Conversational Artificial Intelligence and Voice Cloning Market Outlook and Forecasts 2020 – 2027

Conversational Artificial Intelligence and Voice Cloning Market Outlook and Forecasts 2020 – 2027

This research evaluates the market drivers and use cases for conversational AI and voice cloning solutions to execute various business functions, most notably CRM. The report also discusses the core technologies used to build conversational AI and voice cloning solutions along with the potential application areas across industry verticals. The report assesses the impact of the COVID-19 pandemic on the long-term business prospects for this market. It also provides analysis of leading company strategies, capabilities, and offerings.

Traditional peer-to-peer communication systems consisting of emails, phone calls, text messages, and face to face meetings have hugely been disrupted with the widespread adoption of next generation platforms such as social media, messaging apps, and voice-based assistants. This has triggered a major paradigm shift in customer behavior to prefer these alternative communications platforms, providing omni-channel experience regardless of devices. Not surprisingly, younger people are at the tip of the spear of the adoption curve for text but also voice, video, and image sharing.

For additional segments, a shift happens with customer expectations with business when they realize they may engage over their favorite chat platform using text, voice, and video communications. The conversational AI plays a profound role here, automatically talking and communicating with customers as if a human being, but really an authentically human-sounding, AI-powered bot.

Conversational AI leverages AI technologies like natural language, machine learning, and other technologies to help software to understand and interact with customers, providing automated and personalized experiences across any channel including web, applications, mobile, and other platforms. Businesses can leverage the opportunity to automate their customer service and serve them in a better way.

Businesses are beginning to integrate conversational AI through voice assistants, chatbots, and messaging apps. We expect that more than 30% of enterprises will shift their customer support function entirely to virtual assistants by 2025. This prediction is supported by our findings that indicate most customers prefer to shop with business through chat applications. This represents a massive shift from five years ago.

Whereas conversational AI sounds like an actual human, voice cloning mimics a known person’s voice that is distinguishable as someone that a real human would believe is the real person that they know. Like normal conversational AI, it may be used with various applications and industry verticals, particularly retail.

With voice cloning, businesses can introduce a customer familiar voice to build a long-term relationship and ensure a better customer experience. Voice cloning models are trained through some data set, usually within only a few hours of recorded speech. It also leverages AI and machine learning technologies to train models so that I can carry out real time conversation with customers.

Apart from the shifting customer behaviors and expectations, there are some other factors that drive enterprises towards leveraging conversational AI and voice cloning solutions. Some of the factors include saving time for customer service, ensuring real time access easily, increasing efficiency, lowering down customer acquisition costs, building long-term relationships, handling customer queries effectively, and reducing customer complaints.

Pandemic mitigation is expected to add a significant growth factor to the conversational AI and voice cloning market as businesses seek to automate operations and enhance worker safety as well as support governmental rules and regulations. As the social distancing, remote work and operation, and massive digitization continue to grow, businesses will be more reliant on providing remote services to customers.

Target Audience:
• AI Companies
• Voice Cloning companies
• Application Developers
• IoT Companies
• Data Analytics companies
• Managed Service companies
• Enterprises and Governments
• Research and Development Companies

Companies in Report:
• Acapela Group
• Alt Inc.
• Amazon (AWS)
• AmplifyReach
• Aristech GmbH
• Artificial Solutions
• AT&T
• Avaamo
• Baidu
• CandyVoice
• Cepstral
• CereProc
• Clinc
• Cognigy
• Conversica
• Creative Virtual
• Descript Inc.
• Exceed.ai
• exClone
• Facebook
• FIS
• Google
• Haptik
• IBM
• Inbenta
• Interactions
• iSpeech
• Kasisto (KAI)
• Kata.ai
• Kore.ai
• LumenVox
• Lyrebird
• Microsoft
• Mindsay
• Nuance Communications
• Oracle
• Pypestream
• Quosphere
• Rasa
• ReadSpeaker (rSpeak)
• Resemble AI
• Rulai
• Saarthi.ai
• SAP
• Smartbox Assistive Technology
• Solvvy
• SoundHound
• VivoTek
• VocaliD
• Voctro Labs
• Voicery


