
Business Processes Outsourcing Global Market Opportunities And Strategies To 2032
Description
Business Processes Outsourcing Global Market Opportunities And Strategies To 2032
Business Processes Outsourcing Global Market Opportunities And Strategies To 2032 from The Business Research Company provides the strategists; marketers and senior management with the critical information they need to assess the global business processes outsourcing market as it emerges from the COVID 19 shut down.
Reasons to Purchase
Where is the largest and fastest-growing market for business processes outsourcing? How does the market relate to the overall economy; demography and other similar markets? What forces will shape the market going forward? The business processes outsourcing market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics; size and growth; segmentation; regional and country breakdowns; competitive landscape; market shares; trends and strategies for this market. It traces the market’s history and forecasts market growth by geography. It places the market within the context of the wider business processes outsourcing market; and compares it with other markets.
The report covers the following chapter.
Scope
Markets Covered:
1) By Service Type: CRM (Customer Relationship Management) BPO; HRO (Human Resources Outsourcing) BPO; Finance And Administration (F&A) BPO; Other BPO Services
2) By End-Use Industry: Banking, Financial Services And Insurance (BFSI); Retail; Information Technology (IT) And Telecom; Manufacturing; Healthcare; Other End-Uses
3) By Automation Type: Automated BPO Services; Non-Automated BPO Services
3) By Service Provider’s Location: North America; Asia-Pacific; Western Europe; Eastern Europe; Rest Of World
Companies Mentioned: ADP; Teleperformance; Concentrix; Paychex; Conduent
Countries: China; Australia; India; Indonesia; Japan; South Korea; USA; Brazil; France; Germany; UK; Russia
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time-series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets; GDP proportions; expenditure per capita; business processes outsourcing indicators comparison.
Data segmentations: country and regional historic and forecast data; market share of competitors; market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Business Processes Outsourcing Global Market Opportunities And Strategies To 2032 from The Business Research Company provides the strategists; marketers and senior management with the critical information they need to assess the global business processes outsourcing market as it emerges from the COVID 19 shut down.
Reasons to Purchase
- Gain a truly global perspective with the most comprehensive report available on this market covering 12 geographies.
Where is the largest and fastest-growing market for business processes outsourcing? How does the market relate to the overall economy; demography and other similar markets? What forces will shape the market going forward? The business processes outsourcing market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics; size and growth; segmentation; regional and country breakdowns; competitive landscape; market shares; trends and strategies for this market. It traces the market’s history and forecasts market growth by geography. It places the market within the context of the wider business processes outsourcing market; and compares it with other markets.
The report covers the following chapter.
- Introduction and Market Characteristics
- Supply Chain
- Customer Information
- Key Trends
- PESTEL Analysis
- Global Market Size and Growth
- Regional Analysis
- Market Segmentation
- Regional Market Size and Growth
- Competitive Landscape
- Fastest Emerging Companies
- Key Mergers and Acquisitions
- Market Opportunities And Strategies
- Conclusions And Recommendations
- Appendix
Scope
Markets Covered:
1) By Service Type: CRM (Customer Relationship Management) BPO; HRO (Human Resources Outsourcing) BPO; Finance And Administration (F&A) BPO; Other BPO Services
2) By End-Use Industry: Banking, Financial Services And Insurance (BFSI); Retail; Information Technology (IT) And Telecom; Manufacturing; Healthcare; Other End-Uses
3) By Automation Type: Automated BPO Services; Non-Automated BPO Services
3) By Service Provider’s Location: North America; Asia-Pacific; Western Europe; Eastern Europe; Rest Of World
Companies Mentioned: ADP; Teleperformance; Concentrix; Paychex; Conduent
Countries: China; Australia; India; Indonesia; Japan; South Korea; USA; Brazil; France; Germany; UK; Russia
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time-series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets; GDP proportions; expenditure per capita; business processes outsourcing indicators comparison.
