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Utility Customer Information System (CIS) Software Global Market Report 2025

Published Dec 16, 2025
Length 250 Pages
SKU # BRC20651673

Description

Utility Customer Information System (CIS) Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on utility customer information system (cis) software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase
  • Gain a truly global perspective with the most comprehensive report available on this market covering 15 geographies.
  • Assess the impact of key macro factors such as geopolitical conflicts, trade policies and tariffs, post-pandemic supply chain realignment, inflation and interest rate fluctuations, and evolving regulatory landscapes.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 2-3 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.
Description:

Where is the largest and fastest growing market for utility customer information system (cis) software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The utility customer information system (cis) software market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:
  • The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.
  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
Scope

Markets Covered:1) By Component: Software; Services

2) By Deployment Type: On-Premise; Cloud-Based; Hybrid

3) By Utility Type: Electricity; Water; Gas; Multi-Utilities

4) By Application: Billing And Payments; Customer Service And Support; Meter Management; Account Management; Other Applications

5) By End-User: Residential; Commercial; Industrial

Subsegments:

1) By Software: Customer Information Management Software; Billing And Payment Management Software; Meter Data Management Software; Customer Relationship Management (CRM) Software; Account Management Software; Analytics And Reporting Software; Mobile And Web Self-Service Portals; Integration And Middleware Software

2) By Services: Implementation And Integration Services; Consulting Services; Support And Maintenance Services; Training And Education Services; Managed Services; System Upgrade And Migration Services

Companies Mentioned: Accenture plc; Oracle Corporation; Schneider Electric SE; Salesforce Inc.; SAP SE; Fujitsu Limited; Capgemini SE; Cognizant Technology Solutions Corporation; Infosys Limited; Wipro Limited; Indra Sistemas S.A.; Itron Inc.; Tyler Technologies Inc.; Kraken Technologies Limited; National Information Solutions Cooperative (NISC); Hansen Technologies Limited; VertexOne LLC; Gentrack Group Limited; Fluentgrid Limited; Praxedo SAS.

Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order.

