Recent Customer Service Research for December 2023
2023 Global Forecast for Customer Experience Management Market (2024-2029 Outlook)-High Tech & Emerging Markets Report
Topics: CRM, Customer Service
Regions: Global
| Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers?
Topics: Customer Service, Internet of Things IoT, IT Spending
| Customer Communication Management (CCM)
Topics: CRM, Customer Service
| Customer Information System
Topics: Customer Service
| Customer Success Platforms
Topics: Marketing, Customer Service, Cloud Computing
Regions: Global
| Global Customer Service Email Management Software Supply, Demand and Key Producers, 2023-2029
Topics: Customer Service, E-Mail
Regions: Global
| Customer Experience Monitoring
Topics: Customer Service
Regions: Global
| Driving Better Customer Service Outcomes with the Application of Technology in Logistics in Asia/Pacific
Topics: Customer Service, Supply Chain Management, Internet of Things IoT, IT Spending, Big Data
Regions: Asia
| Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By T
Topics: Wealth Management, Call Centers, CRM, Customer Service, COVID-19/Coronavirus, Online Security, Online Insurance, Technology, Internet of Things IoT, Network Security, Security, CRM & Customer Service, Big Data, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Customer Experience Management
Topics: Customer Service, COVID-19/Coronavirus, Cloud Computing
Regions: Global
| Global Customer Service Email Management Software Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Customer Service, E-Mail
Regions: Global
| Intelligent Virtual Assistant Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
Topics: Smart Phone, Personal Computers, Customer Service
Regions: Global
| The Future of Customers in Latin America
Topics: Customer Service
Regions: South America
| Worldwide Customer Service Applications Software Market Shares, 2020: Resiliency in Customer Care
Topics: CRM, Customer Service, CRM & Customer Service
Regions: Global
| Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate
Topics: Customer Service, CRM & Customer Service, Application Software
Regions: Global
| 2022 Global: Customer Success Platforms - Innovative Markets Forecast (2028) report
Topics: Customer Service, Cloud Computing
Regions: Global
| Conversational Platforms in Banking - Thematic Research
Topics: Banking, Call Centers, Customer Service, Internet of Things IoT, Interactive Voice Response (IVR)
| Growth Opportunities from Benchmarking Global Passenger Vehicle OEMs’ Customer Service Channels
Topics: Dealers, Automotive Manufacturing, Customer Service
Regions: Global
| Customer Experience Growth Opportunities for 2022
Topics: Call Centers, Customer Service, Cloud Computing, Internet of Things IoT
| Chatbot Market, By Type (Rule-Based, AI-Based), By Chanel Integration (Websites, Contact Centers, Social Media, Mobile Applications), By Organization Size (Large Enterprises, Small And Medium-Sized Enterprises), By Application (Customer Service, Personal
Topics: Small & Medium Business (SMB), Call Centers, Customer Service, Internet of Things IoT, Interactive Voice Response (IVR), Wireless Messaging
Regions: Asia, Europe, North America
| Impact of 5G in Customer Experience
Topics: Customer Service, 5G & 6G
| 2022 Global Forecast for Customer Experience Management (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: CRM, Customer Service
Regions: Global
| Dixa: Combining Contextual Knowledge Platform and Conversational AI to Empower Customer Service Agents
Topics: Customer Service, Content Management, Internet of Things IoT, CRM & Customer Service
| 2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report
Topics: CRM, Customer Service
Regions: Global
| Edge: Empowering Customer Experience
Topics: Servers & Mainframes, Customer Service
| Worldwide Customer Service Applications Software Forecast, 2022-2026
Topics: CRM, Customer Service
Regions: Global
| Setting Business Priorities: Goals, Wins, and Work Left to Do
Topics: CRM, Customer Service
| Global Machine Learning in Banking Market Size study, By Component (Solution, Service), by Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises (SMEs)), by Application (Credit Scoring, Risk Management Compliance and Security, Payments an
Topics: Customer Service, Cloud Computing, Internet of Things IoT, Network Security, Security