1 Executive Summary
1.1 Overview
1.2 Research Objective
1.3 Select Findings
2 Introduction
2.1 Conversational AI
2.1.1 What is Conversational AI
2.1.2 Conversational AI Architecture
2.1.3 Core Challenges
2.1.4 Core Principles
2.1.5 Technology Component
2.1.6 Conversational AI and Chatbot
2.1.7 Automatic Speech Recognition
2.1.8 Growth Drivers
2.2 Voice Cloning
2.2.1 What is Voice Cloning
2.2.2 Voice Cloning Architecture
2.2.3 AI Voice Cloning
2.2.4 Voice Anti-Spoofing and Fraud Detection
2.2.5 Core Challenges
2.2.6 Growth Drivers
2.3 Building Conversational AI and Voice Cloning
2.4 Personalization
2.5 Enterprise and Customer Benefit
2.6 Artificial General Intelligence
2.7 Artificial Super Intelligence
2.8 Market Drivers and Challenges
2.9 Value Chain
2.9.1 AI Companies
2.9.2 Software/Platform Companies
2.9.3 Analytics Providers
2.9.4 IoT Companies
2.9.5 Connectivity Providers
2.9.6 Enterprises and End Users
2.1 Regulatory Implication
2.10.1 NHMRC
2.10.2 ADA Accessibility Compliance
2.10.3 The Polish Civil Code
2.10.4 GDPR
2.10.5 HIPAA
2.10.6 PCI DSS
2.10.7 FINRA
2.10.8 SOC 2
2.10.9 MIFID II
2.10.10 CCPA
2.11 COVID -19 Impact
3 Technology and Application Analysis
3.1 Conversational AI and Voice Cloning Technology
3.1.1 Machine Learning and Deep Learning
3.1.2 Natural Language Processing
3.1.3 Automatic Speech Recognition
3.1.4 Computer Vision
3.2 Conversational AI and Voice Cloning Application
3.2.1 Chatbots
3.2.2 Intelligent Voice Assistants (IVA) System
3.2.3 Accessibility/ Messaging Application
3.2.4 Digital Games
3.2.5 Interactive Learning Application
3.3 Conversational AI and Voice Cloning Functions
3.3.1 Customer Support
3.3.2 Personal Assistant
3.3.3 Branding and Advertising
3.3.4 Customer Engagement and Retention
3.3.5 Employee Engagement and Onboarding
3.3.6 Data Privacy and Compliance
3.3.7 Campaign Analysis and Data Aggregation
3.4 Conversational AI and Voice Cloning Use Cases
3.4.1 Healthcare and Life Science
3.4.2 Education
3.4.3 Telecom, IT, and Internet
3.4.4 Bank and Financial Institution
3.4.5 Travel and Hospitality/Tourism
3.4.6 Media and Entertainment
3.4.7 Energy and Utilities
3.4.8 Government and Defense
3.4.9 Retail and E-commerce
3.4.10 Manufacturing
3.4.11 Automotive
3.5 Cloud Deployment and Enterprise AI Adoption
3.6 Software Platform and Tools
3.7 5G Deployment and Edge Computing
3.8 Smart Workplace and Service Automation
3.9 Public Safety and Governments
3.1 Ethical Implications
3.11 Social Scam, Theft and Call Fraud
3.12 Augmented Reality and RCS Messaging
3.13 Multiligualism
3.14 M2M Communications
4 Company Analysis
4.1 Acapela Group
4.2 Alt Inc.
4.3 Amazon (AWS)
4.4 Aristech GmbH
4.5 Artificial Solutions
4.6 AT&T
4.7 Avaamo
4.8 AmplifyReach
4.9 Baidu
4.1 CandyVoice
4.11 Cepstral
4.12 CereProc
4.13 Conversica
4.14 Creative Virtual
4.15 Cognigy
4.16 Clinc
4.17 Descript Inc.
4.18 exClone
4.19 Exceed.ai
4.2 Facebook
4.21 FIS
4.22 Google
4.23 Haptik
4.24 IBM
4.25 Inbenta
4.26 iSpeech
4.27 Interactions
4.28 Kata.ai
4.29 Kore.ai
4.3 Kasisto (KAI)
4.31 LumenVox
4.32 Lyrebird
4.33 Microsoft
4.34 Mindsay
4.35 ReadSpeaker (rSpeak)
4.36 Nuance Communications
4.37 Oracle
4.38 Pypestream
4.39 Quosphere
4.4 Rasa
4.41 Rulai
4.42 Resemble AI
4.43 Saarthi.ai
4.44 SAP
4.45 Smartbox Assistive Technology
4.46 Solvvy
4.47 SoundHound
4.48 VivoTek
4.49 VocaliD
4.5 Voctro Labs
4.51 Voicery
5 Conversational AI and Voice Cloning Market Analysis and Forecasts
5.1 Global Conversational AI and Voice Cloning Market 2020 – 2027
5.1.1 Combined Conversational AI and Voice Cloning Market
5.1.2 Conversational AI and Voice Cloning Market by Segment
5.1.3 Conversational AI and Voice Cloning Market by Component
5.1.3.1 Conversational AI and Voice Cloning Market by Solution
5.1.3.2 Conversational AI and Voice Cloning Market by Service
5.1.3.2.1 Conversational AI and Voice Cloning Market by Professional Service
5.1.4 Conversational AI and Voice Cloning Market by Technology
5.1.5 Conversational AI and Voice Cloning Market by Application
