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Recent Customer Service Research for September 2017


Bot Services Market by Service (Framework and Platform), Deployment Channel (Websites, Contact Center and Customer Service, and Social Media), Mode (Text and Rich Media, Audio, and Video), End-User Vertical, and Region - Global Forecast to 2022
Topics: Smart Phone, Call Centers, Customer Service, Audio, Video and Teleconferencing, Social Networking
Regions: Global
Critical and Actionable Customer Experience (CX) Trends, 2017 Part 1
Topics: Customer Service, Internet of Things IoT
Robotic Process Automation Market Outlook for Customer Care, 2017
Topics: Customer Service, Robots, Big Data
MetLife Reinvents Customer Engagement with conVRse, Its Virtual Reality Customer Service Platform
IDC PlanScape: Customer Needs Management
Topics: Customer Service
Customer Experience Management Market by Touch Point (Company Website, Branch/Store, Web, Call Center), Vertical (IT Communication Service Provider, BFSI, Healthcare, Manufacturing, Travel & hospitality), and Region - Global Forecast to 2021
Topics: Smart Phone, Call Centers, Customer Service
Regions: Global
The 2018-2023 World Outlook for Outsourced Customer Care Services
Topics: Customer Service, Outsourcing
Regions: Global
The 2018-2023 World Outlook for Service Quality Management (SQM)
Topics: Customer Service
Regions: Global
The 2018-2023 World Outlook for Customer Interaction Services
Topics: Customer Service
Regions: Global
Global Customer Self-Service (CSS) Software Market Research Report 2017
Topics: Customer Service
Regions: Global
Customer Care Centers - Industry Market Research Report
Topics: Customer Service
The 2018-2023 World Outlook for Telco Customer Experience Management (CEM)
Topics: Customer Service
Regions: Global
ServiceNow Turns the Spotlight on its Customers, Advocates of the 'Service Revolution'
Topics: Customer Service
IDC FutureScape: Worldwide Social and Customer Experience 2017 Predictions
Topics: Customer Service
Regions: Global
Chatbots and Artificial Intelligence: Market Assessment, Application Analysis, and Forecasts 2017 - 2022
Topics: Call Centers, Customer Service, Internet of Things IoT, Social Networking
Customer Self-Service Software Market by Solution (Web Self-Service, Mobile Self-Service, Intelligent Virtual Assistants, and Social Media and Community Self-Service), Service, Deployment Type, Vertical, and Region - Global Forecast to 2021
Topics: Customer Service, Cloud Computing, Application Software
Regions: Global
The 2018-2023 World Outlook for Customer Experience Monitoring
Topics: Customer Service
Regions: Global
The 2018-2023 World Outlook for Customer Experience Management
Topics: Customer Service
Regions: Global
Preparing for the Next Stage of Customer Service and Support
Topics: Customer Service
Worldwide Customer Service Applications Market Shares, 2015: Transition to Cloud Continues
Topics: Customer Service, Cloud Computing
Regions: Global
Ensuring Profitable Customer Web Experiences
Topics: Customer Service
Aligning Enterprise Collaboration with Customer Experience
Topics: Customer Service
Teleperformance - Customer Management Services
Topics: Customer Service
Customer Experience Management Study—Malaysia's Banking Sector 2015
Topics: Banking, Customer Service
Regions: Malaysia
The Customer care systems: worldwide forecast 2015–2019
Topics: Customer Service
Regions: Global
A Customer Experience Management Market by Touch Points (Company Website, Ranch/Store, Web, and Call Center), by Regions (North America, Europe
Topics: Call Centers, Customer Service, Big Data, Social Networking
Regions: Asia, Europe, Middle East, North America, South America, Global
IDC's 2015 EXPERIENCES Survey: The Challenges and Key Factors in Achieving Superior Customer Experiences
Topics: Customer Service
Worldwide Social View Forecast, 2015–2019
Topics: Customer Service, Social Networking
Regions: Global
IDC MaturityScape Benchmark: Customer Experience in the United States
Topics: General Business Services & Administration, Customer Service
Regions: United States
WNS - Customer Management Services
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports
Sykes - Customer Management Services
Topics: Customer Service
Customer Experience Management Study—Malaysia’s Telecommunication Sector 2015
Topics: Smart Phone, Customer Service
Regions: Malaysia
Customer Intelligence Market
Topics: Customer Service, Cloud Computing, Social Networking
Conversational A.I.: It’s A Bot Time for a New Conversation on Customer Engagement
Topics: Call Centers, Customer Service
Tech Mahindra - Customer Management Services
Topics: Customer Service
The Customer Experience OS: The Central Nervous System of the Customer-Centric Enterprise
Topics: Customer Service
Intelligent Virtual Assistant (IVA) Market Analysis By Type (Speech Recognition, Text-to-Speech Recognition), By Service (Customer Service, Market Assistant), By Application (BFSI, Automotive, IT & Telecom, Retail, Healthcare, Education), By End-Use (SMEs
Topics: Smart Phone, Customer Service, Programming & Languages, Application Software, Interactive Voice Response (IVR)
Customer Experience Management Study—Australia’s Telecommunications Sector 2015
Topics: Customer Service, Telecom Networks
Regions: Australia
BT Moves to Address Poor Customer Service Performance
Topics: Customer Service, Telecommunications Company Reports
The Analytics in customer care: application areas that enable CSPs to deliver personalised interaction
Topics: Customer Service, Telecom Networks
Customer Experience Management Report—Malaysia Telecommunications 2014
Topics: Customer Service, Telecom Networks
Regions: Malaysia
IDC MaturityScape: Customer Experience
Topics: CRM, Customer Service
Worldwide and U.S. Outsourced Customer Care Services 2015–2019 Forecast: Using the Four Pillars to Drive Customer Experience
Topics: Customer Service, Outsourcing
Regions: United States, Global
2015 North America BPO Mergers & Acquisitions Update
Topics: Business Outsourcing, Customer Service, Outsourcing
Regions: North America
Growth Verticals: Customer Care Outsourcing North America
Topics: Customer Service, Outsourcing
Regions: North America
The Social media platforms in customer care: integrating tools from multiple vendors
Topics: Customer Service, Telecom Networks, Social Networking
Marketing Effectiveness Improvements in the Spotlight for Energy Suppliers
Topics: Marketing, Customer Service, Electricity
Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential
Topics: Customer Service
WebRTC in Customer Service: Opportunities and Challenges
Topics: Customer Service
The Changing Landscape for Customer Support and CRM
Topics: CRM, Customer Service


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