
Cloud Communication Platform Market by Solution (Application Programming Interface (API), Interactive Voice Response (IVR), Reporting and Analytics), Service (Managed services, Support and maintenance, Training and consulting), Organization Size, Vertical
Description
Cloud Communication Platform Market by Solution (Application Programming Interface (API), Interactive Voice Response (IVR), Reporting and Analytics), Service (Managed services, Support and maintenance, Training and consulting), Organization Size, Vertical - Global Forecast 2024-2030
The Cloud Communication Platform Market size was estimated at USD 2.79 billion in 2023 and expected to reach USD 3.30 billion in 2024, at a CAGR 18.69% to reach USD 9.27 billion by 2030.
FPNV Positioning Matrix
The FPNV Positioning Matrix is pivotal in evaluating the Cloud Communication Platform Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Cloud Communication Platform Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Key Company Profiles
The report delves into recent significant developments in the Cloud Communication Platform Market, highlighting leading vendors and their innovative profiles. These include 8x8, Inc., Amazon Web Services, Inc., Atos SE, Avaya LLC, BICS, CallFire Inc., Cisco Systems, Inc., Comcast Cable Communications Management, LL, DXC Technology Company, Fujitsu Limited, Google LLC By Alphabet, Inc., IntelePeer Cloud Communications LLC, International Business Machines Corporation, Kandy Communications, Mavenir Systems, Inc., Microsoft Corporation, NTT Communications Corporation, Plivo Inc., Robert Bosch GmbH, Sangoma Corporation, SAP SE, Siemens AG, Twilio Inc., Vonage America, LLC, and West Technology Group, LLC.
Market Segmentation & Coverage
This research report categorizes the Cloud Communication Platform Market to forecast the revenues and analyze trends in each of the following sub-markets:
Solution
Application Programming Interface (API)
Interactive Voice Response (IVR)
Reporting and Analytics
Unified Communication and Collaboration (UCC/UCaaS)
Voice over Internet Protocol (VolP)
Web Real-Time Communication (WebRTC)
Service
Managed services
Support and maintenance
Training and consulting
Organization Size
Large enterprises
Small and Medium Enterprises (SME)
Vertical
BFSI
Education
Government
Healthcare
Manufacturing
Retail
Telecommunication and ITES
Travel and hospitality
Region
Americas
Argentina
Brazil
Canada
Mexico
United States
California
Florida
Illinois
New York
Ohio
Pennsylvania
Texas
Asia-Pacific
Australia
China
India
Indonesia
Japan
Malaysia
Philippines
Singapore
South Korea
Taiwan
Thailand
Vietnam
Europe, Middle East & Africa
Denmark
Egypt
Finland
France
Germany
Israel
Italy
Netherlands
Nigeria
Norway
Poland
Qatar
Russia
Saudi Arabia
South Africa
Spain
Sweden
Switzerland
Turkey
United Arab Emirates
United Kingdom
The report offers valuable insights on the following aspects:
1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.
The report addresses key questions such as:
1. What is the market size and forecast of the Cloud Communication Platform Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Cloud Communication Platform Market?
3. What are the technology trends and regulatory frameworks in the Cloud Communication Platform Market?
4. What is the market share of the leading vendors in the Cloud Communication Platform Market?
5. Which modes and strategic moves are suitable for entering the Cloud Communication Platform Market?
Note: PDF & Excel + Online Access - 1 Year
Table of Contents
195 Pages
- 1. Preface
- 1.1. Objectives of the Study
- 1.2. Market Segmentation & Coverage
- 1.3. Years Considered for the Study
- 1.4. Currency & Pricing
- 1.5. Language
- 1.6. Limitations
- 1.7. Assumptions
- 1.8. Stakeholders
- 2. Research Methodology
- 2.1. Define: Research Objective
- 2.2. Determine: Research Design
- 2.3. Prepare: Research Instrument
- 2.4. Collect: Data Source
- 2.5. Analyze: Data Interpretation
- 2.6. Formulate: Data Verification
- 2.7. Publish: Research Report
- 2.8. Repeat: Report Update
- 3. Executive Summary
- 4. Market Overview
- 4.1. Introduction
- 4.2. Cloud Communication Platform Market, by Region
- 5. Market Insights
- 5.1. Market Dynamics
- 5.1.1. Drivers
- 5.1.1.1. Rising adoption of cloud services by businesses worldwide
- 5.1.1.2. Increasing trend of remote work and the need for enhanced communication platforms
- 5.1.1.3. Availability of API integration and customization of cloud communication platforms
- 5.1.2. Restraints
- 5.1.2.1. Interoperability issues and latency issues
- 5.1.3. Opportunities
- 5.1.3.1. Integration of cloud computing platform with advanced technologies
- 5.1.3.2. Significant investments for the development of improved cloud communication platforms
- 5.1.4. Challenges
- 5.1.4.1. Data breach and privacy concerns associated with the use of cloud communication platforms
- 5.2. Market Segmentation Analysis
- 5.3. Market Trend Analysis
- 5.4. Cumulative Impact of High Inflation