5.1.6 Conversational AI and Voice Cloning Market by Function
5.1.7 Conversational AI and Voice Cloning Market by Deployment
5.1.8 Conversational AI and Voice Cloning Market by Enterprise
5.1.9 Conversational AI and Voice Cloning Market by Industry Vertical
5.2 Regional Conversational AI and Voice Cloning Market 2020 – 2027
5.2.1 Conversational AI and Voice Cloning Market by Region
5.2.2 North America Conversational AI and Voice Cloning Market 2020 – 2027
5.2.3 Europe Conversational AI and Voice Cloning Market 2020 – 2027
5.2.4 Asia Pacific Conversational AI and Voice Cloning Market 2020 – 2027
5.2.5 Middle East & Africa Conversational AI and Voice Cloning Market 2020 – 2027
5.2.6 Latin America Conversational AI and Voice Cloning Market 2020 – 2027
6 Conclusions and Recommendations
6.1 Advertisers and Media Companies
6.2 Artificial Intelligence Providers
6.3 Automotive Companies
6.4 Broadband Infrastructure Providers
6.5 Communication Service Providers
6.6 Computing Companies
6.7 Data Analytics Providers
6.8 Immersive Technology (AR, VR, and MR) Providers
6.9 Networking Equipment Providers
6.1 Networking Security Providers
6.11 Semiconductor Companies
6.12 IoT Suppliers and Service Providers
6.13 Software Providers
6.14 Voice Cloning Solution Providers
6.15 Public Safety Solution Providers
6.16 Smart City System Integrators
6.17 Social Media and Internet Companies
6.18 Enterprise and Government
Figures
Figure 1: Conversational AI Architecture
Figure 2: Personalized Conversation
Figure 3: Conversational AI Outcome
Figure 4: Global Conversational AI and Voice Cloning Market 2020 – 2027
Tables
Table 1: Global Conversational AI and Voice Cloning Market by Segment 2020 – 2027
Table 2: Global Conversational AI and Voice Cloning Market by Component 2020 – 2027
Table 3: Global Conversational AI and Voice Cloning Market by Solution 2020 – 2027
Table 4: Global Conversational AI and Voice Cloning Market by Service 2020 – 2027
Table 5: Global Conversational AI and Voice Cloning Market by Professional Service 2020 – 2027
Table 6: Global Conversational AI and Voice Cloning Market by Technology 2020 – 2027
Table 7: Global Conversational AI and Voice Cloning Market by Application 2020 – 2027
Table 8: Global Conversational AI and Voice Cloning Market by Function 2020 – 2027
Table 9: Global Conversational AI and Voice Cloning Market by Deployment 2020 – 2027
Table 10: Global Conversational AI and Voice Cloning Market by Enterprise 2020 – 2027
Table 11: Global Conversational AI and Voice Cloning Market by Industry Vertical 2020 – 2027
Table 12: Global Conversational AI and Voice Cloning Market by Region 2020 – 2027
Table 13: North America Conversational AI and Voice Cloning Market by Segment 2020 – 2027
Table 14: North America Conversational AI and Voice Cloning Market by Component 2020 – 2027
Table 15: North America Conversational AI and Voice Cloning Market by Solution 2020 – 2027
Table 16: North America Conversational AI and Voice Cloning Market by Service 2020 – 2027
Table 17: North America Conversational AI and Voice Cloning Market by Professional Service 2020 – 2027
Table 18: North America Conversational AI and Voice Cloning Market by Technology 2020 – 2027
Table 19: North America Conversational AI and Voice Cloning Market by Application 2020 – 2027
Table 20: North America Conversational AI and Voice Cloning Market by Function 2020 – 2027
Table 21: North America Conversational AI and Voice Cloning Market by Deployment 2020 – 2027
Table 22: North America Conversational AI and Voice Cloning Market by Enterprise 2020 – 2027
Table 23: North America Conversational AI and Voice Cloning Market by Industry Vertical 2020 – 2027
Table 24: North America Conversational AI and Voice Cloning Market by Country 2020 – 2027
Table 25: Europe Conversational AI and Voice Cloning Market by Segment 2020 – 2027
Table 26: Europe Conversational AI and Voice Cloning Market by Component 2020 – 2027
Table 27: Europe Conversational AI and Voice Cloning Market by Solution 2020 – 2027
