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TELUS - Customer Experience Operations Transformation

Publisher NelsonHall
Published Jan 28, 2022
Length 10 Pages
SKU # BGCQ16957804

Description

TELUS - Customer Experience Operations Transformation

Who is This Vendor Assessment For?
NelsonHall’s CX Operations Transformation profile on TELUS International is a comprehensive assessment of TELUS International’s offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the CX Services sector.

Key Findings & Highlights
In 2021, TELUS International consolidated its 2020 acquisition of Lionbridge AI into TELUS International AI Data Solutions and formally organized its managed digital IT services practice into the company. TELUS International positions as an end-to-end, full-digital lifecycle services provider focusing on CX transformation, CCaaS, trust and safety, data annotation, and AI/ML data training. It is verticalizing some of its offerings to bridge the gap between digital solutions and the CX services practice.

Scope of the Report
The report provides a comprehensive and objective analysis of TELUS International’s CX services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.

Table of Contents

10 Pages
1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capabilities
4.1 Delivery Capability
4.2 Platforms and Intellectual Property
4.3 Commercial Models
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1. Strengths
7.2. Challenges
8. Outlook

Pricing

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  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

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