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Global Agent Performance Optimization (APO) Market Size, Status and Forecast 2025

Global Agent Performance Optimization (APO) Market Size, Status and Forecast 2025

The Global Agent Performance Optimization (APO) Market Size, Status and Forecast 2025 is a professional and in-depth study on the current state of the Agent Performance Optimization (APO) market. Annual estimates and forecasts are provided for the period 2017 through 2025. Also, a five-year historic analysis is provided for these markets. The Agent Performance Optimization (APO) industry was 1916.41million USD in 2017 and is projected to reach USD 6058.94 million USD by 2025, at a CAGR (Compounded Annual Growth Rate) of 15.48% between 2017 and 2025.

The report provides a basic overview of the Agent Performance Optimization (APO) industry including definition, classification, application and industry chain structure. Then, the report focuses on global major leading industry players with information such as company profiles, product picture and specifications, sales, market share and contact information. What¡¯s more, the Agent Performance Optimization (APO) industry development trends and marketing channels are analyzed.

This report studies Agent Performance Optimization (APO) focuses on top manufacturers in global market, with revenue and market share for each manufacturer, covering
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.


Market segment by regions, this report splits global into several key regions, with industry, revenue, market share and growth rate of Agent Performance Optimization (APO) in these regions, from 2013 to 2025 (forecast), like
North America
Europe
China
Japan
Southeast Asia
South America
ROW


Split by product types, with revenue and market share and growth rate of each type, can be divided into
Cloud Based
On Premises

Split by applications, this report focuses on industry, market share and growth rate of Agent Performance Optimization (APO) in each application, can be divided into
Small & Mid-sized Businesses
Large Enterprises

In a word, the report provides major statistics on the state of the Agent Performance Optimization (APO) industry and is a valuable source of guidance and direction for companies and individuals interested in the market.


