Market Research Logo

Voice Analytics Market by Component (Solution and Services), Application (Sentiment Analysis, Sales and Marketing Management, and Call Monitoring), Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2024

Voice Analytics Market by Component (Solution and Services), Application (Sentiment Analysis, Sales and Marketing Management, and Call Monitoring), Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2024

The global voice analytics market size to grow at a Compound Annual Growth Rate (CAGR) of 19.4% during the forecast period
MarketsandMarkets forecasts the global voice analytics market size to grow from USD 657 million in 2019 to USD 1,597 million by 2024, at a CAGR of 19.4% during 2019–2024. The major growth drivers of the voice analytics market include the growing need to extract insights from customer interactions. Lack of accuracy in authenticating users may restrain the growth of the voice analytics market.

The services segment to grow at a higher CAGR during the forecast period
The voice analytics market is segmented on the basis of components, such as solution and services. The services segment is expected to grow at a rapid pace during the forecast period. An efficient voice analytics service help organizations unlock insights in voice communications by integrating voice analytics solution with their existing IT infrastructure.

The retail and eCommerce segment to grow at the highest CAGR during the forecast period
The voice analytics market by vertical has been segmented into BFSI, retail and eCommerce, telecommunication, healthcare, government and defense, others (education, real estate, and travel and hospitality). The retail and eCommerce segment to grow at the highest CAGR during the forecast period, due to the growing demand to create a frictionless customer experience.

Among regions, Asia Pacific (APAC) to grow at the highest CAGR during the forecast period
APAC is expected to grow at the highest CAGR during the forecast period. The increasing investments by the tech companies in major APAC countries, such as India, China, and Japan, growing government regulations and initiatives are expected to drive the growth of the market in the APAC region.

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the voice analytics market.
By Company: Tier I: 10%, Tier II: 25%, and Tier III: 65%
By Designation: C-Level: 25%, Director-Level: 50%, and Others: 25%
By Region: North America: 40%, Europe: 20%, APAC: 30%, RoW : 10%

The report includes the study of the key players offering voice analytics solution and services. It profiles major vendors in the global voice analytics market. The major vendors include Verint Systems (US), NICE (Israel), Avaya (US), ThoughtSpot (US), Uniphore (India), Calabrio (US), Talkdesk (US), RankMiner (US), VoiceBase (US), Beyond Verbal (Israel), VoiceSense (Israel), SESTEK (Turkey), audEERING (Germany), Invoca (US), and Xdroid (Hungary). It also includes an in-depth competitive analysis of the key players in the voice analytics market, along with their company profiles, business overviews, product offerings, recent developments, and market strategies.

Research coverage
The report segments the global voice analytics market by component (solution and services), deployment mode, organization size, application, and region. The voice analytics market by vertical is divided into BFSI, retail and eCommerce, telecommunication, healthcare, government and defense, others (education, real estate, and travel and hospitality) categories. The component segment comprises solution and services. The services segment is divided into managed services and professional services (support and maintenance services, and consulting services). The voice analytics market by deployment mode is segmented into cloud and on-premises. On the basis of organization size, the voice analytics market is divided into large enterprises and Small and Medium-sized Enterprises (SMEs). The voice analytics market by application is segmented into sentiment analysis, sales and marketing management, risk and fraud detection, call monitoring, others (reporting and workforce management). The report also covers the voice analytics market with respect to 5 major regions: North America, Europe, APAC, Latin America, and the Middle East and Africa (MEA).

