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Recent CRM & Customer Service Research for January 2019


Call Centres (GLOBAL) - Industry Report
Topics: Call Centers
Regions: Global
Call Centres (NORDIC) - Industry Report
Topics: Call Centers
Regions: Denmark, Finland, Norway
Call Centre Systems (UK) - Industry Report
Topics: Call Centers
Regions: United Kingdom
Call Centres (SWEDEN) - Industry Report
Topics: Call Centers
Regions: Sweden
Call Centers
Topics: Call Centers
Regions: Global
Sales Promotion Services
Topics: Marketing, Call Centers
Regions: United States
Call Centres (UK) - Industry Report
Topics: Call Centers
Regions: United Kingdom
Help Desk & Call Center Software in the US - Procurement Research Report
Topics: Call Centers, Help Desk
Regions: United States
Document Preparation, Call Centers, Collection Agencies and Other Business Support Services Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2025, NAIC 561400
Topics: General Business Services & Administration, Call Centers
Regions: United States
CRM Software in the US - Procurement Research Report
Topics: CRM, CRM & Customer Service
Regions: United States
Issue Tracking Software in the US - Procurement Research Report
Topics: Call Centers
Regions: United States
Telephone Call Centers
Topics: Call Centers
Regions: United States
Digital Customer Experience and Service Automation (DXE) Market
Topics: Call Centers, Consumer Loyalty, eCRM
Regions: Global
Western Europe CRM Applications Forecast, 2018–2022
Topics: CRM, CRM & Customer Service, Application Software
Regions: Europe
Call Tracking Software in the US - Procurement Research Report
Topics: Call Centers, Customer Service, eCRM
Regions: United States
CRM System Providers in the US - Industry Market Research Report
Topics: CRM
Regions: United States
Growth Opportunities in the North American Contact Center Market, Forecast to 2022
Topics: Call Centers
Regions: North America
Telephone Call Centers - The 2018 U.S. Market Research Report (Covers 2009-2022 )
Topics: Call Centers
Regions: United States
Telemarketing Bureaus and Other Contact Centers - The 2018 U.S. Market Research Report (Covers 2009-2022 )
Topics: Marketing, Call Centers
Regions: United States
Call Center Services in the US - Procurement Research Report
Topics: Call Centers
Regions: United States
Global Applicant Tracking Systems Market 2019-2023
Topics: CRM, Recruiting & Retention, Employment Agencies
Regions: Global
Telemarketing & Call Centers in the US - Industry Market Research Report
Topics: Marketing, Call Centers
Regions: United States
Worldwide Customer Service Applications Market Shares, 2017: $2 Billion in Revenue Separates the Leaders
Topics: Customer Service, CRM & Customer Service
Regions: Global
TrendSights Overview: Smart & Connected - Engaging with consumers in a hyper-connected, technology-enabled society
Topics: CRM
Regions: Global
IDC FutureScape: Worldwide Customer Experience 2019 Predictions
Topics: Smart Phone, Virtual Reality, Customer Service
Regions: Global
Enterprise Software Market Outlook and Forecast (By Segment, Industry Verticals, Geography, Vendors, Recent Developments) – Global Analysis to 2024
Topics: CRM & Customer Service, Software & Services Company Reports
Regions: Global
Worldwide Contact Center Applications Market Shares, 2017: Cloud-Based Products Continue Slow Transition
Topics: Call Centers, Cloud Computing
Regions: Global
Telephone Support Services in the US - Procurement Research Report
Topics: Call Centers, Telephones
Regions: United States
Contact Center Software Market by Solution (Intelligent Virtual Assistants, Customer Collaboration, Dialers, IVR, Workforce Optimization, Reporting & Analytics), Service, Deployment Type, Organization Size, Vertical, and Region - Global Forecast to 2023
Topics: Call Centers, Interactive Voice Response (IVR)
Regions: Global
Service Analytics Market by Business Application (Customer Service Analytics, Field Service Analytics, and IT Service Analytics), Component (Solution and Services), Deployment Model, Organization Size, Industry, and Region - Global Forecast to 2023
Topics: Customer Service
Regions: Global
Cloud Workflow Market by Type (Platform and Services), Business Workflow (HR, Accounting & Finance, Sales & Marketing, Customer Service & Support, Operations), Organization Size, Vertical, and Region -Global Forecast to 2023
Topics: Customer Service, Cloud Computing
Regions: Global
Unified Communication as a Service (UCaaS)
Topics: Call Centers, Telephony, General Telecommunications
Regions: Global
Call Centres in the UK - Industry Market Research Report
Topics: Call Centers
Regions: United Kingdom
Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
Topics: CRM
Regions: United States
The Customer engagement systems: worldwide market shares 2017
Topics: Customer Service, General Telecommunications
Regions: Global
Global Contact Center Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023
Topics: Call Centers
Regions: Global
Multi-Vendor Support Services Market by Service Type (Hardware and Software Support Services), Business Application (Sales and Marketing, Financial and Accounting, Supply Chain, and IT Operations), Vertical, and Region - Global Forecast to 2023
Topics: CRM, IT Services
Regions: Global
Global Cloud-based Contact Center Market - Segmented by Solutions (Automatic Call Distribution, Agent Performance Optimization, Dialers, Interactive Voice Response, Computer Telephony Integration, Analytics, Reporting), Services (Managed, Professional), E
Topics: Call Centers, Cloud Computing, Telephony, Interactive Voice Response (IVR)
Regions: Global
South Korean Contact Center Applications Market, Forecast to 2023
Topics: Call Centers
Regions: South Korea
Taiwanese Contact Center Applications Market, Forecast to 2023
Topics: Call Centers
Regions: Taiwan
Vietnamese Contact Center Applications Market, Forecast to 2023
Topics: Call Centers
Regions: Vietnam
Global Telco Customer Loyalty Playbook 2018: Leveraging loyalty strategies to unlock revenue
Topics: Consumer Loyalty
Regions: Global
The 2019-2024 World Outlook for Customer Relationship Management (CRM) Technology Hosting
Topics: CRM, Web Hosting
Regions: Global
Global Retail Analytics Market - Segmented By Type (Solutions, Services), Mode of Deployment (On-premise, On-demand), Module Type (Strategy & Planning, Financial Management, Supply Chain Management) and Geography - Growth, Trends, and Forecasts (2018 - 20
Topics: CRM, Supply Chain Management, Technology, Big Data
Regions: Global
A2P SMS Market (2017 - 2025) - Global Analysis and Forecasts By Type (Traditional & Managed Messaging Services, Cloud API Messaging Platform); By Application (Pushed Content Services, Interactive Services, Promotional Campaigns, CRM Services, Other Servic
Topics: CRM, Cloud Computing, CRM & Customer Service, Messaging, Messaging
Regions: Global
Global Software Dedicated Hardware Device Market Report and Forecast to 2022
Topics: Call Centers, Equipment/Hardware, Application Software
Regions: Global
Global Software Dedicated Hardware Device Market Size and Forecast to 2022
Topics: Call Centers, Equipment/Hardware, Application Software
Regions: Global
Global Contact Center Software Market Report and Forecast to 2022
Topics: Call Centers
Regions: Global
sales force automation software - Global Market Outlook (2017-2026)
Topics: CRM, Specialized Applications
Regions: Global
Asia-Pacific Contact Center Applications Market, Forecast to 2023
Topics: Call Centers
Regions: Asia


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