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Recent CRM & Customer Service Research for October 2021


Sales Promotion Services
Topics: Marketing, Call Centers
Regions: United States
Telephone Call Centers
Topics: Call Centers
Regions: United States
The Future of Customers and Consumers: A Framework to Design and Deliver Customer Sentiment Measurement
Topics: Customer Service, Cloud Computing
Dynamic and Adaptable Customer Journeys Enable and Deliver Frictionless Customer Engagement
Topics: CRM, Customer Service
Allianz Malaysia Implements Omnichannel Customer Engagement Solutions - Use Case
Topics: Call Centers
Global Contact Center Consulting Service Market 2021 by Company, Regions, Type and Application, Forecast to 2026
Topics: Call Centers
Regions: Global
Customer Experience Management Market with COVID-19 Impact, by Component (Solutions, Services), Touchpoint, Deployment Type, Organization Size, Vertical (Travel and Hospitality, BFSI, Retail, Healthcare, IT and Telecom), and Region - Global Forecast to 20
Topics: Customer Service, COVID-19/Coronavirus, Cloud Computing, Hotels & Lodging
Regions: Global
The CTO of the Future: Unifying Business Models, Digital Skills, and Tech Architecture
Topics: CRM, Customer Service, Business Models
Global Cloud CRM Market 2021 by Company, Regions, Type and Application, Forecast to 2026
Topics: CRM, Cloud Computing, CRM & Customer Service
Regions: Global
Global All-in-One CRM Software Market 2021 by Company, Regions, Type and Application, Forecast to 2026
Topics: CRM
Regions: Global
Answering Services - 2021 U.S. Market Research Report with Updated COVID-19 Forecasts
Topics: Call Centers, COVID-19/Coronavirus, Telecommunications Equipment, General Telecommunications
Regions: United States
2021 Outsourced Contact Centers Global Market Size & Growth Report with COVID-19 Impact
Topics: Call Centers, COVID-19/Coronavirus
Regions: Global
Software As A Service (SaaS) Global Market Opportunities And Strategies To 2030: COVID-19 Impact and Recovery
Topics: CRM, COVID-19/Coronavirus, Cloud Computing, Enterprise Computing, Application Software
Regions: Global
EXL Transforms British Gas' Front Office and Boosts Customer Experience with AI-Infused Solutions
Topics: Customer Service, Internet of Things IoT
BPaaS Market Research Report by Business Process (Accounting and Finance, Customer Service and Support, and Human Resource Management), by Organization Size (Large Enterprises and Small and Medium-Sized Enterprises), by Vertical, by Deployment Type, by
Topics: Accounting, Small & Medium Business (SMB), Customer Service, COVID-19/Coronavirus
Regions: Africa, Asia, Europe, Middle East, Oceania, Global
Clinical Alert & Notification System Market Research Report by Function Module (Chronic Care Management, Critical Lab Result, and Device Messaging), by End-User (Emergency Medical Services, Hospital Administrator & Support Staff, and Hospital Contact Cent
Topics: Call Centers, COVID-19/Coronavirus, Hospitals & Clinics, Cloud Computing, Messaging, Wireless Messaging
Regions: Asia, Europe, Middle East, Oceania, Global
Cloud-Based Contact Center Market Research Report by Solution (Agent Performance Optimization, Automatic Call Distribution, and Dialers), by Service (Managed Services and Professional Services), by Organization Size, by Application, by Deployment Model,
Topics: Call Centers, COVID-19/Coronavirus, Cloud Computing, Network Security
Regions: Asia, Europe, Middle East, Oceania, Global
Customer Journey Management Market Research Report by Services (Consulting Services, Managed Services, and Professional Services), by Touchpoint (Branch/Store, Call Center, and Email), by Verticals, by Deployment, by Application, by Region (Americas, Asia
Topics: Call Centers, Customer Service, COVID-19/Coronavirus, E-Mail, Network Security
Regions: Asia, Europe, Middle East, Global
