Recent CRM Research for May 2025
Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022
Topics: Banking, CRM, eCRM, Technology
| Vietnam Software as a Service Market, By Business Application (Marketing, Customer Relationship Management, Business Operations, Finance, Database Management, Enterprise Resource Planning, Others), By Offering (Horizontal SaaS, Vertical SaaS), By Organiza
Topics: Marketing, CRM, Cloud Computing, Enterprise Computing, Application Software
Regions: Vietnam
| CRM Market in India 2022
Topics: CRM, CRM & Customer Service
Regions: India
| Healthcare CRM Market Size, Share & Trends Analysis Report By Product, By End-use, By Application (Community Outreach, Case Coordination & Management), By Technology, By Region, And Segment Forecasts, 2022 - 2030
Topics: CRM, COVID-19/Coronavirus, Home Healthcare, Hospitals & Clinics, Telemedicine, EMR (Electronic Medical Record), CRM & Customer Service
| Business Analytics & Enterprise Software Market covering ERP Software; BI Software; CRM Software; SCM Software; Other Software; Global Summary 2021: Covid 19 Impact and Recovery
Topics: CRM, COVID-19/Coronavirus, CRM & Customer Service
Regions: Global
| Global Queue Management System Market Analysis 2021
Topics: Small & Medium Business (SMB), CRM, Sensors, Cloud Computing, General Retailing, Technology
Regions: Global
| 2022-2029 Global Queue Management System Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Small & Medium Business (SMB), CRM, Sensors, Cloud Computing, Technology
Regions: Global
| Global Voice of the Customer (VoC) Analytics Growth Opportunities
Topics: CRM
Regions: Global
| Top 10 Takeaways from the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange
Topics: CRM
| Software As A Service (SaaS) Global Market Opportunities And Strategies To 2030: COVID-19 Impact and Recovery
Topics: CRM, COVID-19/Coronavirus, Cloud Computing, Enterprise Computing, Application Software
Regions: Global
| Global Software As a Service (SaaS) Market, By Deployment Type(Public Cloud, Hybrid Cloud, Private Cloud), By Organization Size (SMEs, Large Enterprises), By Application (Customer Relationship Management, Human Resource Management, Financial Management, S
Topics: Small & Medium Business (SMB), CRM, Cloud Computing, Enterprise Computing, Application Software
Regions: Global
| Global Software as a Service (SaaS) Market, By Deployment Type (Public Cloud, Hybrid Cloud & Private Cloud), By Organization Size (SMEs & Large Enterprises), By Application (Customer Relationship Management, Human Resource Management, Content Communicatio
Topics: CRM, Cloud Computing, Enterprise Computing
Regions: Global
| Customer Success Platforms Market by Component, Application (Sales and Marketing Optimization, Risk and Compliance Management, Reporting and Analytics), Deployment Mode, Organization Size, Vertical, and Region - Global Forecast to 2025
Topics: Marketing, CRM, Social Networking
Regions: Global
| Healthcare IT Market Size By Solution (Radiology Information Systems, Electronic Health Record, Picture Archiving and Communication Systems, Computerized Physician Order Entry, Vendor Neutral Archives, mHealth, Healthcare Analytics, Telehealth, Supply Cha
Topics: CRM, COVID-19/Coronavirus, Hospitals & Clinics, General Facilities, Physicians' Offices, Telemedicine, Internet & e-Health, EMR (Electronic Medical Record), Pharmacy & Distribution, Drug Stores
| Global Enterprise Resource Planning Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: CRM, COVID-19/Coronavirus, Cloud Computing, General IT Services, Warehouse & Storage, Enterprise Computing
Regions: Global
| CRM Analytics Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: CRM, COVID-19/Coronavirus, CRM & Customer Service
| Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021
Topics: Business Outsourcing, Call Centers, CRM, Outsourcing
Regions: South America
| Digital Customer Journey Analytics Provide a Hyper Personalized Customer Experience
Topics: CRM, Customer Service, Social Networking
| Content Intelligence Market Forecasts to 2028 – Global Analysis By Platform (Big Data, Artificial Intelligence), Component (Software, Services), End User (Manufacturing, Media & Entertainment) and By Geography
Topics: CRM, Content Management, Internet of Things IoT, Big Data
Regions: Global
| IoT Analytics Market Report: Trends, Forecast and Competitive Analysis
Topics: CRM, Sensors, Internet of Things IoT, General Utilities
| Global Customer Relationship Management Market By Component (Software and Services), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By Deployment Type (Cloud and On-premise), By Application (Customer Service, Customer Experience Ma
Topics: Marketing, Technology, CRM, Customer Service, Cloud Computing, CRM & Customer Service
Regions: Global
| Customer Experience Management Study—Malaysian Banking Sector 2021
Topics: Banking, CRM
Regions: Malaysia
| Should You Replace Your Facility and Maintenance Request System with Enterprise Service Management?
