Recent Customer Service Research for May 2025
Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers?
Topics: Customer Service, Internet of Things IoT, IT Spending
| 2022 Global: Customer Success Platforms - Innovative Markets Forecast (2028) report
Topics: Customer Service, Cloud Computing
Regions: Global
| Digital Small and Medium-Sized Business Case Studies in Asia/Pacific — Overcoming the COVID-19 Pandemic through Digitalization
Topics: Small & Medium Business (SMB), Customer Service, COVID-19/Coronavirus, Cloud Computing, IT Spending
Regions: Asia, Oceania
| The Future of Customers in Latin America
Topics: Customer Service
Regions: South America
| IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Transportation and Logistics
Topics: Customer Service, Market Research, General Transportation & Shipping
Regions: Global
| Worldwide Customer Service Applications Software Market Shares, 2020: Resiliency in Customer Care
Topics: CRM, Customer Service, CRM & Customer Service
Regions: Global
| Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate
Topics: Customer Service, CRM & Customer Service, Application Software
Regions: Global
| Worldwide Customer Data Platform Market Shares, 2020: The Flight to First-Party Data Is On, and CDPs Win Big
Topics: Marketing, Customer Service
Regions: Global
| The Future of Customers and Consumers: A Framework to Design and Deliver Customer Sentiment Measurement
Topics: Customer Service, Cloud Computing
| Webhelp Continues to Strengthen Its Americas Footprint and Best-Shoring Capabilities with Acquisition of OneLink
Topics: Customer Service
| EXL Transforms British Gas' Front Office and Boosts Customer Experience with AI-Infused Solutions
Topics: Customer Service, Internet of Things IoT
| Dynamic and Adaptable Customer Journeys Enable and Deliver Frictionless Customer Engagement
Topics: CRM, Customer Service
| IDC MaturityScape: Future of Customers and Consumers 1.0
Topics: Customer Service
| The Monetization Ecosystem — 2021 Edition
Topics: Customer Service, General E-Commerce, E-Commerce & Online Retailing
| Worldwide Digital Commerce Applications Market Shares, 2020: Three Years of Commerce Transformation in Nine Months
Topics: Customer Service, E-Commerce & Online Retailing
Regions: Global
| Global Customer Care BPO Market Databank
Topics: Business Outsourcing, Customer Service
Regions: Global
| Customer Communication Management (CCM)
Topics: CRM, Customer Service
| Customer Information System
Topics: Customer Service
| Customer Success Platforms
Topics: Marketing, Customer Service, Cloud Computing
Regions: Global
| Conversational Platforms in Banking - Thematic Research
Topics: Banking, Call Centers, Customer Service, Internet of Things IoT, Interactive Voice Response (IVR)
| Global Customer Service Email Management Software Supply, Demand and Key Producers, 2023-2029
Topics: Customer Service, E-Mail
Regions: Global
| Customer Experience Monitoring
Topics: Customer Service
Regions: Global
| Customer Experience Management Market with COVID-19 Impact, by Component (Solutions, Services), Touchpoint, Deployment Type, Organization Size, Vertical (Travel and Hospitality, BFSI, Retail, Healthcare, IT and Telecom), and Region - Global Forecast to 20
Topics: Customer Service, COVID-19/Coronavirus, Cloud Computing, Hotels & Lodging
Regions: Global
| Growth Opportunities from Benchmarking Global Passenger Vehicle OEMs’ Customer Service Channels
Topics: Dealers, Automotive Manufacturing, Customer Service
Regions: Global
| Customer Experience Management Market Size, Share & Trends Analysis Report By End-use (BFSI, Retail), By Analytical Tools (Speech, Text Analytics), By Deployment (Cloud, On-premise), By Touch Point Type, And Segment Forecasts, 2021 - 2028
Topics: Marketing, Customer Service, Cloud Computing
| Customer Experience Growth Opportunities for 2022
Topics: Call Centers, Customer Service, Cloud Computing, Internet of Things IoT
| Chatbot Market, By Type (Rule-Based, AI-Based), By Chanel Integration (Websites, Contact Centers, Social Media, Mobile Applications), By Organization Size (Large Enterprises, Small And Medium-Sized Enterprises), By Application (Customer Service, Personal
Topics: Small & Medium Business (SMB), Call Centers, Customer Service, Internet of Things IoT, Interactive Voice Response (IVR), Wireless Messaging
Regions: Asia, Europe, North America
| Impact of 5G in Customer Experience
Topics: Customer Service, 5G & 6G
| Global Customer Success Platforms Market By Component (Platforms (Without Services) and Services), By Application (Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboarding, a
