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North America Operation Business Process as a Service (BPaaS) Market by Process (Digital Asset Management, Order Management, SCM, Business Process Analytics), by Deployment Model (Hosted, On-Premise), by Vertical, by Geography – Analysis & Forecasts to 20

Operation BPaaS is a part of Business Process as a Service (BPaaS), which assists companies in outsourcing their operational activities. BPaaS is delivered based on a cloud services model, wherein the different cloud services include Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). BPaaS is highly service-oriented and has well-defined interfaces. Furthermore, BPaaS services are capable of leveraging automation, standardization, and repeatability, thereby enabling consistent delivery of services.

The North American operation BPaaS market has been broadly segmented on the basis of industry vertical, process, deployment model, and geography. On the basis of geography, the North American operation BPaaS market has been segmented into the U.S., Canada, and Mexico. On the basis of process, the market has been segmented into order management, supply chain management, business process analytics, industry operations, and digital asset management. On the basis of industry vertical, the market has been further segmented into banking, financial services, and insurance (BFSI); retail & wholesale distribution; energy & utilities; and telecommunication and IT. The main deployment models discussed in this report include hosted and on-premise.

In the North American region, the U.S. dominates the market, mainly owing to the technological advancements in the country, followed by Canada. However, Mexico is expected to be the fastest-growing market for operation BPaaS in the coming years. The U.S. had the highest ICT expenditure of $988,544.5 million in 2014, followed by Canada, where the total ICT expenditure was $97,437.1 million in 2014.

Until 2014, the North American operation BPaaS market was dominated by IBM, Accenture, Cognizant, CSC, and Genpact. The launch of new products, partnerships, acquisitions, and collaborations are among the major strategies adopted by most of the players to achieve growth in the North American operation BPaaS market.

Reasons to Buy the Report:

From an insight perspective, this research report has focused on various levels of analyses—industry analysis (industry trends and PEST analysis), market share analysis of top players, supply chain analysis, and company profiles, which together comprise and discuss basic views on the competitive landscape; emerging and high-growth segments of the North American operation BPaaS market; high-growth countries and their respective regulatory policies; government initiatives; and market drivers, restraints, and opportunities.

The report will enrich both, established firms as well as new entrants/smaller firms to gauge the pulse of the market, which in turn will help in garnering a greater market share. Firms purchasing the report could use any one or a combination of the below mentioned five strategies (market penetration, product development/innovation, market development, market diversification and competitive assessment) to strengthen their market share.

The report provides insights on the following pointers:

Market Penetration: Comprehensive information on operation BPaaS solutions offered by the top players in the North American operation BPaaS market

Product Development/Innovation: Detailed insights on new and developing technologies, research & development activities, and the launch of new products in the North American operation BPaaS market

Market Development: Comprehensive information about lucrative emerging markets. The report analyzes the markets for various operation BPaaS solutions and services across the North American region

Market Diversification: Exhaustive information about new products, untapped geographies, recent developments, and investments in the North American operation BPaaS market

Competitive Assessment: In-depth assessment of market share, strategies, products, and manufacturing capabilities of the leading players in the North American operation BPaaS market


