and perceptions. With customer review management software, businesses can respond to reviews promptly, address customer concerns, and engage with their audience in a timely and personalized manner. This proactive approach to managing reviews helps companies build trust, enhance their online reputation, and foster customer loyalty. Additionally, the software may offer sentiment analysis, reporting, and performance tracking features, empowering businesses to make data-driven decisions and continually improve their products and services based on customer feedback.
According to DIResearch's in-depth investigation and research, the global Customer Review Management Software market size was valued at XX Million USD in 2024 and is projected to reach XX Million USD by 2032, with a CAGR of XX% (2025-2032). Notably, the China market has changed rapidly in the past few years. By 2024, China's market size is expected to be XX Million USD, representing approximately XX% of the global market share. By 2032, it is anticipated to grow further to XX Million USD, contributing XX% to the worldwide market share.
The major global manufacturers of Customer Review Management Software include Thryv, Sprinklr, Podium, Trustpilot, Weave, Birdeye, Yotpo, SpotOn, SOCi, Vendasta, Kenect, Chatmeter, PinMeTo, ReviewTrackers, BrightLocal, Broadly, NiceJob, Gominga, AiTrillion, Merchant Centric, Opinew, Grade.us etc. The global players competition landscape in this report is divided into three tiers. The first tier comprises global leading enterprises that command a substantial market share, hold a dominant industry position, possess strong competitiveness and influence, and generate significant revenue. The second tier includes companies with a notable market presence and reputation; these firms actively follow industry leaders in product, service, or technological innovation and maintain a moderate revenue scale. The third tier consists of smaller companies with limited market share and lower brand recognition, primarily focused on local markets and generating comparatively lower revenue.
This report studies the market size, price trends and future development prospects of Customer Review Management Software. Focus on analysing the market share, product portfolio, prices, sales, revenue and gross profit margin of global major manufacturers, as well as the market status and trends of different product types and applications in the global Customer Review Management Software market. The report data covers historical data from 2020 to 2024, based year in 2025 and forecast data from 2026 to 2032.
The regions and countries in the report include North America, Europe, China, APAC (excl. China), Latin America and Middle East and Africa, covering the Customer Review Management Software market conditions and future development trends of key regions and countries, combined with industry-related policies and the latest technological developments, analyze the development characteristics of Customer Review Management Software industries in various regions and countries, help companies understand the development characteristics of each region, help companies formulate business strategies, and achieve the ultimate goal of the company's global development strategy.
The data sources of this report mainly include the National Bureau of Statistics, customs databases, industry associations, corporate financial reports, third-party databases, etc. Among them, macroeconomic data mainly comes from the National Bureau of Statistics, International Economic Research Organization; industry statistical data mainly come from industry associations; company data mainly comes from interviews, public information collection, third-party reliable databases, and price data mainly comes from various markets monitoring database.
Global Key Manufacturers of Customer Review Management Software Include:
Thryv
Sprinklr
Podium
Trustpilot
Weave
Birdeye
Yotpo
SpotOn
SOCi
Vendasta
Kenect
Chatmeter
PinMeTo
ReviewTrackers
BrightLocal
Broadly
NiceJob
Gominga
AiTrillion
Merchant Centric
Opinew
Grade.us
Customer Review Management Software Product Segment Include:
Cloud Based
Web Based
Customer Review Management Software Product Application Include:
Large Enterprises
SMEs
Chapter Scope
Chapter 1: Product Research Range, Product Types and Applications, Market Overview, Market Situation and Trends
Chapter 2: Global Customer Review Management Software Industry PESTEL Analysis
Chapter 3: Global Customer Review Management Software Industry Porter’s Five Forces Analysis
Chapter 4: Global Customer Review Management Software Major Regional Market Size and Forecast Analysis
Chapter 5: Global Customer Review Management Software Market Size and Forecast by Type and Application Analysis
Chapter 6: North America Passenger Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 7: Europe Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 8: China Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 9: APAC (Excl. China) Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 10: Latin America Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 11: Middle East and Africa Customer Review Management Software Competitive Analysis (Market Size, Key Players and Market Share, Product Type and Application Segment Analysis, Countries Analysis)
Chapter 12: Global Customer Review Management Software Competitive Analysis of Key Manufacturers (Revenue, Market Share, Regional Distribution and Industry Concentration)