The report would help the market leaders and new entrants in the global voice analytics market in the following ways:
1. The report segments the market into various subsegments; hence, it covers the market comprehensively. It provides the closest approximations of the revenue numbers for the overall market and its subsegments. The market numbers are further split across verticals and regions.
2. It helps in understanding the overall growth of the market. It also provides information about key market drivers, restraints, challenges, and opportunities.
3. It helps stakeholders in understanding their competitors better and gaining more insights to strengthen their positions in the market. The study also presents the positioning of the key players based on their product offerings and business strategies.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKET SEGMENTATION
      • REGIONS COVERED
    • YEARS CONSIDERED FOR THE STUDY
    • CURRENCY CONSIDERED
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • MARKET BREAKUP AND DATA TRIANGULATION
    • MARKET SIZE ESTIMATION
      • TOP-DOWN APPROACH
      • BOTTOM-UP APPROACH
    • MARKET FORECAST
    • COMPETITIVE LEADERSHIP MAPPING RESEARCH METHODOLOGY
      • Table EVALUATION CRITERIA
      • VENDOR INCLUSION CRITERIA
    • ASSUMPTIONS FOR THE STUDY
    • LIMITATIONS OF THE STUDY
  • EXECUTIVE SUMMARY
    • Table VOICE ANALYTICS MARKET SIZE AND GROWTH RATE, 2017–2024 (USD MILLION, Y-O-Y %)
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN THE VOICE ANALYTICS MARKET
    • VOICE ANALYTICS MARKET, BY APPLICATION (2019-2024)
    • VOICE ANALYTICS MARKET, BY ORGANIZATION SIZE
    • VOICE ANALYTICS MARKET: MARKET SHARE ACROSS REGIONS
  • MARKET OVERVIEW AND INDUSTRY TRENDS
    • INTRODUCTION
    • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
    • USE CASES
      • USE CASE: SCENARIO 1
      • USE CASE: SCENARIO 2
      • USE CASE: SCENARIO 3
    • INNOVATION SPOTLIGHT
      • ADVENT OF AI AND ML INTO VOICE ANALYTICS
      • EMERGENCE OF REAL-TIME INTO VOICE ANALYTICS
    • REGULATORY IMPLICATIONS
      • GENERAL DATA PROTECTION REGULATION
      • HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPPA)
      • DODD-FRANK WALL STREET REFORM AND CONSUMER PROTECTION
      • MARKET ABUSE REGULATION
      • 2ND REVISION OF MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE
      • EUROPEAN BANKING REGULATIONS
  • VOICE ANALYTICS MARKET, BY APPLICATION
    • INTRODUCTION
      • Table VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
    • SENTIMENT ANALYSIS
      • NEED FOR REAL-TIME INSIGHTS INTO CUSTOMER INTERACTIONS TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS FOR SENTIMENT ANALYSIS
        • Table SENTIMENT ANALYSIS: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • SALES AND MARKETING MANAGEMENT
      • NEED TO ENHANCE BRAND REPUTATION TO MAINTAIN COMPETITIVE EDGE DRIVING THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN SALES AND MARKETING MANAGEMENT
        • Table SALES AND MARKETING MANAGEMENT: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • RISK AND FRAUD DETECTION
      • NEED TO MITIGATE RISK AND REDUCE LOSS TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN RISK AND FRAUD DETECTION
        • Table RISK AND FRAUD DETECTION: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • CALL MONITORING
      • NEED TO REDUCE CUSTOMER CHURN AND IMPROVE AGENT PERFORMANCE TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN CALL MONITORING
        • Table CALL MONITORING: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • OTHERS
      • Table OTHERS: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
  • VOICE ANALYTICS MARKET, BY COMPONENT
    • INTRODUCTION
      • Table VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
    • SOLUTION
      • NEED FOR ANALYZING REAL-TIME CUSTOMER BEHAVIOUR TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS
        • Table SOLUTION: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • SERVICES
      • Table SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
      • Table SERVICES: VOICE ANALYTICS MARKET SIZE, BY TYPE, 2017–2024 (USD MILLION)
      • MANAGED SERVICES
        • Table MANAGED SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
      • PROFESSIONAL SERVICES
        • Table PROFESSIONAL SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
  • VOICE ANALYTICS MARKET, BY DEPLOYMENT MODE
    • INTRODUCTION
      • Table VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
    • CLOUD
      • GROWING IMPLEMENTATION, DATA ACCESSIBILITY, SCALABILITY, AND EASE OF USE TO DRIVE THE ADOPTION OF CLOUD-BASED VOICE ANALYTICS SOLUTIONS
        • Table CLOUD: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • ON-PREMISES
      • FLEXIBILITY TO INTEGRATE WITH A VARIETY OF THIRD-PARTY SOLUTIONS DRIVING THE ADOPTION OF ON-PREMISES VOICE ANALYTICS SOLUTIONS
        • Table ON-PREMISES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
  • VOICE ANALYTICS MARKET, BY ORGANIZATION SIZE
    • INTRODUCTION
      • Table VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
    • SMALL AND MEDIUM-SIZED ENTERPRISES
      • NEED FOR VIABLE CLOUD-BASED ANALYTICS SOLUTIONS TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN SMALL AND MEDIUM-SIZED ENTERPRISES
        • Table SMALL AND MEDIUM-SIZED ENTERPRISES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • LARGE ENTERPRISES
      • INCREASING ADOPTION OF ADVANCED TECHNOLOGIES TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN LARGE ENTERPRISES
