Artificial Intelligence (AI) In Customer Relationship Management (CRM) Global Market Report 2025

Artificial Intelligence (AI) In Customer Relationship Management (CRM) Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on artificial intelligence (ai) in customer relationship management (crm) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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• Understand customers based on the latest market shares.
• Benchmark performance against key competitors.
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• All data from the report will also be delivered in an excel dashboard format.

Description:

Where is the largest and fastest growing market for artificial intelligence (ai) in customer relationship management (crm) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The artificial intelligence (ai) in customer relationship management (crm) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:
• The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.
• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:1) By Type: Machine Learning; Natural Language Processing; Image and Speech Recognition; Predictive Analytics; Chatbots And Virtual Assistants

2) By Component: Software; Services

3) By Application: Sales Automation; Customer Service And Support; Marketing Personalization; Customer Data Analysis; Lead Scoring And Qualification\

4) By End-Use Industry: Banking, Financial Services And Insurance (BFSI); Retail And E-commerce; Information Technology (IT) And Telecommunications; Healthcare; Manufacturing; Other End-Use Industries

Subsegments:

1) By Machine Learning: Supervised Learning; Unsupervised Learning; Reinforcement Learning; Deep Learning For CRM; AI-Powered Customer Segmentation; Recommendation Engines

2) By Natural Language Processing (NLP): Sentiment Analysis; Text Mining And Data Extraction; Speech-to-Text Conversion; Named Entity Recognition (NER); Language Translation; Text Analytics For CRM

3) By Image And Speech Recognition: Image-Based Customer Insights; Visual Search And Recognition; Voice Recognition For Customer Interactions; Audio Analytics And Speech Transcription; Customer Feedback Analysis through Image Or Speech

4) By Predictive Analytics: Lead Scoring And Forecasting; Sales Prediction Models; Churn Prediction; Customer Lifetime Value (CLV) Estimation; Demand Forecasting And Market Trends

5) By Chatbots and Virtual Assistants: AI-Powered Chatbots For Customer Support; Virtual Personal Assistants For Sales and Service; Conversational AI For CRM Automation; Multi-Channel Chatbot Integration; Voice-Activated CRM Assistants

Companies Mentioned: Microsoft Corporation; International Business Machines Corporation; Oracle Corporation; SAP SE; Salesforce Inc.

Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain

Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa

Time series: Five years historic and ten years forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Delivery format: PDF, Word and Excel Data Dashboard.

Please Note: Report will be updated with the latest data and delivered to you within 3-5 working days of order. Show more