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Recent CRM & Customer Service Research for October 2020


Answering Services and Contact Centers - 2020 U.S. Market Research Report with Updated COVID-19 Forecasts
Topics: Call Centers, COVID-19/Coronavirus
Regions: United States
Answering Services and Contact Centers - 2020 U.S. Market Research Report with Updated COVID-19 Forecasts
Topics: Call Centers, COVID-19/Coronavirus
Regions: United States
Distributor and Aggregator Value and Economics
Topics: CRM, General IT Services
Empathy During the COVID-19 Pandemic: Becoming an Empathetic Enterprise in the Next Normal
Topics: Customer Service, COVID-19/Coronavirus
The Salesforce and ServiceMax Strategic Partnership Builds on the Promise of End-to-End Field Service Execution for Complex Industries
Topics: CRM, Customer Service, Enterprise Computing
Call Centres (UK) - Industry Report
Topics: Call Centers
Regions: United Kingdom
Contact Centre Systems (UK) - Industry Report
Topics: Call Centers
Regions: United Kingdom
Call Centres (GLOBAL) - Industry Report
Topics: Call Centers
Regions: Global
Call Centres (NORDIC) - Industry Report
Topics: Call Centers
Regions: Denmark, Finland, Norway
Nordic Enterprise Application Vendor Shares, 2019: Digital Service Transformation Drives Continued Growth
Topics: CRM, Enterprise Computing
Regions: Denmark, Finland, Norway
Worldwide Customer Service Applications Software Market Shares, 2019: Servicing Has Never Been More Important
Topics: Customer Service, CRM & Customer Service
Regions: Global
Call Centres (EUROPEAN) - Industry Report
Topics: Call Centers
Regions: Europe
Healthcare Cloud Computing Market by Product (EMR/EHR, Telehealth, RCM, HIE, CRM), Deployment (Private Cloud, Hybrid Cloud), Component (Software, Services), Pricing (Pay-as-you-go, Spot Pricing), Service (SaaS, IaaS) - Analysis & Global Forecasts to 2025
Topics: CRM, Telemedicine, Cloud Computing, Internet of Things IoT, Application Software, Big Data
Regions: Global
Business Analytics & Enterprise Software Investment Global Outlook 2020
Topics: CRM
Regions: Global
The CIO's Guide to the Future of Customers and Consumers
Topics: Customer Service
Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020
Topics: Business Outsourcing, CRM, Outsourcing
Regions: Australia
Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020
Topics: Call Centers
Regions: Europe
2020 Global Forecast for Customer Data Platform Market (2021-2026 Outlook)-High Tech & Emerging Markets Report
Topics: Marketing, CRM
Regions: Global
2020 Global Forecast for Digital Experience Platform Market (2021-2026 Outlook)-High Tech & Emerging Markets Report
Topics: Customer Service
Regions: Global
2020 Global Forecast for System Of Insight Market (2021-2026 Outlook)-High Tech & Emerging Markets Report
Topics: Customer Service
Regions: Global
Cloud-based Contact Center Market - Growth, Trends, and Forecast (2020 - 2025)
Topics: Call Centers, Cloud Computing
Regions: Global
Customer Experience Management Market - Growth, Trends, Forecasts (2020 - 2025)
Topics: Customer Service, Cloud Computing, Internet of Things IoT
Worldwide Customer Relationship Management Applications Software Market Shares, 2019: Salesforce, Microsoft, and Adobe Post Solid Gains
Topics: CRM, Software & Services Company Reports, Application Software
Regions: Global
Worldwide Contact Center Applications Software Market Shares, 2019: Before Everything Changed
Topics: Call Centers
Regions: Global
Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping — Better Understanding the Customer
Topics: CRM, Customer Service
Customer Relationship Management (CRM) Software
Topics: CRM, CRM & Customer Service
Customer Engagement Solutions
Topics: Smart Phone, Mobile Computing & Portables, CRM, Customer Service
Regions: Global
Business Applications Markets in China
Topics: CRM, Application Software
Regions: China
