Conversational AI Market by Product Type (AI Chatbots, Voice Bots, Virtual Assistants, Gen AI Agents), Business Function (Sales & Marketing, Operations & Supply Chain, Finance & Accounting, HR), Integration Type, and End User - Global Forecast to 2031

The conversational AI market is projected to grow from USD 17.05 billion in 2025 to USD 49.80 billion by 2031 at a compound annual growth rate (CAGR) of 19.6% during the forecast period. Advances in Natural Language Processing (NLP) and Machine Learning (ML) have made AI systems more adept at understanding and responding in human-like ways, leading to improved user experiences. Businesses are increasingly adopting conversational AI to meet rising customer expectations for instant, personalized, and 24/7 support. This automation helps reduce operational costs, enhance efficiency, and handle high volumes of inquiries, particularly in sectors like customer service, retail, and healthcare. The integration with emerging technologies like generative AI and voice assistants further expands its capabilities and applications.

“Sales & marketing business function to hold the largest market share during the forecast period”

The sales & marketing business function is expected to hold the largest market share in the conversational AI market during the forecast period due to its critical role in driving customer engagement and revenue. Businesses are increasingly using conversational AI tools like chatbots and virtual assistants to automate customer interactions, generate leads, personalize campaigns, and support buyers throughout the sales journey. These tools improve efficiency, provide real-time responses, and enhance customer experiences, leading to higher conversion rates. As companies seek to gain a competitive advantage and optimize marketing ROI, the demand for intelligent, conversational solutions continues to grow. This strong alignment between conversational AI capabilities and sales and marketing goals positions this business function as the leading adopter in the evolving AI landscape.

“By product type, AI chatbots to hold the largest market share during the forecast period”

During the forecast period, AI chatbots are projected to hold the largest market share in the conversational AI market due to their widespread adoption across industries such as retail, healthcare, banking, and customer service. These chatbots provide instant, automated responses to customer queries, reducing operational costs and enhancing user experience. As businesses increasingly prioritize 24/7 customer engagement and scalable support systems, AI chatbots have emerged as a reliable solution. Their integration with messaging apps and websites further boosts accessibility and convenience. Additionally, advancements in natural language processing and machine learning have significantly improved chatbot intelligence, making them more capable of understanding context and delivering human-like conversations. This continued innovation is expected to drive their dominance in the conversational AI landscape.

“Asia Pacific to witness rapid conversational AI growth fueled by innovation and emerging technologies, while North America leads in market size”

The Asia Pacific region is poised for rapid growth in the conversational AI market, driven by technological innovation, increasing digital transformation, and a rising number of tech-savvy consumers. Countries like China, India, Japan, and South Korea are investing heavily in artificial intelligence, supported by government initiatives, growing startup ecosystems, and the adoption of smart devices. The proliferation of smartphones, social media, and messaging platforms has created fertile ground for conversational AI tools such as chatbots and virtual assistants. Moreover, the region's diverse languages and cultures are encouraging the development of multilingual AI systems, further accelerating adoption. Conversely, North America maintains its lead in market size due to its mature technological infrastructure, early adoption of AI, and the presence of major players like Google, Microsoft, IBM, and AWS. The region benefits from strong R&D investment, robust cloud ecosystems, and high demand across sectors such as banking, healthcare, and e-commerce. Enterprises in North America are focused on enhancing customer experience, automating services, and improving operational efficiency through conversational AI. While North America dominates in terms of revenue and innovation hubs, Asia Pacific’s growth trajectory signals a potential shift in global dynamics as emerging economies harness AI to bridge digital divides and gain a competitive edge.

Breakdown of primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the conversational AI market.

• By Company: Tier I – 34%, Tier II – 43%, and Tier III – 23%
• By Designation: C Level – 28%, Director Level – 50%, and others – 22%
• By Region: North America – 30%, Europe – 35%, Asia Pacific – 20%, Middle East & Africa – 10%, and Latin America – 5%

The report includes the study of key players offering conversational AI solutions and services. It profiles major vendors in the conversational AI market. The major players in the conversational AI market include Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Oracle (US), SAP (Germany), Verint (US), Twilio (US), Sprinklr (US), LivePerson (US), [24]7.ai (US), GupShup (US), Yellow.ai (US), Anthropic (US), Kore.AI (US), Uniphore (US), eGain (US), SoundHound AI (US), Gridspace (US), Avaamo (US), Conversica (US), Inbenta (US), Creative Virtual (UK), Kasisto (US), MindMeld (US), Haptik (India), Teneo.ai (Sweden), Cognigy (Germany), Rasa (US), Sarthi.ai (India), Senseforth.ai (India), Exceed.ai (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), Pypestream (US), Boost.ai (Norway), Verloop.io (India), OneReach.ai (US), Omilia (Cyprus), and Aisera (US).

