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Recent CRM & Customer Service Research for December 2018


Global CRM Outsourcing Market 2015-2019
Topics: CRM
Regions: Global
The 2016 Report on Call Center Services: World Market Segmentation by City
Topics: Call Centers
Regions: Global
Customer Relationship Management (CRM) Software (On-Premise, SaaS, Sales Force Automation, etc.)
Topics: CRM
Regions: Global
The 2016 Report on Contact Centres: World Market Segmentation by City
Topics: Call Centers
Regions: Global
Contact Center Applications Market in India CY 2014
Topics: Call Centers
Regions: India
The 2016 Report on Customer Relationship Management (CRM) Support and Services: World Market Segmentation by City
Topics: CRM, CRM & Customer Service
Regions: Global
The 2016 Report on Telecom CRM, E-Commerce, and Analytics: World Market Segmentation by City
Topics: CRM, General E-Commerce, General Telecommunications
Regions: Global
The 2016 Report on Telemarketing: World Market Segmentation by City
Topics: Marketing, Call Centers
Regions: Global
IDC MaturityScape Benchmark: Customer Experience in the United States
Topics: General Business Services & Administration, Customer Service
Regions: United States
North America Mobile Business Process Management Market (2016 - 2022)
Topics: CRM, General Human Resources, Cloud Computing
Regions: North America
2017 U.S. Telemarketing Services Industry-Industry & Market Report
Topics: Marketing, Call Centers
Regions: United States
WNS - Customer Management Services
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports
Sykes - Customer Management Services
Topics: Customer Service
Japan Unified Communications and Collaboration Market Shares, 2015: IP Telephony, Collaboration, Conferencing System, and Contact Center System
Topics: Call Centers, Telephony, Audio, Video and Teleconferencing
Regions: Japan
Customer Experience Management Study—Malaysia’s Telecommunication Sector 2015
Topics: Smart Phone, Customer Service
Regions: Malaysia
The Social media is entering the mainstream of CSP customer care operations
Topics: Customer Service, Mobile OS, Social Networking
Contact Center Outsourcing Market in the APAC Region 2015-2019
Topics: Call Centers, Outsourcing
Freight Transportation Management Market by Solutions (Cost and Warehouse management system, Security & Monitoring system, Mobility solutions, Freight management solutions, Freight information management and 3PL solutions) - Global Forecast to 2019
Topics: CRM, Cloud Computing, General Logistics & Shipping, Warehouse & Storage, Technology, Trucking, Security, Security, Surveillance
Regions: Global
Digital Marketing Software Market by Software (CRM, E-mail, Ecommerce, Marketing Automation, Web Analytics, Web Content Management & Social CRM), by Deployment (On-Premise, Cloud), by Verticals (BFSI, Retail, Manufacturing, & others) - Global Forecast to
Topics: Marketing, Internet Advertising, CRM, E-Mail, Content Management, Cloud Computing
Regions: Global
Machine Learning Meets Marketing
Topics: Marketing, CRM
Master Data Management Market by Application (Customer Data, Product Data, Supplier Data, Site, Others), by Service Type (Consulting, Implementation, Training & Support), by Deployment, by User Type, by Industry, by Region - Global Forecast to 2020
Topics: CRM, Application Software, Big Data
Regions: Global
Telephone Call Centers - The 2015 U.S. Market Research Report
Topics: Call Centers
Regions: United States
Co-creating service experience
Topics: Customer Service
Customer Intelligence Market
Topics: Customer Service, Cloud Computing, Social Networking
The Role of Digital Transformation in European Organizations
Topics: CRM, General IT Services, Equipment/Hardware
Regions: Europe
Analysis of the South African Contact Centre Market
Topics: Call Centers
Regions: South Africa
Global CRM Software Market with Focus on Cloud Applications (2016-2020)
Topics: CRM, Cloud Computing
Regions: Global
