North America Speech Analytics Market by Vertical (BFSI, Telecommunication, Tourism, Logistics, Retail & Wholesale, Government), by Application (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management, Customer Experience Ma

The North American speech analytics market is estimated to witness a CAGR of 21.4% during the forecast period, 2014 to 2019. Even though the U.S. held the largest share in the North American speech analytics market in 2014, the speech analytics market in Canada is also expected to grow considerably during the forecast period. The growth of the North American speech analytics market is driven by high penetration rate of the speech analytics in media & entertainment, healthcare, government, defense, and aerospace verticals so as to get useful information from the raw data available in the customer call centers. However, the process of the speech analytics can be time consuming sometimes, when there is a need to search for some particular information specific to a particular call. The U.S. and Canada are creating growth opportunities for the speech analytics solutions in the North American region.

The North American speech analytics market is segmented and forecast on the basis of application as business process management, agent performance management, market intelligence management, customer experience management, risk and compliance management, and others. On the basis of geography, the North American speech analytics market is segmented into the U.S., Canada, and Mexico. Factors such as, increased usage of the speech analytics software supporting applications by the organizations to analyze consumer behavior and then design strategies accordingly, and the rapid growth in the tech savvy population are driving the growth of the North American speech analytics market.

In 2014, North America accounted for a market share of 51.1% in the global speech analytics market. The U.S dominated the North American speech analytics market in 2014 and accounted for a market share of 71.2%. Technological advancements along with increased number of the call centers are the factors contributing to the growth of the North American speech analytics market.

As of 2014, the North American speech analytics market was dominated by NICE Systems (Israel), Verint Systems (U.S.), and Nexidia Inc. (U.S). New product launches, partnerships, acquisitions, and collaborations are the key strategies adopted by the leading market players to achieve growth in the North American speech analytics market.

Reasons to buy the report:

From an insight perspective, this research report has focused on various levels of analysis—industry analysis (industry trends, and PEST analysis), market share analysis of the top players, supply chain analysis, and company profiles. These insights together comprise and discuss the basic views on the competitive landscape, emerging and high growth segments, initiatives and the regulatory policies of the respective governments, drivers, restraints, and opportunities.

The report will enrich both, established firms as well as new entrants/smaller firms to gauge the pulse of the market, which in turn will help them in garnering a greater market share. Firms purchasing the report could use any one or combination of the below mentioned five strategies (market penetration, product development/innovation, market development, market diversification, and competitive assessment) to strengthen their market shares.

The report provides insights on the following pointers:

Market Penetration: Comprehensive information on the speech analytics solutions offered by the top five players in the North American speech analytics market .

Product Development/Innovation: Detailed insights on the new and developing technologies, research and development activities, and new product launches in the North American speech analytics market.

Market Development: Comprehensive information about lucrative emerging markets. The report analyzes the markets for various speech analytics solutions across geographies.

Market Diversification: Exhaustive information about new products, untapped geographies, recent developments, and investments in the North American speech analytics market.

Competitive Assessment: In-depth assessment of market shares, strategies, products, and manufacturing capabilities of the leading players in the North American speech analytics market.