Data segmentations: country and regional historic and forecast data; market share of competitors; market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Table of Contents
228 Pages
- 1. Executive Summary
- 2. Table of Contents
- 3. List of Figures
- 4. List of Tables
- 5. Report Structure
- 6. Introduction and Market Characteristics
- 6.1. General Market Definition
- 6.2. Summary
- 6.3. Business Processes Outsourcing Market Definition And Segmentations
- 6.4. Market Segmentation By Service Type
- 6.4.1. CRM BPO
- 6.4.2. HRO BPO
- 6.4.3. Finance And Administration (F&A) BPO
- 6.4.4. Other BPO Services
- 6.5. Market Segmentation By End-Use Industry
- 6.5.1. Banking, Financial Services And Insurance (BFSI)
- 6.5.2. Retail
- 6.5.3. Information Technology (IT) And Telecom
- 6.5.4. Manufacturing
- 6.5.5. Healthcare
- 6.5.6. Other End Uses
- 6.6. Market Segmentation By Automation Type
- 6.6.1. Automated BPO Services
- 6.6.2. Manual BPO Services
- 6.7. Market Segmentation By Service Provider’s Location
- 6.7.1. North America
- 6.7.2. Asia-Pacific
- 6.7.3. Western Europe
- 6.7.4. Eastern Europe
- 6.7.5. Rest Of World
- 7. Supply Chain
- 7.1.1. Resources
- 7.1.2. BPO Service Providers
- 7.1.3. Other Service Providers
- 7.1.4. End Users
- 8. Customer Information
- 8.1. Surge In Small Business Outsourcing
- 8.2. Business Process Outsourcing Drives Flexibility
- 8.3. Financial Advisors Are Highly Satisfied With External Investment Solutions
- 8.4. Technology Strategies Are The Most Outsourced Activity
- 8.5. Knowledgeable Advisors And Customer Feedback Is Most Valued
- 8.6. BPO Shift To Work-From-Home Model
- 8.7. Negligence Is The Biggest Cybersecurity Risk
- 8.8. IT Continues To Be The Most Commonly Outsourced Business Function/ IT Continues To Lead The BPO Market
- 9. Major Market Trends
- 9.1. Use Of Artificial Intelligence
- 9.2. Leveraging Social Media Customer Experience
- 9.3. Cloud-Based Communication
- 9.4. Voice Analytics
- 9.5. Unified Communication
- 9.6. Strategic Partnerships
- 9.7. Investments
- 10. Automation And Artificial Intelligence in The BPO Industry
- 10.1. Robotic Process Automation
- 10.1.1. Chatbots
- 10.1.2. Cloud Computing
- 10.2. Artificial Intelligence (AI)
- 10.2.1. Call Center AI
- 10.2.2. Automatic Speech Recognition
- 10.2.3. Natural Language Processing
- 11. PESTEL Analysis
- 11.1. Political
- 11.1.1. Government Incentives
- 11.1.2. Digitization Initiatives By Governments
- 11.1.3. Changing Political Scenarios
- 11.2. Economical
- 11.2.1. Emerging Markets
- 11.2.2. Volatile Exchange Rates
- 11.2.3. High Interest Rates
- 11.3. Social
- 11.3.1. Skilled Populations In The Asia-Pacific Region
- 11.3.2. Quality Over Cost Behavior
- 11.4. Technological
- 11.4.1. Cybersecurity Threats
- 11.4.2. Development Of Telecom Infrastructure
- 11.4.3. Technological Advances
- 11.5. Environmental
- 11.5.1. Climate Change – COVID-19
- 11.5.2. Natural Disasters
- 11.6. Legal
- 11.6.1. Highly Regulated Environment
- 11.6.2. Privacy And Security Laws
- 12. Global Business Processes Outsourcing Market Size And Growth
- 12.1. Market Size
- 12.2. Historic Market Growth, 2017 – 2022, Value ($ Billion)
- 12.2.1. Market Drivers 2017 – 2022
- 12.2.2. Market Restraints 2017 – 2022
- 12.3. Forecast Market Growth, 2022 – 2027, 2032F Value ($ Billion)
- 12.3.1. Market Drivers 2022 – 2027
- 12.3.2. Market Restraints 2022 – 2027
- 13. Business Processes Outsourcing Market, Regional Analysis
- 13.1. Global Business Processes Outsourcing Market, By Region, Historic and Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 13.2. Global Business Processes Outsourcing Market, 2017 – 2027, Historic And Forecast, By Region
- 13.3. Global Business Processes Outsourcing Market, 2022 – 2027, Growth And Market Share Comparison, By Region
- 13.4. Global Business Processes Outsourcing Market, By Country, Historic and Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 13.5. Global Business Processes Outsourcing Market, 2017 – 2027, Historic And Forecast, By Country
- 13.6. Global Business Processes Outsourcing Market, 2022 – 2027, Growth And Market Share Comparison, By Country
- 14. Global Market Segmentation
- 14.1. Global Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 14.2. Global Business Processes Outsourcing Market, Segmentation By End-Use Industry, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 14.3. Global Business Processes Outsourcing Market, Segmentation By Automation Type, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 14.4. Global Business Processes Outsourcing Market, Segmentation By Service Provider’s Location, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 15. Market Comparison with Macro Economic Factors
