Market Research Logo

Warranty Management System Market by Types (Claim & Transaction Management, Warranty Analytics, Billing & Administration Management, Warranty Tracking) by Deployment (On Premise, Cloud), by Verticals, by Regions - Global Forecast to 2020

Warranty Management System Market by Types (Claim & Transaction Management, Warranty Analytics, Billing & Administration Management, Warranty Tracking) by Deployment (On Premise, Cloud), by Verticals, by Regions - Global Forecast to 2020

Rise in warranty claims costs expected to drive the warranty management system market.
The warranty management system market size is estimated to grow from USD 1.7 billion in 2015 to USD 2.4 billion by 2020, at a CAGR of 14.4% from 2015 to 2020. The warranty management system market is driven by factors such as operational efficiency issues, lack of automate claim processes, rising warranty claims cost, stringent warranty regulations, and product improvement scope.

Service contract to gain maximum traction during the forecast period
The service contract is expected to hold the largest market share duing the forecast period. Furthermore, revenue leakages because of the use of paper documents, unstructured files, and singular systems, service contract software is expected to gain traction and grow at the highest CAGR during the forecast period. The warranty management software market is also projected to witness growth in the manufacturing and automotive sectors, with the manufacturing vertical expected to hold the largest market share during the forecast period. Professional services are expected to grow at the highest rate from 2015 to 2020. However, managed customization services are expected to hold the largest market share during the forecast period.

In the process of determining and verifying the market size for several segments and sub-segments gathered through secondary research, extensive primary interviews were conducted with key people in Tier 1 (35%), Tier 2 (45%), and Tier 3 (20%) companies. The interviews were conducted with various key people such as C-level (75%), and Manager level (25%) operating in the warranty management system marketplace. The primary interviews were conducted worldwide covering regions such as North America (40%), Europe (30%), APAC (20%), and RoW (10%).

As the role of warranties and contracts is evolving for enhanced customer service, the warranty system management market offers tremendous upcoming opportunites for growth in the next five years. There exists a futuristic approach of combining the Internet of Things (IoT) technology with warranty management solutions as there is a significant rise and traction for connected warranty management solutions for multiple industrial applications. With the increasing connected product ecosystem, manufacturers need remote monitoring and centralized management or configuration of software. Furthermore, the organizations are also turning towards customized services to ensure a balanced and integrated warranty standpoint.

The various key warranty management system vendors and service providers profiled in the report are as follows:
1. International Business Machines (IBM) Corporation
2. Oracle Corporation
3. Pegasystems, Inc.
4. PTC Incorporated
5. SAP SE
6. Astea International, Inc.
7. Industrial And Financial Systems (IFS) AB
8. Infosys Limited
9. Tavant Technologies, Inc.
10. Tech Mahindra Limited
11. Wipro Limited

The report will help the market leaders/new entrants in this market in the following ways:
1. This report segments the warranty management system market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across the different verticals and regions.
2. The report helps stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to better understand the competitor and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, newproduct developments, partnerships, mergers, and acquisitions.