Chapter 13: Key Company Profiles (Product Portfolio, Revenue and Gross Margin)
Chapter 14: Industrial Chain Analysis, Include Raw Material Suppliers, Distributors and Customers
Chapter 15: Research Findings and Conclusion
Chapter 16: Methodology and Data Sources
Table of Contents
170 Pages
- 1 Customer Review Management Software Market Overview
- 1.1 Product Definition and Statistical Scope
- 1.2 Customer Review Management Software Product by Type
- 1.2.1 Cloud Based
- 1.2.2 Web Based
- 1.3 Customer Review Management Software Product by Application
- 1.3.1 Large Enterprises
- 1.3.2 SMEs
- 1.4 Global Customer Review Management Software Market Size Analysis (2020-2032)
- 1.5 Customer Review Management Software Market Development Status and Trends
- 1.5.1 Customer Review Management Software Industry Development Status Analysis
- 1.5.2 Customer Review Management Software Industry Development Trends Analysis
- 2 Customer Review Management Software Market PESTEL Analysis
- 2.1 Political Factors Analysis
- 2.2 Economic Factors Analysis
- 2.3 Social Factors Analysis
- 2.4 Technological Factors Analysis
- 2.5 Environmental Factors Analysis
- 2.6 Legal Factors Analysis
- 3 Customer Review Management Software Market Porter's Five Forces Analysis
- 3.1 Competitive Rivalry
- 3.2 Threat of New Entrants
- 3.3 Bargaining Power of Suppliers
- 3.4 Bargaining Power of Buyers
- 3.5 Threat of Substitutes
- 4 Global Customer Review Management Software Market Analysis by Regions
- 4.1 Global Customer Review Management Software Overall Market: 2024 VS 2025 VS 2032
- 4.2 Global Customer Review Management Software Revenue and Forecast Analysis (2020-2032)
- 4.2.1 Global Customer Review Management Software Revenue and Market Share by Region (2020-2025)
- 4.2.2 Global Customer Review Management Software Revenue Forecast by Region (2026-2032)
- 5 Global Customer Review Management Software Market Size by Type and Application
- 5.1 Global Customer Review Management Software Market Size by Type (2020-2032)
- 5.2 Global Customer Review Management Software Market Size by Application (2020-2032)
- 6 North America
- 6.1 North America Customer Review Management Software Market Size and Growth Rate Analysis (2020-2032)
- 6.2 North America Key Manufacturers Analysis
- 6.3 North America Customer Review Management Software Market Size by Type
- 6.4 North America Customer Review Management Software Market Size by Application
- 6.5 North America Customer Review Management Software Market Size by Country
- 6.5.1 US
- 6.5.2 Canada
- 7 Europe
- 7.1 Europe Customer Review Management Software Market Size and Growth Rate Analysis (2020-2032)
- 7.2 Europe Key Manufacturers Analysis
- 7.3 Europe Customer Review Management Software Market Size by Type
- 7.4 Europe Customer Review Management Software Market Size by Application
- 7.5 Europe Customer Review Management Software Market Size by Country
- 7.5.1 Germany
- 7.5.2 France
- 7.5.3 United Kingdom
- 7.5.4 Italy
- 7.5.5 Spain
- 7.5.6 Benelux
- 8 China
- 8.1 China Customer Review Management Software Market Size and Growth Rate Analysis (2020-2032)
- 8.2 China Key Manufacturers Analysis
- 8.3 China Customer Review Management Software Market Size by Type
- 8.4 China Customer Review Management Software Market Size by Application
- 9 APAC (excl. China)
- 9.1 APAC (excl. China) Customer Review Management Software Market Size and Growth Rate Analysis (2020-2032)
- 9.2 APAC (excl. China) Key Manufacturers Analysis
- 9.3 APAC (excl. China) Customer Review Management Software Market Size by Type
- 9.4 APAC (excl. China) Customer Review Management Software Market Size by Application
- 9.5 APAC (excl. China) Customer Review Management Software Market Size by Country
- 9.5.1 Japan
- 9.5.2 South Korea
- 9.5.3 India
- 9.5.4 Australia
- 9.5.5 Southeast Asia
- 10 Latin America
- 10.1 Latin America Customer Review Management Software Market Size and Growth Rate Analysis (2020-2032)
- 10.2 Latin America Key Manufacturers Analysis
- 10.3 Latin America Customer Review Management Software Market Size by Type
- 10.4 Latin America Customer Review Management Software Market Size by Application
- 10.5 Latin America Customer Review Management Software Market Size by Country
- 10.5.1 Mexico
- 10.5.2 Brazil
- 11 Middle East & Africa
- 11.1 Middle East & Africa Customer Review Management Software Market Size and Growth Rate Analysis (2020-2032)
- 11.2 Middle East & Africa Key Manufacturers Analysis
- 11.3 Middle East & Africa Customer Review Management Software Market Size by Type
- 11.4 Middle East & Africa Customer Review Management Software Market Size by Application
- 11.5 Middle East & Africa Customer Review Management Software Market Size by Country
- 11.5.1 Saudi Arabia
- 11.5.2 South Africa
- 12 Competition by Manufacturers
- 12.1 Global Customer Review Management Software Market Revenue by Key Manufacturers (2021-2025)
- 12.2 Customer Review Management Software Competitive Landscape Analysis and Market Dynamic
- 12.2.1 Customer Review Management Software Competitive Landscape Analysis
- 12.2.2 Global Key Manufacturers Headquarter Location and Key Area Sales
- 12.2.3 Market Dynamic
- 13 Key Companies Analysis
- 13.1 Thryv
- 13.1.1 Thryv Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.1.2 Thryv Customer Review Management Software Product Portfolio
- 13.1.3 Thryv Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.2 Sprinklr