1 Introduction
1.1 Objectives Of The Study
1.2 Market Segmentation & Coverage
1.3 Stakeholders
1.4 Assumptions
2 Research Methodology
2.1 Integrated Ecosystem Of Operation Business Process As A Service Market
2.2 Arriving At The Operation Business Process As A Service Market Size
2.2.1 Top-down Approach
2.2.2 Bottom-up Approach
2.2.3 Demand Side Approach
2.2.4 Macroindicator-based Approach
3 Executive Summary
4 Market Overview
4.1 Introduction
4.2 North America Operation Bpaas Market: Comparison With Parent Market
4.3 Market Drivers And Inhibitors
4.4 Key Market Dynamics
4.5 Demand Side Analysis
5 North America Operation Bpaas Market, By Vertical
5.1 Introduction
5.2 Demand Side Analysis
5.3 North America Operation Bpaas Market In Bfsi, By Geography
5.4 North America Operation Bpaas Market In Telecommunication & It,
By Geography
5.5 North America Operation Bpaas Market In Energy & Utility, By Geography
5.6 North America Operation Bpaas Market In Healthcare, By Geography
5.7 North America Operation Bpaas Market In Retail & Wholesale, By Geography
5.8 North America Operation Bpaas Market In Others, By Geography
6 North America Operation Bpaas Market, By Deployment Model
6.1 Introduction
6.2 Demand Side Analysis
6.3 North America Operation Bpaas In Hosted Deployment Model,
By Geography
6.4 North America Operation Bpaas Market In On-premise Deployment Model, By Geography
7 North America Operation Bpaas Market, By Process
7.1 Introduction
7.2 North America Operation Bpaas Process Segments: Comparison With Parent Market
7.3 North America Operation Bpaas Market In Digital Asset Management,
By Geography
7.4 North America Operation Bpaas Market In Order Management As A Service, By Geography
7.5 North America Operation Bpaas Market In Supply Chain Management,
By Geography
7.6 North America Operation Bpaas Market In Industry Operations, By Geography
7.7 North America Operation Bpaas Market In Business Process Analytics,
By Geography
8 North America Operation Bpaas Market, By Geography
8.1 Introduction
8.2 U.S. Operation Bpaas Market
8.2.1 U.S. Operation Bpaas Market, By Vertical
8.2.2 U.S. Operation Bpaas Market, By Deployment Model
8.2.3 U.S. Operation Bpaas Market, By Process
8.3 Canada Operation Bpaas Market
8.3.1 Canada Operation Bpaas Market, By Vertical
8.3.2 Canada Operation Bpaas Market, By Deployment Model
8.3.3 Canada Operation Bpaas Market, By Process
8.4 Mexico Operation Bpaas Market
8.4.1 Mexico Operation Bpaas Market, By Vertical
8.4.2 Mexico Operation Bpaas Market, By Deployment Model
8.4.3 Mexico Operation Bpaas Market, By Process
9 North America Operation Bpaas Market: Competitive Landscape
9.1 Company Presence In Operation Bpaas Market, By Vertical
9.2 Mergers & Acquisitions, Partnerships, Alliances, And Agreements
10 North America Operation Bpaas Market, By Company
(Overview, Financials, Products & Services, Strategy, And Developments)*
10.1 Accenture
10.2 Cognizant
10.3 Csc (Computer Science Corporation)
10.4 Ibm (International Business Machine)
10.5 Genpact
*Details On Overview, Financials, Product & Services, Strategy, And Developments Might Not Be Captured In Case Of Unlisted Companies.
11 Appendix
11.1 Customization Options
11.1.1 Operation Bpaas: Process Data
11.1.2 Regulatory Framework
11.1.3 Operations Bpaas: Verticals Data
11.1.4 Impact Analysis
11.1.5 Historical Data And Trends
11.2 Related Reports
11.3 Introducing Rt: Real Time Market Intelligence
11.3.1 Features And Benefits Of Rt
List Of Tables
Table 1 Global Operation Bpaas Peer Market Size, 2014 (Usd Mn)
Table 2 North America Operation Bpaas Vertical Market Size, 2014 (Usd Mn)
Table 3 North America Operation Bpaas Market: Macroindicators, By Geography, 2014 (Usd Mn)
Table 4 North America Operation Bpaas Market: Comparison With Parent Market, 2013–2019 (Usd Mn)
Table 5 North America Operation Bpaas Market: Drivers And Inhibitors
Table 6 North America Operation Bpaas Market, By Vertical, 2013-2019 (Usd Mn)
Table 7 North America Operation Bpaas Market, By Deployment Model,
2013-2019 (Usd Mn)
Table 8 North America Operation Bpaas Market, By Process, 2013-2019 (Usd Mn)