Research coverage

This research report covers the conversational AI market, which has been segmented based on offering, business function, integration type, product type, and end user. The offering segment consists of software and services. The software by deployment mode segment is categorized into on-premises and cloud. The services segment is further divided into managed services and professional services. The professional services segment includes consulting & advisory, integration & deployment, support & maintenance, and training & education. The product type segment covers AI chatbots, voice bots, virtual assistants, and generative AI agents. Based on business functions, the conversational AI market is categorized into sales & marketing, finance & accounting, HR, ITSM, and operations & supply chain. The integration type segment is categorized into internal enterprise systems (CRM and knowledge base systems) and external communication channels (mobile apps, IVR systems, messaging services/platforms, and websites). The end users include individual users and enterprises. Enterprises include BFSI, retail & e-commerce, healthcare & life sciences, technology & software, telecommunications, media & entertainment, travel & hospitality, government & defense, energy & utilities. automotive, transportation & logistics, and other enterprise-level end users (education, construction & real estate, and manufacturing). The regional analysis of the conversational AI market covers North America, Europe, Asia Pacific, the Middle East & Africa (MEA), and Latin America. The report also contains a detailed analysis of investment & funding scenarios, case studies, regulatory landscape, ecosystem analysis, supply chain analysis, pricing analysis, and technology analysis.

Key Benefits of Buying the Report

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall conversational AI market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the market's pulse and provides information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

• Analysis of key drivers (increasing integration of AI chatbots in messaging services, omnichannel deployment and reduced chatbot development cost, growing language coverage and accessibility, rising demand to implement AI-powered digital experience across government sector), restraints (data privacy and compliance concerns, infrastructure and latency Constraints), opportunities (integration of computer vision with voice recognition technology to facilitate in-depth and personalized interactions, vertical-specific conversational AI solutions, agentic AI and workflow automation), and challenges (apprehensiveness about disclosing personal or sensitive information, lack of precision in resolving queries).
• Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and product & service launches in the conversational AI market.
• Market Development: Comprehensive information about lucrative markets – the report analyzes the conversational AI market across varied regions.
• Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the conversational AI market.
• Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players like Microsoft (US), IBM (US), Google (US), OpenAI (US), Baidu (China), AWS (US), Oracle (US), SAP (Germany), Verint (US), Twilio (US), Sprinklr (US), LivePerson (US), [24]7.ai (US), GupShup (US), Yellow.ai (US), Anthropic (US), Kore.AI (US), Uniphore (US), eGain (US), SoundHound AI (US), Gridspace (US), Avaamo (US), Conversica (US), Inbenta (US), Creative Virtual (UK), Kasisto (US), MindMeld (US), Haptik (India), Teneo.ai (Sweden), Cognigy (Germany), Rasa (US), Sarthi.ai (India), Senseforth.ai (India), Exceed.ai (US), Clinc (US), Laiye (China), Rulai (US), Quiq (US), Pypestream (US), Boost.ai (Norway), Verloop.io (India), OneReach.ai (US), Omilia (Cyprus), and Aisera (US) in the conversational AI market. The report also helps stakeholders understand the pulse of the conversational AI market and provides them with information on key market drivers, restraints, challenges, and opportunities.

Tables List

Table 1 Usd Exchange Rates, 2020–2024

Table 2 Primary Interviews

Table 3 Factor Analysis

Table 4 Global Conversational Ai Market Size And Growth Rate,

2020–2024 (Usd Million, Y-o-y)

Table 5 Global Conversational Ai Market Size And Growth Rate,

2025–2031 (Usd Million, Y-o-y)

Table 6 Us-adjusted Reciprocal Tariff Rates

Table 7 Conversational Ai Market: Ecosystem

Table 8 North America: List Of Regulatory Bodies, Government Agencies,

And Other Organizations

Table 9 Europe: List Of Regulatory Bodies, Government Agencies,

And Other Organizations

Table 10 Asia Pacific: List Of Regulatory Bodies, Government Agencies,

And Other Organizations

Table 11 Middle East & Africa: List Of Regulatory Bodies, Government Agencies, And Other Organizations

