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Recent CRM & Customer Service Research for May 2018


Global Marketing Automation Software Market Forecast 2018-2026
Topics: Marketing, Email Marketing, Small & Medium Business (SMB), CRM, Cloud Computing
Regions: Global
Insurance Analytics Market by Component, Business Application (Claims Management, Risk Management, Customer Management and Personalization, Process Optimization), Deployment Model, Organization Size, End-User, and Region - Global Forecast to 2023
Topics: Small & Medium Business (SMB), CRM, General Insurance, Technology, Cloud Computing
Regions: Global
Telephone Call Centers - The 2018 U.S. Market Research Report (Covers 2009-2022)
Topics: Call Centers
Regions: United States
Global Cloud-based Contact Center Market - Segmented by Solutions (Automatic Call Distribution, Agent Performance Optimization, Dialers, Interactive Voice Response, Computer Telephony Integration, Analytics, Reporting), Services (Managed, Professional), E
Topics: Call Centers, Cloud Computing, Telephony, Interactive Voice Response (IVR)
Regions: Global
Telephone Call Centers
Topics: Call Centers
Regions: United States
Telemarketing Bureaus and Other Contact Centers - The 2018 U.S. Market Research Report (Covers 2009-2022)
Topics: Marketing, Call Centers
Regions: United States
Software And BPO Services Market Global Overview 2018 Including: Software Services, BPO Services, Applications Software, Computer Programing, Web Design Services, CRM BPO, Infrastructure SoftwareCovering: IBM, SAP, NTT Data, Oracle, TCS, CapGemini, CSC, H
Topics: CRM, Software & Services Company Reports, Web Design & Development
Regions: Global
Business Applications Markets in China
Topics: CRM, Application Software
Regions: China
Capitalizing on Opportunities in the Global Contact Center Outsourcing Market with Digital Transformation, 2018 to 2020
Topics: Call Centers
Regions: Global
Global Data Analytics Outsourcing Market - Segmented by Type (Business Analytics, CRM Analytics, Supply Chain Analytics, Risk Analytics, Location Analytics, Financial Analytics, Web Analytics), End-user Industry (Aviation, Agriculture, Automotive, Manufac
Topics: CRM, Supply Chain Management, Outsourcing, Location Based Services
Regions: Global
Global Voice Assistant Landscape Market - Segmented by Application (Messenger Bots, Websites, Contact Centre), End-user Industry (IT & Telecom, BFSI, Automotive, Healthcare, Education), and Region - Growth, Trends, and Forecast (2018 - 2023)
Topics: Call Centers, Interactive Voice Response (IVR)
Regions: Global
Future of Customer Engagement in Latin America, 2018
Topics: Smart Phone, Customer Service, Internet of Things IoT, Social Networking
Regions: South America
Asia/Pacific (Excluding Japan) Customer Relationship Management Forecast, 2017–2021
Topics: CRM
Regions: Asia
North America Contact Center Market by Manufacturers, Countries, Type and Application, Forecast to 2023
Topics: Call Centers
Regions: North America
Sales Promotion Services
Topics: Marketing, Call Centers
Regions: United States
Data Management Platform - Global Market Outlook (2017-2026)
Topics: Internet Advertising, CRM
Regions: Global
Call Centers
Topics: Call Centers
Regions: Global
IDC PeerScape: Distributed Order Management Practices to Optimize Configuration for Efficient Inventory and Call Center Management in Retail Supply Chains
Topics: Call Centers, Supply Chain Management, Technology
Global Contact Center Software Market Report and Forecast to 2022
Topics: Call Centers
Regions: Global
Global Software Dedicated Hardware Device Market Report and Forecast to 2022
Topics: Call Centers, Equipment/Hardware, Application Software
Regions: Global
Digitaling Software - Global Market Outlook (2017-2026)
Topics: CRM, Cloud Computing
Regions: Global
Global Software Dedicated Hardware Device Market Size and Forecast to 2022
Topics: Call Centers, Equipment/Hardware, Application Software
Regions: Global
CRM Applications Markets in China
Topics: CRM
Regions: China
Global (North America, Europe and Asia-Pacific, South America, Middle East and Africa) Contact Center Market 2018 Forecast to 2023
