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Recent Customer Service Research for December 2022


Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate
Topics: Customer Service, CRM & Customer Service, Application Software
Regions: Global
Conversational Platforms in Banking - Thematic Research
Topics: Banking, Call Centers, Customer Service, Internet of Things IoT, Interactive Voice Response (IVR)
Customer Communication Management (CCM)
Topics: CRM, Customer Service
Customer Experience Management
Topics: Customer Service, COVID-19/Coronavirus, Cloud Computing
Regions: Global
Customer Information System
Topics: Customer Service
Customer Success Platforms
Topics: Marketing, Customer Service, Cloud Computing
Regions: Global
Customer Journey Mapping Software Market
Topics: CRM, Customer Service, Cloud Computing
Customer Engagement Solutions
Topics: Smart Phone, Mobile Computing & Portables, Call Centers, CRM, Customer Service
Regions: Global
Worldwide Customer Service Applications Software Forecast, 2022-2026
Topics: CRM, Customer Service
Regions: Global
Dixa: Combining Contextual Knowledge Platform and Conversational AI to Empower Customer Service Agents
Topics: Customer Service, Content Management, Internet of Things IoT, CRM & Customer Service
Customer Experience Monitoring
Topics: Customer Service
Regions: Global
Growth Opportunities from Benchmarking Global Passenger Vehicle OEMs’ Customer Service Channels
Topics: Dealers, Automotive Manufacturing, Customer Service
Regions: Global
Global Machine Learning in Banking Market Size study, By Component (Solution, Service), by Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises (SMEs)), by Application (Credit Scoring, Risk Management Compliance and Security, Payments an
Topics: Customer Service, Cloud Computing, Internet of Things IoT, Network Security, Security
Regions: Global
Customer Care Centers in the US - Industry Market Research Report
Topics: Customer Service
Regions: United States
Global Business Process Management Services Growth Opportunities
Topics: CRM, Customer Service
Regions: Global
The Future of Customers in Latin America
Topics: Customer Service
Regions: South America
Worldwide Customer Service Applications Software Market Shares, 2020: Resiliency in Customer Care
Topics: CRM, Customer Service, CRM & Customer Service
Regions: Global
2022 Global: Customer Success Platforms - Innovative Markets Forecast (2028) report
Topics: Customer Service, Cloud Computing
Regions: Global
Customer Experience Growth Opportunities for 2022
Topics: Call Centers, Customer Service, Cloud Computing, Internet of Things IoT
Chatbot Market, By Type (Rule-Based, AI-Based), By Chanel Integration (Websites, Contact Centers, Social Media, Mobile Applications), By Organization Size (Large Enterprises, Small And Medium-Sized Enterprises), By Application (Customer Service, Personal
Topics: Small & Medium Business (SMB), Call Centers, Customer Service, Internet of Things IoT, Interactive Voice Response (IVR), Wireless Messaging
Regions: Asia, Europe, North America
Impact of 5G in Customer Experience
Topics: Customer Service, 5G & 6G
Intelligent Virtual Assistant Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027
Topics: Smart Phone, Personal Computers, Customer Service
Regions: Global
Automotive Dealer Management System Market Segmentation by Deployment (On-Premise, and Cloud); by Function (Customer Service, Data Reports, and Inventory Management); and by Application (Customer Relationship Management, Dealer Tracking, Finance, Inventor
Topics: Dealers, Parts & Suppliers, CRM, Customer Service, Cloud Computing
Regions: Global
IDC PeerScape: Design Thinking Practices to Create Game-Changing User Experiences
Topics: Customer Service, IT Spending, General IT Services
Setting Business Priorities: Goals, Wins, and Work Left to Do
Topics: CRM, Customer Service
Edge: Empowering Customer Experience
Topics: Servers & Mainframes, Customer Service
2022 Global Forecast for Customer Experience Management (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: CRM, Customer Service
Regions: Global
2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report
Topics: CRM, Customer Service
Regions: Global
Business Process-as-a-Service (BPaaS) Market By Application (Finance and Accounting Service, HR Services, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, Others), By Deployment Mode (Public Cloud, Private Cloud