Topics: Marketing, Small & Medium Business (SMB), Customer Service, Cloud Computing
Regions: Global
| North America Customer Success Platforms Market By Component (Platforms (Without Services) and Services), By Application (Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboar
Topics: Marketing, Customer Service, Cloud Computing
Regions: North America
| Digital Customer Journey Analytics Provide a Hyper Personalized Customer Experience
Topics: CRM, Customer Service, Social Networking
| Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020
Topics: Business Outsourcing, Call Centers, Customer Service, Outsourcing
Regions: South America
| Frost Radar™: Australia Customer Experience Outsourcing Services, 2021
Topics: Business Outsourcing, Call Centers, Customer Service, Outsourcing
Regions: Australia
| Point-Of-Sale Terminals Market Size, Share & Trends Analysis Report By Product (Fixed, Mobile), By Component (Hardware, Software), By Deployment (Cloud, On-premise), By Application (Healthcare, Retail), And Segment Forecasts, 2021 - 2028
Topics: Hardware, Customer Service, Technology, Mobile/Wireless, Cloud Computing, Equipment/Hardware, Technology, Mobile/Wireless Payments
| Social Media Analytics Transforming Global Customer Experience (CX) Services
Topics: Call Centers, Customer Service, Social Networking
Regions: Global
| State of the Asia-pacific Customer Contact Industry—The Covid-19 Pandemic has Accelerated CX Investments
Topics: Call Centers, Customer Service, COVID-19/Coronavirus
Regions: Asia, Oceania
| Global Customer Relationship Management Market By Component (Software and Services), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By Deployment Type (Cloud and On-premise), By Application (Customer Service, Customer Experience Ma
Topics: Marketing, Technology, CRM, Customer Service, Cloud Computing, CRM & Customer Service
Regions: Global
| Global Business Process Automation Market By Component (Platforms (Without Services) and Services), By Business Function (Sales & Marketing Automation, Supply Chain Automation, Human Resource Automation, Accounting & Finance Automation, Customer Service S
Topics: Accounting, Marketing, Customer Service, Cloud Computing
Regions: Global
| North America Business Process Automation Market By Component (Platforms (Without Services) and Services), By Business Function (Sales & Marketing Automation, Supply Chain Automation, Human Resource Automation, Accounting & Finance Automation, Customer Se
Topics: Accounting, Marketing, Customer Service, Cloud Computing
Regions: North America
| Europe Business Process Automation Market By Component (Platforms (Without Services) and Services), By Business Function (Sales & Marketing Automation, Supply Chain Automation, Human Resource Automation, Accounting & Finance Automation, Customer Service S
Topics: Accounting, Marketing, Customer Service, Cloud Computing
Regions: Europe
| How Apple Achieves Enhanced Levels of Customer Experience
Topics: General Computer Equipment, Customer Service, Laptop & Computer Retailing
| Asia/Pacific (Excluding Japan) Future of Customers and Consumers Technology Index: Building Resiliency into Customer Relationships
Topics: Customer Service
Regions: Asia, Oceania
| 2021 Global Forecast for System Of Insight Market (2022-2027 Outlook)-High Tech & Emerging Markets Report
Topics: Customer Service
Regions: Global
| Salesforce Hyperforce: Removing Barriers to Customer Adoption
Topics: Customer Service
| IDC PeerScape: Practices for Enabling the Future of Customer and Consumer in Contactless Retail
Topics: Customer Service, Internet of Things IoT, E-Commerce & Online Retailing, Technology
| IDC PlanScape: Customer Data Platform for Retail Customer Experience and Commerce
Topics: Customer Service, General Retailing, Technology, Big Data
| Driving Better Customer Service Outcomes with the Application of Technology in Logistics in Asia/Pacific
Topics: Customer Service, Supply Chain Management, Internet of Things IoT, IT Spending, Big Data
Regions: Asia
| 2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report
Topics: CRM, Customer Service
Regions: Global
| 2022 Global Forecast for Customer Experience Management (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: CRM, Customer Service
Regions: Global
| IFS Acquires Customerville: Customer Feedback and Sentiment Inform Innovation
Topics: Customer Service, General IT Services
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