Table 12 Latin America: List Of Regulatory Bodies, Government Agencies,

And Other Organizations

Table 13 Patents Filed, 2016–2025

Table 14 List Of Few Patents In Conversational Ai Market, 2024–2025

Table 15 Average Selling Price Of Offering, By Product Type, 2025

Table 16 Average Selling Price, By Business Function, 2025

Table 17 Conversational Ai Market: Detailed List Of Conferences &

Events, 2025–2026

Table 18 Porter’s Five Forces’ Impact On Conversational Ai Market

Table 19 Influence Of Stakeholders On Buying Process For Top Three Verticals

Table 20 Key Buying Criteria For Top Three Verticals

Table 21 Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 22 Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 23 Conversational Ai Market, By Deployment Mode,

2020–2024 (Usd Million)

Table 24 Conversational Ai Market, By Deployment Mode,

2025–2031 (Usd Million)

Table 25 Cloud: Conversational Ai Market, By Region, 2020–2024 (Usd Million)

Table 26 Cloud: Conversational Ai Market, By Region, 2025–2031 (Usd Million)

Table 27 On-premises: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 28 On-premises: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 29 Conversational Ai Market, By Service, 2020–2024 (Usd Million)

Table 30 Conversational Ai Market, By Service, 2025–2031 (Usd Million)

Table 31 Conversational Ai Market, By Professional Service,

2020–2024 (Usd Million)

Table 32 Conversational Ai Market, By Professional Service,

2025–2031 (Usd Million)

Table 33 Consulting & Advisory: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 34 Consulting & Advisory: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 35 Integration & Deployment: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 36 Integration & Deployment: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 37 Support & Maintenance: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 38 Support & Maintenance: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 39 Training & Education: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 40 Training & Education: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 41 Managed Conversational Ai Services: Conversational Ai Market,

By Region, 2020–2024 (Usd Million)

Table 42 Managed Conversational Ai Services: Conversational Ai Market,

By Region, 2025–2031 (Usd Million)

Table 43 Conversational Ai Market, By Product Type, 2020–2024 (Usd Million)

Table 44 Conversational Ai Market, By Product Type, 2025–2031 (Usd Million)

Table 45 Ai Chatbots: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 46 Ai Chatbots: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 47 Voice Bots: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 48 Voice Bots: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 49 Virtual Assistants: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 50 Virtual Assistants: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 51 Generative Ai Agents: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 52 Generative Ai Agents: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 53 Conversational Ai Market, By Business Function,

2020–2024 (Usd Million)

Table 54 Conversational Ai Market, By Business Function,

2025–2031 (Usd Million)

Table 55 Sales & Marketing: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 56 Sales & Marketing: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 57 Operations & Supply Chain: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 58 Operations & Supply Chain: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 59 Finance & Accounting: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 60 Finance & Accounting: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 61 Human Resources (Hr): Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 62 Human Resources (Hr): Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 63 Itsm: Conversational Ai Market, By Region, 2020–2024 (Usd Million)

Table 64 Itsm: Conversational Ai Market, By Region, 2025–2031 (Usd Million)

Table 65 Conversational Ai Market, By Integration Type, 2020–2024 (Usd Million)

Table 66 Conversational Ai Market, By Integration Type, 2025–2031 (Usd Million)

Table 67 Internal Enterprise Systems: Conversational Ai Market, By Region, 2020–2024 (Usd Million)

Table 68 Internal Enterprise Systems: Conversational Ai Market, By Region, 2025–2031 (Usd Million)

Table 69 External Communication Channels: Conversational Ai Market,

By Region, 2020–2024 (Usd Million)

Table 70 External Communication Channels: Conversational Ai Market,

By Region, 2025–2031 (Usd Million)

Table 71 Conversational Ai Market, By End User, 2020–2024 (Usd Million)

Table 72 Conversational Ai Market, By End User, 2025–2031 (Usd Million)

Table 73 Individual Users: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 74 Individual Users: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 75 Conversational Ai Market, By Enterprise, 2020–2024 (Usd Million)

Table 76 Conversational Ai Market, By Enterprise, 2025–2031 (Usd Million)

Table 77 Bfsi: Conversational Ai Market, By Region, 2020–2024 (Usd Million)

Table 78 Bfsi: Conversational Ai Market, By Region, 2025–2031 (Usd Million)

Table 79 Retail & E-commerce: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 80 Retail & E-commerce: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 81 Healthcare & Life Sciences: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 82 Healthcare & Life Sciences: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 83 Technology & Software: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 84 Technology & Software: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 85 Telecommunications: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 86 Telecommunications: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 87 Media & Entertainment: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 88 Media & Entertainment: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 89 Travel & Hospitality: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 90 Travel & Hospitality: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 91 Government & Defense: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 92 Government & Defense: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 93 Energy & Utilities: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 94 Energy & Utilities: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 95 Automotive: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 96 Automotive: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 97 Transportation & Logistics: Conversational Ai Market, By Region, 2020–2024 (Usd Million)

