Global Speech Based Interactive Voice Response Software Market Size, Status and Forecast 2025

Global Speech Based Interactive Voice Response Software Market Size, Status and Forecast 2025

This report studies the Speech Based Interactive Voice Response Software market status and outlook of global and major regions, from angles of players, regions, product and end Application/industries; this report analyzes the top players in global and major regions, and splits the Speech Based Interactive Voice Response Software market by product and Application/end industries.

The global Speech Based Interactive Voice Response Software market is valued at 1251.21 million USD in 2017 and is expected to reach 3115.89 million USD by the end of 2025, growing at a CAGR of 12.08% between 2017 and 2025.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

United States will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Speech Based Interactive Voice Response Software.

Europe also play important roles in global market, with market size of 325.39 million USD in 2017 and will be 878.06 million USD in 2025, with a CAGR of 13.21%.

The major players in global market include
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)

Geographically, this report split global into several key Regions, with, revenue (million USD), market share and growth rate of Speech Based Interactive Voice Response Software for these regions, from 2013 to 2025 (forecast)
United States
Europe
Japan
China
India
Southeast Asia

On the basis of product, the Speech Based Interactive Voice Response Software market is primarily split into
Cloud-based
On Premise

On the basis on the end users/Application, this report covers
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
ITES
Media, Retail, and E-commerce
Education and Others

On the basis on the customer size, this report covers
Large Enterprise
Medium Enterprise
Small Enterprise


