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Recent CRM & Customer Service Research for December 2018


2016 North America Cloud Contact Center Buyers Guide
Topics: Call Centers, Cloud Computing
Regions: North America
Retail Banking: Trends in contact center automation; Vertical and technology trends
Topics: Retail Banking, Call Centers
Insurance: Trends in sales force enablement; Vertical and technology trends
Topics: CRM, General Insurance, Technology
The Etiya: customer care systems
Topics: CRM, Software & Services Company Reports, Big Data
Cloud-Based Contact Center Market by Solution (Dialers, Reporting, and analytics), Service (Professional and Managed), Application, Deployment Model, Organization size, Industry vertical, and Region - Global Forecast to 2021
Topics: Call Centers, Cloud Computing
Regions: Global
Publishers Need to Bring a Data-Driven Approach to Video to Grow Ad Revenue
Topics: CRM, General E-Commerce, Books, General Publishing
A2P SMS Market, Services (Transactional [CRM, Interactive], Promotional [Marketing, Inquiry, Pushed content]), Verticals (BFSI, Retail, Telecom, Transport, Entertainment, Utilities), Regions - Global Market Drivers, Opportunities, Trends, and Forecasts, 2
Topics: CRM, Messaging
Enterprise Chat Applications: Disruption and Innovation for Collaboration and Communications
Topics: Call Centers, Social Networking
Contact Center Solutions on Skype for Business
Topics: Call Centers
The Contact Center is Rich with Data—Why Add More?
Topics: Call Centers, Data
Business-to-business Marketing 2016-2017
Topics: Direct Marketing, Marketing, Internet Advertising, Email Marketing, CRM, B2B, Social Networking
Telephone Call Centers - 2016 Insights & Benchmarking Report (Covers 2007-2020)
Topics: Call Centers
Global and Chinese Customer Relationship Management (CRM) Sales Automation Software Industry, 2016 Market Research Report
Topics: CRM
Regions: China, Global
CRM on Steroids: Data-Driven Marketing to Enhance the Customer Experience
Topics: Marketing, CRM
Global and Chinese Outbound Dialing Industry, 2016 Market Research Report
Topics: Call Centers
Regions: China, Global
Japan CRM Application Market Forecast, 2016-2020
Topics: CRM
Regions: Japan
Worldwide CRM Applications Market Shares, 2015: Salesforce.com Nears Unprecedented $5 Billion in CRM Applications Revenue
Topics: CRM
Regions: Global
Tech Mahindra - Customer Management Services
Topics: Customer Service
Worldwide CRM Applications Software Forecast, 2016–2020: Cloud-Based Applications Increase in Penetration Mix
Topics: Cloud Computing, CRM & Customer Service
Regions: Global
The Customer Experience OS: The Central Nervous System of the Customer-Centric Enterprise
Topics: Customer Service
2016 Global Contact Center Systems Buyers Guide
Topics: Call Centers
Regions: Global
Premium A2P and P2A Messaging Market by Application (Inquiry and Search Related Services, CRM Services, Authentication, and Interactive Messages), Traffic (National and Multi-Country), Messaging Platform, Industry, and Region - Global Forecast to 2021
Topics: CRM, Messaging, Messaging
Regions: Global
Western Europe CRM Applications Market Shares, 2015
Topics: CRM
Regions: Europe
Mobilized Sales Force Automation Solutions Promise Competitive Advantage in Still-Challenging Economy
Topics: Marketing, CRM
2016 Global and Chinese Data Import Industry Market Research Report
Topics: CRM
Regions: China, Global
Japan Unified Communications and Collaborative Application System Vendor Analysis 2015
Topics: Call Centers, Telephony, General Telecommunications, Audio, Video and Teleconferencing
Regions: Japan
Highlights of the Hosted Cloud Contact Center Buyer Survey: Customer Experience Driving Hosted and Cloud Contact Center Services
Topics: Call Centers, Cloud Computing, Web Hosting
China Customer Care BPO Services 2015-2019 Forecast and Analysis
Topics: Business Outsourcing, Customer Service, Outsourcing
Regions: China
2015 Europe Contact Center Outsourcing Buyer’s Guide
Topics: Call Centers, Outsourcing
Regions: Europe
Application Virtualization Market by Types (ERP, CRM, Hypervisor Security), Platform (OS and Software Development Virtualization), Technology, Service (Integration, Professional Services), End User, Vertical & Regions - Global Forecast to 2020
Topics: CRM, Technology, Security, Application Software
Regions: Global
Global Contact Center and Office Headset Market
Topics: Call Centers
Regions: Global
Customer Experience: IT's Role in Customer-Facing Digital Transformation
Topics: Customer Service, Application Software
Focus on CRM-Oriented Mobile Applications: Customer Experience Improvement a By-Product of Employee Productivity?
Topics: CRM
IDC's 2015 EXPERIENCES Survey: Customer Experience Professionals Are Strategic, Not Just a Buzzword
Topics: CRM, Customer Service
Enhancing the Customer Experience Using Mobile Technologies
Topics: Customer Service
Evolution of the Virtual Sales Rep: Taking Buyer Experience to the Next Level
Topics: Customer Service, B2B
IDC FutureScape: Worldwide Customer Experience and Digital Commerce 2016 Predictions
Topics: CRM
Regions: Global
Strategic Focus Report – Business Process Outsourcing : Technology and market trends
Topics: CRM, Outsourcing
Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization), by Vertical, by Region - Global Forecast to 2020
Topics: Call Centers, Cloud Computing
Regions: Global
Salesforce Analyst Event 2016: Trust, Technology, and Vision
Topics: CRM, Cloud Computing, Software & Services Company Reports
CRM Market in China 2015-2019
Topics: CRM
Regions: China
Global Social Customer Relationship Management (CRM) Software Market 2015-2019
Topics: CRM, Social Networking
Regions: Global
The Contact Centre Goes Social
Topics: Call Centers, LANs/WANs, Social Networking
Asian Healthcare Workflow Systems Market by Type (Fraud Detection, Pharmacy Audit & Analysis, Claim Management System, Customer Relationship Management), by End-User - Forecast to 2019
Topics: CRM, Hospitals & Clinics, Services, Cloud Computing, Pharmacy & Distribution, Security
Regions: Japan
Cloud Contact Center Services Profile: LiveOps
Topics: Call Centers, Cloud Computing
Western European Organizations Will Upgrade Their IT Solutions to Improve Competitiveness and Fully Exploit IoT Opportunities
Topics: CRM, General IT Services
Regions: Europe
The 2016-2021 World Outlook for Call Center Services
Topics: Call Centers
Regions: Global
The 2016-2021 World Outlook for Contact Centres
Topics: Call Centers
Regions: Global
The 2016-2021 World Outlook for Customer Relationship Management (CRM) Software
Topics: CRM, CRM & Customer Service
Regions: Global
The 2016-2021 World Outlook for Customer Relationship Management (CRM) Support and Services
Topics: CRM, CRM & Customer Service
Regions: Global


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