Table 98 Transportation & Logistics: Conversational Ai Market, By Region, 2025–2031 (Usd Million)

Table 99 Other Enterprises: Conversational Ai Market, By Region,

2020–2024 (Usd Million)

Table 100 Other Enterprises: Conversational Ai Market, By Region,

2025–2031 (Usd Million)

Table 101 Conversational Ai Market, By Region, 2020–2024 (Usd Million)

Table 102 Conversational Ai Market, By Region, 2025–2031 (Usd Million)

Table 103 North America: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 104 North America: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 105 North America: Conversational Ai Market, By Deployment Mode,

2020–2024 (Usd Million)

Table 106 North America: Conversational Ai Market, By Deployment Mode,

2025–2031 (Usd Million)

Table 107 North America: Conversational Ai Market, By Service,

2020–2024 (Usd Million)

Table 108 North America: Conversational Ai Market, By Service,

2025–2031 (Usd Million)

Table 109 North America: Conversational Ai Market, By Professional Service, 2020–2024 (Usd Million)

Table 110 North America: Conversational Ai Market, By Professional Service, 2025–2031 (Usd Million)

Table 111 North America: Conversational Ai Market, By Business Function,

2020–2024 (Usd Million)

Table 112 North America: Conversational Ai Market, By Business Function,

2025–2031 (Usd Million)

Table 113 North America: Conversational Ai Market, By Integration Type,

2020–2024 (Usd Million)

Table 114 North America: Conversational Ai Market, By Integration Type,

2025–2031 (Usd Million)

Table 115 North America: Conversational Ai Market, By Product Type,

2020–2024 (Usd Million)

Table 116 North America: Conversational Ai Market, By Product Type,

2025–2031 (Usd Million)

Table 117 North America: Conversational Ai Market, By End User,

2020–2024 (Usd Million)

Table 118 North America: Conversational Ai Market, By End User,

2025–2031 (Usd Million)

Table 119 North America: Conversational Ai Market, By Enterprise,

2020–2024 (Usd Million)

Table 120 North America: Conversational Ai Market, By Enterprise,

2025–2031 (Usd Million)

Table 121 North America: Conversational Ai Market, By Country,

2020–2024 (Usd Million)

Table 122 North America: Conversational Ai Market, By Country,

2025–2031 (Usd Million)

Table 123 Us: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 124 Us: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 125 Canada: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 126 Canada: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 127 Europe: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 128 Europe: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 129 Europe: Conversational Ai Market, By Deployment Mode,

2020–2024 (Usd Million)

Table 130 Europe: Conversational Ai Market, By Deployment Mode,

2025–2031 (Usd Million)

Table 131 Europe: Conversational Ai Market, By Service, 2020–2024 (Usd Million)

Table 132 Europe: Conversational Ai Market, By Service, 2025–2031 (Usd Million)

Table 133 Europe: Conversational Ai Market, By Professional Service,

2020–2024 (Usd Million)

Table 134 Europe: Conversational Ai Market, By Professional Service,

2025–2031 (Usd Million)

Table 135 Europe: Conversational Ai Market, By Business Function,

2020–2024 (Usd Million)

Table 136 Europe: Conversational Ai Market, By Business Function,

2025–2031 (Usd Million)

Table 137 Europe: Conversational Ai Market, By Integration Type,

2020–2024 (Usd Million)

Table 138 Europe: Conversational Ai Market, By Integration Type,

2025–2031 (Usd Million)

Table 139 Europe: Conversational Ai Market, By Product Type,

2020–2024 (Usd Million)

Table 140 Europe: Conversational Ai Market, By Product Type,

2025–2031 (Usd Million)

Table 141 Europe: Conversational Ai Market, By End User,

2020–2024 (Usd Million)

Table 142 Europe: Conversational Ai Market, By End User,

2025–2031 (Usd Million)

Table 143 Europe: Conversational Ai Market, By Enterprise,

2020–2024 (Usd Million)

Table 144 Europe: Conversational Ai Market, By Enterprise,

2025–2031 (Usd Million)

Table 145 Europe: Conversational Ai Market, By Country, 2020–2024 (Usd Million)

Table 146 Europe: Conversational Ai Market, By Country, 2025–2031 (Usd Million)