        • Table LARGE ENTERPRISES: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
  • VOICE ANALYTICS MARKET, BY VERTICAL
    • INTRODUCTION
      • Table VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
    • BANKING, FINANCIAL SERVICES, AND INSURANCE
      • FOCUS ON COMPLIANCE WITH REGULATIONS AND FINANCIAL STANDARDS TO INCREASE THE DEMAND FOR VOICE ANALYTICS SOLUTIONS IN BFSI
        • Table BFSI: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • RETAIL AND ECOMMERCE
      • UNDERSTANDING CUSTOMER BEHAVIOR IN REAL-TIME TO BOOST THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN RETAIL AND ECOMMERCE
        • Table RETAIL AND ECOMMERCE: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • TELECOMMUNICATION
      • BENEFITS SUCH AS REDUCED CHURN RATE, IMPROVED SERVICES, AND ENHANCED CUSTOMER LOYALTY TO FUEL THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN TELECOMMUNICATION
        • Table TELECOMMUNICATION: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • HEALTHCARE
      • GROWING DEMAND TO ACHIEVE BETTER PATIENT EXPERIENCE AND MEET REGULATIONS TO FUEL THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN HEALTHCARE
        • Table HEALTHCARE: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • GOVERNMENT AND DEFENSE
      • NEED TO IMPROVE RELIABILITY AND EFFICIENCY OF PROCESSES TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN GOVERNMENT AND DEFENSE
        • Table GOVERNMENT AND DEFENSE: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • OTHERS
      • Table OTHERS: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
  • VOICE ANALYTICS MARKET, BY REGION
    • INTRODUCTION
      • Table VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
      • Table NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION)
      • Table NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
      • Table NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
      • Table NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
      • Table NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
      • Table NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
      • UNITED STATES
      • CANADA
    • EUROPE
      • Table EUROPE: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
      • Table EUROPE: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION)
      • Table EUROPE: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
      • Table EUROPE: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
      • Table EUROPE: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
      • Table EUROPE: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
      • Table EUROPE: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
      • UNITED KINGDOM
      • GERMANY
      • FRANCE
      • REST OF EUROPE
    • ASIA PACIFIC
      • Table ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
      • Table ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION)
      • Table ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
      • Table ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
      • Table ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
      • Table ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
      • Table ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
      • CHINA
      • JAPAN
      • INDIA
      • REST OF ASIA PACIFIC
    • LATIN AMERICA
      • Table LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
      • Table LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION)
      • Table LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
      • Table LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
      • Table LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
      • Table LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
      • Table LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
      • BRAZIL
      • MEXICO
      • REST OF LATIN AMERICA
    • MIDDLE EAST AND AFRICA
      • Table MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE, 2017–2024 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
      • MIDDLE EAST
      • AFRICA
  • COMPETITIVE LANDSCAPE
    • COMPETITIVE LEADERSHIP MAPPING
      • VISIONARY LEADERS
      • INNOVATORS
      • DYNAMIC DIFFERENTIATORS
      • EMERGING COMPANIES
    • BUSINESS STRATEGY EXCELLENCE
    • STRENGTH OF PRODUCT OFFERINGS
    • RANKING OF KEY PLAYERS IN THE VOICE ANALYTICS MARKET, 2019
  • COMPANY PROFILES
    • INTRODUCTION
    • VERINT SYSTEMS
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • NICE
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • AVAYA
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • THOUGHTSPOT
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • UNIPHORE
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • SWOT ANALYSIS
      • MNM VIEW
    • CALABRIO
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • TALKDESK
      • BUSINESS OVERVIEW
      • PLATFORMS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • RANKMINER
      • BUSINESS OVERVIEW
      • SOFTWARE OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • VOICEBASE
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • BEYOND VERBAL
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • VOICESENSE
    • SESTEK
    • XDROID
    • INVOCA
    • AUDEERING
  • APPENDIX
    • INDUSTRY EXPERTS
    • DISCUSSION GUIDE
    • KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS
    • AUTHOR DETAILS

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook