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Recent Customer Service Research for October 2020


Empathy During the COVID-19 Pandemic: Becoming an Empathetic Enterprise in the Next Normal
Topics: Customer Service, COVID-19/Coronavirus
The Salesforce and ServiceMax Strategic Partnership Builds on the Promise of End-to-End Field Service Execution for Complex Industries
Topics: CRM, Customer Service, Enterprise Computing
Atento - Social Media Customer Experience Services
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports, Social Networking
Worldwide Customer Service Applications Software Market Shares, 2019: Servicing Has Never Been More Important
Topics: Customer Service, CRM & Customer Service
Regions: Global
2020 Global Forecast for Digital Experience Platform Market (2021-2026 Outlook)-High Tech & Emerging Markets Report
Topics: Customer Service
Regions: Global
2020 Global Forecast for System Of Insight Market (2021-2026 Outlook)-High Tech & Emerging Markets Report
Topics: Customer Service
Regions: Global
Customer Experience Management Market - Growth, Trends, Forecasts (2020 - 2025)
Topics: Customer Service, Cloud Computing, Internet of Things IoT
Webhelp - CX Services in Telecom and Media
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports
Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping — Better Understanding the Customer
Topics: CRM, Customer Service
Customer Engagement Solutions
Topics: Smart Phone, Mobile Computing & Portables, CRM, Customer Service
Regions: Global
2020 Global Forecast for Customer Experience Management Market (2021-2026 Outlook)-High Tech & Emerging Markets Report
Topics: CRM, Customer Service
Regions: Global
Customer Experience Services in Telecom and Media
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports
Startek - Social Media Customer Experience Services
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports, Social Networking
Teleperformance- CX Services in Telecom and Media
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports
Global Customer Relationship Management (CRM) Software Market, By Deployment (Cloud, On-premise), By Organization Size (SMEs, Large Enterprise), By Application (Sales, Marketing, Manufacturing, Customer Service, Social Networking, Supply Chain, Distributi
Topics: Small & Medium Business (SMB), CRM, Customer Service, Supply Chain Management, Cloud Computing
Regions: Global
The CIO's Guide to the Future of Customers and Consumers
Topics: Customer Service
Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020
Topics: Business Outsourcing, CRM, Customer Service, Outsourcing
Regions: Asia
European Customer Experience Outsourcing Services Market, 2020
Topics: Customer Service, COVID-19/Coronavirus, Outsourcing
Regions: Europe
Asia/Pacific (Excluding Japan and China) Customer Relation Management Applications Forecast, 2020–2024
Topics: Call Centers, CRM, Customer Service, Big Data
Regions: Asia
Customer Experience Management Market by Component (Solutions, Services) Touchpoint, Deployment Type, Organization Size, Vertical (IT and Telecom, BFSI, Retail, Healthcare, Media and Entertainment), and Region - Global Forecast to 2025
Topics: CRM, Customer Service, Social Networking
Regions: Global
How Salesforce Manages Its Own Customers' CX
Topics: Customer Service, Application Software
What Drives the Explosive Growth of CX Technologies?
Topics: CRM, Customer Service, General IT Services
Sutherland - CX Services in Telecom and Media
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports
TCS - CX Services in Telecom and Media
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports
Workforce Management Market by Component, Solution (Time and Attendance Management, Workforce Scheduling, Leave and Absence Management), Service, Deployment Type, Organization Size, Vertical, and Region - Global Forecast to 2025
Topics: Small & Medium Business (SMB), Customer Service, General Human Resources, Cloud Computing
Regions: Global
Customer Experience Monitoring
Topics: Customer Service
Regions: Global
Empathy at Scale Explained: Four Customer-Centric Priorities to become an Empathetic Organization
Topics: Customer Service
Practices to Simplify Customer Experience
Topics: Customer Service
Service Excellence in a Time of Disruption
Topics: Customer Service, General IT Services
Avencia - Next Generation MSP
Topics: General Company Reports, Customer Service
Regions: Global
The Growth in Mobile Operator Apps: The acceleration of digital customer service through an App strategy
Topics: Customer Service, CRM & Customer Service, Wireless Company Reports
The 2021-2026 World Outlook for Customer Interaction Services
Topics: Call Centers, Customer Service
Regions: Global
The 2021-2026 World Outlook for Customer Experience Management
Topics: Customer Service
Regions: Global
Worldwide Customer Service Applications Software Forecast, 2019–2023: Market to Hit $15 Billion in 2023
Topics: CRM, Customer Service, Application Software
Regions: Global
Delivering Empathy at Scale: Conversational Strategy for Empathetic Engagements
Topics: Customer Service
The 2021-2026 World Outlook for Telco Customer Experience Management (CEM)
Topics: Customer Service, General Telecommunications
Regions: Global
The Future of Customers and Consumers: Defined
Topics: Customer Service, General IT Services
Value Selling: The Only Way to Close in 2020
Topics: Marketing, Customer Service
Global Interactive Kiosk Market: Size, Trends and Forecasts (2019-2023)
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports, Electronics Company Reports
Regions: Global
Customer Service and the Future of Work
Topics: Customer Service, CRM & Customer Service
Customer Data Platform Market by Component, Application (Customer Retention and Engagement, Predictive Analytics, Personalized Recommendations), Deployment Mode, Organization Size, Industry Vertical, Capability, and Region - Global Forecast to 2025
Topics: Customer Service, Big Data
Regions: Global
Journal of Service Management
Topics: Management, Customer Service
Worldwide Customer Data Platform Forecast, 2020–2024: Calm Before the Marketing Cloud Vendor Storm
Topics: Marketing, Customer Service, General Food, Grocers, Cloud Computing
Regions: Global
Social Robots: Emotional Connection and Task Engagements
Topics: Customer Service, General House & Home, Robotics
The Future of the Customer and Consumer: The Enterprise Perspective
Topics: Customer Service
Business Process Management Market by Component, Deployment Type, Organization Size, Business Function (Sales and Marketing, HRM, Procurement and SCM, and Customer Service Support), Industry, and Region - Global Forecast to 2025
Topics: Marketing, Customer Service, Supply Chain Management, Processes, Application Software
Regions: Global
The Transition to a Successful Work at Home Agent (WAHA) Model
Topics: Telecommuting, Business Outsourcing, Customer Service
IDC's Worldwide Semiannual Customer Experience Spending Guide Taxonomy, 2019
Topics: Customer Service
Regions: Global
Customer Care BPO Market to 2027 - Global Analysis and Forecasts by Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing); End-User (BFSI, IT & Telecommunication, Manufacturing, Retail & E-Commerce, Healthcare & Pharmaceutical, T
Topics: Business Outsourcing, Customer Service
Regions: Global
Europe Customer Care BPO Market to 2027 - Regional Analysis and Forecasts By Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing); End-User (BFSI, IT & Telecommunication, Manufacturing, Retail & E-Commerce, Healthcare & Pharmace
Topics: Business Outsourcing, Customer Service
Regions: Europe


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