Table 9 North America Operation Bpaas Market: Comparison With Verticals,
2013-2019 (Usd Mn)
Table 10 North America Operation Bpaas Market, By Vertical, 2013-2019 (Usd Mn)
Table 11 Banking, Financial Services, And Insurance
Table 12 Telecommunication & Information Technology
Table 13 Energy & Utility
Table 14 Healthcare
Table 15 Retail & Wholesale Distribution
Table 16 Others
Table 17 North America Operation Bpaas Market In Bfsi, By Geography,
2013-2019 (Usd Mn)
Table 18 North America Operation Bpaas Market In Telecommunication & Information Technology, By Geography, 2013-2019 (Usd Mn)
Table 19 North America Operation Bpaas Market In Energy & Utilities,
By Geography, 2013-2019 (Usd Mn)
Table 20 North America Operation Bpaas Market In Healthcare, By Geography, 2013-2019 (Usd Mn)
Table 21 North America Operation Bpaas Market In Retail & Wholesale Distribution, By Geography, 2013-2019 (Usd Mn)
Table 22 North America Operation Bpaas Market In Others, By Geography,
2013-2019 (Usd Mn)
Table 23 North America Operation Bpaas Market, By Deployment Model,
2013-2019 (Usd Mn)
Table 24 Hosted Deployment Model
Table 25 On-premise Deployment Model
Table 26 North America Operation Bpaas In Hosted Deployment Model,
By Geography, 2013-2019 (Usd Mn)
Table 27 North America Operation Bpaas In On-premise Deployment Model,
By Geography, 2013-2019 (Usd Mn)
Table 28 North America Operation Bpaas Market, By Process, 2013-2019 (Usd Mn)
Table 29 North America Operation Bpaas Market, Process Comparison With Parent Market, 2013–2019 (Usd Mn)
Table 30 North America Operation Bpaas Market In Digital Asset Management,
By Geography, 2013-2019 (Usd Mn)
Table 31 North America Operation Bpaas Market In Order Management,
By Geography, 2013-2019 (Usd Mn)
Table 32 North America Operation Bpaas Market In Supply Chain Management,
By Geography, 2013-2019 (Usd Mn)
Table 33 North America Operation Bpaas Market In Industry Operations,
By Geography, 2013-2019 (Usd Mn)
Table 34 North America Operation Bpaas Market In Business Process Analytics,
By Geography, 2013-2019 (Usd Mn)
Table 35 North America Operation Bpaas Market, By Geography, 2013-2019 (Usd Mn)
Table 36 U.S. Operation Bpaas Market, By Vertical , 2013-2019 (Usd Mn)
Table 37 Table 29 U.S. Operation Bpaas Market, By Deployment Model,
2013–2019 (Usd Mn)
Table 38 U.S. Operation Bpaas Market, By Process, 2013–2019 (Usd Mn)
Table 39 Canada Operation Bpaas Market, By Vertical , 2013-2019 (Usd Mn)
Table 40 Canada Operation Bpaas Market, By Deployment Model,
2013–2019 (Usd Mn)
Table 41 Canada Operation Bpaas Market, By Process, 2013–2019 (Usd Mn)
Table 42 Mexico Operation Bpaas Market, By Vertical , 2013-2019 (Usd Mn)
Table 43 Mexico Operation Bpaas Market, By Deployment Model, 2013–2019(Usd Mn)
Table 44 Mexico Operation Bpaas Market, By Process, 2013–2019 (Usd Mn)
Table 45 North America Operation Bpaas Market: Mergers & Acquisitions, Partnerships, Alliances, And Agreements
Table 46 Geography Revenue Mix, 2009-2013
Table 47 Business Revenue Mix, 2009-2013
Table 48 Accenture: Key Financials, 2011-2014 (Usd Mn)
Table 49 Geography Revenue Mix, 2009-2013
Table 50 Business Revenue Mix, 2009-2013
Table 51 Cognizant: Key Financials, 2011–2014 (Usd Mn)
Table 52 Geography Revenue Mix, 2009-2013
Table 53 Business Revenue Mix, 2009-2013
Table 54 Csc: Key Financials, 2011–2014 (Usd Mn)
Table 55 Geography Revenue Mix, 2010-2013
Table 56 Business Revenue Mix, 2010-2013
Table 57 Ibm: Key Financials, 2011–2014 (Usd Mn)
Table 58 Geography Revenue Mix, 2009-2013
Table 59 Business Revenue Mix, 2009-2013
Table 60 Genpact: Key Financials, 2010–2013 (Usd Mn)
List Of Figures
Figure 1 North America Operation Business Process As A Service Market: Segmentation & Coverage
Figure 2 North America Operation Bpaas Market: Integrated Ecosystem
Figure 3 Research Methodology
Figure 4 Top-down Approach
Figure 5 Bottom-up Approach
Figure 6 Demand Side Approach
Figure 7 Macroindicator-based Approach
Figure 8 North America Operation Bpaas Market: Snapshot
Figure 9 North America Operation Bpaas Market: Growth Aspects
Figure 10 North America Operation Bpaas Market, By Vertical, 2014 Vs 2019
Figure 11 North America Operation Bpaas Market, By Deployment Model, 2014
