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Recent Customer Service Research for November 2017


Customer Experience Management Market by Touch Point (Company Website, Branch/Store, Web, Call Center), Vertical (IT Communication Service Provider, BFSI, Healthcare, Manufacturing, Travel & Hospitality), and Region - Global Forecast to 2022
Topics: Smart Phone, Call Centers, Customer Service
Regions: Global
IDC FutureScape: Worldwide Customer Experience 2018 Predictions
Topics: Smart Phone, Virtual Reality, Customer Service
Regions: Global
Customer Journey Analytics Market by Application (Customer Segmentation and Targeting, Customer Behavioral Analysis, Campaign Management), Touchpoint, Component, Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2022
Topics: Call Centers, Customer Service, General E-Commerce, E-Commerce & Online Retailing, Consumer Loyalty
Regions: Global
Understanding Vulnerable, Stigmatized, and Marginalized Consumers in Service Settings
Topics: Customer Service
Bot Services Market by Service (Framework and Platform), Deployment Channel (Websites, Contact Center and Customer Service, and Social Media), Mode (Text and Rich Media, Audio, and Video), End-User Vertical, and Region - Global Forecast to 2022
Topics: Smart Phone, Call Centers, Customer Service, Audio, Video and Teleconferencing, Social Networking
Regions: Global
Worldwide Customer Service Applications Market Shares, 2016: Salesforce Leads the Market
Topics: Customer Service
Regions: Global
Worldwide Robotic Process Automation (RPA) Market [by Segments (RPA Tools, RPA Services); by Users (SMB, Enterprise); by Functions (Finance, Procurement, HR, Customer Service, Specific Processes); by Verticals; by Regions)]: Market Size and Forecasts (201
Topics: Small & Medium Business (SMB), Customer Service, General Human Resources, Robots
Regions: Global
Front Office BPO Services Market: North America to Remain Largest Market for Front Office BPO Services: Global Industry Analysis (2012 - 2016) & Opportunity Assessment (2017 - 2022)
Topics: Accounting, Business Outsourcing, Customer Service
Regions: North America, Global
Growth Opportunities in the European Customer Management BPO Market, Forecast to 2021
Topics: Call Centers, Customer Service, Web Hosting
Regions: Europe
Critical and Actionable Customer Experience (CX) Trends, 2017 Part 1
Topics: Customer Service, Internet of Things IoT
MetLife Reinvents Customer Engagement with conVRse, Its Virtual Reality Customer Service Platform
Robotic Process Automation Market Outlook for Customer Care, 2017
Topics: Customer Service, Robots, Big Data
Global Inbound Support Category - Procurement Market Intelligence Report
Topics: Customer Service
Regions: Global
The 2018-2023 World Outlook for Outsourced Customer Care Services
Topics: Customer Service, Outsourcing
Regions: Global
The 2018-2023 World Outlook for Service Quality Management (SQM)
Topics: Customer Service
Regions: Global
The 2018-2023 World Outlook for Customer Interaction Services
Topics: Customer Service
Regions: Global
Global Customer Self-Service (CSS) Software Market Research Report 2017
Topics: Customer Service
Regions: Global
Customer Care Centers - Industry Market Research Report
Topics: Customer Service
The 2018-2023 World Outlook for Telco Customer Experience Management (CEM)
Topics: Customer Service
Regions: Global
ServiceNow Turns the Spotlight on its Customers, Advocates of the 'Service Revolution'
Topics: Customer Service
Chatbots and Artificial Intelligence: Market Assessment, Application Analysis, and Forecasts 2017 - 2022
Topics: Call Centers, Customer Service, Internet of Things IoT, Social Networking
Customer Self-Service Software Market by Solution (Web Self-Service, Mobile Self-Service, Intelligent Virtual Assistants, and Social Media and Community Self-Service), Service, Deployment Type, Vertical, and Region - Global Forecast to 2021
Topics: Customer Service, Cloud Computing, Application Software
Regions: Global
The 2018-2023 World Outlook for Customer Experience Monitoring
Topics: Customer Service
Regions: Global
The 2018-2023 World Outlook for Customer Experience Management
Topics: Customer Service
Regions: Global
IDC PlanScape: Customer Needs Management
Topics: Customer Service
Preparing for the Next Stage of Customer Service and Support
Topics: Customer Service
Worldwide Customer Service Applications Market Shares, 2015: Transition to Cloud Continues
Topics: Customer Service, Cloud Computing
Regions: Global
IDC FutureScape: Worldwide Social and Customer Experience 2017 Predictions
Topics: Customer Service
Regions: Global
Ensuring Profitable Customer Web Experiences
Topics: Customer Service
Aligning Enterprise Collaboration with Customer Experience
Topics: Customer Service
Teleperformance - Customer Management Services
Topics: Customer Service
Customer Experience Management Study—Malaysia's Banking Sector 2015
Topics: Banking, Customer Service
Regions: Malaysia
A Customer Experience Management Market by Touch Points (Company Website, Ranch/Store, Web, and Call Center), by Regions (North America, Europe
Topics: Call Centers, Customer Service, Big Data, Social Networking
Regions: Asia, Europe, Middle East, North America, South America, Global
IDC's 2015 EXPERIENCES Survey: The Challenges and Key Factors in Achieving Superior Customer Experiences
Topics: Customer Service
Worldwide Social View Forecast, 2015–2019
Topics: Customer Service, Social Networking
Regions: Global
IDC MaturityScape Benchmark: Customer Experience in the United States
Topics: General Business Services & Administration, Customer Service
Regions: United States
WNS - Customer Management Services
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports
Sykes - Customer Management Services
Topics: Customer Service
Customer Experience Management Study—Malaysia’s Telecommunication Sector 2015
Topics: Smart Phone, Customer Service
Regions: Malaysia
Conversational A.I.: It’s A Bot Time for a New Conversation on Customer Engagement
Topics: Call Centers, Customer Service
Tech Mahindra - Customer Management Services
Topics: Customer Service
The Customer Experience OS: The Central Nervous System of the Customer-Centric Enterprise
Topics: Customer Service
Intelligent Virtual Assistant (IVA) Market Analysis By Type (Speech Recognition, Text-to-Speech Recognition), By Service (Customer Service, Market Assistant), By Application (BFSI, Automotive, IT & Telecom, Retail, Healthcare, Education), By End-Use (SMEs
Topics: Smart Phone, Customer Service, Programming & Languages, Application Software, Interactive Voice Response (IVR)
Customer Experience Management Study—Australia’s Telecommunications Sector 2015
Topics: Customer Service, Telecom Networks
Regions: Australia
BT Moves to Address Poor Customer Service Performance
Topics: Customer Service, Telecommunications Company Reports
The Analytics in customer care: application areas that enable CSPs to deliver personalised interaction
Topics: Customer Service, Telecom Networks
Customer Experience Management Report—Malaysia Telecommunications 2014
Topics: Customer Service, Telecom Networks
Regions: Malaysia
IDC MaturityScape: Customer Experience
Topics: CRM, Customer Service
Worldwide and U.S. Outsourced Customer Care Services 2015–2019 Forecast: Using the Four Pillars to Drive Customer Experience
Topics: Customer Service, Outsourcing
Regions: United States, Global
2015 North America BPO Mergers & Acquisitions Update
Topics: Business Outsourcing, Customer Service, Outsourcing
Regions: North America


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