Netherlands - Telecoms Infrastructure, Operators, Regulations - Statistics and Analyses

Netherlands - Telecoms Infrastructure, Operators, Regulations - Statistics and Analyses

In common with other telecom markets in the region, the Dutch market is seeing a continuing decline in the fixed-line voice market as customers migrate to VoIP and mobile platforms for voice calls. In addition, the physical copper infrastructure is being replaced with fibre. KPN planned to stop marketing PSTN lines during 2020 and focus on IP connectivity. As part of this process, some customers in rural areas, where the cost of deploying fibre is prohibitive, are being served with hybrid DSL/LTE services while for a number of customers 5G will replace fixed-line connectivity for voice and data services in coming years.

The country has one of the highest fixed broadband penetration rates in the world, with effective cross-platform competition between DSL and HFC networks further stimulated by numerous fibre deployments. By early 2019 about 44% of fixed broadband connections provided data above 100Mb/s. Under regulatory measures adopted in October 2018 the main cableco VodafoneZiggo is obliged to offer wholesale cable broadband access to competitors: the company's wholesale offer was published in March 2019. KPN has similar obligations on wholesale copper and fibre access.

This report details the key aspects of the Dutch telecom market. It provides updated data on fixed network services, profiles the major operators, and reviews the key regulatory issues including interconnection, local loop unbundling, number portability, carrier preselection, and the provisions for competitor access to cable and fibre infrastructure.

Key developments:

KPN to stop offering ISDN2/PSTN services;
VodafoneZiggo publishes wholesale reference offer;
Government invests 90 million in smart infrastructure project;
Netherlands Telecom Agency given oversight for smart meter deployments;
KPN reports recovery in revenue for 9M 2019;
New regulator merges three market oversight entities;
Report update includes the regulators market data to Q4 2018, telcos operating and financial data to Q3 2019, Telecom Maturity Index charts and analyses, recent market developments.

Companies mentioned in this report:

KPN, UPC Nederland, Tele2 Nederland, Stipte (Scarlet Telecom), Ziggo, Vodafone Netherlands


  • Synopsis
  • Key statistics
    • Table Top Level Country Statistics and Telco Authorities - Netherlands – 2019 (e)
  • Regional European Market Comparison
    • EUROPE TELECOM MATURITY INDEX BY TIER
      • Market Leaders
      • Market Challengers
      • Market Emergents
    • TMI VERSUS GDP
    • MOBILE AND MOBILE BROADBAND PENETRATION
    • FIXED VERSUS MOBILE BROADBAND PENETRATION
  • Country overview
  • Telecommunications market
    • MARKET ANALYSIS
      • Table Change in telecom infrastructure investment by sector – 2012 – 2018
  • Regulatory environment
    • HISTORICAL OVERVIEW
    • REGULATORY AUTHORITY
    • TELECOM SECTOR LIBERALISATION
    • INTERCONNECT
    • ACCESS
      • Cable access
      • Fibre access
        • Table Change in the number of wholesale unbundled connections – 2014 – 2018
        • Table Wholesale fibre active unbundled connections – 2014 – 2018
    • NUMBER PORTABILITY (NP)
    • CARRIER PRESELECTION (CPS)
    • WHOLESALE LINE RENTAL (WLR)
      • Table Decline in the number of WLR lines – 2008 – 2019
  • Fixed network operators
    • Table Decline in fixed-line revenue (PSTN, VoB) – 2006 – 2018
    • Table Decline in VoIP and PSTN traffic – 2016 – 2018
    • Table Decline in fixed-line traffic revenue – 2006 – 2018
    • Table Change in fixed-line service revenue by retail, wholesale – 2013 – 2018
    • ROYAL KONINKLIJKE PTT NEDERLAND (KPN)
      • Table Development of KPN's annual net line loss (consumer) – 2005 – 2019
      • Table Decline in the number of KPN's connected PSTN households (consumer) – 2005 – 2019
      • Table Change in the number of KPN's RGUs by platform (consumer) – 2015 – 2019
      • Table Development of KPN Group's financial data – 2009 – 2019
      • Table KPN financial data by sector (Netherlands) – 2005 – 2019
    • SCARLET TELECOM (STIPTE)
    • TELE2 NETHERLANDS
      • Versatel Telecom International
    • VODAFONEZIGGO
      • Table Development of VodafoneZiggo's financial data – 2006 – 2019
      • Table Change in VodafoneZiggo's subscriber base by platform – 2007 – 2019
  • Telecommunications infrastructure
    • NATIONAL TELECOM NETWORK
      • Table Fixed lines in services by type (retail) – 2008 – 2018
      • Table Proportion of fixed-lines churned and disconnected – 2015 – 2018
      • Table Decline in the number of fixed lines in service and teledensity – 2009 – 2024
    • INTERNATIONAL INFRASTRUCTURE
      • Table Growth in international internet bandwidth – 2009 – 2016
    • SMART INFRASTRUCTURE
      • Amsterdam
    • WHOLESALE
      • Wholesale broadband access
        • Table Development of KPN's wholesale connections by type – 2015 – 2019
  • Appendix – Historic data
    • Table Historic - Fixed lines in service and teledensity – 1999 – 2009
    • Table Historic - KPN Group financial data – 2004 – 2009
    • Table Historic - UPC Nederland subscribers – 2005 – 2014
    • Table Historic - KPN consumer market share by sector – 2007 – 2017
    • Table Historic – International internet bandwidth – 1998 – 2009
    • Table Historic - CPS connections – 2008 – 2014
    • Table Historic - Fixed-line traffic by type – 2008 – 2015
    • Table Historic - Tele2 Netherlands residential subscribers by type – 2007 – 2018
    • Table Historic - Tele2 Netherlands revenue by sector – 2007 – 2018
    • Table Historic - Unbundled MDF connections by type – 2008 – 2015
  • Related reports

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