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Tech Mahindra - Customer Management Services

1. Background
2. Revenue Summary
3. Key Offerings
3.1 Technology
3.2 Pricing
4. Delivery Capability and Partnerships
4.1 India
4.2 Rest of APAC
4.3 U.K. and Continental Europe
4.4 Africa
4.5 U.S.
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

Tech Mahindra - Customer Management Services

Who Is This Vendor Assessment For?
NelsonHall’s Customer Management Services (CMS) profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities designed for:
Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights
Tech Mahindra’s customer management services (CMS) offerings are part of its business services group (BSG), which also includes asset management, drug safety, source to pay, F&A, art pack management, and consulting.
It offers customer management services in:
Customer care
Sales
Technical support
Fulfillment and back-office.

Scope of the Report
The report provides a comprehensive and objective analysis of Tech Mahindra’s CMS offerings and capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.


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