1 Agent Performance Optimization (APO) Market Overview 1
1.1 Product Overview and Scope of Agent Performance Optimization (APO) 1
1.2 Agent Performance Optimization (APO) Segment by Types 2
1.2.1 Global Market Share of Agent Performance Optimization (APO) by Types in 2017 2
1.2.2 Cloud Based 3
1.2.3 On Premises 3
1.3 Agent Performance Optimization (APO) Segment by Applications 4
1.3.1 Agent Performance Optimization (APO) Consumption Market Share by Applications in 2017 4
1.3.2 Small & Mid-sized Businesses 5
1.3.3 Large Enterprises 5
1.4 Agent Performance Optimization (APO) Market by Regions 6
1.4.1 North America Status and Prospect (2013-2025F) 6
1.4.2 Europe Status and Prospect (2013-2025F) 7
1.4.3 China Status and Prospect (2013-2025F) 8
1.4.4 Japan Status and Prospect (2013-2025F) 9
1.4.5 Southeast Asia Status and Prospect (2013-2025F) 10
1.4.6 South America Status and Prospect (2013-2025F) 11
1.4.7 ROW Status and Prospect (2013-2025F) 12
1.5 Global Market Size of Agent Performance Optimization (APO) (2013-2025F) 13
2 Global Agent Performance Optimization (APO) Market Competition by Manufacturers 14
2.1 Global Agent Performance Optimization (APO) Revenue and Share by Manufacturers (2013-2018E) 14
2.2 Agent Performance Optimization (APO) Market Competitive Situation and Trends 17
2.2.1 Agent Performance Optimization (APO) Market Concentration Rate 17
2.2.2 Agent Performance Optimization (APO) Market Share of Top 3 and Top 5 Manufacturers 18
3 Company (Top Players) Profiles and Key Data 19
3.1 NICE Ltd 19
3.1.1 Company Profile 19
3.1.2 Product Picture and Specifications 20
3.1.3 Revenue, Gross Margin Analysis of NICE Ltd 23
3.1.4 Contact Information 24
3.2 Genesys 24
3.2.1 Company Profile 24
3.2.2 Product Picture and Specifications 25
3.2.3 Revenue, Gross Margin Analysis of Genesys 27
3.2.4 Contact Information 28
3.3 Verint Systems Inc 28
3.3.1 Company Profile 28
3.3.2 Product Picture and Specifications 30
3.3.3 Revenue, Gross Margin Analysis of Verint Systems Inc 31
3.3.4 Contact Information 32
3.4 ASPECT 33
3.4.1 Company Profile 33
3.4.2 Product Picture and Specifications 33
3.4.3 Revenue, Gross Margin Analysis of ASPECT 34
3.4.4 Contact Information 35
3.5 CALABRIO 36
3.5.1 Company Profile 36
3.5.2 Product Specifications 36
3.5.3 Revenue, Gross Margin Analysis of CALABRIO 38
3.5.4 Contact Information 39
3.6 FIVE9 39
3.6.1 Company Profile 39
3.6.2 Product Picture and Specifications 40
3.6.3 Revenue, Gross Margin Analysis of FIVE9 41
3.6.4 Contact Information 42
3.7 Teleopti AB 42
3.7.1 Company Profile 42
3.7.2 Product Picture and Specifications 44
3.7.3 Revenue, Gross Margin Analysis of Teleopti AB 45
3.7.4 Contact Information 46
3.8 ZOOM International 46
3.8.1 Company Profile 46
3.8.2 Product Picture and Specifications 47
3.8.3 Revenue, Gross Margin Analysis of ZOOM International 49
3.8.4 Contact Information 51
3.9 InVision Software 51
3.9.1 Company Profile 51
3.9.2 Product Picture and Specifications 52
3.9.3 Revenue, Gross Margin Analysis of InVision Software 54
3.9.4 Contact Information 55
3.10 Upstream Works Software 55
3.10.1 Company Profile 55
3.10.2 Product Picture and Specifications 56
3.10.3 Revenue, Gross Margin Analysis of Upstream Works Software 58
3.10.4 Contact Information 59
3.11 Envision Telephony 60
3.11.1 Company Profile 60
3.11.2 Product Picture and Specifications 60
3.11.3 Revenue, Gross Margin Analysis of Envision Telephony 62
3.11.4 Contact Information 63
3.12 CALLMINER 63
3.12.1 Company Profile 63
3.12.2 Product Picture and Specifications 64
3.12.3 Revenue, Gross Margin Analysis of CALLMINER 65
3.12.4 Contact Information 66
3.13 CALLFINDER 67
3.13.1 Company Profile 67
3.13.2 Product Picture and Specifications 68
3.13.3 Revenue, Gross Margin Analysis of CALLFINDER 69
3.13.4 Contact Information 70
3.14 HigherGround 70
3.14.1 Company Profile 70
3.14.2 Product Picture and Specifications 72
3.14.3 Revenue, Gross Margin Analysis of HigherGround 73
3.14.4 Contact Information 74
4 Global Agent Performance Optimization (APO) Market Size by Product and Application (2013-2018E) 75
4.1 Global Agent Performance Optimization (APO) Market Size by Product (2013-2018E) 75
4.1.1 Global Agent Performance Optimization (APO) Revenue and Market Share by Product Types (2013-2018E) 75
4.1.2 Global Agent Performance Optimization (APO) Revenue Growth by Type (2013-2018E) 77
4.2 Global Agent Performance Optimization (APO) Market Size by Product (2013-2018E) 78
4.2.1 Global Agent Performance Optimization (APO) Revenue and Market Share by Applications (2013-2018E) 78
4.2.2 Global Agent Performance Optimization (APO) Revenue Growth by Application (2013-2018E) 80
5 North America Agent Performance Optimization (APO) Development Status and Outlook 82
5.1 North America Agent Performance Optimization (APO) Market Size (2013-2018E) 82
5.2 North America Agent Performance Optimization (APO) Market Size and Market Share by Players (2013-2018E) 83
5.3 North America Agent Performance Optimization (APO) Market Size by Type (2013-2018E) 84
5.4 North America Agent Performance Optimization (APO) Market Size by Application (2013-2018E) 85
6 Europe Agent Performance Optimization (APO) Development Status and Outlook 87
6.1 Europe Agent Performance Optimization (APO) Market Size (2013-2018E) 87
6.2 Europe Agent Performance Optimization (APO) Market Size and Market Share by Players (2013-2018E) 88
6.3 Europe Agent Performance Optimization (APO) Market Size by Type (2013-2018E) 89
6.4 Europe Agent Performance Optimization (APO) Market Size by Application (2013-2018E) 90
