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Recent Customer Service Research for October 2018


The Customer engagement systems: worldwide market shares 2017
Topics: Customer Service, General Telecommunications
Regions: Global
The 2019-2024 Outlook for Business Service Centers in the United States
Topics: Customer Service
Regions: United States
Global Customer Self-Service Software Market - Growth, Trend and Forecasts (2018 - 2023)
Topics: Customer Service, Specialized Applications
Regions: Global
Intelligent Virtual Assistant Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2018-2023
Topics: Smart Phone, Personal Computers, Customer Service
Regions: Global
A Chatbot Market Size By Type (Rule-Based
Topics: Customer Service
Customer Experience Management Market by Touch Point (Company Website, Branch/Store, Web, Call Center), Vertical (IT Communication Service Provider, BFSI, Healthcare, Manufacturing, Travel & Hospitality), and Region - Global Forecast to 2022
Topics: Smart Phone, Call Centers, Customer Service
Regions: Global
BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022
Topics: Accounting, Marketing, Customer Service, Application Software
Regions: Global
The 2019-2024 World Outlook for Customer Experience Monitoring
Topics: Customer Service
Regions: Global
The 2019-2024 World Outlook for Service Quality Management (SQM)
Topics: Customer Service
Regions: Global
The 2019-2024 World Outlook for Telco Customer Experience Management (CEM)
Topics: Customer Service
Regions: Global
The 2019-2024 World Outlook for Customer Experience Management
Topics: Customer Service
Regions: Global
The Client Vison for Next Generation Customer Service
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports
Future of Digital Customer Service winthin GICs
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports
The 2019-2024 World Outlook for Customer Interaction Services
Topics: Customer Service
Regions: Global
The 2019-2024 World Outlook for Outsourced Customer Care Services
Topics: Customer Service, Outsourcing
Regions: Global
Future of Customer Engagement in Latin America, 2018
Topics: Smart Phone, Customer Service, Internet of Things IoT, Social Networking
Regions: South America
IDC FutureScape: Worldwide Customer Experience 2018 Predictions
Topics: Smart Phone, Virtual Reality, Customer Service
Regions: Global
Critical and Actionable Customer Experience (CX) Trends, 2017 Part 1
Topics: Customer Service, Internet of Things IoT
Bot Services Market by Service (Framework and Platform), Deployment Channel (Websites, Contact Center and Customer Service, and Social Media), Mode (Text and Rich Media, Audio, and Video), End-User Vertical, and Region - Global Forecast to 2022
Topics: Smart Phone, Call Centers, Customer Service, Audio, Video and Teleconferencing, Social Networking
Regions: Global
Global Inbound Support Category - Procurement Market Intelligence Report
Topics: Customer Service
Regions: Global
Understanding Vulnerable, Stigmatized, and Marginalized Consumers in Service Settings
Topics: Customer Service
Worldwide Customer Service Applications Market Shares, 2016: Salesforce Leads the Market
Topics: Customer Service
Regions: Global
The 2018-2023 World Outlook for Outsourced Customer Care Services
Topics: Customer Service, Outsourcing
Regions: Global
The 2018-2023 World Outlook for Service Quality Management (SQM)
Topics: Customer Service
Regions: Global
The 2018-2023 World Outlook for Customer Interaction Services
Topics: Customer Service
Regions: Global
MetLife Reinvents Customer Engagement with conVRse, Its Virtual Reality Customer Service Platform
Customer Care Centers - Industry Market Research Report
Topics: Customer Service
The 2018-2023 World Outlook for Telco Customer Experience Management (CEM)
Topics: Customer Service
Regions: Global
ServiceNow Turns the Spotlight on its Customers, Advocates of the 'Service Revolution'
Topics: Customer Service
IDC FutureScape: Worldwide Social and Customer Experience 2017 Predictions
Topics: Customer Service
Regions: Global
Worldwide Robotic Process Automation (RPA) Market [by Segments (RPA Tools, RPA Services); by Users (SMB, Enterprise); by Functions (Finance, Procurement, HR, Customer Service, Specific Processes); by Verticals; by Regions)]: Market Size and Forecasts (201
Topics: Small & Medium Business (SMB), Customer Service, General Human Resources, Robots
Regions: Global
Robotic Process Automation Market Outlook for Customer Care, 2017
Topics: Customer Service, Robots, Big Data
Growth Opportunities in the European Customer Management BPO Market, Forecast to 2021
Topics: Call Centers, Customer Service, Web Hosting
Regions: Europe
End User Priorities for Customer Engagement, Global, 2017
Topics: Customer Service, Internet of Things IoT, Interactive Voice Response (IVR)
Regions: Global
Customer Journey Analytics Market by Application (Customer Segmentation and Targeting, Customer Behavioral Analysis, Campaign Management), Touchpoint, Component, Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2022
Topics: Call Centers, Customer Service, General E-Commerce, E-Commerce & Online Retailing, Consumer Loyalty
Regions: Global
Front Office BPO Services Market: North America to Remain Largest Market for Front Office BPO Services: Global Industry Analysis (2012 - 2016) & Opportunity Assessment (2017 - 2022)
Topics: Accounting, Business Outsourcing, Customer Service
Regions: North America, Global
Chatbots and Artificial Intelligence: Market Assessment, Application Analysis, and Forecasts 2017 - 2022
Topics: Call Centers, Customer Service, Internet of Things IoT, Social Networking
Customer Self-Service Software Market by Solution (Web Self-Service, Mobile Self-Service, Intelligent Virtual Assistants, and Social Media and Community Self-Service), Service, Deployment Type, Vertical, and Region - Global Forecast to 2021
Topics: Customer Service, Cloud Computing, Application Software
Regions: Global
The 2018-2023 World Outlook for Customer Experience Monitoring
Topics: Customer Service
Regions: Global
The 2018-2023 World Outlook for Customer Experience Management
Topics: Customer Service
Regions: Global
IDC PlanScape: Customer Needs Management
Topics: Customer Service
Preparing for the Next Stage of Customer Service and Support
Topics: Customer Service
Worldwide Customer Service Applications Market Shares, 2015: Transition to Cloud Continues
Topics: Customer Service, Cloud Computing
Regions: Global
Ensuring Profitable Customer Web Experiences
Topics: Customer Service
Aligning Enterprise Collaboration with Customer Experience
Topics: Customer Service
Teleperformance - Customer Management Services
Topics: Customer Service
Customer Experience Management Study—Malaysia's Banking Sector 2015
Topics: Banking, Customer Service
Regions: Malaysia
Customer Experience Management Report—Malaysia Telecommunications 2014
Topics: Customer Service, Telecom Networks
Regions: Malaysia
IDC MaturityScape: Customer Experience
Topics: CRM, Customer Service
Worldwide and U.S. Outsourced Customer Care Services 2015–2019 Forecast: Using the Four Pillars to Drive Customer Experience
Topics: Customer Service, Outsourcing
Regions: United States, Global


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