Table 147 Uk: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 148 Uk: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 149 Germany: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 150 Germany: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 151 France: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 152 France: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 153 Italy: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 154 Italy: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 155 Spain: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 156 Spain: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 157 Rest Of Europe: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 158 Rest Of Europe: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 159 Asia Pacific: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 160 Asia Pacific: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 161 Asia Pacific: Conversational Ai Market, By Deployment Mode,

2020–2024 (Usd Million)

Table 162 Asia Pacific: Conversational Ai Market, By Deployment Mode,

2025–2031 (Usd Million)

Table 163 Asia Pacific: Conversational Ai Market, By Service,

2020–2024 (Usd Million)

Table 164 Asia Pacific: Conversational Ai Market, By Service,

2025–2031 (Usd Million)

Table 165 Asia Pacific: Conversational Ai Market, By Professional Service,

2020–2024 (Usd Million)

Table 166 Asia Pacific: Conversational Ai Market, By Professional Service,

2025–2031 (Usd Million)

Table 167 Asia Pacific: Conversational Ai Market, By Business Function,

2020–2024 (Usd Million)

Table 168 Asia Pacific: Conversational Ai Market, By Business Function,

2025–2031 (Usd Million)

Table 169 Asia Pacific: Conversational Ai Market, By Integration Type,

2020–2024 (Usd Million)

Table 170 Asia Pacific: Conversational Ai Market, By Integration Type,

2025–2031 (Usd Million)

Table 171 Asia Pacific: Conversational Ai Market, By Product Type,

2020–2024 (Usd Million)

Table 172 Asia Pacific: Conversational Ai Market, By Product Type,

2025–2031 (Usd Million)

Table 173 Asia Pacific: Conversational Ai Market, By End User,

2020–2024 (Usd Million)

Table 174 Asia Pacific: Conversational Ai Market, By End User,

2025–2031 (Usd Million)

Table 175 Asia Pacific: Conversational Ai Market, By Enterprise,

2020–2024 (Usd Million)

Table 176 Asia Pacific: Conversational Ai Market, By Enterprise,

2025–2031 (Usd Million)

Table 177 Asia Pacific: Conversational Ai Market, By Country,

2020–2024 (Usd Million)

Table 178 Asia Pacific: Conversational Ai Market, By Country,

2025–2031 (Usd Million)

Table 179 China: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 180 China: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 181 India: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 182 India: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 183 Japan: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 184 Japan: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 185 South Korea: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 186 South Korea: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 187 Asean: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 188 Asean: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 189 Australia & New Zealand: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 190 Australia & New Zealand: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 191 Rest Of Asia Pacific: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 192 Rest Of Asia Pacific: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 193 Middle East & Africa: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 194 Middle East & Africa: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 195 Middle East & Africa: Conversational Ai Market, By Deployment Mode, 2020–2024 (Usd Million)

Table 196 Middle East & Africa: Conversational Ai Market, By Deployment Mode, 2025–2031 (Usd Million)

Table 197 Middle East & Africa: Conversational Ai Market, By Service,

2020–2024 (Usd Million)

Table 198 Middle East & Africa: Conversational Ai Market, By Service,

2025–2031 (Usd Million)

Table 199 Middle East & Africa: Conversational Ai Market, By Professional Service, 2020–2024 (Usd Million)

Table 200 Middle East & Africa: Conversational Ai Market, By Professional Service, 2025–2031 (Usd Million)

Table 201 Middle East & Africa: Conversational Ai Market, By Business Function, 2020–2024 (Usd Million)

Table 202 Middle East & Africa: Conversational Ai Market, By Business Function, 2025–2031 (Usd Million)

Table 203 Middle East & Africa: Conversational Ai Market, By Integration Type, 2020–2024 (Usd Million)

Table 204 Middle East & Africa: Conversational Ai Market, By Integration Type, 2025–2031 (Usd Million)

Table 205 Middle East & Africa: Conversational Ai Market, By Product Type,

2020–2024 (Usd Million)

Table 206 Middle East & Africa: Conversational Ai Market, By Product Type,

2025–2031 (Usd Million)

Table 207 Middle East & Africa: Conversational Ai Market, By End User,

2020–2024 (Usd Million)

Table 208 Middle East & Africa: Conversational Ai Market, By End User,

2025–2031 (Usd Million)

Table 209 Middle East & Africa: Conversational Ai Market, By Enterprise,

2020–2024 (Usd Million)

Table 210 Middle East & Africa: Conversational Ai Market, By Enterprise,

2025–2031 (Usd Million)

