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Recent Customer Service Research for October 2021


EXL Transforms British Gas' Front Office and Boosts Customer Experience with AI-Infused Solutions
Topics: Customer Service, Internet of Things IoT
BPaaS Market Research Report by Business Process (Accounting and Finance, Customer Service and Support, and Human Resource Management), by Organization Size (Large Enterprises and Small and Medium-Sized Enterprises), by Vertical, by Deployment Type, by
Topics: Accounting, Small & Medium Business (SMB), Customer Service, COVID-19/Coronavirus
Regions: Africa, Asia, Europe, Middle East, Oceania, Global
Customer Journey Management Market Research Report by Services (Consulting Services, Managed Services, and Professional Services), by Touchpoint (Branch/Store, Call Center, and Email), by Verticals, by Deployment, by Application, by Region (Americas, Asia
Topics: Call Centers, Customer Service, COVID-19/Coronavirus, E-Mail, Network Security
Regions: Asia, Europe, Middle East, Global
Customer Relationship Management Market Research Report by Enterprise Size (Large Enterprise and SMEs), by Solution (CRM Analytics, Customer Experience Management, and Customer Service), by Deployment, by End-Use, by Region (Americas, Asia-Pacific, and Eu
Topics: CRM, Customer Service, COVID-19/Coronavirus, CRM & Customer Service
Regions: Africa, Asia, Europe, Middle East, Oceania, Global
Customer Relationship Management Market Research Report by Enterprise Size (Large Enterprise and SMEs), by Solution (CRM Analytics, Customer Experience Management, and Customer Service), by Deployment, by End-Use, by State (California, Florida, and Illino
Topics: CRM, Customer Service, COVID-19/Coronavirus, CRM & Customer Service
Regions: United States
Customer Agility Initiatives for the Future of Connectedness
Topics: Virtual Reality, CRM, Customer Service
Customer Experience Management Market Research Report by Touchpoints (Branch/Store, Call Center, and Company Website), by Industry (Aerospace & Defense, Automotive & Transportation, and Banking, Financial Services & Insurance), by Deployment, by Region (A
Topics: General Banking & Financial Services, Call Centers, Customer Service, COVID-19/Coronavirus
Regions: Asia, Europe, Middle East, Global
Customer Data Platform Market with COVID-19 Impact Analysis by Component, Application (Customer Retention and Engagement and Personalized Recommendation), Deployment Mode, Organization Size, Vertical, Capability, and Region - Global Forecast to 2026
Topics: Customer Service, COVID-19/Coronavirus, Databases, Application Software
Regions: Global
The 2021 Worldwide and U.S. Digital Resiliency Maturity Indices
Topics: CRM, Customer Service, Internet of Things IoT
Regions: United States, Global
Global Customer Relationship Management (CRM) Platform Market 2021 by Company, Regions, Type and Application, Forecast to 2026
Topics: CRM, Customer Service, CRM & Customer Service
Regions: Global
Webhelp Continues to Strengthen Its Americas Footprint and Best-Shoring Capabilities with Acquisition of OneLink
Topics: Customer Service
Social Media Analytics Transforming Global Customer Experience (CX) Services
Topics: Call Centers, Customer Service, Social Networking
Regions: Global
Worldwide Customer Data Platform Market Shares, 2020: The Flight to First-Party Data Is On, and CDPs Win Big
Topics: Marketing, Customer Service
Regions: Global
State of the Asia-pacific Customer Contact Industry—The Covid-19 Pandemic has Accelerated CX Investments
Topics: Call Centers, Customer Service, COVID-19/Coronavirus
Regions: Asia, Oceania
Worldwide Customer Data Platform Forecast, 2021–2025: Market to Surge to More than $3 Billion by 2025
Topics: Marketing, Customer Service
Regions: Global
IFS Acquires Customerville: Customer Feedback and Sentiment Inform Innovation
Topics: Customer Service, General IT Services
IDC MaturityScape: Future of Customers and Consumers 1.0
Topics: Customer Service
Global Customer Relationship Management Market By Component (Software and Services), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By Deployment Type (Cloud and On-premise), By Application (Customer Service, Customer Experience Ma
Topics: Marketing, Technology, CRM, Customer Service, Cloud Computing, CRM & Customer Service
Regions: Global
Point-Of-Sale Terminals Market Size, Share & Trends Analysis Report By Product (Fixed, Mobile), By Component (Hardware, Software), By Deployment (Cloud, On-premise), By Application (Healthcare, Retail), And Segment Forecasts, 2021 - 2028
Topics: Hardware, Customer Service, Technology, Mobile/Wireless, Cloud Computing, Equipment/Hardware, Technology, Mobile/Wireless Payments
IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Transportation and Logistics
Topics: Customer Service, Market Research, General Transportation & Shipping
Regions: Global
The Monetization Ecosystem — 2021 Edition
Topics: Customer Service, General E-Commerce, E-Commerce & Online Retailing
Worldwide Digital Commerce Applications Market Shares, 2020: Three Years of Commerce Transformation in Nine Months
Topics: Customer Service, E-Commerce & Online Retailing
Regions: Global
Asia/Pacific (Excluding Japan) Future of Customers and Consumers Technology Index: Building Resiliency into Customer Relationships
Topics: Customer Service
Regions: Asia, Oceania
Digital Small and Medium-Sized Business Case Studies in Asia/Pacific — Overcoming the COVID-19 Pandemic through Digitalization