Table of Contents

250 Pages
1. Executive Summary
2. Utility Customer Information System (CIS) Software Market Characteristics
3. Utility Customer Information System (CIS) Software Market Trends And Strategies
4. Utility Customer Information System (CIS) Software Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market
4.1. Supply Chain Impact from Tariff War & Trade Protectionism
5. Global Utility Customer Information System (CIS) Software Growth Analysis And Strategic Analysis Framework
5.1. Global Utility Customer Information System (CIS) Software PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
5.2. Analysis Of End Use Industries
5.3. Global Utility Customer Information System (CIS) Software Market Growth Rate Analysis
5.4. Global Utility Customer Information System (CIS) Software Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
5.5. Global Utility Customer Information System (CIS) Software Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
5.6. Global Utility Customer Information System (CIS) Software Total Addressable Market (TAM)
6. Utility Customer Information System (CIS) Software Market Segmentation
6.1. Global Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Software
Services
6.2. Global Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
On-Premise
Cloud-Based
Hybrid
6.3. Global Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Electricity
Water
Gas
Multi-Utilities
6.4. Global Utility Customer Information System (CIS) Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Billing And Payments
Customer Service And Support
Meter Management
Account Management
Other Applications
6.5. Global Utility Customer Information System (CIS) Software Market, Segmentation By End-User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Residential
Commercial
Industrial
6.6. Global Utility Customer Information System (CIS) Software Market, Sub-Segmentation Of Software, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Customer Information Management Software
Billing And Payment Management Software
Meter Data Management Software
Customer Relationship Management (CRM) Software
Account Management Software
Analytics And Reporting Software
Mobile And Web Self-Service Portals
Integration And Middleware Software
6.7. Global Utility Customer Information System (CIS) Software Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
Implementation And Integration Services
Consulting Services
Support And Maintenance Services
Training And Education Services
Managed Services
System Upgrade And Migration Services
7. Utility Customer Information System (CIS) Software Market Regional And Country Analysis
7.1. Global Utility Customer Information System (CIS) Software Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
7.2. Global Utility Customer Information System (CIS) Software Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8. Asia-Pacific Utility Customer Information System (CIS) Software Market
8.1. Asia-Pacific Utility Customer Information System (CIS) Software Market Overview
Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.3. Asia-Pacific Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
8.4. Asia-Pacific Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
9. China Utility Customer Information System (CIS) Software Market
9.1. China Utility Customer Information System (CIS) Software Market Overview
9.2. China Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.3. China Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
9.4. China Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
10. India Utility Customer Information System (CIS) Software Market
10.1. India Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.2. India Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
10.3. India Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11. Japan Utility Customer Information System (CIS) Software Market
11.1. Japan Utility Customer Information System (CIS) Software Market Overview
11.2. Japan Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.3. Japan Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
11.4. Japan Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12. Australia Utility Customer Information System (CIS) Software Market
12.1. Australia Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.2. Australia Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
12.3. Australia Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13. Indonesia Utility Customer Information System (CIS) Software Market
13.1. Indonesia Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.2. Indonesia Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
13.3. Indonesia Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14. South Korea Utility Customer Information System (CIS) Software Market
14.1. South Korea Utility Customer Information System (CIS) Software Market Overview
14.2. South Korea Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.3. South Korea Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
14.4. South Korea Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15. Western Europe Utility Customer Information System (CIS) Software Market
15.1. Western Europe Utility Customer Information System (CIS) Software Market Overview
15.2. Western Europe Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.3. Western Europe Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
15.4. Western Europe Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16. UK Utility Customer Information System (CIS) Software Market
16.1. UK Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.2. UK Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
16.3. UK Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17. Germany Utility Customer Information System (CIS) Software Market
17.1. Germany Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.2. Germany Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
17.3. Germany Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18. France Utility Customer Information System (CIS) Software Market
18.1. France Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.2. France Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
18.3. France Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19. Italy Utility Customer Information System (CIS) Software Market
19.1. Italy Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.2. Italy Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
19.3. Italy Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20. Spain Utility Customer Information System (CIS) Software Market
20.1. Spain Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.2. Spain Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
20.3. Spain Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21. Eastern Europe Utility Customer Information System (CIS) Software Market
21.1. Eastern Europe Utility Customer Information System (CIS) Software Market Overview
21.2. Eastern Europe Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.3. Eastern Europe Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
21.4. Eastern Europe Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22. Russia Utility Customer Information System (CIS) Software Market
22.1. Russia Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.2. Russia Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
22.3. Russia Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23. North America Utility Customer Information System (CIS) Software Market
23.1. North America Utility Customer Information System (CIS) Software Market Overview
23.2. North America Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.3. North America Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
23.4. North America Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24. USA Utility Customer Information System (CIS) Software Market
24.1. USA Utility Customer Information System (CIS) Software Market Overview
24.2. USA Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.3. USA Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
24.4. USA Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25. Canada Utility Customer Information System (CIS) Software Market
25.1. Canada Utility Customer Information System (CIS) Software Market Overview
25.2. Canada Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.3. Canada Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
25.4. Canada Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26. South America Utility Customer Information System (CIS) Software Market
26.1. South America Utility Customer Information System (CIS) Software Market Overview
26.2. South America Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.3. South America Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
26.4. South America Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27. Brazil Utility Customer Information System (CIS) Software Market
27.1. Brazil Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.2. Brazil Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
27.3. Brazil Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28. Middle East Utility Customer Information System (CIS) Software Market
28.1. Middle East Utility Customer Information System (CIS) Software Market Overview
28.2. Middle East Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.3. Middle East Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
28.4. Middle East Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29. Africa Utility Customer Information System (CIS) Software Market
29.1. Africa Utility Customer Information System (CIS) Software Market Overview
29.2. Africa Utility Customer Information System (CIS) Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.3. Africa Utility Customer Information System (CIS) Software Market, Segmentation By Deployment Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
29.4. Africa Utility Customer Information System (CIS) Software Market, Segmentation By Utility Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
30. Utility Customer Information System (CIS) Software Market Competitive Landscape And Company Profiles
30.1. Utility Customer Information System (CIS) Software Market Competitive Landscape
30.2. Utility Customer Information System (CIS) Software Market Company Profiles
30.2.1. Accenture plc Overview, Products and Services, Strategy and Financial Analysis
30.2.2. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
30.2.3. Schneider Electric SE Overview, Products and Services, Strategy and Financial Analysis
30.2.4. Salesforce Inc. Overview, Products and Services, Strategy and Financial Analysis
30.2.5. SAP SE Overview, Products and Services, Strategy and Financial Analysis
31. Utility Customer Information System (CIS) Software Market Other Major And Innovative Companies
31.1. Fujitsu Limited
31.2. Capgemini SE
31.3. Cognizant Technology Solutions Corporation
31.4. Infosys Limited
31.5. Wipro Limited
31.6. Indra Sistemas S.A.
31.7. Itron Inc.
31.8. Tyler Technologies Inc.
31.9. Kraken Technologies Limited
31.10. National Information Solutions Cooperative (NISC)
31.11. Hansen Technologies Limited
31.12. VertexOne LLC
31.13. Gentrack Group Limited
31.14. Fluentgrid Limited
31.15. Praxedo SAS
32. Global Utility Customer Information System (CIS) Software Market Competitive Benchmarking And Dashboard
33. Key Mergers And Acquisitions In The Utility Customer Information System (CIS) Software Market
34. Recent Developments In The Utility Customer Information System (CIS) Software Market
35. Utility Customer Information System (CIS) Software Market High Potential Countries, Segments and Strategies
35.1 Utility Customer Information System (CIS) Software Market In 2029 - Countries Offering Most New Opportunities
35.2 Utility Customer Information System (CIS) Software Market In 2029 - Segments Offering Most New Opportunities
35.3 Utility Customer Information System (CIS) Software Market In 2029 - Growth Strategies
35.3.1 Market Trend Based Strategies
35.3.2 Competitor Strategies
36. Appendix
36.1. Abbreviations
36.2. Currencies
36.3. Historic And Forecast Inflation Rates
36.4. Research Inquiries
36.5. The Business Research Company
36.6. Copyright And Disclaimer
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