- 15.1. Business Processes Outsourcing Market Size, Percentage Of GDP, Global
- 15.2. Per Capita Average Business Processes Outsourcing Market Expenditure, Global
- 16. Market Comparison With Macro Economic Factors Across Countries
- 16.1. Business Processes Outsourcing Market Size, Percentage Of GDP, 2022, Major Countries
- 16.2. Business Processes Outsourcing Per Capita Expenditure, 2022, Major Countries
- 17. Business Processes Outsourcing Services Market Comparison With Industry Metrics
- 17.1. Average Spending On Business Processes Outsourcing Services Market By Total Enterprises, 2022, By Country
- 18. Asia-Pacific Market
- 18.1. Summary
- 18.2. Market Overview
- 18.2.1. Region Information
- 18.2.2. Market Information
- 18.2.3. Background Information
- 18.2.4. Government Initiatives
- 18.2.5. Regulations
- 18.2.6. Regulatory Bodies
- 18.2.7. Major Associations
- 18.2.8. Taxes Levied
- 18.2.9. Corporate Tax Structure
- 18.2.10. Investments
- 18.2.11. Major Companies
- 18.3. Asia-Pacific Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 18.4. Asia-Pacific Business Processes Outsourcing Market: Country Analysis
- 18.5. Australia Market
- 18.6. Australia Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 18.7. China Market
- 18.8. Summary
- 18.9. Market Overview
- 18.9.1. Country Information
- 18.9.2. Market Information
- 18.9.3. Background Information
- 18.9.4. Government Initiatives
- 18.9.5. Regulations
- 18.9.6. Regulatory Bodies
- 18.9.7. Major Associations
- 18.9.8. Taxes levied
- 18.9.9. Corporate Tax Structure
- 18.9.10. Investments
- 18.9.11. Major Companies
- 18.10. China Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 18.11. India Market
- 18.12. India Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 18.13. Japan Market
- 18.14. Japan Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 19. Western Europe Market
- 19.1. Summary
- 19.2. Market Overview
- 19.2.1. Region Information
- 19.2.2. Market Information
- 19.2.3. Background Information
- 19.2.4. Government Initiatives
- 19.2.5. Regulations
- 19.2.6. Regulatory Bodies
- 19.2.7. Major Associations
- 19.2.8. Taxes Levied
- 19.2.9. Corporate Tax Structure
- 19.2.10. Investments
- 19.2.11. Major Companies
- 19.3. Western Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 19.4. Western Europe Business Processes Outsourcing Market: Country Analysis
- 19.5. France Market
- 19.6. France Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 19.7. Germany Market
- 19.8. Germany Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 19.9. Italy Market
- 19.10. Italy Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 19.11. Spain Market
- 19.12. Spain Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 19.13. UK Market
- 19.14. UK Business Processes Outsourcing Market, Segmentation By Type Of Service, 2017-2022, 2022-2027F, 2032F, Value ($ Billion)
- 20. Eastern Europe Market
- 20.1. Summary
- 20.2. Market Overview
- 20.2.1. Region Information
- 20.2.2. Market Information
- 20.2.3. Background Information
- 20.2.4. Government Initiatives
- 20.2.5. Regulations
- 20.2.6. Regulatory Bodies
- 20.2.7. Major Associations
- 20.2.8. Taxes Levied
- 20.2.9. Corporate Tax Structure
- 20.2.10. Investments
- 20.2.11. Major Companies
- 20.3. Eastern Europe Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 20.4. Eastern Europe Business Processes Outsourcing Market: Country Analysis
- 20.5. Russia Market
- 20.6. Russia Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 21. North America Market
- 21.1. Summary
- 21.2. Market Overview
- 21.2.1. Region Information
- 21.2.2. Market Information
- 21.2.3. Background Information
- 21.2.4. Government Initiatives
- 21.2.5. Regulations
- 21.2.6. Regulatory Bodies
- 21.2.7. Major Associations
- 21.2.8. Taxes Levied
- 21.2.9. Corporate Tax Structure
- 21.2.10. Investments
- 21.2.11. Major Companies
- 21.3. North America Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 21.4. North America Business Processes Outsourcing Market: Country Analysis
- 21.5. USA Market
- 21.6. Summary
- 21.7. Market Overview
- 21.7.1. Country Information
- 21.7.2. Market Information
- 21.7.3. Background Information
- 21.7.4. Government Initiatives
- 21.7.5. Regulations
- 21.7.6. Regulatory Bodies
- 21.7.7. Major Associations
- 21.7.8. Taxes Levied