- 13.2.1 Sprinklr Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.2.2 Sprinklr Customer Review Management Software Product Portfolio
- 13.2.3 Sprinklr Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.3 Podium
- 13.3.1 Podium Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.3.2 Podium Customer Review Management Software Product Portfolio
- 13.3.3 Podium Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.4 Trustpilot
- 13.4.1 Trustpilot Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.4.2 Trustpilot Customer Review Management Software Product Portfolio
- 13.4.3 Trustpilot Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.5 Weave
- 13.5.1 Weave Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.5.2 Weave Customer Review Management Software Product Portfolio
- 13.5.3 Weave Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.6 Birdeye
- 13.6.1 Birdeye Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.6.2 Birdeye Customer Review Management Software Product Portfolio
- 13.6.3 Birdeye Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.7 Yotpo
- 13.7.1 Yotpo Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.7.2 Yotpo Customer Review Management Software Product Portfolio
- 13.7.3 Yotpo Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.8 SpotOn
- 13.8.1 SpotOn Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.8.2 SpotOn Customer Review Management Software Product Portfolio
- 13.8.3 SpotOn Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.9 SOCi
- 13.9.1 SOCi Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.9.2 SOCi Customer Review Management Software Product Portfolio
- 13.9.3 SOCi Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.10 Vendasta
- 13.10.1 Vendasta Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.10.2 Vendasta Customer Review Management Software Product Portfolio
- 13.10.3 Vendasta Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.11 Kenect
- 13.11.1 Kenect Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.11.2 Kenect Customer Review Management Software Product Portfolio
- 13.11.3 Kenect Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.12 Chatmeter
- 13.12.1 Chatmeter Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.12.2 Chatmeter Customer Review Management Software Product Portfolio
- 13.12.3 Chatmeter Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.13 PinMeTo
- 13.13.1 PinMeTo Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.13.2 PinMeTo Customer Review Management Software Product Portfolio
- 13.13.3 PinMeTo Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.14 ReviewTrackers
- 13.14.1 ReviewTrackers Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.14.2 ReviewTrackers Customer Review Management Software Product Portfolio
- 13.14.3 ReviewTrackers Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.15 BrightLocal
- 13.15.1 BrightLocal Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.15.2 BrightLocal Customer Review Management Software Product Portfolio
- 13.15.3 BrightLocal Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.16 Broadly
- 13.16.1 Broadly Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.16.2 Broadly Customer Review Management Software Product Portfolio
- 13.16.3 Broadly Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.17 NiceJob
- 13.17.1 NiceJob Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.17.2 NiceJob Customer Review Management Software Product Portfolio
- 13.17.3 NiceJob Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.18 Gominga
- 13.18.1 Gominga Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.18.2 Gominga Customer Review Management Software Product Portfolio
- 13.18.3 Gominga Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.19 AiTrillion
- 13.19.1 AiTrillion Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.19.2 AiTrillion Customer Review Management Software Product Portfolio
- 13.19.3 AiTrillion Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.20 Merchant Centric
- 13.20.1 Merchant Centric Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.20.2 Merchant Centric Customer Review Management Software Product Portfolio
- 13.20.3 Merchant Centric Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.21 Opinew
- 13.21.1 Opinew Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.21.2 Opinew Customer Review Management Software Product Portfolio
- 13.21.3 Opinew Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 13.22 Grade.us
- 13.22.1 Grade.us Basic Company Profile (Employees, Areas Service, Competitors and Contact Information)
- 13.22.2 Grade.us Customer Review Management Software Product Portfolio
- 13.22.3 Grade.us Customer Review Management Software Market Data Analysis (Revenue, Gross Margin and Market Share) (2021-2025)
- 14 Industry Chain Analysis
- 14.1 Customer Review Management Software Industry Chain Analysis
- 14.2 Customer Review Management Software Industry Raw Material and Suppliers Analysis
- 14.2.1 Customer Review Management Software Key Raw Material Supply Analysis
- 14.2.2 Raw Material Suppliers and Contact Information
- 14.3 Customer Review Management Software Typical Downstream Customers
- 14.4 Customer Review Management Software Sales Channel Analysis
- 15 Research Findings and Conclusion
- 16 Methodology and Data Source
- 16.1 Methodology/Research Approach
- 16.2 Research Scope
- 16.3 Benchmarks and Assumptions
- 16.4 Date Source
- 16.4.1 Primary Sources
- 16.4.2 Secondary Sources
- 16.5 Data Cross Validation
- 16.6 Disclaimer
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