Topics: Call Centers
Regions: Asia, Europe, Middle East, North America, South America, Global
Global Contact Center Software Market Size and Forecast to 2022
Topics: Call Centers
Regions: Global
CRM Applications Industry Forecasts - China Focus
Topics: CRM
Regions: China
CRM Applications Companies in China
Topics: CRM
Regions: China
Cloud-Based Contact Center Market by Solution (ACD, APO, Dialers, IVR, CTI, Reporting and Analytics, and Security), Service (Professional and Managed), Application, Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2022
Topics: Call Centers, Cloud Computing, Security, Security, Interactive Voice Response (IVR)
Regions: Global
Global Contact Center Market by Manufacturers, Countries, Type and Application, Forecast to 2023
Topics: Call Centers
Regions: Global
North America and Europe Contact Center Market by Manufacturers, Regions, Type and Application, Forecast to 2023
Topics: Call Centers
Regions: Europe, North America
Chatbot Market in BFSI by Platform (Web-based and Mobile-based), Type (Software and Service), and End User (Bank, Insurance Company, and Others) - Global Opportunity Analysis and Industry Forecast, 2018-2024
Topics: Call Centers, Messaging
Regions: Global
The 2019-2024 World Outlook for Customer Data Integration (CDI) Software
Topics: CRM, Application Software
Regions: Global
The 2019-2024 World Outlook for Sales Performance Management
Topics: CRM
Regions: Global
Penetration Testing Market: Global Industry Analysis (2012 - 2016) and Opportunity Assessment (2017 - 2027)
Topics: CRM, E-Mail, Cloud Computing
Regions: Global
BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022
Topics: Accounting, Marketing, Customer Service, Application Software
Regions: Global
Unified CommunicationMarket by Application (Video, Telephony, Conferencing, Mobility, Unified Messaging, IM & Presence, and Contact Center) and Industry Vertical (Energy and Utilities, IT and Telecom, Retail, Healthcare, Manufacturing, BFSI, Public Sector
Topics: Call Centers, Telephony, Audio, Video and Teleconferencing, Messaging, Messaging
Regions: Global
The 2019-2024 World Outlook for Call Center Services
Topics: Call Centers
Regions: Global
The 2019-2024 World Outlook for Customer Relationship Management (CRM) Analytic Applications Software
Topics: CRM
Regions: Global
The 2019-2024 World Outlook for Customer Experience Monitoring
Topics: Customer Service
Regions: Global
The 2019-2024 World Outlook for Customer Relationship Management (CRM) Technology Hosting
Topics: CRM, Web Hosting
Regions: Global
The 2019-2024 World Outlook for Contact Centres
Topics: Call Centers
Regions: Global
The 2019-2024 World Outlook for Customer Relationship Management (CRM)
Topics: CRM
Regions: Global
Global Contact Center Market 2018-2022
Topics: Call Centers
Regions: Global
Global Retail Analytics Market - Segmented By Type (Solutions, Services), Mode of Deployment (On-premise, On-demand), Module Type (Strategy & Planning, Financial Management, Supply Chain Management) and Geography - Growth, Trends, and Forecasts (2018 - 20
Topics: CRM, Supply Chain Management, Technology, Big Data
Regions: Global
CRM BPO Global Market Report 2018Including: CRM BPO
Topics: CRM
Regions: Global
The 2019-2024 World Outlook for Telecom CRM, E-Commerce, and Analytics
Topics: CRM, General E-Commerce, E-Commerce & Online Retailing
Regions: Global
The 2019-2024 World Outlook for Customer Relationship Management (CRM) Support and Services
Topics: CRM
Regions: Global
Global Enterprise Unified Communication & Collaboration Market By Application (Enterprise Collaboration, Enterprise Telephony & Contact Center), By Deployment, By End User, By Region, Competition Forecast & Opportunities, 2012 – 2022
Topics: Mobile Computing & Portables, Call Centers, Cloud Computing, Telephony, VOIP
Regions: Global
Call Centre Systems (UK) - Industry Report
Topics: Call Centers
Regions: United Kingdom
Call Centres (UK) - Industry Report
Topics: Call Centers
Regions: United Kingdom


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