Table 28: Europe Conversational AI and Voice Cloning Market by Service 2020 – 2027
Table 29: Europe Conversational AI and Voice Cloning Market by Professional Service 2020 – 2027
Table 30: Europe Conversational AI and Voice Cloning Market by Technology 2020 – 2027
Table 31: Europe Conversational AI and Voice Cloning Market by Application 2020 – 2027
Table 32: Europe Conversational AI and Voice Cloning Market by Function 2020 – 2027
Table 33: Europe Conversational AI and Voice Cloning Market by Deployment 2020 – 2027
Table 34: Europe Conversational AI and Voice Cloning Market by Enterprise 2020 – 2027
Table 35: Europe Conversational AI and Voice Cloning Market by Industry Vertical 2020 – 2027
Table 36: Europe Conversational AI and Voice Cloning Market by Country 2020 – 2027
Table 37: APAC Conversational AI and Voice Cloning Market by Segment 2020 – 2027
Table 38: APAC Conversational AI and Voice Cloning Market by Component 2020 – 2027
Table 39: APAC Conversational AI and Voice Cloning Market by Solution 2020 – 2027
Table 40: APAC Conversational AI and Voice Cloning Market by Service 2020 – 2027
Table 41: APAC Conversational AI and Voice Cloning Market by Professional Service 2020 – 2027
Table 42: APAC Conversational AI and Voice Cloning Market by Technology 2020 – 2027
Table 43: APAC Conversational AI and Voice Cloning Market by Application 2020 – 2027
Table 44: APAC Conversational AI and Voice Cloning Market by Function 2020 – 2027
Table 45: APAC Conversational AI and Voice Cloning Market by Deployment 2020 – 2027
Table 46: APAC Conversational AI and Voice Cloning Market by Enterprise 2020 – 2027
Table 47: APAC Conversational AI and Voice Cloning Market by Industry Vertical 2020 – 2027
Table 48: APAC Conversational AI and Voice Cloning Market by Country 2020 – 2027
Table 49: MEA Conversational AI and Voice Cloning Market by Segment 2020 – 2027
Table 50: MEA Conversational AI and Voice Cloning Market by Component 2020 – 2027
Table 51: MEA Conversational AI and Voice Cloning Market by Solution 2020 – 2027
Table 52: MEA Conversational AI and Voice Cloning Market by Service 2020 – 2027
Table 53: MEA Conversational AI and Voice Cloning Market by Professional Service 2020 – 2027
Table 54: MEA Conversational AI and Voice Cloning Market by Technology 2020 – 2027
Table 55: MEA Conversational AI and Voice Cloning Market by Application 2020 – 2027
Table 56: MEA Conversational AI and Voice Cloning Market by Function 2020 – 2027
Table 57: MEA Conversational AI and Voice Cloning Market by Deployment 2020 – 2027
Table 58: MEA Conversational AI and Voice Cloning Market by Enterprise 2020 – 2027
Table 59: MEA Conversational AI and Voice Cloning Market by Industry Vertical 2020 – 2027
Table 60: MEA Conversational AI and Voice Cloning Market by Country 2020 – 2027
Table 61: Latin America Conversational AI and Voice Cloning Market by Segment 2020 – 2027
Table 62: Latin America Conversational AI and Voice Cloning Market by Component 2020 – 2027
Table 63: Latin America Conversational AI and Voice Cloning Market by Solution 2020 – 2027
Table 64: Latin America Conversational AI and Voice Cloning Market by Service 2020 – 2027
Table 65: Latin America Conversational AI and Voice Cloning Market by Professional Service 2020 – 2027
Table 66: Latin America Conversational AI and Voice Cloning Market by Technology 2020 – 2027
Table 67: Latin America Conversational AI and Voice Cloning Market by Application 2020 – 2027
Table 68: Latin America Conversational AI and Voice Cloning Market by Function 2020 – 2027
Table 69: Latin America Conversational AI and Voice Cloning Market by Deployment 2020 – 2027
Table 70: Latin America Conversational AI and Voice Cloning Market by Enterprise 2020 – 2027
Table 71: Latin America Conversational AI and Voice Cloning Market by Industry Vertical 2020 – 2027
Table 72: Latin America Conversational AI and Voice Cloning Market by Country 2020 – 2027

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