- 5.5. Porter’s Five Forces Analysis
- 5.5.1. Threat of New Entrants
- 5.5.2. Threat of Substitutes
- 5.5.3. Bargaining Power of Customers
- 5.5.4. Bargaining Power of Suppliers
- 5.5.5. Industry Rivalry
- 5.6. Value Chain & Critical Path Analysis
- 5.7. Regulatory Framework
- 6. Cloud Communication Platform Market, by Solution
- 6.1. Introduction
- 6.2. Application Programming Interface (API)
- 6.3. Interactive Voice Response (IVR)
- 6.4. Reporting and Analytics
- 6.5. Unified Communication and Collaboration (UCC/UCaaS)
- 6.6. Voice over Internet Protocol (VolP)
- 6.7. Web Real-Time Communication (WebRTC)
- 7. Cloud Communication Platform Market, by Service
- 7.1. Introduction
- 7.2. Managed services
- 7.3. Support and maintenance
- 7.4. Training and consulting
- 8. Cloud Communication Platform Market, by Organization Size
- 8.1. Introduction
- 8.2. Large enterprises
- 8.3. Small and Medium Enterprises (SME)
- 9. Cloud Communication Platform Market, by Vertical
- 9.1. Introduction
- 9.2. BFSI
- 9.3. Education
- 9.4. Government
- 9.5. Healthcare
- 9.6. Manufacturing
- 9.7. Retail
- 9.8. Telecommunication and ITES
- 9.9. Travel and hospitality
- 10. Americas Cloud Communication Platform Market
- 10.1. Introduction
- 10.2. Argentina
- 10.3. Brazil
- 10.4. Canada
- 10.5. Mexico
- 10.6. United States
- 11. Asia-Pacific Cloud Communication Platform Market
- 11.1. Introduction
- 11.2. Australia
- 11.3. China
- 11.4. India
- 11.5. Indonesia
- 11.6. Japan
- 11.7. Malaysia
- 11.8. Philippines
- 11.9. Singapore
- 11.10. South Korea
- 11.11. Taiwan
- 11.12. Thailand
- 11.13. Vietnam
- 12. Europe, Middle East & Africa Cloud Communication Platform Market
- 12.1. Introduction
- 12.2. Denmark
- 12.3. Egypt
- 12.4. Finland
- 12.5. France
- 12.6. Germany
- 12.7. Israel
- 12.8. Italy
- 12.9. Netherlands
- 12.10. Nigeria
- 12.11. Norway
- 12.12. Poland
- 12.13. Qatar
- 12.14. Russia
- 12.15. Saudi Arabia
- 12.16. South Africa
- 12.17. Spain
- 12.18. Sweden
- 12.19. Switzerland
- 12.20. Turkey
- 12.21. United Arab Emirates
- 12.22. United Kingdom
- 13. Competitive Landscape
- 13.1. FPNV Positioning Matrix
- 13.2. Market Share Analysis, By Key Player
- 13.3. Competitive Scenario Analysis, By Key Player
- 14. Competitive Portfolio
- 14.1. Key Company Profiles
- 14.1.1. 8x8, Inc.
- 14.1.2. Amazon Web Services, Inc.
- 14.1.3. Atos SE
- 14.1.4. Avaya LLC
- 14.1.5. BICS
- 14.1.6. CallFire Inc.
- 14.1.7. Cisco Systems, Inc.
- 14.1.8. Comcast Cable Communications Management, LL
- 14.1.9. DXC Technology Company
- 14.1.10. Fujitsu Limited
- 14.1.11. Google LLC By Alphabet, Inc.
- 14.1.12. IntelePeer Cloud Communications LLC
- 14.1.13. International Business Machines Corporation
- 14.1.14. Kandy Communications
- 14.1.15. Mavenir Systems, Inc.
- 14.1.16. Microsoft Corporation
- 14.1.17. NTT Communications Corporation
- 14.1.18. Plivo Inc.
- 14.1.19. Robert Bosch GmbH
- 14.1.20. Sangoma Corporation
- 14.1.21. SAP SE
- 14.1.22. Siemens AG
- 14.1.23. Twilio Inc.
- 14.1.24. Vonage America, LLC
- 14.1.25. West Technology Group, LLC
- 14.2. Key Product Portfolio
- 15. Appendix
- 15.1. Discussion Guide
- 15.2. License & Pricing
- FIGURE 1. CLOUD COMMUNICATION PLATFORM MARKET RESEARCH PROCESS
- FIGURE 2. CLOUD COMMUNICATION PLATFORM MARKET SIZE, 2023 VS 2030
- FIGURE 3. CLOUD COMMUNICATION PLATFORM MARKET SIZE, 2018-2030 (USD MILLION)
- FIGURE 4. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2023 VS 2030 (%)
- FIGURE 5. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 6. CLOUD COMMUNICATION PLATFORM MARKET DYNAMICS
- FIGURE 7. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2023 VS 2030 (%)
- FIGURE 8. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 9. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2023 VS 2030 (%)
- FIGURE 10. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 11. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
- FIGURE 12. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 13. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2023 VS 2030 (%)
- FIGURE 14. CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 15. AMERICAS CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
- FIGURE 16. AMERICAS CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 17. UNITED STATES CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY STATE, 2023 VS 2030 (%)
- FIGURE 18. UNITED STATES CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 19. ASIA-PACIFIC CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
- FIGURE 20. ASIA-PACIFIC CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 21. EUROPE, MIDDLE EAST & AFRICA CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
- FIGURE 22. EUROPE, MIDDLE EAST & AFRICA CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
- FIGURE 23. CLOUD COMMUNICATION PLATFORM MARKET, FPNV POSITIONING MATRIX, 2023
- FIGURE 24. CLOUD COMMUNICATION PLATFORM MARKET SHARE, BY KEY PLAYER, 2023
Pricing
Currency Rates
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