Topics: Accounting, Marketing, Small & Medium Business (SMB), Customer Service, General Human Resources, Cloud Computing, CRM & Customer Service
Regions: Global
BPaaS Market Research Report by Business Process (Accounting and Finance, Customer Service and Support, and Human Resource Management), Organization Size, Vertical, Deployment Type, Application, State (California, Illinois, and New York) - United States F
Topics: Accounting, Customer Service, CRM & Customer Service
Regions: United States
BPaaS Market Research Report by Business Process (Accounting and Finance, Customer Service and Support, and Human Resource Management), Organization Size, Vertical, Deployment Type, Application, Region (Americas, Asia-Pacific, and Europe, Middle East & Af
Topics: Accounting, Customer Service, COVID-19/Coronavirus, CRM & Customer Service
Regions: Africa, Asia, Europe, Middle East, Oceania, Global
Customer Experience Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Customer Service, COVID-19/Coronavirus, Carbon Capture, E-Mail
The Changing State of Retail Customer Care
Topics: Call Centers, CRM, Customer Service, Business Models, E-Commerce & Online Retailing, General Retailing, Social Networking
Customer Experience Management Market with COVID-19 Impact, by Component (Solutions, Services), Touchpoint, Deployment Type, Organization Size, Vertical (Travel and Hospitality, BFSI, Retail, Healthcare, IT and Telecom), and Region - Global Forecast to 20
Topics: Customer Service, COVID-19/Coronavirus, Cloud Computing, Hotels & Lodging
Regions: Global
The Future of Customers and Consumers: A Framework to Design and Deliver Customer Sentiment Measurement
Topics: Customer Service, Cloud Computing
Dynamic and Adaptable Customer Journeys Enable and Deliver Frictionless Customer Engagement
Topics: CRM, Customer Service
Customer Experience Management Market Size, Share & Trends Analysis Report By End-use (BFSI, Retail), By Analytical Tools (Speech, Text Analytics), By Deployment (Cloud, On-premise), By Touch Point Type, And Segment Forecasts, 2021 - 2028
Topics: Marketing, Customer Service, Cloud Computing
EXL Transforms British Gas' Front Office and Boosts Customer Experience with AI-Infused Solutions
Topics: Customer Service, Internet of Things IoT
Global Customer Success Platforms Market By Component (Platforms (Without Services) and Services), By Application (Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboarding, a
Topics: Marketing, Small & Medium Business (SMB), Customer Service, Cloud Computing
Regions: Global
North America Customer Success Platforms Market By Component (Platforms (Without Services) and Services), By Application (Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboar
Topics: Marketing, Customer Service, Cloud Computing
Regions: North America
Digital Small and Medium-Sized Business Case Studies in Asia/Pacific — Overcoming the COVID-19 Pandemic through Digitalization
Topics: Small & Medium Business (SMB), Customer Service, COVID-19/Coronavirus, Cloud Computing, IT Spending
Regions: Asia, Oceania
IDC MaturityScape: Future of Customers and Consumers 1.0
Topics: Customer Service
The Monetization Ecosystem — 2021 Edition
Topics: Customer Service, General E-Commerce, E-Commerce & Online Retailing
Worldwide Digital Commerce Applications Market Shares, 2020: Three Years of Commerce Transformation in Nine Months
Topics: Customer Service, E-Commerce & Online Retailing
Regions: Global
IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Transportation and Logistics
Topics: Customer Service, Market Research, General Transportation & Shipping
Regions: Global
Worldwide Customer Data Platform Market Shares, 2020: The Flight to First-Party Data Is On, and CDPs Win Big
Topics: Marketing, Customer Service
Regions: Global
Webhelp Continues to Strengthen Its Americas Footprint and Best-Shoring Capabilities with Acquisition of OneLink
Topics: Customer Service
Digital Customer Journey Analytics Provide a Hyper Personalized Customer Experience
Topics: CRM, Customer Service, Social Networking
Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020
Topics: Business Outsourcing, Call Centers, Customer Service, Outsourcing
Regions: South America
Frost Radar™: Australia Customer Experience Outsourcing Services, 2021
Topics: Business Outsourcing, Call Centers, Customer Service, Outsourcing
Regions: Australia


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