Data Analytics Outsourcing Market Research Report by Solution (Business Analytics, CRM Analytics, and Financial Analytics), by Type (Descriptive, Predictive, and Prescriptive), by Application, by End User, by Region (Americas, Asia-Pacific, and Europe, Mi
Topics: CRM, COVID-19/Coronavirus, Outsourcing, CRM & Customer Service, Big Data
Regions: Asia, Europe, Middle East, Global
Data Management Platform Software Market Research Report by Data Source (Behavioral & Demographic Data, CRM data, and Mobile Web & App), by Data Type (First-Party Data, Second Party Data, and Third-party data), by End User, by Region (Americas, Asia-Pacif
Topics: CRM, COVID-19/Coronavirus, CRM & Customer Service
Regions: Asia, Europe, Middle East, Global
Contact-Center-as-a-Service Market Research Report by Type (Integration & Deployment, Managed Services, and Support & Maintenance), by Solution (Automatic Call Distribution, Call Recording, and Computer Telephony Integration), by Enterprise Size, by End U
Topics: General Computer Equipment, Call Centers, COVID-19/Coronavirus, Network Security, Telephony
Regions: Africa, Asia, Europe, Middle East, Oceania, Global
Contact-Center-as-a-Service Market Research Report by Type (Integration & Deployment, Managed Services, and Support & Maintenance), by Solution (Automatic Call Distribution, Call Recording, and Computer Telephony Integration), by Enterprise Size, by End U
Topics: General Computer Equipment, Call Centers, COVID-19/Coronavirus, Network Security, Telephony
Regions: United States
Customer Relationship Management Market Research Report by Enterprise Size (Large Enterprise and SMEs), by Solution (CRM Analytics, Customer Experience Management, and Customer Service), by Deployment, by End-Use, by Region (Americas, Asia-Pacific, and Eu
Topics: CRM, Customer Service, COVID-19/Coronavirus, CRM & Customer Service
Regions: Africa, Asia, Europe, Middle East, Oceania, Global
Customer Relationship Management Market Research Report by Enterprise Size (Large Enterprise and SMEs), by Solution (CRM Analytics, Customer Experience Management, and Customer Service), by Deployment, by End-Use, by State (California, Florida, and Illino
Topics: CRM, Customer Service, COVID-19/Coronavirus, CRM & Customer Service
Regions: United States
Field Service Management Market with COVID-19 Impact Analysis, by Component (Solution and Services), Organization Size (SMEs and Large Enterprises), Deployment Mode (On-premise and Cloud), Vertical, and Region - Global Forecast to 2026
Topics: Small & Medium Business (SMB), CRM, COVID-19/Coronavirus, Cloud Computing
Regions: Global
Answering Services and Contact Centers - 2021 U.S. Market Research Report with Updated COVID-19 Forecasts
Topics: Call Centers, COVID-19/Coronavirus
Regions: United States
2021 Answering Services and Contact Centers Global Market Size & Growth Report with COVID-19 Impact
Topics: Call Centers, COVID-19/Coronavirus, Telecommunications Equipment
Regions: Global
Smart Process Application Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2021-2026
Topics: CRM, Application Software
Regions: Global
Global Contact Center Quality Assurance Software Market 2021 by Company, Regions, Type and Application, Forecast to 2026
Topics: Call Centers
Regions: Global
Customer Agility Initiatives for the Future of Connectedness
Topics: Virtual Reality, CRM, Customer Service
Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic
Topics: Call Centers, COVID-19/Coronavirus
Call Center AI Market Research Report by Component (Compute Platforms, Services, and Solutions), by Deployment (On-Cloud and On-Premises), by Vertical, by Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) - Global Forecast to 2026 - Cumula
Topics: Call Centers, COVID-19/Coronavirus, Cloud Computing, Internet of Things IoT
Regions: Asia, Europe, Middle East, Global