1 Introduction
1.1 Objectives Of The Study
1.2 Market Segmentation & Coverage
1.3 Stakeholders
1.4 Assumptions
2 Research Methodology
2.1 Integrated Ecosystem Of Speech Analytics Market
2.2 Arriving At The Speech Analytics Market Size
2.2.1 Bottom-up Approach
2.2.2 Demand Side Approach
2.2.3 Macro Indicator Based Approach
3 Executive Summary
4 Market Overview
4.1 Introduction
4.2 North America Speech Analytics Market: Comparison With Parent Market
4.3 Market Drivers And Inhibitors
4.4 Key Market Dynamics
4.5 Demand Side Analysis
5 Speech Analytics Market, By Vertical
5.1 Introduction
5.2 Demand Side Analysis
5.3 North America Speech Analytics Market In Bfsi, By Geography
5.4 North America Speech Analytics Market In Telecommunication, By Geography
5.5 North America Speech Analytics Market In Logistics, By Geography
5.6 North America Speech Analytics Market In Tourism, By Geography
5.7 North America Speech Analytics Market In Government, By Geography
5.8 North America Speech Analytics Market In Retail & Wholesale, By Geography
5.9 Sneak View: North America Analytics Market, By Vertical
6 Speech Analytics Market, By Application
6.1 Introduction
6.2 Demand Side Analysis
6.3 North America Speech Analytics Market In Business Process Management, By Geography
6.4 North America Speech Analytics Market In Agent Performance Management, By Geography
6.5 North America Speech Analytics Market In Market Intelligence Management, By Geography
6.6 North America Speech Analytics Market In Risk And Compliance Management, By Geography
6.7 North America Speech Analytics Market In Customer Experience Management, By Geography
6.8 Sneak View: North America Analytics Market, By Application
7 Speech Analytics Market, By Type
7.1 Introduction
7.2 North America Speech Analytics Market, Type Comparison With Analytics Market
7.3 North America Speech Analytics Solutions Market, By Geography
7.4 North America Speech Analytics Services Market, By Geography
8 North America Speech Analytics Market, By Geography
8.1 U.S. Speech Analytics Market
8.1.1 U.S. Speech Analytics Market, By Vertical
8.1.2 U.S. Speech Analytics Market, By Application
8.1.3 U.S. Speech Analytics Market, By Type
8.2 Canada Speech Analytics Market
8.2.1 Canada Speech Analytics Market, By Vertical
8.2.2 Canada Speech Analytics Market, By Application
8.2.3 Canada Speech Analytics Market, By Type
8.3 Mexico Speech Analytics Market
8.3.1 Mexico Speech Analytics Market, By Vertical
8.3.2 Mexico Speech Analytics Market, By Application
8.3.3 Mexico Speech Analytics Market, By Type
9 North America Speech Analytics Market: Competitive Landscape
9.1 North America Speech Analytics Market: Company Share Analysis
9.2 Company Presence In Speech Analytics Market, By Type
9.3 Mergers & Acquisitions
9.4 Expansions
9.5 Joint Ventures
10 North America Speech Analytics Market, By Company
(Overview, Financials, Products & Services, Strategy, And Developments)*
10.1 Nice Systems, Ltd.
10.2 Verint Systems Inc.
10.3 Callminer
10.4 Nexidia Inc.
10.5 Hp Autonomy
*Details On Overview, Financials, Product & Services, Strategy, And Developments Might Not Be Captured In Case Of Unlisted Company
11 Appendix
11.1 Customization Options
11.1.1 Speech Analytics Applications
11.1.2 Regulatory Framework
11.1.3 Speech Analytics: Applications Data
11.1.4 Impact Analysis
11.1.5 Speech Analytics Vertical Analysis
11.1.6 Historical Data And Trends
11.2 Related Reports
11.3 Introducing Rt: Real Time Market Intelligence
11.3.1 Rt Snapshots
List Of Tables
Table 1 North America Speech Analytics Application Market, 2014 (Usd Million)
Table 2 North America Speech Analytics Market: Macro Indicators,
By Geography, 2014 (Usd) Million
Table 3 North America Speech Analytics Market: Comparison With Parent Market, 2013 – 2019 (Usd Mn)
Table 4 North America Speech Analytics Market:drivers And Inhibitors
Table 5 North America Speech Analytics Market, By Vertical, 2013 - 2019 (Usd Mn)
Table 6 North America Speech Analytics Market, By Application,
2013 - 2019 (Usd Mn)
Table 7 North America Speech Analytics Market, By Type, 2013 - 2019 (Usd Mn)
Table 8 North America Speech Analytics Market: Comparison With Vertical Market, 2013 - 2019 (Usd Mn)