Topics: Small & Medium Business (SMB), Customer Service, COVID-19/Coronavirus, Cloud Computing, IT Spending
Regions: Asia, Oceania
Customer Experience Management Market Size, Share & Trends Analysis Report By End-use (BFSI, Retail), By Analytical Tools (Speech, Text Analytics), By Deployment (Cloud, On-premise), By Touch Point Type, And Segment Forecasts, 2021 - 2028
Topics: Marketing, Customer Service, Cloud Computing
Loyalty Management Market Research Report by Type (Managed and Standalone), by Solution (B2B, B2C, and Corporate), by Function, by Vertical, by Deployment, by Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2026 - C
Topics: Customer Service, COVID-19/Coronavirus, B2B, B2C, Consumer Loyalty
Regions: Africa, Asia, Europe, Middle East, Oceania, Global
Customer Relationship Management Market Size, Share & Trends Analysis Report By Solution (Customer Service, Customer Experience Management), By Deployment, By Enterprise Size, By End Use, And Segment Forecasts, 2021 - 2028
Topics: CRM, Customer Service, CRM & Customer Service
Customer Communications Management - Global Market Outlook (2020 -2028)
Topics: Customer Service, Cloud Computing
Regions: Global
North America Customer Relationship Management Market By Component (Software and Services), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By Deployment Type (Cloud and On-premise), By Application (Customer Service, Customer Experi
Topics: Marketing, Technology, CRM, Customer Service, Cloud Computing, CRM & Customer Service
Regions: North America
Warding off COVID-19 and Preparing for a Resilient Future: EDF UK's Operating Model Transformation
Topics: Customer Service, COVID-19/Coronavirus, Electricity
Regions: United Kingdom
Aternity: Digital Experience Management Enabling the Hybrid Working Environment
Topics: Customer Service, Content Management
PwC's Strategic Customer and Industry Ecosystems Strategy — Ecosystem Strategies of SIs and Strategy Consulting Firms in Europe
Topics: Customer Service, General IT Services
Regions: Europe
Agility as a Priority for Enterprise Connectedness
Topics: Customer Service
Customer Experience Management Study—Malaysian Telecommunications Sector 2021
Topics: Smart Phone, Call Centers, Customer Service, Telecommunications Equipment, General Telecommunications, Country Overviews
Regions: Malaysia
Emerging Technology Trends Impacting Asia/Pacific (Excluding Japan) Retail
Topics: Customer Service, Internet of Things IoT, Technology, Big Data
Regions: Asia, Oceania
Europe Customer Relationship Management Market By Component (Software and Services), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By Deployment Type (Cloud and On-premise), By Application (Customer Service, Customer Experience Ma
Topics: Marketing, Technology, CRM, Customer Service, Cloud Computing, CRM & Customer Service
Regions: Europe
NEC Corporation’s Midterm Plan 2025: Strategy and Culture as Strong Foundations to Drive Business Target
Topics: Customer Service, 5G & 6G
Global Customer Care BPO Market Databank
Topics: Business Outsourcing, Customer Service
Regions: Global
Property Management Software Market Research Report by Property Type (Commercial Properties, Industrial Properties, and Residential Properties), by Component (Bookkeeping Capabilities, Customer Service, and Property Management Tools), by End-User, by Depl
Topics: Accounting, Customer Service, COVID-19/Coronavirus, Agents & Brokers, CRM & Customer Service
Regions: United States
Customer Success Platforms Market Research Report by Component (Services and Solution), by Application (Customer Experience Management, Customer Service, Risk and Compliance Management, and Sales and Marketing Management), by Deployment, by Industry - Uni
Topics: Marketing, Customer Service, COVID-19/Coronavirus
Regions: United States
Global Customer Success Platforms Market By Component (Platforms (Without Services) and Services), By Application (Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboarding, a
Topics: Marketing, Small & Medium Business (SMB), Customer Service, Cloud Computing
Regions: Global
2021 Global Forecast for System Of Insight Market (2022-2027 Outlook)-High Tech & Emerging Markets Report
Topics: Customer Service
Regions: Global
Asia-Pacific Big Data Analytics In Semiconductor & Electronics Market By Component (Solutions and Services), Deployment Mode (On-Premise and Cloud), End User (Semiconductor and Electronics), Analytical Tools (Dashboard and Data Visualization, Reporting, S
Topics: Marketing, Customer Service, Supply Chain Management, Semiconductors, Cloud Computing, Big Data
Regions: Asia, Global
Customer Experience Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)
Topics: Customer Service, COVID-19/Coronavirus, Carbon Capture, E-Mail
Customer Experience Management Software Market by Component (Software and Services), Deployment Type (On-Premise, and Cloud), Platform (Website, Email, Voice Assistants, Mobile App and, Others) and Industry (Retail, BFSI, Healthcare, Media and Entertainme
Topics: Customer Service, E-Mail, Cloud Computing
Regions: Global
Customer Information System
Topics: Customer Service
Customer Success Platforms
Topics: Customer Service
Salesforce Hyperforce: Removing Barriers to Customer Adoption
Topics: Customer Service
IDC PeerScape: Practices for Enabling the Future of Customer and Consumer in Contactless Retail
Topics: Customer Service, Internet of Things IoT, E-Commerce & Online Retailing, Technology
Customer Experience Monitoring
Topics: Customer Service
Regions: Global


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