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Recent Customer Service Research for October 2019


Sutherland - CX Services in Retail and CPG
Topics: General Company Reports, Customer Service, General Retailing
Regions: Global
VXI - CX Services in Retail and CPG
Topics: General Company Reports, Customer Service, General Retailing
Regions: Global
Europe Customer Care BPO Market to 2027 - Regional Analysis and Forecasts By Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing); End-User (BFSI, IT & Telecommunication, Manufacturing, Retail & E-Commerce, Healthcare & Pharmace
Topics: Business Outsourcing, Customer Service
Regions: Europe
CX Services in Retail and CPG
Topics: Customer Service, General Retailing
Regions: Global
HGS - CX Services in Retail and CPG
Topics: General Company Reports, Customer Service, General Retailing
Regions: Global
Webhelp - CX Services in Retail and CPG
Topics: General Company Reports, Customer Service, General Retailing
Regions: Global
Wipro- CX Services in Retail and CPG
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports, General Retailing
Regions: Global
North America Customer Care BPO Market to 2027 - Regional Analysis and Forecasts By Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing); End-User (BFSI, IT & Telecommunication, Manufacturing, Retail & E-Commerce, Healthcare & P
Topics: Business Outsourcing, Customer Service
Regions: North America
Asia Pacific Customer Care BPO Market to 2027 - Regional Analysis and Forecasts By Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing); End-User (BFSI, IT & Telecommunication, Manufacturing, Retail & E-Commerce, Healthcare & Ph
Topics: Business Outsourcing, Customer Service
Regions: Asia, Oceania
Customer Care BPO Market to 2027 - Global Analysis and Forecasts by Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing); End-User (BFSI, IT & Telecommunication, Manufacturing, Retail & E-Commerce, Healthcare & Pharmaceutical, T
Topics: Business Outsourcing, Customer Service
Regions: Global
Customer Experience Management Market by Component (Solutions, Services) Touchpoint, Deployment Type, Vertical (IT & Telecom, BFSI, Retail, Healthcare, Media & Entertainment, Automotive, Travel & Hospitality), and Region - Global Forecast to 2024
Topics: Customer Service
Regions: Global
Intelligent Virtual Assistant Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2019-2024
Topics: Smart Phone, Personal Computers, Customer Service
Regions: Global
Redefining Support Services: How Infrastructure Vendors Are Changing the Game by Focusing on Customer Experience
Topics: Servers & Mainframes, Customer Service
Regions: Global
IDC's Worldwide Semiannual Customer Experience Spending Guide Taxonomy, 2019
Topics: Customer Service
Regions: Global
Worldwide Customer Experience Management Software Forecast, 2019–2023
Topics: Customer Service
Regions: Global
Customer Care Centers in the US - Industry Market Research Report
Topics: Customer Service
Regions: United States
Customer Service Functional Digital Transformation: North America
Topics: Customer Service, CRM & Customer Service
Regions: North America
TIBCO Acquired Master Data Management Solution for Enabling "Compelling" Financial Services Customer Experience
Topics: General Company Reports, Customer Service, Financial Services
Regions: Global
Alorica- CX Services in Retail and CPG
Topics: General Company Reports, Customer Service, General Retailing
Regions: Global
Capita - CX Services in Retail and CPG
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports, General Retailing
Regions: Global
Comdata - CX Servvices in Retail and CPG
Topics: General Company Reports, Customer Service, General Retailing
Regions: Global
SYKES - CX Services in Retial and CPG
Topics: General Company Reports, Customer Service, General Retailing
Regions: Global
Teech Mahindra- CX Services in Retail and CPG
Topics: General Company Reports, Customer Service, General Retailing
Regions: Global
Call Tracking Software in the US - Procurement Research Report
Topics: Call Centers, Customer Service, eCRM
Regions: United States
Global Inbound Support Category - Procurement Market Intelligence Report
Topics: Customer Service
Regions: Global
Digital CX Services
Topics: Consumer Loyalty, Customer Service
Regions: Global
Salesforce Services
Topics: Customer Service
Regions: Global
Alorica- CX Services in Energy and Utility
Topics: General Company Reports, Customer Service
Regions: Global
WNS- CX Services in Energy and Utility
Topics: General Company Reports, Customer Service
Regions: Global
Worldwide Customer Service Applications Software Forecast, 2018–2022: Market Will Near 80% Cloud by 2022
Topics: Customer Service, Cloud Computing, Application Software
Regions: Global
Reimaging CX Opportunities for Network Life-Cycle Services Firms: A New Paradigm to Grow Sales, Services, and Customer Relationships
Topics: Customer Service
Regions: Global
IDC PeerScape: Peer Insights for Successful KYC System Implementations and Remediations
Topics: Customer Service
Regions: Global
United States CX Analytics Market By Touchpoint (Call Center, Branch, Web and Mobile Website, Email & Others), By Vertical (BFSI, IT & Telecom, Retail, Healthcare & Others), Competition, Forecast and Opportunities, 2013 - 2023
Topics: Customer Service
Regions: United States
IDC's Worldwide Digital Transformation Use Case Taxonomy, 2019: Customer Experience
Topics: Customer Service
Regions: Global
The 2020-2025 World Outlook for Outsourced Customer Care Services
Topics: Business Outsourcing, Customer Service
Regions: Global
Logistics Customer Service Revisited
Topics: Customer Service, CRM & Customer Service
The Growing Intelligence Component of Customer Experience Management
Topics: Customer Service
Regions: Global
Customer Experience Platforms Market: Global Industry Analysis 2013-2017 and Opportunity Assessment 2018-2028
Topics: Customer Service
Regions: Global
Wipro - CX Services in Energy and Utility
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports
Regions: Global
CX Services in Energy & Utility
Topics: Customer Service
Regions: Global
Avencia- Next Generation MSP
Topics: General Company Reports, Customer Service
Regions: Global
talentCRU- Next Generation MSP
Topics: General Company Reports, Customer Service
Regions: Global
End User Experience Monitoring Market by Component (Products and Services), Access Type (Web and Mobile), Deployment Type, Organization Size, Vertical (BFSI, IT and Telecommunications, and Government and Public Sector), and Region - Global Forecast to 202
Topics: Customer Service
Regions: Global
The Role of Executive Briefing Centers in Customer Experience: Peer Insights
Topics: Marketing, Customer Service
Regions: Global
IDC PeerScape: Practices for Delivering the Best Guest Experiences in Hospitality
Topics: Customer Service, General Food Service & Hospitality
Regions: Global
The 2020-2025 World Outlook for Service Quality Management (SQM)
Topics: CRM, Customer Service
Regions: Global
The 2020-2025 World Outlook for Telco Customer Experience Management (CEM)
Topics: Customer Service, General Telecommunications
Regions: Global
The 2020-2025 World Outlook for Customer Experience Management
Topics: Consumer Loyalty, Customer Service
Regions: Global
Worldwide Customer Service Applications Market Shares, 2017: $2 Billion in Revenue Separates the Leaders
Topics: Customer Service, CRM & Customer Service
Regions: Global
IDC FutureScape: Worldwide Customer Experience 2019 Predictions
Topics: Smart Phone, Virtual Reality, Customer Service
Regions: Global


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