  • INTRODUCTION
    • OBJECTIVES OF THE REPORT
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKETS COVERED
      • YEARS CONSIDERED IN THE REPORT
    • CURRENCY AND PRICING
    • LIMITATIONS
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
      • KEY INDUSTRY INSIGHTS
    • MARKET SIZE ESTIMATION
      • BOTTOM-UP APPROACH
      • TOP-DOWN APPROACH
    • MARKET BREAKDOWN AND DATA TRIANGULATION
    • RESEARCH ASSUMPTIONS AND LIMITATIONS
      • ASSUMPTIONS
      • LIMITATIONS
  • EXECUTIVE SUMMARY
    • Table WMS MARKET SIZE AND GROWTH RATE, 2013-2020 (USD MILLION, Y-O-Y %)
  • PREMIUM INSIGHT
    • ATTRACTIVE MARKET OPPORTUNITIES IN THE WMS MARKET
    • WMS MARKET, GEOGRAPHIC ANALYSIS
    • WMS MARKET LIFECYCLE ANALYSIS (2015)
    • WMS SOFTWARE MARKET SNAPSHOT
    • WMS SERVICE MARKET SNAPSHOT
    • WMS DEPLOYMENT MARKET SNAPSHOT
    • WMS VERTICAL MARKET SNAPSHOT
  • MARKET OVERVIEW
    • INTRODUCTION
    • MARKET SEGMENTATION
      • BY SOFTWARE
      • BY SERVICE
      • BY DEPLOYMENT
      • BY VERTICAL
      • BY REGION
    • MARKET DYNAMICS
      • DRIVERS
        • Table DRIVERS: IMPACT ANALYSIS
      • RESTRAINTS
        • Table RESTRAINTS: IMPACT ANALYSIS
      • OPPORTUNITIES
        • Table OPPORTUNITIES: IMPACT ANALYSIS
      • CHALLENGES
        • Table CHALLENGES: IMPACT ANALYSIS
    • WARRANTY MANAGEMENT FRAMEWORK
  • INDUSTRY TRENDS
    • INTRODUCTION
    • VALUE CHAIN ANALYSIS
    • STRATEGIC BENCHMARKING
    • PORTER'S FIVE FORCES ANALYSIS
      • THREAT OF NEW ENTRANTS
      • THREAT OF SUBSTITUTES
      • BARGAINING POWER OF SUPPLIERS
      • BARGAINING POWER OF BUYERS
      • INTENSITY OF RIVALRY
    • PAIN POINT ANALYSIS
      • IDENTIFYING THE CAUSE OF PRODUCT FAILURE
      • STRUGGLE IN RECOVERING THE LIABILITY COST FROM SUPPLIER
      • REPAIR MANAGEMENT
      • LENGTHY CLAIM PROCESS METHODOLOGY
      • LACK OF TECHNOLOGY DEPLOYMENT AND INTEGRATION
  • WARRANTY MANAGEMENT SYSTEM MARKET ANALYSIS, BY SOFTWARE
    • INTRODUCTION
      • Table WMS MARKET SIZE, BY SOFTWARE, 2013-2020 ( USD MILLION)
      • Table WMS : SOFTWARE MARKET SIZE BY REGION, 2013-2020 (USD MILLION)
    • CLAIM MANAGEMENT
      • Table CLAIM MANAGEMENT MARKET : WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • SERVICE CONTRACT
      • Table SERVICE CONTRACT MARKET : WMS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table SERVICE CONTRACT MARKET : WMS MARKET SIZE, BY REGIONS, 2013-2020 (USD MILLION)
      • CONTRACT MANAGEMENT
        • Table CONTRACT MANAGEMENT MARKET: WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
      • WARRANTY AND CONTRACT TRACKING
        • Table WARRANTY AND CONTRACT TRACKING MARKET : WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
      • WARRANTY TRANSACTION MANAGEMENT
        • Table WARRANTY TRANSACTION MANAGEMENT MARKET: WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • WARRANTY INTELLIGENCE
      • Table WARRANTY INTELLIGENCE MARKET : WMS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table WARRANTY INTELLIGENCE MARKET : WMS MARKET SIZE, BY REGIONS, 2013-2020 (USD MILLION)
      • WARRANTY ANALYTICS
        • Table WARRANTY ANALYTICS MARKET : WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
      • INTERACTIVE DASHBOARDS AND REPORTING
        • Table INTERACTIVE DASHBOARDS AND REPORTING MARKET : WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • ADMINISTRATION MANAGEMENT
      • Table ADMINISTRATION MANAGEMENT MARKET : WMS MARKET SIZE, BY TYPES, 2013-2020 (USD MILLION)
      • Table ADMINISTRATION MANAGEMENT MARKET : WMS MARKET SIZE, BY REGIONS, 2013-2020 (USD MILLION)
      • CAMPAIGN AND PRODUCT REGISTRATION
        • Table CAMPAIGN AND PRODUCT REGISTRATION MARKET : WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
      • BILLING MANAGEMENT
        • Table BILLING MANAGEMENT MARKET : WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
      • CUSTOMER EXPERIENCE
        • Table CUSTOMER EXPERIENCE MARKET : WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • WARRANTY MANAGEMENT SYSTEM MARKET ANALYSIS, BY SERVICE
    • INTRODUCTION
      • Table WMS MARKET SIZE, BY SERVICES, 2013-2020 (USD MILLION)
    • PROFESSIONAL SERVICE
      • Table PROFESSIONAL SERVICE : WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • DEPLOYMENT AND SYSTEM INTEGRATION SERVICES
      • Table DEPLOYMENT AND SYSTEM INTEGRATION SERVICE : WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • CUSTOMIZATION SERVICE
      • Table CUSTOMIZATION SERVICES : WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • WARRANTY MANAGEMENT SYSTEM MARKET ANALYSIS, BY DEPLOYMENT
    • INTRODUCTION
      • Table WMS MARKET SIZE, BY DEPLOYMENT, 2013-2020 (USD MILLION)
    • ON-PREMISE
      • Table ON-PREMISE DEPLOYMENT : WMS MARKET SIZE, BY REGION 2013-2020 ( USD MILLION)
    • ON-DEMAND
      • Table ON-DEMAND DEPLOYMENT : WMS MARKET SIZE, BY REGION, 2013-2020 ( USD MILLION)
  • WARRANTY MANAGEMENT SYSTEM MARKET ANALYSIS, BY VERTICAL
    • INTRODUCTION
      • Table WARRANTY MANAGEMENT SYSTEM MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
    • MANUFACTURING
      • Table MANUFACTURING: WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • AUTOMOTIVE
      • Table AUTOMOTIVE: WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • HEALTHCARE
      • Table AUTOMOTIVE: WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • SUPPLY CHAIN AND LOGISTICS
      • Table SUPPLY CHAIN AND LOGISTICS: WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • FOOD AND BEVERAGES