Table 9 North America Speech Analytics Market, By Vertical, 2013-2019 (Usd Mn)
Table 10 Bfsi
Table 11 Telecommunication
Table 12 Logistics
Table 13 Tourism
Table 14 Government
Table 15 Retail & Wholesale
Table 16 North America Speech Analytics In Bfsi, By Geography, 2013-2019 (Usd Mn)
Table 17 North America Speech Analytics Market In Telecommunication,
By Geography, 2013-2019 (Usd Mn)
Table 18 North America Speech Analytics Market In Logistics,
By Geography, 2013-2019 (Usd Mn)
Table 19 North America Speech Analytics Market In Tourism,
By Geography, 2013-2019 (Usd Mn)
Table 20 North America Speech Analytics Market In Government, By Geography, 2013-2019 (Usd Mn)
Table 21 North America Speech Analytics Market In Retail & Wholesale,
By Geography, 2013-2019 (Usd Mn)
Table 22 North America Speech Analytics Market, By Application,
2013-2019 (Usd Mn)
Table 23 Business Process Management
Table 24 Agent Performance Management
Table 25 Market Intelligence Management
Table 26 Customer Experience Management
Table 27 Risk And Compliance Management
Table 28 North America Speech Analytics In Business Processs Management,
By Geography, 2013-2019 (Usd Mn)
Table 29 North America Speech Analytics Market In Agent Performance Management, By Geography, 2013-2019 (Usd Mn)
Table 30 North America Speech Analytics Market In Market Intelligence Management, By Geography, 2013-2019 (Usd Mn)
Table 31 North America Speech Analytics Market In Risk And Compliance Management, By Geography, 2013-2019 (Usd Mn)
Table 32 North America Speech Analytics Market In Customer Experience Management, By Geography, 2013-2019 (Usd Mn)
Table 33 North America Speech Analytics Market, By Type, 2013-2019 (Usd Mn)
Table 34 North America Speech Analytics Market: Type Comparison With Parent Market, 2013–2019 (Usd Mn)
Table 35 North America Speech Analytics Solutions Market, By Geography,
2013–2019 (Usd Mn)
Table 36 North America Speech Analytics Services Market, By Geography,
2013-2019 (Usd Mn)
Table 37 North America Speech Analytics, By Geography, 2013-2019 (Usd Mn)
Table 38 U.S. Speech Analytics Market, By Vertical, 2013-2019 (Usd Mn)
Table 39 U.S. Speech Analytics Market, By Application, 2013-2019 (Usd Mn)
Table 40 U.S. Speech Analytics Market, By Type, 2013-2019 (Usd Mn)
Table 41 Canada Speech Analytics Market, By Vertical, 2013-2019 (Usd Mn)
Table 42 Canada Speech Analytics Market, By Application, 2013-2019 (Usd Mn)
Table 43 Canada Speech Analytics Market, By Type, 2013-2019 (Usd Mn)
Table 44 Mexico Speech Analytics Market, By Vertical, 2013-2019 (Usd Mn)
Table 45 Mexico Speech Analytics Market, By Application, 2013-2019 (Usd Mn)
Table 46 Mexico Speech Analytics Market, By Type, 2013-2019 (Usd Mn)
Table 47 North America Speech Analytics Market: Company Share Analysis, 2013 (%)
Table 48 North America Speech Analytics Market: Mergers & Acquisitions
Table 49 North America Speech Analytics Market: Expansions
Table 50 North America Speech Analytics Market: Joint Ventures
Table 51 Nice Systems, Ltd.: Key Financials, 2009-2013 (Usd Mn)
Table 52 Nice Systems, Ltd.: Business Revenue Mix, 2010-2014 (Usd Mn)
Table 53 Nice Systems, Ltd.: Geographic Revenue Mix, 2010-2014 (Usd Mn)
Table 54 Verint Systems Inc., Key Financials, 2009-2013 (Usd Mn)
Table 55 Verint Systems Inc.: Business Revenue Mix, 2010-2014 (Usd Mn)
Table 56 Verint Systems Inc.: Geographic Revenue Mix, 2010-2014 (Usd Mn)
List Of Figures
Figure 1 North America Speech Analytics Market: Segmentation & Coverage
Figure 2 Speech Analytics Market: Integrated Ecosystem
Figure 3 Research Methodology
Figure 4 Bottom-up Approach
Figure 5 Demand Side Approach
Figure 6 Macro Indicators
Figure 7 North America Speech Analytics Market Snapshot
Figure 8 Speech Analytics Market: Growth Aspects
Figure 9 North America Speech Analytics Market, By Vertical, 2014 Vs 2019
Figure 10 North America Speech Analytics Market, By Application, 2014 Vs 2019
Figure 11 North America Speech Analytics Market Types, By Geography,
2014 (Usd Mn)
Figure 12 North America Speech Analytics Market: Comparison With Verticals,
2013-2019 (Usd Mn)
Figure 13 Speech Analytics: Vertical Market Scenario