2020 Global Forecast for Customer Experience Management Market (2021-2026 Outlook)-High Tech & Emerging Markets Report
Topics: CRM, Customer Service
Regions: Global
Asia/Pacific (Excluding Japan and China) Customer Relationship Management Applications Market Share, 2019
Topics: CRM
Regions: China, Japan, Asia
Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020
Topics: Business Outsourcing, CRM, Customer Service, Outsourcing
Regions: Asia
Global Casino CRM Software Market 2020 by Company, Regions, Type and Application, Forecast to 2025
Topics: CRM, Resorts/Casinos
Regions: Global
Web Analytics
Topics: CRM
Regions: Global
AI in Fashion by Component (Solutions and Services), by Application (Product Recommendation, Product Search & Discovery, Virtual Assistants, Others, and Customer Relationship Management), by Deployment Mode (Cloud, and On-premises), by Category, (Apparel,
Topics: Accessories, Footwear, Apparel Manufacturing, Jewelry, CRM, Supply Chain Management, Cloud Computing, Internet of Things IoT, Apparel Retailing
Regions: Asia, Europe, North America, Global
Telecom Analytics
Topics: CRM
Regions: Global
Global Customer Relationship Management (CRM) Software Market, By Deployment (Cloud, On-premise), By Organization Size (SMEs, Large Enterprise), By Application (Sales, Marketing, Manufacturing, Customer Service, Social Networking, Supply Chain, Distributi
Topics: Small & Medium Business (SMB), CRM, Customer Service, Supply Chain Management, Cloud Computing
Regions: Global
Audio Communication Monitoring Market by Component (Solutions and Services), Type (Wireless Communication and Wired Communication) , Application, Deployment Mode, Organization Size, Vertical, and Region - Global Forecast to 2025
Topics: Call Centers, COVID-19/Coronavirus, Telephony, VOIP
Regions: Global
Agent Performance Optimization (APO)
Topics: Call Centers
Regions: Global
Global Contact Center Transformation Market By Component (Software and Services), By Deployment Type (On-premise and Cloud), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End User (BFSI, Retail & Consumer Goods, Government &
Topics: Small & Medium Business (SMB), Call Centers
Regions: Global
North America Contact Center Transformation Market By Component (Software and Services), By Deployment Type (On-premise and Cloud), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End User (BFSI, Retail & Consumer Goods, Govern
Topics: Call Centers, Cloud Computing
Regions: North America
Europe Contact Center Transformation Market By Component (Software and Services), By Deployment Type (On-premise and Cloud), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End User (BFSI, Retail & Consumer Goods, Government &
Topics: Call Centers, Cloud Computing
Regions: Europe
Cloud-Based Contact Center
Topics: Call Centers, Cloud Computing
Regions: Global
Sales Promotion Services
Topics: Marketing, Call Centers
Regions: United States
IDC MaturityScape: Retail Customer Experience Personalization
Topics: CRM, Technology
WNS Launches EXPIRIUS — A Proprietary and Cognitively Enabled Customer Experience Platform
Topics: CRM
The Future of Work - Thematic Research
Topics: Telecommuting, Hardware, Wearable Electronics, CRM, COVID-19/Coronavirus, Internet of Things IoT, 3D Printing, Equipment/Hardware, 5G & 6G
What Drives the Explosive Growth of CX Technologies?
Topics: CRM, Customer Service, General IT Services
European Customer Experience Outsourcing Services Market, 2020
Topics: Customer Service, COVID-19/Coronavirus, Outsourcing
Regions: Europe
Global Contact Center Knowledge Base Software Market 2020 by Company, Regions, Type and Application, Forecast to 2025
Topics: Call Centers
Regions: Global
The Growth in Mobile Operator Apps: The acceleration of digital customer service through an App strategy
Topics: Customer Service, CRM & Customer Service, Wireless Company Reports


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