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Global Unified Communication-as-a-Service in Manufacturing Market - Segmented by Royalty (Performance, Mechanical – Physical, Mechanical – Digital, Synchronization), and Region - Growth, Trends, and Forecast (2018 - 2023)

Global Unified Communication-as-a-Service in Manufacturing Market - Segmented by Royalty (Performance, Mechanical – Physical, Mechanical – Digital, Synchronization), and Region - Growth, Trends, and Forecast (2018 - 2023)

The global unified communication-as-a-service (UCaaS) in manufacturing market is expected to register a CAGR of 14.74% over the forecast period of 2018–2023. The scope of the report is limited to countries in which major players are present, like the United States, Canada, Italy, France, Germany, United Kingdom, China, Japan, etc.

Implementation of UCaaS in the day to day business operations brings various advantages, such as improved scalability, reliability, and collaboration among disparate work groups. Various costs for the companies such as on-premise deployment of communication software of arranging sophisticated systems for the communication between various channels, etc. Manufacturing units typically consist of various diverse business units, which must be in collaboration with one another, further necessitating the use of UCaaS systems in the domain. Manufacturing is one of the sectors which involves the highest mobility, owing to which the implementation of UCaaS systems is expected to improve collaboration between various domains. The investment by the number of companies in online cloud communications service is also expected to increase to approximately USD 10 billion, which emphasizes the growth of UCaaS systems in manufacturing.

Growth of Need for Mobility Driving UCaaS

Modern businesses are expeditiously deploying UCaaS in a bid to increase productivity and improve their decision-making processes. Technological advancements in IoT and Artificial Intelligence, coupled with emerging trends in the retail sector, such as workforce mobility are encouraging the adoption of UCaaS. Enterprises are constantly opting for solutions that will channel a large number of computing devices and create advanced communication infrastructure. The policies, such as bring-your-own-device is increasing the number of devices that need to be integrated with the enterprise networks. By 2020, remote and mobile workers will account for nearly 75% of the workforce in the United States alone. It offers improved productivity and collaboration by tying geographically distributed offices together by integrating and streamlining communications.

North America to have the Highest Share

Walmart had decided to invest USD 11 billion in 2017 in capital expenditures, much of which has been poured into enhancing the online presence and optimizing the workflow. Moreover, it further expects the United States e-commerce business to grow sales by roughly 40% in fiscal 2019, further driving the demand for UCaaS in e-commerce. Canada’ s retail industry trade in the month August 2017 was estimated at USD 97.97 billion, a jump of 5.9% from the same month in the previous year, citing a healthy growth rate in the industry. A dormant Canadian economy has led to consumers becoming deal-hunters, which has benefited many retail chains to position themselves on the basis of low prices, including Walmart Supercenter, Costco, and Dollarama, among others. Internet retailing continues to be a major driving factor for the growth of the consumer products market. Also, the growing health and wellness trend has reinforced the development of high-end grocery sales, taking the retail market forward.

Key Developments in the Market

  • February 2018: NetFortris partnered with Telarus, a leading company with a range of product portfolio. This partnership is expected to complement both the companies.
  • November 2017: Cisco acquired Broadsoft for USD 1.9 billion. Both the companies are working as separate entities, but there are several ventures, which could be complemented and completed by Broadsoft for Cisco.
The major players include - 8×8, INC., MICROSOFT, IBM CORPORATION, CISCO SYSTEMS, INC., VERIZON WIRELESS, GETRONICS, RING CENTRAL, ALCATEL-LUCENT, DXC TECHNOLOGY, MITEL, DIMENSION DATA, and AVAYA, amongst other.

Reasons to Purchase the Report
  • Need for mobility in all domains act as a driver to the global unified communication-as-a-service market scenario.
  • Analyzing various perspectives of the market with the help of Porter’s Five Forces Analysis.
  • The region that is expected to dominate the market is analyzed in detail.
  • The regions which are expected to witness the fastest growth during the forecast period are analyzed and estimated for growth.
  • Identify the latest developments, market shares, and strategies employed by the major market players.
  • 3-month analyst support along with the Market Estimate sheet (in Excel).
Please note: This publisher does offer titles that are created upon receipt of order. If you are purchasing a PDF Email Delivery option above, the report will take approximately 2 business days to prepare and deliver.


1. Introduction
1.1 Key Study Deliverables
1.2 Market Definition
1.3 Study Assumptions
2. Research Methodology
3. Executive Summary
4. Market Insights
4.1 Market Overview
4.2 Industry Attractiveness - Porter's Five Forces Analysis
4.2.1 Threat of New Entrants
4.2.2 Bargaining Power of Suppliers
4.2.3 Bargaining Power of Consumers
4.2.4 Threat of Substitute Products and Services
4.2.5 Competitive Rivalry
5. Market Dynamics
5.1 Drivers
5.1.1 Increasing Demand for Mobility
5.2 Restraints
5.2.1 Integration of Existing and Legacy Systems to Cloud
6. Technological Overview
7. Market Segmentation
7.1 By Geography
7.1.1 North America
7.1.1.1 United States
7.1.1.2 Canada
7.1.1.3 Rest of North America
7.1.2 Europe
7.1.2.1 United Kingdom
7.1.2.2 Germany
7.1.2.3 France
7.1.2.4 Italy
7.1.2.5 Rest of Europe
7.1.3 Asia-Pacific
7.1.3.1 China
7.1.3.2 Japan
7.1.3.3 India
7.1.3.4 Rest of Asia-Pacific
7.1.4 Rest of the World
8. Key Vendor Profiles
8.1 8×8, Inc.
8.2 Alcatel-Lucen
8.3 Avaya
8.4 Cisco Systems, Inc.
8.5 Dimension Data
8.6 DXC Technology
8.7 Getronics
8.8 IBM Corporation
8.9 Microsoft
8.10 Mitel
8.11 Ring central
8.12 Verizon Wireless
*List not Exhaustive
9. Investment Analysis
9.1 Recent Mergers & Acquisitions
9.2 Investment Scenario and Opportunities
10. Future of the Market

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