7 China Agent Performance Optimization (APO) Development Status and Outlook 92
7.1 China Agent Performance Optimization (APO) Market Size (2013-2018E) 92
7.2 China Agent Performance Optimization (APO) Market Size and Market Share by Players (2013-2018E) 93
7.3 China Agent Performance Optimization (APO) Market Size by Type (2013-2018E) 94
7.4 China Agent Performance Optimization (APO) Market Size by Application (2013-2018E) 95
8 Japan Agent Performance Optimization (APO) Development Status and Outlook 96
8.1 Japan Agent Performance Optimization (APO) Market Size (2013-2018E) 96
8.2 Japan Agent Performance Optimization (APO) Market Size and Market Share by Players (2013-2018E) 97
8.3 Japan Agent Performance Optimization (APO) Market Size by Type (2013-2018E) 98
8.4 Japan Agent Performance Optimization (APO) Market Size by Application (2013-2018E) 99
9 Southeast Asia Agent Performance Optimization (APO) Development Status and Outlook 100
9.1 Southeast Asia Agent Performance Optimization (APO) Market Size (2013-2018E) 100
9.2 Southeast Asia Agent Performance Optimization (APO) Market Size and Market Share by Players (2013-2018E) 101
9.3 Southeast Asia Agent Performance Optimization (APO) Market Size by Type (2013-2018E) 102
9.4 Southeast Asia Agent Performance Optimization (APO) Market Size by Application (2013-2018E) 103
10 South America Agent Performance Optimization (APO) Development Status and Outlook 104
10.1 South America Agent Performance Optimization (APO) Market Size (2013-2018E) 104
10.2 South America Agent Performance Optimization (APO) Market Size and Market Share by Players (2013-2018E) 105
10.3 South America Agent Performance Optimization (APO) Market Size by Type (2013-2018E) 106
10.4 South America Agent Performance Optimization (APO) Market Size by Application (2013-2018E) 107
11 Global Agent Performance Optimization (APO) Market Forecast (2018E-2025F) 108
11.1 Global Agent Performance Optimization (APO) Revenue Forecast (2018E-2025F) 108
11.2 Global Agent Performance Optimization (APO) Revenue by Regions (2018E-2025F) 108
11.2.1 North America Agent Performance Optimization (APO) Consumption Market Size by Value and Volume Forecast (2018E-2025F) 110
11.2.2 Europe Agent Performance Optimization (APO) Consumption Market Size by Value and Volume Forecast (2018E-2025F) 111
11.2.3 China Agent Performance Optimization (APO) Consumption Market Size by Value and Volume Forecast (2018E-2025F) 112
11.2.4 Japan Agent Performance Optimization (APO) Consumption Market Size by Value and Volume Forecast (2018E-2025F) 113
11.2.5 Southeast Asia Agent Performance Optimization (APO) Consumption Market Size by Value and Volume Forecast (2018E-2025F) 114
11.2.6 South America Agent Performance Optimization (APO) Consumption Market Size by Value and Volume Forecast (2018E-2025F) 115
11.2.7 ROW Agent Performance Optimization (APO) Consumption Market Size by Value and Volume Forecast (2018E-2025F) 116
11.3 Global Agent Performance Optimization (APO) Revenue Forecast by Type (2018E-2025F) 116
11.4 Global Agent Performance Optimization (APO) Consumption Forecast by Application (2018E-2025F) 117
12 Marketing Strategy Analysis, Distributors/Traders 119
12.1 Marketing Channel 119
12.1.1 Direct Marketing 120
12.1.2 Indirect Marketing 121
12.1.3 Marketing Channel Development Trend 121
12.2 Market Positioning 121
12.2.1 Pricing Strategy 121
12.2.2 Brand Strategy 122
12.3 Downstream Buyers 124
13 Agent Performance Optimization (APO) Market Dynamics 126
13.1 Agent Performance Optimization (APO) Market Opportunities 126
13.2 Agent Performance Optimization (APO) Challenge and Risk 126
13.2.1 Challenges 126
13.2.2 Risk Factors 127
13.3 Agent Performance Optimization (APO) Market Driving Force 127
13.3.1 Growing Demand from Emerging Markets 127
13.3.2 Potential Application 128
13.4 Mergers & Acquisitions, Expansion 128
14 Market Effect Factors Analysis 132
14.1 Technology Progress in Related Industry 132
14.1.1 Call Center 132
14.1.2 Workforce Optimization 132
14.2 Consumer Needs/Customer Preference Change 133
14.3 Economic/Political Environmental Change 133
15 Research Findings and Conclusion 134
16 Appendix 135
Disclosure Section 135
Research Methodology 135
Data Source 136
Disclaimer 136
Author List 138
List of Tables and Figures
Figure Picture of Agent Performance Optimization (APO) 1
Figure Global Market Share of Agent Performance Optimization (APO) by Types in 2017 2
Table Classification of Agent Performance Optimization (APO) 2
Figure Cloud Workforce Management Software for Contact Centers 3
Figure On Premises Picture 3
Figure Agent Performance Optimization (APO) Consumption Market Share by Applications in 2017 4
Table Application of Agent Performance Optimization (APO) 4
Figure Small & Mid-sized Businesses Examples 5
Figure Large Enterprises Examples 5
Figure North America Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate (2013-2025F) 6
Figure Europe Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate (2013-2025F) 7
Figure China Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate (2013-2025F) 8
Figure Japan Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate (2013-2025F) 9
Figure Southeast Asia Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate (2013-2025F) 10
Figure South America Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate (2013-2025F) 11
Figure ROW Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate (2013-2025F) 12
Figure Global Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate (2013-2025F) 13