Figure 12 North America Operation Bpaas Process Market, By Geography,
2014 (Usd Mn)
Figure 13 North America Operation Bpaas Market: Vertical Scenario
Figure 14 North America Operation Bpaas Market, By Vertical, 2014 & 2019 (Usd Mn)
Figure 15 Banking, Financial Services, And Insurance
Figure 16 Telecommunication & Information Technology
Figure 17 Energy & Utility
Figure 18 Healthcare
Figure 19 Retail & Wholesale Distribution
Figure 20 Others
Figure 21 North America Operation Bpaas Market In Bfsi, By Geography,
2014-2019 (Usd Mn)
Figure 22 North America Operation Bpaas Market In Telecommunication & It,
By Geography, 2014-2019 (Usd Mn)
Figure 23 North America Operation Bpaas Market In Energy & Utility, By Geography, 2014-2019 (Usd Mn)
Figure 24 North America Operation Bpaas Market In Healthcare, By Geography, 2014-2019 (Usd Mn)
Figure 25 North America Operation Bpaas Market In Retail & Wholesale,
By Geography, 2014-2019 (Usd Mn)
Figure 26 North America Operation Bpaas Market In Others, By Geography,
2014-2019 (Usd Mn)
Figure 27 North America Operation Bpaas Market, By Deployment Model,
2014 & 2019 (Usd Mn)
Figure 28 Hosted Deployment Model
Figure 29 On-premise Deployment Model
Figure 30 North America Operation Bpaas Market In Hosted Deployment Model,
By Geography, 2014-2019 (Usd Mn)
Figure 31 North America Operation Bpaas Market In On-premise Deployment Model, By Geography, 2014-2019 (Usd Mn)
Figure 32 North America Operation Bpaas Market: By Process, 2014-2019 (Usd Mn)
Figure 33 North America Operation Bpaas Market: Process Comparison With Parent Market, 2014–2019 (Usd Mn)
Figure 34 North America Operation Bpaas Market In Digital Asset Management,
By Geography, 2014-2019 (Usd Mn)
Figure 35 North America Operation Bpaas Market In Order Management,
By Geography, 2014-2019 (Usd Mn)
Figure 36 North America Operation Bpaas Market In Supply Chain Management,
By Geography, 2014-2019 (Usd Mn)
Figure 37 North America Operation Bpaas Market In Industry Operations,
By Geography, 2014-2019 (Usd Mn)
Figure 38 North America Operation Bpaas Market In Business Process Analytics,
By Geography, 2014-2019 (Usd Mn)
Figure 39 North America Operation Bpaas Market: Growth Analysis, By Geography, 2014-2019 (Usd Mn)
Figure 40 U.S. Operation Bpaas Market Overview, 2014 & 2019 (%)
Figure 41 U.S. Operation Bpaas Market, By Vertical, 2014–2019 (Usd Mn)
Figure 42 Snapshot Of U.S. Operation Bpaas Market, By Vertical
Figure 43 U.S. Operation Bpaas Market, By Deployment Model 2014–2019 (Usd Mn)
Figure 44 U.S. Operation Bpaas Market, By Deployment Model Snapshot,
2014–2019 (Usd Mn)
Figure 45 U.S. Operation Bpaas Market, By Process 2014–2019 (Usd Mn)
Figure 46 U.S. Operation Bpaas Market, By Process Snapshot, 2014–2019 (Usd Mn)
Figure 47 Canada Operation Bpaas Market Overview, 2014–2019 (Usd Mn)
Figure 48 Canada Operation Bpaas Market, By Vertical, 2014–2019 (Usd Mn)
Figure 49 Snapshot Of Canada Operation Bpaas Market, By Vertical
Figure 50 Canada Operation Bpaas Market, By Deployment Model,
2014–2019 (Usd Mn)
Figure 51 Canada Operation Bpaas Market, By Deployment Model Snapshot,
2014–2020 (Usd Mn)
Figure 52 Canada Operation Bpaas Market, By Process, 2014–2019 (Usd Mn)
Figure 53 Canada Operation Bpaas Market, By Process Snapshot, 2014–2019 (Usd Mn)
Figure 54 Mexico Operation Bpaas Market Overview, 2014–2019 (Usd Mn)
Figure 55 Mexico Operation Bpaas Market, By Vertical 2014–2019 (Usd Mn)
Figure 56 Snapshot Of Mexico Operation Bpaas Market, By Vertical
Figure 57 Mexico Operation Bpaas Market, By Deployment Model 2014–2019 (Usd Mn)
Figure 58 Mexico Operation Bpaas Market, By Deployment Model Snapshot,
2014–2019 (Usd Mn)
Figure 59 Mexico Operation Bpaas Market, By Process 2014–2019 (Usd Mn)
Figure 60 Mexico Operation Bpaas Market, By Process, 2014–2019 (Usd Mn)
Figure 61 Operation Bpaas : Company Product Coverage, By Vertical, 2014
Figure 62 Accenture Revenue Mix, 2014 (%)
Figure 63 Cognizant Revenue Mix, 2013 (%)
Figure 64 Csc Revenue Mix, 2013 (%)
Figure 65 Ibm Corporation Revenue Mix, 2013 (%)
Figure 66 Genpact Revenue Mix, 2013 (%)

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