Figure 14 North America Speech Analytics Market, By Vertical, 2014 & 2019 (Usd Mn)
Figure 15 Bfsi
Figure 16 Telecommunication
Figure 17 Logistics
Figure 18 Tourism
Figure 19 Government
Figure 20 Retail & Wholesale
Figure 21 North America Speech Analytics Market In Bfsi, By Geography,
2013-2019 (Usd Mn)
Figure 22 North America Speech Analytics Market In Telecommunication,
By Geography, 2013-2019 (Usd Mn)
Figure 23 Figure 17 North America Speech Analytics Market In Logistics,
By Geography, 2013-2019 (Usd Mn)
Figure 24 North America Speech Analytics Market In Tourism, By Geography,
2013-2019 (Usd Mn)
Figure 25 North America Speech Analytics Market In Government, By Geography, 2013-2019 (Usd Mn)
Figure 26 North America Speech Analytics Market In Retail & Wholesale,
By Geography, 2013-2019 (Usd Mn)
Figure 27 Sneak View: North America Analytics Market, By Vertical
Figure 28 Speech Analytics: Application Market Scenario
Figure 29 North America Speech Analytics Market, By Application,
2014-2019 (Usd Mn)
Figure 30 Business Process Management
Figure 31 Agent Performance Management
Figure 32 Market Intelligence Management
Figure 33 Customer Experience Management
Figure 34 Risk And Compliance Management
Figure 35 North America Speech Analytics Market In Business Process Management, By Geography, 2013-2019 (Usd Mn)
Figure 36 North America Speech Analytics Market In Agent Performance Management, By Geography, 2013-2019 (Usd Mn)
Figure 37 North America Speech Analytics Market In Market Intelligence Management, By Geography, 2013-2019 (Usd Mn)
Figure 38 North America Speech Analytics Market In Risk And Compliance Management, By Geography, 2013-2019 (Usd Mn)
Figure 39 North America Speech Analytics Market In Customer Experience Management, By Geography, 2013-2019 (Usd Mn)
Figure 40 Sneak View: North America Analytics Market
Figure 41 North America Speech Analytics Market, By Type, 2014-2019 (Usd Mn)
Figure 42 North America Speech Analytics Market: Type Comparison With Analytics Market, 2013–2019 (Usd Mn)
Figure 43 North America Speech Analytics Solution Market, By Geography,
2013–2019 (Usd Mn)
Figure 44 North America Services Market, By Geography, 2013-2019 (Usd Mn)
Figure 45 North America Speech Analytics Market: Growth Analysis, By Geography, 2013-2019 (Usd Mn)
Figure 46 U.S. Speech Analytics Market Overview, 2014 & 2019 (%)
Figure 47 U.S. Speech Analytics, By Vertical, 2013-2019 (Usd Mn)
Figure 48 U.S. Speech Analytics Market: Vertical Snapshot
Figure 49 U.S. Speech Analytics, By Application, 2013-2019 (Usd Mn)
Figure 50 U.S. Speech Analytics Market: Application Snapshot
Figure 51 U.S. Speech Analytics Market, By Type, 2013-2019 (Usd Mn)
Figure 52 U.S. Speech Analytics Market Share, By Type, 2014-2019 (%)
Figure 53 Canada Speech Analytics Market Overview, 2014 & 2019 (%)
Figure 54 Canada Speech Analytics Market, By Vertical, 2013-2019 (Usd Mn)
Figure 55 Canada Speech Analytics Market: Vertical Snapshot
Figure 56 Canada Speech Analytics Market, By Application, 2013-2019 (Usd Mn)
Figure 57 Canada Speech Analytics Market: Application Snapshot
Figure 58 Canada Speech Analytics Market, By Type, 2013-2019 (Usd Mn)
Figure 59 Canada Speech Analytics Market Share, By Type, 2014-2019 (%)
Figure 60 Mexico Speech Analytics Market Overview, 2014 & 2019 (%)
Figure 61 Mexico Speech Analytics Market, By Vertical, 2013-2019 (Usd Mn)
Figure 62 Mexico Speech Analytics Market: Vertical Snapshot
Figure 63 Mexico Speech Analytics Market, By Application, 2013-2019 (Usd Mn)
Figure 64 Mexico Speech Analytics Market: Application Snapshot
Figure 65 Mexico Speech Analytics Market, By Type, 2013-2019 (Usd Mn)
Figure 66 Mexico Speech Analytics Market: Type Snapshot
Figure 67 North America Speech Analytics Market: Company Share Analysis, 2013 (%)
Figure 68 Speech Analytics: Company Product Coverage, By Type, 2014
Figure 69 Nice Systems Lts, Business And Geographic Revenue Mix, 2014
Figure 70 Nice Systems, Ltd.: Net Profit, 2009–2013
Figure 71 Verint Systems Inc, Business And Geographic Revenue Mix, 2014
Figure 72 Verint Systems Inc., Net Profit, 2009–2013

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