Topics: CRM, General IT Services
| CRM Software Global Market Report 2021: COVID 19 Impact and Recovery to 2030
Topics: CRM, COVID-19/Coronavirus
Regions: Global
| Text Analytics: Global Markets
Topics: Marketing, CRM, COVID-19/Coronavirus, Technology, E-Mail, Cloud Computing, General IT Services, Network Security, Big Data, Social Networking
Regions: Global
| What Revenue Cloud Tells Us About Salesforce and the CRM Market in Europe
Topics: CRM, Cloud Computing
Regions: United States, Europe
| Business Analytics & Enterprise Software Global Market Report 2021: COVID 19 Impact and Recovery to 2030
Topics: CRM, COVID-19/Coronavirus
Regions: Global
| Sales Performance Management Market by Component (Solutions and Services), Organization Size (Large Enterprises and SMEs), Deployment Type (On-premises and Cloud), Vertical (BFSI, Telecommunications, and Manufacturing), and Region - Global Forecast to 202
Topics: CRM, Cloud Computing
Regions: Global
| Global A2P Messaging Market By Component (Platform and A2P Service), By Application (Customer Relationship Management Services, Promotional & Marketing Services, Authentication Services, Pushed Content Services and Others), By Deployment Type (On Premise
Topics: Marketing, CRM, Cloud Computing, Messaging, Hotels & Lodging, Wireless Messaging
Regions: Global
| Europe A2P Messaging Market By Component (Platform and A2P Service), By Application (Customer Relationship Management Services, Promotional & Marketing Services, Authentication Services, Pushed Content Services and Others), By Deployment Type (On Premise
Topics: Marketing, CRM, Cloud Computing, Messaging, Hotels & Lodging, Wireless Messaging
Regions: Europe
| System of Insight Market Forecast to 2027 - COVID-19 Impact and Global Analysis By Component (Solution and Services), Application (Customer Analytics, Workforce Management, Operations Management, Sales & Marketing Management, Risk & Compliance Management,
Topics: Marketing, CRM, COVID-19/Coronavirus, General E-Commerce, Cloud Computing, Internet of Things IoT, Big Data
Regions: Global
| Looking Inside a CEO's Briefcase: Unveiling the Essentials
Topics: CRM, General IT Services
| Key Takeaways from IDC's Q1 CIO Advisory Board 2021: Core Modernization in Action
Topics: CRM, Cloud Computing
| Data in Action in the Canadian Marketplace: From Better Customers to Better Companies
Topics: CRM
Regions: Canada
| Global SaaS Customer Relationship Management (CRM) Market 2023-2027
Topics: CRM
Regions: Global
| Revenue Enablement as the Next Step in the Enablement Journey
Topics: Marketing, CRM
| Trends in Collaboration, Communities, Conferencing, and Events
Topics: CRM, IT Spending
| Monitoring Kyndryl's Performance in 2023
Topics: CRM, E-Commerce & IT Outsourcing Company Reports
| IDC PlanScape: Future of Customer Experience — Implementing Customer Experience Suites Using a CX Services Partner
Topics: CRM, IT Spending
| Firms Make Progress in Resolving Customer Data Silos, But the Lack of Enterprise Customer Centricity Remains Unaddressed
Topics: CRM
| What We Learned About Retail Experiential Operations at the 2023 NRF Big Show
Topics: CRM, Internet of Things IoT, IT Spending
| Intelligent Retail Decision Making at NRF 2023
Topics: CRM, IT Spending, E-Commerce & Online Retailing
| End-User Perceptions of the Value Delivery of Software Vendor Customer Success Services
Topics: CRM, IT Spending
| GoTo Democratizes Digital Channel by Bringing the Capabilities to SMBs
Topics: Small & Medium Business (SMB), CRM
| Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank
Topics: Banking, CRM, IT Spending, General IT Services
| Asia/Pacific CRM Application Market Shares, 1H22: Salesforce Dominates While Shopify Climbs
Topics: CRM, CRM & Customer Service
Regions: Asia
| Pricing Excellence Buyer Case Study: Promotional Product Wholesaler Improves Company Profit, Efficiency, and Customer Experience with Zilliant
Topics: CRM, E-Commerce & Online Retailing
| Salesforce Vendor Profile: Addressing Holistic Human Services Through Composable Case Management
Topics: CRM, Services, Cloud Computing
| Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future
Topics: CRM, Telecommunications Company Reports
| Australia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Australia
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