Table 211 Middle East & Africa: Conversational Ai Market, By Country,

2020–2024 (Usd Million)

Table 212 Middle East & Africa: Conversational Ai Market, By Country,

2025–2031 (Usd Million)

Table 213 Uae: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 214 Uae: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 215 Ksa: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 216 Ksa: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 217 Qatar: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 218 Qatar: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 219 Egypt: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 220 Egypt: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 221 South Africa: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 222 South Africa: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 223 Rest Of Middle East & Africa: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 224 Rest Of Middle East & Africa: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 225 Latin America: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 226 Latin America: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 227 Latin America: Conversational Ai Market, By Deployment Mode,

2020–2024 (Usd Million)

Table 228 Latin America: Conversational Ai Market, By Deployment Mode,

2025–2031 (Usd Million)

Table 229 Latin America: Conversational Ai Market, By Service,

2020–2024 (Usd Million)

Table 230 Latin America: Conversational Ai Market, By Service,

2025–2031 (Usd Million)

Table 231 Latin America: Conversational Ai Market, By Professional Service, 2020–2024 (Usd Million)

Table 232 Latin America: Conversational Ai Market, By Professional Service, 2025–2031 (Usd Million)

Table 233 Latin America: Conversational Ai Market, By Business Function,

2020–2024 (Usd Million)

Table 234 Latin America: Conversational Ai Market, By Business Function,

2025–2031 (Usd Million)

Table 235 Latin America: Conversational Ai Market, By Integration Type,

2020–2024 (Usd Million)

Table 236 Latin America: Conversational Ai Market, By Integration Type,

2025–2031 (Usd Million)

Table 237 Latin America: Conversational Ai Market, By Product Type,

2020–2024 (Usd Million)

Table 238 Latin America: Conversational Ai Market, By Product Type,

2025–2031 (Usd Million)

Table 239 Latin America: Conversational Ai Market, By End User,

2020–2024 (Usd Million)

Table 240 Latin America: Conversational Ai Market, By End User,

2025–2031 (Usd Million)

Table 241 Latin America: Conversational Ai Market, By Enterprise,

2020–2024 (Usd Million)

Table 242 Latin America: Conversational Ai Market, By Enterprise,

2025–2031 (Usd Million)

Table 243 Latin America: Conversational Ai Market, By Country,

2020–2024 (Usd Million)

Table 244 Latin America: Conversational Ai Market, By Country,

2025–2031 (Usd Million)

Table 245 Brazil: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 246 Brazil: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 247 Mexico: Conversational Ai Market, By Offering, 2020–2024 (Usd Million)

Table 248 Mexico: Conversational Ai Market, By Offering, 2025–2031 (Usd Million)

Table 249 Argentina: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 250 Argentina: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 251 Rest Of Latin America: Conversational Ai Market, By Offering,

2020–2024 (Usd Million)

Table 252 Rest Of Latin America: Conversational Ai Market, By Offering,

2025–2031 (Usd Million)