      • Table FOOD AND BEVERAGES: WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • OTHERS
      • Table OTHERS : WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • GEOGRAPHIC ANALYSIS
    • INTRODUCTION
      • Table WMS MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: WMS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: WARRANTY MANAGEMENT SOLUTION SOFTWARE MARKET SIZE BY TYPE, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: SERVICE CONTRACT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: WARRANTY INTELLIGENCE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: ADMINISTRATION MANAGEMENT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: WARRANTY MANAGEMENT SOLUTION SERVICE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: WARRANTY MANAGEMENT SOLUTION DEPLOYMENT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: WARRANTY MANAGEMENT SOLUTION VERTICAL MARKET SIZE, BY TYPE, 2015-2020 (USD MILLION)
    • EUROPE
      • Table EUROPE: WMS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table EUROPE: SOFTWARE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table EUROPE: SERVICE CONTRACT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table EUROPE: WARRANTY INTELLIGENCE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table EUROPE: ADMINISTRATION MANAGEMENT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table EUROPE: SERVICE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table EUROPE: DEPLOYMENT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table EUROPE: VERTICAL MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
    • ASIA-PACIFIC
      • Table ASIA-PACIFIC : WMS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC : SOFTWARE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC : SERVICE CONTRACT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC : WARRANTY INTELLIGENCE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC: ADMINISTRATION MANAGEMENT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC: WMS SERVICE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC : WMS MARKET SIZE, DEPLOYMENT 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC : VERTICAL MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
    • LATIN AMERICA
      • Table LATIN AMERICA: WMS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table LATIN AMERICA: WMS SOFTWARE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table LATIN AMERICA: SERVICE CONTRACT SOFTWARE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table LATIN AMERICA: WARRANTY INTELLIGENCE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table LATIN AMERICA: ADMINISTRATION MANAGEMENT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table LATIN AMERICA: SERVICE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table LATIN AMERICA: WMS MARKET SIZE, BY DEPLOYMENT, 2013-2020 (USD MILLION)
      • Table LATIN AMERICA: WMS VERTICAL MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
    • MIDDLE-EAST AND AFRICA
      • Table MIDDLE-EAST AND AFRICA: WMS MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table MIDDLE-EAST AND AFRICA: WMS SOFTWARE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table MIDDLE-EAST AND AFRICA: SERVICE CONTRACT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table MIDDLE-EAST AND AFRICA: WARRANTY INTELLIGENCE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table MIDDLE-EAST AND AFRICA: ADMINISTRATION MANAGEMENT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table MIDDLE-EAST AND AFRICA: WARRANTY MANAGEMENT SOLUTION SERVICE MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table MIDDLE-EAST AND AFRICA: WARRANTY MANAGEMENT SOLUTION DEPLOYMENT MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
      • Table MIDDLE-EAST AND AFRICA: WARRANTY MANAGEMENT SOLUTION VERTICAL MARKET SIZE, BY TYPE, 2013-2020 (USD MILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • COMPETITIVE SITUATION AND TRENDS
    • BUSINESS EXPANSIONS
      • Table BUSINESS EXPANSIONS, 2014-2015
    • NEW PRODUCT DEVELOPMENTS
      • Table NEW PRODUCT LAUNCHES, 2013-2015
    • MERGERS AND ACQUISITIONS
      • Table MERGERS AND ACQUISITIONS, 2014-2015
    • PARTNERSHIPS, AGREEMENTS, JOINT VENTURES, AND COLLABORATIONS
      • Table PARTNERSHIPS, AGREEMENTS, JOINT VENTURES, AND COLLABORATIONS, 2014-2015
    • VENTURE FUNDING
      • Table VENTURE FUNDING, 2012-2015
  • COMPANY PROFILES
    • INTERNATIONAL BUSINESS MACHINES (IBM) CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • MNM VIEW
    • ORACLE CORPORATION
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENT
      • MNM VIEW
    • PEGASYSTEMS INC.
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • PTC INC.
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • SAP SE
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • MNM VIEW
    • ASTEA INTERNATIONAL, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • INDUSTRIAL AND FINANCIAL SYSTEMS (IFS) AB
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • INFOSYS LIMITED
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • MNM VIEW
    • TAVANT TECHNOLOGIES, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • TECH MAHINDRA LIMITED
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • MNM VIEW
    • WIPRO LIMITED
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
  • APPENDIX
    • DISCUSSION GUIDE
    • INTRODUCING RT : REAL-TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report