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Recent CRM & Customer Service Research for February 2018


Global Contact Center Market 2018-2022
Topics: Call Centers
Regions: Global
CRM BPO Global Market Report 2018Including: CRM BPO
Topics: CRM
Regions: Global
Telephone Call Centers
Topics: Call Centers
Regions: United States
Global Retail Analytics Market - Segmented By Type (Solutions, Services), Mode of Deployment (On-premise, On-demand), Module Type (Strategy & Planning, Financial Management, Supply Chain Management) and Geography - Growth, Trends, and Forecasts (2018 - 20
Topics: CRM, Supply Chain Management, Technology, Big Data
Regions: Global
Business Support Services Global Market Report 2018Including: Document Preparation Services; Telephone Call Centers; Business Service Centers; Collection Agencies; Credit Bureaus; Others - Business Support ServicesCovering: Tata Consultancy Services Limit
Topics: General Business Services & Administration, Corporate Services Company Reports, Call Centers, E-Commerce & IT Outsourcing Company Reports
Regions: Global
Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
Topics: CRM
Regions: United States
The 2019-2024 World Outlook for Customer Relationship Management (CRM)
Topics: CRM
Regions: Global
The 2019-2024 World Outlook for Sales Performance Management
Topics: CRM
Regions: Global
Telemarketing Bureaus and Other Contact Centers - The 2018 U.S. Market Research Report (Covers 2008-2021)
Topics: Marketing, Call Centers
Regions: United States
Telephone Call Centers - The 2018 U.S. Market Research Report (Covers 2008-2021)
Topics: Call Centers
Regions: United States
The 2019-2024 World Outlook for Social Customer Relationship Management (CRM)
Topics: CRM
Regions: Global
The 2019-2024 World Outlook for Customer Relationship Management (CRM) Analytics
Topics: CRM
Regions: Global
The 2019-2024 World Outlook for Customer Analytics
Topics: CRM
Regions: Global
The 2019-2024 World Outlook for Service Quality Management (SQM)
Topics: Customer Service
Regions: Global
The 2019-2024 World Outlook for Telco Customer Experience Management (CEM)
Topics: Customer Service
Regions: Global
Unified CommunicationMarket by Application (Video, Telephony, Conferencing, Mobility, Unified Messaging, IM & Presence, and Contact Center) and Industry Vertical (Energy and Utilities, IT and Telecom, Retail, Healthcare, Manufacturing, BFSI, Public Sector
Topics: Call Centers, Telephony, Audio, Video and Teleconferencing, Messaging, Messaging
Regions: Global
Software And BPO Services Market Global Overview 2017 Including: Software Services, BPO Services, Applications Software, Computer Programing, Web Design Services, CRM BPO, Infrastructure SoftwareCovering: IBM, SAP, NTT Data, Oracle, TCS, CapGemini, CSC, H
Topics: CRM, Software & Services Company Reports, Web Design & Development
Regions: Global
BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022
Topics: Accounting, Marketing, Customer Service, Application Software
Regions: Global
Penetration Testing Market: Global Industry Analysis (2012 - 2016) and Opportunity Assessment (2017 - 2027)
Topics: CRM, E-Mail, Cloud Computing
Regions: Global
Global Enterprise Unified Communication & Collaboration Market By Application (Enterprise Collaboration, Enterprise Telephony & Contact Center), By Deployment, By End User, By Region, Competition Forecast & Opportunities, 2012 – 2022
Topics: Mobile Computing & Portables, Call Centers, Cloud Computing, Telephony, VOIP
Regions: Global
Call Centre Systems (UK) - Industry Report
Topics: Call Centers
Regions: United Kingdom
Call Centres (UK) - Industry Report
Topics: Call Centers
Regions: United Kingdom
Sales Promotion Services
Topics: Marketing, Call Centers
Regions: United States
Call Centers and Support Services Outsourcing Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2024, NAIC 561420
Topics: Call Centers
Regions: United States
IT BFSI Market by Component (Technology Type (ECM, CRM, HCM, ERP, Artificial Intelligence, Business Intelligence, Unified Communications), and Services), Organization Size, Deployment Type (Cloud and On-Premises), and Region - Global Forecast to 2022
Topics: CRM, Cloud Computing, Internet of Things IoT
Regions: Global
Digital Marketing Software Market by Component, Software (CRM Software, Email Marketing Software, and Social Media Advertising), Service, Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2022
Topics: Marketing, Internet Advertising, Email Marketing, CRM
Regions: Global
Document Preparation, Call Centers, Collection Agencies and Other Business Support Services Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2024, NAIC 561400
Topics: General Business Services & Administration, Call Centers
Regions: United States
IDC PeerScape: Practices for Successful Workforce Optimization Initiatives in Customer Care
Topics: Call Centers, Internet of Things IoT
Call Centres (GLOBAL) - Industry Report
Topics: Call Centers
Regions: Global
Cloud Based Contact Center - Global Market Outlook (2017-2023)
Topics: Call Centers, Cloud Computing
Regions: Global
Cloud Computing Services (SaaS, ERP, CRM, PaaS, etc.)