Table Global Agent Performance Optimization (APO) Revenue (Million USD) by Manufacturers (2013-2018E) 14
Table Global Agent Performance Optimization (APO) Revenue Share by Manufacturers (2013-2018E) 14
Figure 2013 Global Agent Performance Optimization (APO) Revenue Share by Manufacturers 15
Figure 2018E Global Agent Performance Optimization (APO) Revenue Share by Manufacturers 16
Figure 2017 Global Agent Performance Optimization (APO) Concentration Rate by Region 17
Figure 2017 Agent Performance Optimization (APO) Market Share of Top 3 Manufacturers 18
Figure 2017 Agent Performance Optimization (APO) Market Share of Top 5 Manufacturers 18
Table NICE Ltd Information List 19
Table Agent Performance Optimization (APO) Product Picture and Specifications of NICE Ltd 20
Table Agent Performance Optimization (APO) Revenue (Million USD) and Gross Margin of NICE Ltd 2013-2018E 23
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate of NICE Ltd 2013-2018E 23
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Global Market Share of NICE Ltd 2013-2018E 24
Table Contact Information of NICE Ltd 24
Table Genesys Information List 24
Table Agent Performance Optimization (APO) Product Picture and Specifications of Genesys 25
Table Agent Performance Optimization (APO) Revenue (Million USD) and Gross Margin of Genesys 2013-2018E 27
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate of Genesys 2013-2018E 27
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Global Market Share of Genesys 2013-2018E 28
Table Contact Information of Genesys 28
Table Verint Systems Inc Information List 28
Table Agent Performance Optimization (APO) Product Picture and Specifications of Verint Systems Inc 30
Table Agent Performance Optimization (APO) Revenue (Million USD) and Gross Margin of Verint Systems Inc 2013-2018E 31
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate of Verint Systems Inc 2013-2018E 32
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Global Market Share of Verint Systems Inc 2013-2018E 32
Table Contact Information of Verint Systems Inc 32
Table ASPECT Information List 33
Table Agent Performance Optimization (APO) Product Picture and Specifications of ASPECT 33
Table Agent Performance Optimization (APO) Revenue (Million USD) and Gross Margin of ASPECT 2013-2018E 34
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate of ASPECT 2013-2018E 35
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Global Market Share of ASPECT 2013-2018E 35
Table Contact Information of ASPECT 35
Table CALABRIO Information List 36
Table Agent Performance Optimization (APO) Specifications of CALABRIO 36
Table Agent Performance Optimization (APO) Revenue (Million USD) and Gross Margin of CALABRIO 2013-2018E 38
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate of CALABRIO 2013-2018E 38
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Global Market Share of CALABRIO 2013-2018E 39
Table Contact Information of CALABRIO 39
Table FIVE9 Information List 39
Table Agent Performance Optimization (APO) Product Picture and Specifications of FIVE9 40
Table Agent Performance Optimization (APO) Revenue (Million USD) and Gross Margin of FIVE9 2013-2018E 41
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate of FIVE9 2013-2018E 41
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Global Market Share of FIVE9 2013-2018E 42
Table Contact Information of FIVE9 42
Table Teleopti AB Information List 42
Table Agent Performance Optimization (APO) Product Picture and Specifications of Teleopti AB 44
Table Agent Performance Optimization (APO) Revenue (Million USD) and Gross Margin of Teleopti AB 2013-2018E 45
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate of Teleopti AB 2013-2018E 45
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Global Market Share of Teleopti AB 2013-2018E 46
Table Contact Information of Teleopti AB 46
Table ZOOM International Information List 46
Table Agent Performance Optimization (APO) Product Picture and Specifications of ZOOM International 47
Table Agent Performance Optimization (APO) Revenue (Million USD) and Gross Margin of ZOOM International 2013-2018E 49
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate of ZOOM International 2013-2018E 50
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Global Market Share of ZOOM International 2013-2018E 50
Table Contact Information of ZOOM International 51
Table InVision Software Information List 51
Table Agent Performance Optimization (APO) Product Picture and Specifications of InVision Software 52
Table Agent Performance Optimization (APO) Revenue (Million USD) and Gross Margin of InVision Software 2013-2018E 54
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate of InVision Software 2013-2018E 54
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Global Market Share of InVision Software 2013-2018E 55
Table Contact Information of InVision Software 55
Table Upstream Works Software Information List 55
Table Agent Performance Optimization (APO) Product Picture and Specifications of Upstream Works Software 56
Table Agent Performance Optimization (APO) Revenue (Million USD) and Gross Margin of Upstream Works Software 2013-2018E 58
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Growth Rate of Upstream Works Software 2013-2018E 58
Figure Agent Performance Optimization (APO) Revenue (Million USD) and Global Market Share of Upstream Works Software 2013-2018E 59
Table Contact Information of Upstream Works Software 59

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