Contact Center Software Market Research Report by Services (Managed Services and Professional Services), by Type (Inbound, Integration, and Omni-channel), by Deployment, by Verticals, by Region (Americas, Asia-Pacific, and Europe, Middle East & Africa) -
Topics: Call Centers, COVID-19/Coronavirus, Network Security
Regions: Asia, Europe, Middle East, Oceania, Global
Customer Experience Management Market Research Report by Touchpoints (Branch/Store, Call Center, and Company Website), by Industry (Aerospace & Defense, Automotive & Transportation, and Banking, Financial Services & Insurance), by Deployment, by Region (A
Topics: General Banking & Financial Services, Call Centers, Customer Service, COVID-19/Coronavirus
Regions: Asia, Europe, Middle East, Global
Global Real Estate CRM Software Market 2021 by Company, Regions, Type and Application, Forecast to 2026
Topics: CRM, General Real Estate, CRM & Customer Service
Regions: Global
Data Analytics Outsourcing Market Research Report by Solution (Business Analytics, CRM Analytics, and Financial Analytics), by Type (Descriptive, Predictive, and Prescriptive), by Application, by End User, by State (California, Florida, and Illinois) - Un
Topics: CRM, COVID-19/Coronavirus, Outsourcing, CRM & Customer Service, Big Data
Regions: United States
Data Management Platform Software Market Research Report by Data Source (Behavioral & Demographic Data, CRM data, and Mobile Web & App), by Data Type (First-Party Data, Second Party Data, and Third-party data), by End User, by State (California, Florida,
Topics: CRM, COVID-19/Coronavirus, CRM & Customer Service
Regions: United States
Voice Assistant Application Market with COVID-19 Impact by Component, Deployment Mode, Organization Size, Channel Integration (Websites, Mobile Applications), Application Area (Smart Banking, Connected Healthcare), and Region - Global Forecast to 2026
Topics: Banking, Call Centers, COVID-19/Coronavirus, Internet of Things IoT, Interactive Voice Response (IVR), Social Networking
Regions: Global
Global Customer Perspectives on Contact Center Trends by Country
Topics: Call Centers
Regions: Global
North America and Europe Chatbot Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)
Topics: Call Centers, COVID-19/Coronavirus, Interactive Voice Response (IVR), Wireless Messaging
Regions: Europe, North America
Global Healthcare Contact Center Solution Market 2021 by Company, Regions, Type and Application, Forecast to 2026
Topics: Call Centers
Regions: Global
Cloud-based Contact Center Market Outlook 2030: Industry Insights & Opportunity Evaluation, 2019-2030
Topics: Call Centers, Cloud Computing
Global Online CRM Tools Market 2021 by Company, Regions, Type and Application, Forecast to 2026
Topics: CRM, Cloud Computing, CRM & Customer Service
Regions: Global
Europe CRM Applications 2021–2025 Forecast
Topics: CRM, CRM & Customer Service
Regions: Europe
Global Contact Center Market 2021 by Company, Regions, Type and Application, Forecast to 2026
Topics: Call Centers
Regions: Global
Webhelp Continues to Strengthen Its Americas Footprint and Best-Shoring Capabilities with Acquisition of OneLink
Topics: Customer Service
Global Commercial Real Estate CRM System Market 2021 by Company, Regions, Type and Application, Forecast to 2026
Topics: CRM, Commercial Real Estate, CRM & Customer Service
Regions: Global
Social Media Analytics Transforming Global Customer Experience (CX) Services
Topics: Call Centers, Customer Service, Social Networking
Regions: Global
State of the Asia-pacific Customer Contact Industry—The Covid-19 Pandemic has Accelerated CX Investments
Topics: Call Centers, Customer Service, COVID-19/Coronavirus
Regions: Asia, Oceania
Frost Radar™: Latin American Cloud Contact Center Market, 2021
Topics: Call Centers, Cloud Computing
Regions: South America


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