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National Customer Satisfaction Index - UK

The National Customer Satisfaction Index UK (NCSI-UK) is produced by the American Customer Satisfaction Index (ACSI) using the same methodology and technology. The NCSI-UK serves as an economic indicator of customer evaluations of the quality of products and services available to household consumers in the United Kingdom. It is the only customer satisfaction measurement methodology proven to be predictive of financial results, including corporate revenue growth, stock market performance, consumer spending, and GDP. This methodology was developed at the University of Michigan and has been adopted worldwide as a leading macro- and micro-level indicator by universities, governments and countries including the United States (ACSI), the United Kingdom, Sweden, Singapore, Korea, Turkey, South Africa, Mexico, Colombia, Dominican Republic, Indonesia and Barbados.
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6 Reports from National Customer Satisfaction Index - UK

   
  • National Cutomer Satifaction Index UK: Utilities Results

    ... the full range of the customer experience, including customer satisfaction, customer expectations, value, overall quality, loyalty, recommendations, reliability, billing and website satisfaction. Measured companies include British Gas, Scottish Power, EDF Energy, nPower, E.ON and SSE Read More

  • Pharmacy Customer Satisfaction

    ... improvement pushes Superdrug to the lead at 78. Boots follows close behind, unchanged at 76. Following a takeover by Bestway Group last year, the Co-operative Pharmacy tumbles 5% to 73. Lloyds Pharmacy also posts an ... Read More

  • Electronics Retail Customer Satisfaction

    ... Apple continues to lead the category, up 1% to an NCSI score of 85. In a distant second place, Argos gains 3% to 80. At the bottom of the category, Dixon’s improves 3% to 76. Read More

  • E-Commerce and Internet Retail Customer Satisfaction

    ... slips 1% to 81. Ebay advances 1% to tie ASOS at 80. However, smaller e-commerce sites and the websites of traditional retailers make the largest gains, moving up 5% to a combined score of 83. Read More

  • National Customer Satisfaction Index - UK Results for Supermarkets

    ... in the United Kingdom. NCSI is produced by the American Customer Satisfaction Index (ACSI), the gold-standard of global customer satisfaction indices. This methodology was developed at the University of Michigan and has been adopted worldwide ... Read More

  • National Customer Satisfaction Index - UK Results for Department Stores

    ... consumers in the United Kingdom. NCSI is produced by the American Customer Satisfaction Index (ACSI), the gold-standard of global customer satisfaction indices. This methodology was developed at the University of Michigan and has been adopted ... Read More

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