Table 253 Overview Of Strategies Adopted By Key Conversational

Ai Vendors, 2022–2025

Table 254 Conversational Ai Market: Degree Of Competition

Table 255 Regional Footprint (20 Companies), 2024

Table 256 Product Type Footprint (20 Companies), 2024

Table 257 Business Function Footprint (20 Companies), 2024

Table 258 End User Footprint (20 Companies), 2024

Table 259 Conversational Ai Market: Key Startups/Smes, 2024

Table 260 Conversational Ai Market: Competitive Benchmarking

Of Key Startups/Smes, 2024

Table 261 Conversational Ai Market: Product Launches And

Enhancements, 2022–2025

Table 262 Conversational Ai Market: Deals, 2022–2025

Table 263 Microsoft: Business Overview

Table 264 Microsoft: Products/Solutions/Services Offered

Table 265 Microsoft: Product Launches & Enhancements

Table 266 Microsoft: Deals

Table 267 Ibm: Company Overview

Table 268 Ibm: Products/Solutions/Services Offered

Table 269 Ibm: Product Launches & Enhancements

Table 270 Ibm: Deals

Table 271 Google: Company Overview

Table 272 Google: Products/Solutions/Services Offered

Table 273 Google: Product Launches & Enhancements

Table 274 Google: Deals

Table 275 Aws: Company Overview

Table 276 Aws: Products/Solutions/Services Offered

Table 277 Aws: Product Launches & Enhancements

Table 278 Aws: Deals

Table 279 Kore.Ai: Company Overview

Table 280 Kore.Ai: Products/Solutions/Services Offered

Table 281 Kore.Ai: Product Launches & Enhancements

Table 282 Kore.Ai: Deals

Table 283 Oracle: Company Overview

Table 284 Oracle: Products/Solutions/Services Offered

Table 285 Oracle: Product Launches & Enhancements

Table 286 Oracle: Deals

Table 287 Openai: Company Overview

Table 288 Openai: Products/Solutions/Services Offered

Table 289 Openai: Product Launches & Enhancements

Table 290 Openai: Deals

Table 291 Baidu: Company Overview

Table 292 Baidu: Products/Solutions/Services Offered

Table 293 Baidu: Product Launches & Enhancements

Table 294 Sap: Company Overview

Table 295 Sap: Products/Solutions/Services Offered

Table 296 Sap: Deals

Table 297 Liveperson: Company Overview

Table 298 Liveperson: Products/Solutions/Services Offered

Table 299 Liveperson: Product Launches & Enhancements

Table 300 Liveperson: Deals

Table 301 [24]7.Ai: Company Overview

Table 302 [24]7.Ai: Products/Solutions/Services Offered

Table 303 [24]7.Ai: Product Launches & Enhancements

Table 304 Egain: Company Overview

Table 305 Egain: Products/Solutions/Services Offered

Table 306 Egain: Product Launches & Enhancements

Table 307 Egain: Deals

Table 308 Soundhound Ai: Company Overview

Table 309 Soundhound Ai: Products/Solutions/Services Offered

Table 310 Soundhound Ai: Product Launches & Enhancements

Table 311 Soundhound Ai: Deals

Table 312 Teneo.Ai: Company Overview

Table 313 Teneo.Ai: Products/Solutions/Services Offered

Table 314 Teneo.Ai: Deals

Table 315 Speech Analytics Market, By Offering, 2019–2023 (Usd Million)

Table 316 Speech Analytics Market, By Offering, 2024–2029 (Usd Million)

Table 317 Speech Analytics Software Market, By Deployment Mode,

2019–2023 (Usd Million)

Table 318 Speech Analytics Software Market, By Deployment Mode,

2024–2029 (Usd Million)

Table 319 Speech Analytics Market, By Business Function,

2019–2023 (Usd Million)

Table 320 Speech Analytics Market, By Business Function,

2024–2029 (Usd Million)

Table 321 Speech Analytics Market, By Channel, 2019–2023 (Usd Million)

Table 322 Speech Analytics Market, By Channel, 2024–2029 (Usd Million)

Table 323 Speech Analytics Market, By Vertical, 2019–2023 (Usd Million)

Table 324 Speech Analytics Market, By Vertical, 2024–2029 (Usd Million)

Table 325 Speech Analytics Market, By Region, 2019–2023 (Usd Million)

Table 326 Speech Analytics Market, By Region, 2024–2029 (Usd Million)

Table 327 Chatbot Market, By Offering, 2017–2022 (Usd Million)

Table 328 Chatbot Market, By Offering, 2023–2028 (Usd Million)

Table 329 Chatbot Market, By Type, 2017–2022 (Usd Million)

Table 330 Chatbot Market, By Type, 2023–2028 (Usd Million)

Table 331 Chatbot Market, By Channel Integration, 2017–2022 (Usd Million)

Table 332 Chatbot Market, By Channel Integration, 2023–2028 (Usd Million)

Table 333 Chatbot Market, By Bot Communication, 2017–2022 (Usd Million)

Table 334 Chatbot Market, By Bot Communication, 2023–2028 (Usd Million)

Table 335 Chatbot Market, By Business Function, 2017–2022 (Usd Million)

Table 336 Chatbot Market, By Business Function, 2023–2028 (Usd Million)

Table 337 Chatbot Market, By Vertical, 2017–2022 (Usd Million)

Table 338 Chatbot Market, By Vertical, 2023–2028 (Usd Million)

Table 339 Chatbot Market, By Region, 2017–2022 (Usd Million)

Table 340 Chatbot Market, By Region, 2023–2028 (Usd Million)

Figures List

Figure 1 Conversational Ai Market: Research Design

Figure 2 Data Triangulation

Figure 3 Conversational Ai Market: Top-down And Bottom-up Approaches

Figure 4 Approach 1, Bottom-up (Supply Side): Revenue From Software/Services Of Conversational Ai Market