Regions: Global
| Automotive Dealer Management System Market Segmentation by Deployment (On-Premise, and Cloud); by Function (Customer Service, Data Reports, and Inventory Management); and by Application (Customer Relationship Management, Dealer Tracking, Finance, Inventor
Topics: Dealers, Parts & Suppliers, CRM, Customer Service, Cloud Computing
Regions: Global
| Customer Journey Mapping Software Market
Topics: CRM, Customer Service, Cloud Computing
| Global Business Process Management Services Growth Opportunities
Topics: CRM, Customer Service
Regions: Global
| Business Process-as-a-Service (BPaaS) Market By Application (Finance and Accounting Service, HR Services, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, Others), By Deployment Mode (Public Cloud, Private Cloud
Topics: Accounting, Marketing, Small & Medium Business (SMB), Customer Service, General Human Resources, Cloud Computing, CRM & Customer Service
Regions: Global
| Customer Experience Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Customer Service, COVID-19/Coronavirus, Carbon Capture, E-Mail
| Digital Small and Medium-Sized Business Case Studies in Asia/Pacific — Overcoming the COVID-19 Pandemic through Digitalization
Topics: Small & Medium Business (SMB), Customer Service, COVID-19/Coronavirus, Cloud Computing, IT Spending
Regions: Asia, Oceania
| IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Transportation and Logistics
Topics: Customer Service, Market Research, General Transportation & Shipping
Regions: Global
| Worldwide Customer Data Platform Market Shares, 2020: The Flight to First-Party Data Is On, and CDPs Win Big
Topics: Marketing, Customer Service
Regions: Global
| The Future of Customers and Consumers: A Framework to Design and Deliver Customer Sentiment Measurement
Topics: Customer Service, Cloud Computing
| Webhelp Continues to Strengthen Its Americas Footprint and Best-Shoring Capabilities with Acquisition of OneLink
Topics: Customer Service
| EXL Transforms British Gas' Front Office and Boosts Customer Experience with AI-Infused Solutions
Topics: Customer Service, Internet of Things IoT
| Dynamic and Adaptable Customer Journeys Enable and Deliver Frictionless Customer Engagement
Topics: CRM, Customer Service
| IDC MaturityScape: Future of Customers and Consumers 1.0
Topics: Customer Service
| The Monetization Ecosystem — 2021 Edition
Topics: Customer Service, General E-Commerce, E-Commerce & Online Retailing
| Worldwide Digital Commerce Applications Market Shares, 2020: Three Years of Commerce Transformation in Nine Months
Topics: Customer Service, E-Commerce & Online Retailing
Regions: Global
| Global Customer Care BPO Market Databank
Topics: Business Outsourcing, Customer Service
Regions: Global
| Customer Experience Management Market with COVID-19 Impact, by Component (Solutions, Services), Touchpoint, Deployment Type, Organization Size, Vertical (Travel and Hospitality, BFSI, Retail, Healthcare, IT and Telecom), and Region - Global Forecast to 20
Topics: Customer Service, COVID-19/Coronavirus, Cloud Computing, Hotels & Lodging
Regions: Global
| Customer Experience Management Market Size, Share & Trends Analysis Report By End-use (BFSI, Retail), By Analytical Tools (Speech, Text Analytics), By Deployment (Cloud, On-premise), By Touch Point Type, And Segment Forecasts, 2021 - 2028
Topics: Marketing, Customer Service, Cloud Computing
| Global Customer Success Platforms Market By Component (Platforms (Without Services) and Services), By Application (Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboarding, a
Topics: Marketing, Small & Medium Business (SMB), Customer Service, Cloud Computing
Regions: Global
| North America Customer Success Platforms Market By Component (Platforms (Without Services) and Services), By Application (Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboar
Topics: Marketing, Customer Service, Cloud Computing
Regions: North America
| Digital Customer Journey Analytics Provide a Hyper Personalized Customer Experience
Topics: CRM, Customer Service, Social Networking
| Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020
Topics: Business Outsourcing, Call Centers, Customer Service, Outsourcing
Regions: South America
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