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Recent CRM & Customer Service Research for November 2022


European Contact Center Market Shares, 2021: Vendors Shaping 2021
Topics: Call Centers
Regions: Europe
Customer Journey Mapping Software Global Market Report 2022: Ukraine-Russia War Impact
Topics: CRM
Regions: Russia, Ukraine, Global
Sales Promotion Services
Topics: Marketing, Call Centers
Regions: United States
Telephone Call Centers
Topics: Call Centers
Regions: United States
Worldwide SMB Marketing Campaign Management Software Forecast, 2022–2026: Dawn of the Growth Segment
Topics: Marketing, Small & Medium Business (SMB), CRM, Content Management
Regions: Global
Ingram Micro's Approach in Enabling Customer Success and Automation with Its Partners
Topics: CRM, E-Commerce & IT Outsourcing Company Reports
Global Banking ERP Software Market Size study & Forecast, by Deployment Mode (On-Premises and Cloud), Application (Payment Management, Staff Operations Management, Customer Relationship Management [CRM], and Others), and End User (Large Enterprise, and Sm
Topics: Banking, CRM, Cloud Computing
Regions: Global
European Contact Center Forecast, 2021–2026
Topics: Call Centers
Regions: Europe
The Changing Face of Customer Loyalty
Topics: Consumer Loyalty, E-Commerce & Online Retailing, General Retailing, Consumer Loyalty
Frost Radar™: North American Enterprise Cloud Contact Center Market—2022
Topics: Call Centers, Cloud Computing
Regions: North America
Dreamforce Report: Salesforce OMS Expanding How It Serves the Pre- to Post-Purchase Omni-Channel Customer Journey
Topics: CRM, E-Commerce & Online Retailing, Technology
Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate
Topics: Customer Service, CRM & Customer Service, Application Software
Regions: Global
Output Management Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027
Topics: Small & Medium Business (SMB), CRM, Cloud Computing, General IT Services, Enterprise Computing
Regions: Global
Chatbot Global Market Briefing 2022Including: On-Premise; Cloud
Topics: Call Centers, Cloud Computing, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
IDC PeerScape: Practices to Successfully Implement Immersive Technologies in Retail
Topics: 3D, Virtual Reality, CRM, E-Commerce & Online Retailing, Technology
Intelligent Virtual Assistant Global Market Briefing 2022Including: Chatbots; (IVA) Intelligent Virtual Assistant Smart Speaker
Topics: Audio Equipment, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
Global Loyalty Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Consumer Loyalty, COVID-19/Coronavirus, Consumer Loyalty
Regions: Global
Customer Data Platform Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: CRM, COVID-19/Coronavirus
Global Cloud Data Warehouse Market 2023-2027
Topics: CRM, Cloud Computing, Internet of Things IoT
Regions: Global
Europe Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Ent
Topics: Call Centers, CRM, COVID-19/Coronavirus, E-Mail, Cloud Computing
Regions: Europe
North America and Europe Chatbot Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus, Interactive Voice Response (IVR), Wireless Messaging
Regions: Europe, North America
Call Centres in the UK - Industry Market Research Report
Topics: Call Centers
Regions: United Kingdom
Frost Radar™: Global Business Process Management Services, 2022
Topics: Call Centers, General IT Services, Application Software
Regions: Global
IDC FutureScape: Worldwide Future of Customer Experience 2023 Predictions
Topics: CRM
Regions: Global
Pharma Contract Sales Market Report 2022-2032
Topics: Call Centers, Diabetes, Manufacturing, Packaging & Detailing, Research & Development
Global Office and Contact Center Headsets Market 2022-2026
Topics: Audio Equipment, Call Centers, Telecommunications Equipment
Regions: Global
Dreamforce 2022: Making Real-Time Customer Experiences Possible with Salesforce Genie
Topics: CRM, Cloud Computing
Global Chatbot Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
Global Customer Success Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: CRM, COVID-19/Coronavirus, Cloud Computing, E-Commerce & Online Retailing
Regions: Global
Europe Cloud CRM Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: CRM, COVID-19/Coronavirus, Cloud Computing, CRM & Customer Service
Regions: Europe
Contact Center Outsourcing Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus
Dreamforce 2022: When the Genie Came out of the Bottle
Topics: CRM, IT Spending
Global Cloud Call Center Software Market Growth (Status and Outlook) 2022-2028
Topics: Call Centers, Cloud Computing
Regions: Global
Global Call Center Outsourcing Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Call Centers, Outsourcing
Regions: Global
Asia Pacific Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Lar
Topics: Call Centers, CRM, COVID-19/Coronavirus, E-Mail, Cloud Computing
Regions: Asia, Oceania
South & Central America Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SM
Topics: Call Centers, CRM, COVID-19/Coronavirus, E-Mail, Cloud Computing
Regions: Central America, Brazil
North America Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and La
Topics: Small & Medium Business (SMB), Call Centers, COVID-19/Coronavirus, Telemedicine, E-Mail, Cloud Computing
Regions: North America
Middle East & Africa Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs)
Topics: Small & Medium Business (SMB), Call Centers, COVID-19/Coronavirus, Telemedicine, E-Mail, Cloud Computing
Regions: Africa, Middle East
CRM System Providers in the US - Industry Market Research Report
Topics: CRM
Regions: United States
Advanced Analytics
Topics: CRM, Big Data
Sales Force Automation (SFA)
Topics: CRM
Regions: Global
Healthcare CRM
Topics: CRM, EMR (Electronic Medical Record)
Artificial Intelligence (AI) in Call Centers
Topics: Call Centers, Internet of Things IoT
Regions: Global
Document Preparation, Call Centers, Collection Agencies and Other Business Support Services Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2028, NAIC 561400
Topics: General Business Services & Administration, Call Centers
Regions: United States
Global IT Business Process Outsourcing (BPO) Market 2022-2026
Topics: Call Centers, Outsourcing
Regions: Global
Contact Center Software
Topics: Call Centers
Regions: United States, Global
Re-imagining the Retail Customer Experience, 2022
Topics: Call Centers, COVID-19/Coronavirus, E-Commerce & Online Retailing, Technology
Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022
Topics: Banking, CRM, eCRM, Technology
Worldwide Customer Communications Management Software Market Shares, 2021: Visibility to Customer Satisfaction Rebounds Growth
Topics: CRM
Regions: Global
2022 Telemarketing and Call Support Services Global Market Size & Growth Report with Updated Forecasts
Topics: Marketing, Call Centers
Regions: Global


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