- 21.7.9. Corporate Tax Structure
- 21.7.10. Investments
- 21.7.11. Major Companies
- 21.8. USA Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 22. South America Market
- 22.1. Summary
- 22.2. Market Overview
- 22.2.1. Region Information
- 22.2.2. Market Information
- 22.2.3. Background Information
- 22.2.4. Government Initiatives
- 22.2.5. Regulations
- 22.2.6. Regulatory Bodies
- 22.2.7. Major Associations
- 22.2.8. Taxes Levied
- 22.2.9. Corporate Tax Structure
- 22.2.10. Investments
- 22.2.11. Major Companies
- 22.3. South America Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 22.4. South America Business Processes Outsourcing Market: Country Analysis
- 22.5. Brazil Market
- 22.6. Brazil Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 23. Middle East Market
- 23.1. Summary
- 23.2. Market Overview
- 23.2.1. Region Information
- 23.2.2. Market Information
- 23.2.3. Background Information
- 23.2.4. Government Initiatives
- 23.2.5. Regulations
- 23.2.6. Regulatory Bodies
- 23.2.7. Major Associations
- 23.2.8. Taxes Levied
- 23.2.9. Corporate Tax Structure
- 23.2.10. Investments
- 23.2.11. Major Companies
- 23.3. Middle East Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 24. Africa Market
- 24.1. Summary
- 24.2. Market Overview
- 24.2.1. Region Information
- 24.2.2. Market Information
- 24.2.3. Background Information
- 24.2.4. Government Initiatives
- 24.2.5. Regulations
- 24.2.6. Regulatory Bodies
- 24.2.7. Major Associations
- 24.2.8. Taxes Levied
- 24.2.9. Corporate Tax Structure
- 24.2.10. Investments
- 24.2.11. Major Companies
- 24.3. Africa Business Processes Outsourcing Market, Segmentation By Type Of Service, Historic And Forecast, 2017 – 2022, 2027F, 2032F, Value ($ Billion)
- 25. Competitive Landscape And Company Profiles
- 25.1. Company Profiles
- 25.2. Automatic Data Processing, Inc. (ADP)
- 25.2.1. Company Overview
- 25.2.2. Products And Services
- 25.2.3. Business Strategy
- 25.2.4. Financial Overview
- 25.3. Teleperformance SE
- 25.3.1. Company Overview
- 25.3.2. Products And Services
- 25.3.3. Business Strategy
- 25.3.4. Financial Overview
- 25.4. Concentrix
- 25.4.1. Company Overview
- 25.4.2. Products And Services
- 25.4.3. Business Strategy
- 25.4.4. Financial Overview
- 25.5. Paychex Inc
- 25.5.1. Company Overview
- 25.5.2. Products And Services
- 25.5.3. Business Strategy
- 25.5.4. Financial Overview
- 25.6. Conduent
- 25.6.1. Company Overview
- 25.6.2. Products And Services
- 25.6.3. Business Strategy
- 25.6.4. Financial Overview
- 26. Fastest Emerging Mid-Sized Companies
- 26.1. WNS (Holdings) Limited
- 26.2. Willis Tower Watson
- 26.3. ExlService Holdings, Inc.
- 26.4. ManpowerGroup, Inc.
- 26.5. Kelly Services, Inc.
- 27. Key Mergers and Acquisitions
- 27.1. Solutions by STC Acquired ccc by STC.
- 27.2. Bain Capital Private Equity Acquired VXI Global Solutions
- 27.3. Majorel Acquired Alembo
- 27.4. EAG Acquired Quorum
- 27.5. Gi Group Holding Acquired Focun Group
- 27.6. Teleperformance Acquired Senture, LLC.
- 27.7. iSON Xperiences Acquired Altron People Solutions.
- 27.8. MetaSource Acquired Digiscribe.
- 27.9. Accenture Acquired Enterprise System Partners (ESP)
- 27.10. TAKE Solutions Acquired DataCeutics
- 27.11. AION Capital Acquired InterGlobe Technologies
- 28. Market Background: Software And BPO Services Market
- 28.1. Software And BPO Services Market Characteristics
- 28.2. Market Definition
- 28.3. Key Segmentation
- 28.4. Global Software And BPO Services Market, Segmentation By Type, 2017 – 2027, Value ($ Billion)
- 28.5. Global Software And BPO Services Market, 2022, By Region, Value ($ Billion)
- 28.6. Global Software And BPO Services Market, 2017 – 2027, Historic And Forecast, By Region
- 29. Opportunities And Strategies
- 29.1. Global Business Processes Outsourcing Market In 2027 – Countries Offering Most New Opportunities
- 29.2. Global Business Processes Outsourcing Market In 2027 – Segments Offering Most New Opportunities
- 29.3. Global Business Processes Outsourcing Market In 2027 – Growth Strategies
- 29.3.1. Market Trend Based Strategies
- 29.3.2. Competitor Strategies
- 30. Business Process Outsourcing Market, Conclusions And Recommendations
- 30.1. Conclusions
- 30.2. Recommendations
- 30.2.1. Product
- 30.2.2. Place
- 30.2.3. Price
- 30.2.4. Promotion
- 30.2.5. People
- 31. Appendix
- 31.1. Market Data Sources
- 31.2. Research Methodology
- 31.3. Currencies
- 31.4. The Business Research Company
- 31.5. Copyright and Disclaimer
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