1 Industry Overview
1.1 Speech Based Interactive Voice Response Software Market Overview
1.1.1 Speech Based Interactive Voice Response Software Product Scope
1.1.2 Market Status and Outlook
1.2 Global Speech Based Interactive Voice Response Software Market Size Analysis by Regions (2013-2018)
1.2.1 United States Speech Based Interactive Voice Response Software Market Status and Outlook
1.2.2 Europe Speech Based Interactive Voice Response Software Market Status and Outlook
1.2.3 Japan Speech Based Interactive Voice Response Software Market Status and Outlook
1.2.4 China Speech Based Interactive Voice Response Software Market Status and Outlook
1.2.5 India Speech Based Interactive Voice Response Software Market Status and Outlook
1.2.6 Southeast Asia Speech Based Interactive Voice Response Software Market Status and Outlook
1.3 Classification of Speech Based Interactive Voice Response Software by Product Types
1.3.1 Global Speech Based Interactive Voice Response Software Revenue (Million USD) and Growth (%) Comparison by Product (2013-2025)
1.3.2 Global Speech Based Interactive Voice Response Software Revenue (Million USD) Market Share (%) by Product in 2017
1.3.3 Cloud-based
1.3.4 On Premise
1.4 Speech Based Interactive Voice Response Software Market by End Users/Application
1.4.1 BFSI
1.4.2 Travel and Hospitality
1.4.3 Pharma and Healthcare
1.4.4 Telecommunications
1.4.5 Government and Public Sector
1.4.6 Transportation and Logistics
1.4.7 ITES
1.4.8 Media, Retail, and E-commerce
1.4.9 Education and Other Industries
1.5 Speech Based Interactive Voice Response Software Market by Customer Size
1.5.1 Large Enterprise
1.5.2 Medium Enterprise
1.5.3 Small Enterprise
1.6 Macroscopic Indicator
1.6.1 GDP for Major Regions
1.6.2 Population and Labor Considered for Forecast
1.6.3 Disposable Income Considered for Forecast
2 Global Speech Based Interactive Voice Response Software Competition Analysis by Players
2.1 Global Speech Based Interactive Voice Response Software Market Size (Million USD) by Players (2013-2018)
2.2 Market Competitive Situation and Trends
3 Company (Top Players) Profiles and Key Data
3.1 8X8, Inc. (US)
3.1.1 Company Profile
3.1.2 Main Business & Recent Developments
3.1.3 Products, Services and Solutions
3.1.4 8X8, Inc. (US) Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
3.2 Nuance Communications, Inc. (US)
3.2.1 Company Profile
3.2.2 Main Business & Recent Developments
3.2.3 Products, Services and Solutions
3.2.4 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
3.3 Convergys Corporation (US)
3.3.1 Company Profile
3.3.2 Main Business & Recent Developments
3.3.3 Products, Services and Solutions
3.3.4 Convergys Corporation (US) Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
3.4 Avaya Inc. (US)
3.4.1 Company Profile
3.4.2 Main Business & Recent Developments
3.4.3 Products, Services and Solutions
3.4.4 Avaya Inc. (US) Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
3.5 Cisco Systems, Inc. (US)
3.5.1 Company Profile
3.5.2 Main Business & Recent Developments
3.5.3 Products, Services and Solutions
3.5.4 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
3.6 Connect First
3.6.1 Company Profile
3.6.2 Main Business & Recent Developments
3.6.3 Products, Services and Solutions
3.6.4 Connect First Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
3.7 West Corporation (US)
3.7.1 Company Profile
3.7.2 Main Business & Recent Developments
3.7.3 Products, Services and Solutions
3.7.4 West Corporation (US) Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
3.8 Genesys Telecommunication Laboratories, Inc. (US)
3.8.1 Company Profile
3.8.2 Main Business & Recent Developments
3.8.3 Products, Services and Solutions
3.8.4 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
3.9 Verizon Communications Inc. (US)
3.9.1 Company Profile
3.9.2 Main Business & Recent Developments
3.9.3 Products, Services and Solutions
3.9.4 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
3.10 IVR Lab
3.10.1 Company Profile
3.10.2 Main Business & Recent Developments
3.10.3 Products, Services and Solutions
3.10.4 IVR Lab Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
3.11 Aspect Software Parent Inc. (US)
3.11.1 Company Profile
3.11.2 Main Business & Recent Developments
3.11.3 Products, Services and Solutions
3.11.4 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
3.12 24/7 Customer, Inc. (US)
3.12.1 Company Profile
3.12.2 Main Business & Recent Developments
3.12.3 Products, Services and Solutions
3.12.4 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
3.13 InContact Inc. (US)
3.13.1 Company Profile
3.13.2 Main Business & Recent Developments
3.13.3 Products, Services and Solutions
3.13.4 InContact Inc. (US) Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
3.14 NewVoiceMedia (UK)
3.14.1 Company Profile
3.14.2 Main Business & Recent Developments
3.14.3 Products, Services and Solutions
3.14.4 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
3.15 Five9, Inc. (US)
3.15.1 Company Profile
3.15.2 Main Business & Recent Developments
3.15.3 Products, Services and Solutions
3.15.4 Five9, Inc. (US) Speech Based Interactive Voice Response Software Revenue (Million USD) (2013-2018)
4 Global Speech Based Interactive Voice Response Software Market Size by Types and Application (2013-2018)
4.1 Global Speech Based Interactive Voice Response Software Market Size by Types (2013-2018)
4.2 Global Speech Based Interactive Voice Response Software Market Size by Application (2013-2018)
4.3 Potential Application of Speech Based Interactive Voice Response Software in Future
4.4 Top Consumer / End Users of Speech Based Interactive Voice Response Software
4.5 Global Speech Based Interactive Voice Response Software Market Size by Customer Size (2013-2018)
5 United States Speech Based Interactive Voice Response Software Development Status and Outlook
5.1 United States Speech Based Interactive Voice Response Software Market Size (2013-2018)
5.2 United States Speech Based Interactive Voice Response Software Market Size and Market Share by Players (2013-2018)
5.3 United States Speech Based Interactive Voice Response Software Market Size by Application (2013-2018)
5.4 United States Speech Based Interactive Voice Response Software Market Size by Customer Size (2013-2018)
