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Recent CRM & Customer Service Research for December 2018


Global and Chinese Contact Centers Speech Applications Industry, 2016 Market Research Report
Topics: Call Centers
Regions: China, Global
Global and Chinese Customer Relationship Management (CRM) Software Industry, 2016 Market Research Report
Topics: CRM
Regions: China, Global
Europe Mobile Business Process Management Market (2016 - 2022)
Topics: CRM, General Human Resources, Cloud Computing
Regions: Europe
Global and Chinese Outbound Dialer Systems Industry, 2016 Market Research Report
Topics: Call Centers
Regions: China, Global
Aligning Enterprise Collaboration with Customer Experience
Topics: Customer Service
Global Field Force Automation Market 2016-2020
Topics: Smart Phone, Tablet PC, CRM
Regions: Global
Teleperformance - Customer Management Services
Topics: Customer Service
Japan CRM Application Market Shares, 2015: Marketing Application Continues to Grow
Topics: Marketing, CRM
Regions: Japan
Customer Experience Management Study—Malaysia's Banking Sector 2015
Topics: Banking, Customer Service
Regions: Malaysia
Customer Experience Management Report—Malaysia Telecommunications 2014
Topics: Customer Service, Telecom Networks
Regions: Malaysia
Enhancing Customer Relationship Management (CRM) for Small Midsized Businesses (SMB)
Topics: Small & Medium Business (SMB), CRM
IDC MaturityScape: Customer Experience
Topics: CRM, Customer Service
Vendor and Sourcing Management: Developing Key Performance Indicators for Contact Centers
Topics: Call Centers
Worldwide and U.S. Outsourced Customer Care Services 2015–2019 Forecast: Using the Four Pillars to Drive Customer Experience
Topics: Customer Service, Outsourcing
Regions: United States, Global
Analysis of the Asia-Pacific Contact Center Applications Market
Topics: Call Centers
Regions: Asia
2015 North America BPO Mergers & Acquisitions Update
Topics: Business Outsourcing, Customer Service, Outsourcing
Regions: North America
Healthcare IT Market by Product (EHR, RIS, PACS, VNA, CPOE, mHealth, Telehealth, Healthcare analytics, Supply Chain Management, Revenue Cycle Management, CRM, Claims Management, Fraud Management) by End User (Provider, Payer ) - Global Forecast to 2020
Topics: CRM, Telemedicine, EMR (Electronic Medical Record), PACS (Picture Archiving Computer Systems)
Regions: Global
Audio Communication Monitoring Market by Solution & Service (Reporting & Analytics, Call Recording Software & Quality Analysis, Audio Loudness, Metering & Monitoring Solution, Professional Service, Support & Maintenance) - Global Forecast to 2020
Topics: Radio & Audio, Call Centers, Telecommunications Equipment, Audio, Video and Teleconferencing
Regions: Global
The Customer care systems: worldwide forecast 2015–2019
Topics: Customer Service
Regions: Global
Worldwide Sales Automation Applications Market Shares, 2014: Dominance at the Top of the Market
Topics: CRM
Regions: Global
CRM Market in China 2016-2020
Topics: CRM
Regions: China
Worldwide Contact Center Applications Market Shares, 2014: Market in Transition
Topics: Call Centers
Regions: Global
A Customer Experience Management Market by Touch Points (Company Website, Ranch/Store, Web, and Call Center), by Regions (North America, Europe
Topics: Call Centers, Customer Service, Big Data, Social Networking
Regions: Asia, Europe, Middle East, North America, South America, Global
IDC's 2015 EXPERIENCES Survey: The Challenges and Key Factors in Achieving Superior Customer Experiences
Topics: Customer Service
Worldwide Social View Forecast, 2015–2019
Topics: Customer Service, Social Networking
Regions: Global
EMEA Enterprise Communications and Collaboration 2016 Top 10 Predictions: Connecting the Dots for Digital Transformation
Topics: Call Centers, Telephony, Audio, Video and Teleconferencing, VOIP
The New Role of CRM in a Social and Data-Driven World
Topics: CRM, Social Networking
Regions: Global
2015 U.S. Telemarketing Services Industry-Capital & Expenses Report
Topics: Marketing, Call Centers
Regions: United States
Growth Verticals: Customer Care Outsourcing North America
Topics: Customer Service, Outsourcing
Regions: North America
Cloud Applications Market by Type (Analytics, CRM, Finance and Accounting, Content management, Collaboration, eCommerce, HCM, ERP, PPM, Procurement and Distribution, Legal and Risk Management, Other Applications) – Global Forecast to 2019
Topics: Accounting, CRM, Content Management, Cloud Computing, Application Software
Regions: Global
Mobile Middleware Market by Enterprise Applications (ERP, CRM, Legacy applications), by Services (Messaging, Remote procedure call, Resource Discovery, Security Services, Storage Services, Data synchronization) - Global Forecast to 2019
Topics: Smart Phone, CRM, Security, Middleware, Messaging, Messaging
Regions: Global
The Social media platforms in customer care: integrating tools from multiple vendors
Topics: Customer Service, Telecom Networks, Social Networking
Marketing Effectiveness Improvements in the Spotlight for Energy Suppliers
Topics: Marketing, Customer Service, Electricity
Customers Want Fast Answers Online, Not Waiting on a Phone Line: Virtual Assistants are Essential
Topics: Customer Service
WebRTC in Customer Service: Opportunities and Challenges
Topics: Customer Service
CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) - Global Forecast to 2019
Topics: Call Centers, CRM
Regions: Global
Oil and Gas Cloud Applications Market by Type (Data Analytics, CRM, ECM, Collaboration, HCM, ERP, Project Management, SCM, GRC, Core Industry Applications) - Worldwide Forecast and Analysis (2014 - 2019)
Topics: CRM, Natural Gas, Petroleum, Cloud Computing, Application Software
Regions: Global
Hosted Contact Center Services Profile: West Corp.
Topics: Call Centers
The Changing Landscape for Customer Support and CRM
Topics: CRM, Customer Service
The Potential for Internet of Things (IoT) in Customer Service
Topics: Customer Service, Internet of Things IoT, Big Data, M2M
Incorporating Mobility into a Customer Experience Strategy
Topics: Customer Service, Mobile OS
Leveraging the Contact Center as the Touch Point for Customer Insights and Engagement
Topics: Call Centers
The Role of CRM Applications Within Canadian Organizations: An Analysis of Trends, Challenges, and Strategies
Topics: CRM
Regions: Canada
Saudi Arabia CRM Software Market Forecast and Opportunities, 2020
Topics: CRM
Regions: Saudi Arabia
Middle East Cloud Applications Market by Type (CRM, HCM, SCM, ERP, BI, Content Management and Collaboration, ecommerce), by Country (United Arab Emirates (UAE), Kingdom of Saudi Arabia (KSA), Qatar) - Forecast and Analysis to 2020
Topics: CRM, Content Management, Cloud Computing
Regions: Qatar, Saudi Arabia, United Arab Emirates
2015 EMEA Hosted/Cloud Contact Center Buyers Guide
Topics: Call Centers, Cloud Computing, Web Hosting
Digitized Retail 2020: Capturing Emerging Opportunities (Technical Insights)
Topics: Customer Service, E-Commerce & Online Retailing, Technology
Global Sales Acceleration Technology Market 2015-2019
Topics: Technology, CRM
Regions: Global
Pharmacy Customer Satisfaction
Topics: Customer Service, Pharmacy & Distribution, Drug Stores
Electronics Retail Customer Satisfaction
Topics: Customer Service, Major Appliances, Small Appliances, Technology


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