Figure 5 Approach 2, Bottom-up (Supply Side): Collective Revenue From

All Software/Services Of Conversational Ai Market

Figure 6 Approach 3, Bottom-up (Supply Side): Collective Revenue From

All Software/Services Of Conversational Ai Market

Figure 7 Approach 4, Bottom-up (Demand Side): Share Of Conversational

Ai Through Overall Digital Solutions Spending

Figure 8 Software Segment To Account For Larger Market Size In 2025

Figure 9 Cloud Segment Set To Register Larger Market Share In 2025

Figure 10 Professional Services Segment To Account For Larger

Market Size In 2025

Figure 11 Integration & Deployment Services Segment To Hold Largest Market Share In 2025

Figure 12 Ai Chatbots Segment To Account For Largest Market Size In 2025

Figure 13 Sales & Marketing Segment Set To Register Largest

Market Share In 2025

Figure 14 External Communication Channels Segment To Hold

Larger Market Size In 2025

Figure 15 Enterprises Segment Set To Register Larger Market Share In 2025

Figure 16 Healthcare & Life Sciences Segment To Grow At Highest Cagr

During Forecast Period

Figure 17 Asia Pacific To Grow At Highest Cagr During Forecast Period

Figure 18 Increasing Integration Of Ai Chatbots Across Messaging Services

For Better Customer Support To Drive Market

Figure 19 Operations & Supply Chain Segment To Grow At Highest Cagr

During Forecast Period

Figure 20 Ai Chatbots And Sales & Marketing Segments To Hold Largest Market Shares In North America In 2025

Figure 21 North America To Hold Largest Market Share In 2024

Figure 22 Drivers, Restraints, Opportunities, And Challenges:

Conversational Ai Market

Figure 23 Evolution Of Conversational Ai Market

Figure 24 Conversational Ai Market: Architecture

Figure 25 Conversational Ai Market: Supply Chain Analysis

Figure 26 Key Players In Conversational Ai Market Ecosystem

Figure 27 Conversational Ai Market: Investment Landscape And Funding Scenario

Figure 28 Number Of Patents Granted In Last 10 Years, 2016–2025

Figure 29 Regional Analysis Of Patents Granted, 2016–2025

Figure 30 Conversational Ai Market: Porter’s Five Forces Analysis

Figure 31 Trends/Disruptions Impacting Customers’ Businesses

Figure 32 Influence Of Stakeholders On Buying Process For Top Three Verticals

Figure 33 Key Buying Criteria For Top Three Verticals

Figure 34 Services Segment To Grow At Higher Cagr During Forecast Period

Figure 35 Cloud-based Deployment Mode To Grow At Higher Cagr

During Forecast Period

Figure 36 Managed Services To Grow At Higher Cagr During Forecast Period

Figure 37 Support & Maintenance Management To Grow At Highest Cagr

During Forecast Period

Figure 38 Generative Ai Agents To Grow At Higher Cagr During Forecast Period

Figure 39 Operations & Supply Chain To Grow At Highest Cagr

During Forecast Period

Figure 40 External Communication Channels To Grow At Higher Cagr

During Forecast Period

Figure 41 Individual Users To Grow At Higher Cagr During Forecast Period

Figure 42 Healthcare & Life Sciences Segment To Grow At Highest Cagr

During Forecast Period

Figure 43 North America To Account For Largest Share During Forecast Period

Figure 44 India To Witness Fastest Growth During Forecast Period

Figure 45 North America: Conversational Ai Market Snapshot

Figure 46 Asia Pacific: Conversational Ai Market Snapshot

Figure 47 Top Five Players Dominating Market Over Last Five Years (Usd Million)

Figure 48 Share Of Leading Companies In Conversational Ai Market, 2024

Figure 49 Product Comparative Analysis, By Prominent/Leading Vendor

Figure 50 Financial Metrics Of Key Vendors

Figure 51 Year-to-date (Ytd) Price Total Return And 5-year Stock

Beta Of Key Vendors

Figure 52 Conversational Ai Market: Company Evaluation Matrix

(Key Players), 2024

Figure 53 Company Footprint (20 Companies), 2024

Figure 54 Conversational Ai Market: Company Evaluation Matrix

(Startups/Smes), 2024

Figure 55 Microsoft: Company Snapshot

Figure 56 Ibm: Company Snapshot

Figure 57 Google: Company Snapshot

Figure 58 Aws: Company Snapshot

Figure 59 Oracle: Company Snapshot

Figure 60 Baidu: Company Snapshot

Figure 61 Sap: Company Snapshot

Figure 62 Liveperson: Company Snapshot

Figure 63 Egain: Company Snapshot

Figure 64 Soundhound: Company Snapshot

Figure 65 Teneo.Ai: Company Snapshot