6 Europe Speech Based Interactive Voice Response Software Development Status and Outlook
6.1 Europe Speech Based Interactive Voice Response Software Market Size (2013-2018)
6.2 Europe Speech Based Interactive Voice Response Software Market Size and Market Share by Players (2013-2018)
6.3 Europe Speech Based Interactive Voice Response Software Market Size by Application (2013-2018)
6.4 Europe Speech Based Interactive Voice Response Software Market Size by Customer Size (2013-2018)
7 Japan Speech Based Interactive Voice Response Software Development Status and Outlook
7.1 Japan Speech Based Interactive Voice Response Software Market Size (2013-2018)
7.2 Japan Speech Based Interactive Voice Response Software Market Size and Market Share by Players (2013-2018)
7.3 Japan Speech Based Interactive Voice Response Software Market Size by Application (2013-2018)
7.4 Japan Speech Based Interactive Voice Response Software Market Size by Customer Size (2013-2018)
8 China Speech Based Interactive Voice Response Software Development Status and Outlook
8.1 China Speech Based Interactive Voice Response Software Market Size (2013-2018)
8.2 China Speech Based Interactive Voice Response Software Market Size and Market Share by Players (2013-2018)
8.3 China Speech Based Interactive Voice Response Software Market Size by Application (2013-2018)
8.4 China Speech Based Interactive Voice Response Software Market Size by Customer Size (2013-2018)
9 India Speech Based Interactive Voice Response Software Development Status and Outlook
9.1 India Speech Based Interactive Voice Response Software Market Size (2013-2018)
9.2 India Speech Based Interactive Voice Response Software Market Size and Market Share by Players (2013-2018)
9.3 India Speech Based Interactive Voice Response Software Market Size by Application (2013-2018)
9.4 India Speech Based Interactive Voice Response Software Market Size by Customer Size (2013-2018)
10 Southeast Asia Speech Based Interactive Voice Response Software Development Status and Outlook
10.1 Southeast Asia Speech Based Interactive Voice Response Software Market Size (2013-2018)
10.2 Southeast Asia Speech Based Interactive Voice Response Software Market Size and Market Share by Players (2013-2018)
10.3 Southeast Asia Speech Based Interactive Voice Response Software Market Size by Application (2013-2018)
10.4 Southeast Asia Speech Based Interactive Voice Response Software Market Size by Customer Size (2013-2018)
11 Market Forecast by Regions, Product and Application (2018-2025)
11.1 Global Speech Based Interactive Voice Response Software Market Size (Million USD) by Regions (2018-2025)
11.1.1 United States Speech Based Interactive Voice Response Software Revenue and Growth Rate (2018-2025)
11.1.2 Europe Speech Based Interactive Voice Response Software Revenue and Growth Rate (2018-2025)
11.1.3 China Speech Based Interactive Voice Response Software Revenue and Growth Rate (2018-2025)
11.1.4 Japan Speech Based Interactive Voice Response Software Revenue and Growth Rate (2018-2025)
11.1.5 Southeast Asia Speech Based Interactive Voice Response Software Revenue and Growth Rate (2018-2025)
11.1.6 India Speech Based Interactive Voice Response Software Revenue and Growth Rate (2018-2025)
11.2 Global Speech Based Interactive Voice Response Software Market Size by Application (2018-2025)
11.3 Global Speech Based Interactive Voice Response Software Market Size by Product (2018-2025)
11.4 Global Speech Based Interactive Voice Response Software Market Size by Customer Size (2018-2025)
12 Speech Based Interactive Voice Response Software Market Dynamics
12.1 Speech Based Interactive Voice Response Software Market Opportunities
12.2 Speech Based Interactive Voice Response Software Challenge and Risk
12.3 Speech Based Interactive Voice Response Software Market Constraints and Threat
12.4 Speech Based Interactive Voice Response Software Market Driving Force
13 Factors Influencing
13.1 Macro-Economic Factors
13.1.1 North America Economic Overview
13.1.2 Europe Economic Overview
13.1.3 Asia Pacific Economic Overview
13.1.4 Other Regions Economic Overview
13.2 Price Trend of Key Industrial Raw Material
13.2.1 Oil & Gas
13.2.2 Mineral and Metal
14 Research Finding /Conclusion
15 Methodology and Data Source
15.1 Methodology/Research Approach
15.1.1 Research Programs/Design
15.1.2 Market Size Estimation
15.1.3 Market Breakdown and Data Triangulation
15.2 Data Source
15.2.1 Secondary Sources
15.2.2 Primary Sources
15.3 Disclaimer
15.4 Author List
List of Tables and Figures
Figure Global Speech Based Interactive Voice Response Software Market Size (Million USD) Status and Outlook (2013-2025)
Table Global Market Speech Based Interactive Voice Response Software Revenue (Million USD) Comparison by Regions (2013-2025)
Figure Global Speech Based Interactive Voice Response Software Market Share by Regions (2013-2025)
Figure United States Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate (2013-2025)
Figure Europe Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate (2013-2025)
Figure Japan Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate (2013-2025)
Figure China Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate (2013-2025)
Figure India Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate (2013-2025)
Figure Southeast Asia Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate (2013-2025)
Table Global Speech Based Interactive Voice Response Software Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2025)
Figure Global Speech Based Interactive Voice Response Software Revenue Market Share (%) by Product in 2017
Figure Cloud-based Market Size (Million USD) and Growth Rate (2013-2018)
Figure On Premise Market Size (Million USD) and Growth Rate (2013-2018)
Figure Global Speech Based Interactive Voice Response Software Market Size (Million USD) Comparison by Application (2013-2025)
Figure Global Speech Based Interactive Voice Response Software Market Share by Application in 2018
Figure Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate in BFSI (2013-2018)
Figure Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate in Travel and Hospitality (2013-2018)
Figure Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate in Pharma and Healthcare (2013-2018)