APEJ CRM Market Shares, 2014: Pivotal Role in CX Strategy Drives Growth
Topics: CRM
Conversational A.I.: It’s A Bot Time for a New Conversation on Customer Engagement
Topics: Call Centers, Customer Service
Telecom IT Services - Global Market Outlook (2015-2022)
Topics: CRM, Telecommunications Equipment, Telecom Networks
Regions: Global
Japan Enterprise Social Business System 2015-2019 Forecast and 2014 Review
Topics: CRM, Social Networking
Regions: Japan
Worldwide CRM Applications Market Shares, 2014: Year of Cloud-Based Providers
Topics: CRM
Regions: Global
2016 U.S. Telephone answering and messaging services sold through Telemarketing services-Product & Services Report
Topics: Marketing, Call Centers, Messaging
Regions: United States
2015 Worldwide Telemarketing Services Industry-Industry & Market Report
Topics: Call Centers
Regions: Global
Software as a Service (SaaS) Market to 2025 - Global Analysis and Forecasts by Cloud Deployment Model, Applications and End-user
Topics: CRM, Cloud Computing, Application Software
Regions: Global
Call Centres in the UK - Industry Market Research Report
Topics: Call Centers
Regions: United Kingdom
Intelligent Virtual Assistant (IVA) Market Analysis By Type (Speech Recognition, Text-to-Speech Recognition), By Service (Customer Service, Market Assistant), By Application (BFSI, Automotive, IT & Telecom, Retail, Healthcare, Education), By End-Use (SMEs
Topics: Smart Phone, Customer Service, Programming & Languages, Application Software, Interactive Voice Response (IVR)
Healthcare CRM Market Analysis By Product, By End-Use, By Application (Community Outreach, Case Coordination & Management, Relationship Management), By Technology (Cloud Based, Predictive, Collaborative) And Segment Forecasts, 2014 - 2025
Topics: CRM, Cloud Computing, CRM & Customer Service
Global Outbound Telemarketing Category - Procurement Market Intelligence Report
Topics: Marketing, Call Centers
Regions: Global
CRM Market in India 2015
Topics: CRM
Regions: India
Customer Care Centers in the US - Industry Market Research Report
Topics: Customer Service
Regions: United States
Analysis of the Contact Center Outsourcing Services Market in Latin America
Topics: Call Centers, Outsourcing
Regions: South America
IT in Real Estate Market by Enterprise Application (CRM, ERP, ECM, BI, BPM), Security Solution (Access Control), Deployment Type, Service, Region (North America, Europe, Asia-Pacific, Latin America, Middle East & Africa) - Global Forecast to 2021
Topics: CRM, Sensors, Internet of Things IoT, General IT Services, Security, Commercial Real Estate
Regions: Africa, Asia, Europe, Middle East, North America, South America, Global
Mobile Enterprise Application Market by Software (Accounting & Finance, ERP, Communication & Collaboration, and CRM), Operating System (Android, iOS, and Windows), Type of App, Organization Size, Industry Vertical, and Region - Global Forecast to 2021
Topics: Accounting, Smart Phone, CRM, Application Software
Regions: Global
Global Contact Center Systems Market
Topics: Call Centers
Regions: Global
Smart Advisors Market by Type (Software, and Services), Usage (Websites, Contact Centers, Social Media, and Mobile Platform), Deployment Type (On-Premises, and On-Cloud), Industry Verticals (Healthcare, Retail, Education), End User - Global Forecast to 20
Topics: Call Centers, Cloud Computing, Social Networking
Regions: Global
Worldwide Experiences Forecast, 2016–2020
Topics: Call Centers
Regions: Global
Business Analytics And Enterprise Software Global Market Briefing 2017
Topics: CRM, Application Software
Regions: Global
Growth Opportunities in the Hosted/Cloud Contact Center Market
Topics: Call Centers, Cloud Computing
Chatbots and Artificial Intelligence: Market Assessment, Application Analysis, and Forecasts 2017 - 2022
Topics: Call Centers, Customer Service, Internet of Things IoT, Social Networking


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