Topics: CRM, Cloud Computing
Regions: Global
Overview of the Brazilian contact centre sector
Topics: Call Centers
Regions: Brazil
Global Office and Contact Center Headsets Market 2017-2021
Topics: Audio Equipment, Call Centers, Telecommunications Equipment
Regions: Global
Bot Services Market by Service (Framework and Platform), Deployment Channel (Websites, Contact Center and Customer Service, and Social Media), Mode (Text and Rich Media, Audio, and Video), End-User Vertical, and Region - Global Forecast to 2022
Topics: Smart Phone, Call Centers, Customer Service, Audio, Video and Teleconferencing, Social Networking
Regions: Global
Global Live Chat Market: Size, Trends & Forecasts (2017-2021)
Topics: Call Centers, CRM, Broadband & High-Speed
Regions: Global
Customer Experience Management Market by Touch Point (Company Website, Branch/Store, Web, Call Center), Vertical (IT Communication Service Provider, BFSI, Healthcare, Manufacturing, Travel & Hospitality), and Region - Global Forecast to 2022
Topics: Smart Phone, Call Centers, Customer Service
Regions: Global
Chatbot Market Analysis By End User, By Application/Business Model, By Type, By Product Landscape, By Vertical, By Region (North America, Europe, APAC, MEA), And Segment Forecasts, 2014 - 2025
Topics: Call Centers, Messaging
Regions: Asia, Europe, North America
Western Europe CRM Applications Vendor Shares, 2016
Topics: CRM, CRM & Customer Service
Regions: Europe
Worldwide Contact Center Applications Software Forecast, 2017–2021
Topics: Call Centers
Regions: Global
Global Speech Analytics Market Report and Forecast to 2021
Topics: Call Centers, Interactive Voice Response (IVR)
Regions: Global
Global Speech Analytics Market Size and Forecast to 2021
Topics: Call Centers, Interactive Voice Response (IVR)
Regions: Global
Understanding Vulnerable, Stigmatized, and Marginalized Consumers in Service Settings
Topics: Customer Service
Call Centres (NORDIC) - Industry Report
Topics: Call Centers
Regions: Denmark, Finland, Norway
Call Centres (SWEDEN) - Industry Report
Topics: Call Centers
Regions: Sweden
Worldwide Customer Service Applications Market Shares, 2016: Salesforce Leads the Market
Topics: Customer Service
Regions: Global
Live Chat Software Market by Product Type (Informational Live Chat Systems, Sales Live Chat Systems, and Customer Service Live Chat Systems) and by End User (Telecommunication and IT, Retail, BFSI, Travel & Hospitality, Manufacturing, Healthcare, and Othe
Topics: CRM, Application Software
Regions: Global
Japan CRM Applications Market Shares, 2016: Adaptation to Digitalized Buyers
Topics: CRM
Regions: Japan
Telemarketing & Call Centres in Canada - Industry Market Research Report
Topics: Call Centers
Regions: Canada
Call centres (GERMANY) - Industry Report
Topics: Call Centers
Regions: Germany
Growth Opportunities in the North American Hosted/Cloud Contact Center Market, Forecast to 2021
Topics: Call Centers, Cloud Computing, Web Hosting
Regions: North America


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