Figure Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate in Telecommunications (2013-2018)
Figure Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate in Government and Public Sector (2013-2018)
Figure Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate in Transportation and Logistics (2013-2018)
Figure Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate in ITES (2013-2018)
Figure Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate in Media, Retail, and E-commerce (2013-2018)
Figure Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate in Education and Other Industries (2013-2018)
Table Global Speech Based Interactive Voice Response Software Market Size (Million USD) Comparison by Customer Size (2013-2025)
Figure Global Speech Based Interactive Voice Response Software Market Share by Application in 2017
Figure Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate in Large Enterprise (2013-2018)
Figure Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate in Medium Enterprise (2013-2018)
Figure Speech Based Interactive Voice Response Software Market Size (Million USD) and Growth Rate in Small Enterprise (2013-2018)
Figure GDP for Major Regions in 2016
Figure G20 GDP Long-Term Forecast Total, Million US dollars, 2060
Figure G20 Gross Domestic Product (GDP) Total, US Dollars/Capita, 2016
Figure Saving Rate Total, % of GDP, 2015
Figure Forecast of Global Middle-Class Population, 2015 to 2030
Figure Fertility Rates per Woman, 1970 to 2015
Figure Average Years of Schooling of the Adult Population
Figure Household Disposable Income Gross adjusted, US dollars/capita, 2016
Figure Household Spending Total, Million US dollars, 2015
Figure Net National Income Total, US dollars/capita, 2017
Table Global Speech Based Interactive Voice Response Software Revenue (Million USD) by Players (2013-2018)
Table Global Speech Based Interactive Voice Response Software Revenue Market Share (%) by Players (2013-2018)
Figure Global Speech Based Interactive Voice Response Software Market Size Share by Players in 2017
Figure Global Top 3 Players Speech Based Interactive Voice Response Software Market Share in 2017
Figure Global Top 5 Players Speech Based Interactive Voice Response Software Market Share in 2017
Table 8X8, Inc. (US) Basic Information List
Table Speech Based Interactive Voice Response Software Business Revenue of 8X8, Inc. (US) (2013-2018)
Figure 8X8, Inc. (US) Speech Based Interactive Voice Response Software Business Revenue and Growth Rate
Figure 8X8, Inc. (US) Speech Based Interactive Voice Response Software Business Revenue Market Share (%) (2013-2018)
Table Nuance Communications, Inc. (US) Basic Information List
Table Speech Based Interactive Voice Response Software Business Revenue of Nuance Communications, Inc. (US) (2013-2018)
Figure Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Business Revenue and Growth Rate
Figure Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Business Revenue Market Share (%) (2013-2018)
Table Convergys Corporation (US) Basic Information List
Table Speech Based Interactive Voice Response Software Business Revenue of Convergys Corporation (US) (2013-2018)
Figure Convergys Corporation (US) Speech Based Interactive Voice Response Software Business Revenue and Growth Rate
Figure Convergys Corporation (US) Speech Based Interactive Voice Response Software Business Revenue Market Share (%) (2013-2018)
Table Avaya Inc. (US) Basic Information List
Table Speech Based Interactive Voice Response Software Business Revenue of Avaya Inc. (US) (2013-2018)
Figure Avaya Inc. (US) Speech Based Interactive Voice Response Software Business Revenue and Growth Rate
Figure Avaya Inc. (US) Speech Based Interactive Voice Response Software Business Revenue Market Share (%) (2013-2018)
Table Cisco Systems, Inc. (US) Basic Information List
Figure Speech Based Interactive Voice Response Software Product of Cisco Systems, Inc. (US)
Table Speech Based Interactive Voice Response Software Products Information
Table Speech Based Interactive Voice Response Software Business Revenue of Cisco Systems, Inc. (US) (2013-2018)
Figure Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Business Revenue and Growth Rate
Figure Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Business Revenue Market Share (%) (2013-2018)
Table Connect First Basic Information List
Table Speech Based Interactive Voice Response Software Business Revenue of Connect First (2013-2018)
Figure Connect First Speech Based Interactive Voice Response Software Business Revenue and Growth Rate
Figure Connect First Speech Based Interactive Voice Response Software Business Revenue Market Share (%) (2013-2018)
Table West Corporation (US) Basic Information List
Table Speech Based Interactive Voice Response Software Business Revenue of West Corporation (US) (2013-2018)
Figure West Corporation (US) Speech Based Interactive Voice Response Software Business Revenue and Growth Rate
Figure West Corporation (US) Speech Based Interactive Voice Response Software Business Revenue Market Share (%) (2013-2018)
Table Genesys Telecommunication Laboratories, Inc. (US) Basic Information List
Table Speech Based Interactive Voice Response Software Business Revenue of Genesys Telecommunication Laboratories, Inc. (US) (2013-2018)
Figure Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Business Revenue and Growth Rate
Figure Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Business Revenue Market Share (%) (2013-2018)
Table Verizon Communications Inc. (US) Basic Information List
Table Speech Based Interactive Voice Response Software Business Revenue of Verizon Communications Inc. (US) (2013-2018)
Figure Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Business Revenue and Growth Rate
Figure Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Business Revenue Market Share (%) (2013-2018)
Table IVR Lab Basic Information List
Table Speech Based Interactive Voice Response Software Business Revenue of IVR Lab (2013-2018)
Figure IVR Lab Speech Based Interactive Voice Response Software Business Revenue and Growth Rate
Figure IVR Lab Speech Based Interactive Voice Response Software

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