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Contact Center Software Market by Solution (Intelligent Virtual Assistants, Customer Collaboration, Dialers, IVR, Workforce Optimization, Reporting & Analytics), Service, Deployment Type, Organization Size, Vertical, and Region - Global Forecast to 2023

Contact Center Software Market by Solution (Intelligent Virtual Assistants, Customer Collaboration, Dialers, IVR, Workforce Optimization, Reporting & Analytics), Service, Deployment Type, Organization Size, Vertical, and Region - Global Forecast to 2023

“Seamless customer experience and automation of inbound and outbound processes are driving the contact center software market”
The contact center software market size is expected to grow from USD 17.65 billion in 2018 to USD 35.32 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 14.9% during the forecast period. Enhanced customer experience through multiple channels, such as voice, video, web, and social media, and the growing adoption of cloud contact center solutions are expected to fuel the growth of contact center software market. However, the high initial investment incurred while integration of new age solutions with legacy systems may restrain the market growth.

“Consumer goods and retail vertical is expected to grow at the highest CAGR during the forecast period”
The consumer goods and retail vertical is expected to grow at the highest CAGR during the forecast period. The vertical is becoming more customer centric with its continual focus on leveraging internet technology. Consumer goods and retail companies have adopted a strategy of managing business operations globally and working locally on development of products. Contact center software enables organizations to reach customers and manage their queries through multiple touch points, such as voice, chat, video, web, mobile, and social media. Furthermore, contact center software provides an opportunity to organizations to cross sell and up sell products and services to customers by facilitating effective communication through multiple channels.

“Asia Pacific is expected to grow at the highest rate during the forecast period”
Asia Pacific is expected to grow at the highest CAGR in the contact center software market by region during the forecast period. Enterprises across verticals are adopting contact center solutions to provide customers with enhanced experience. Additionally, contact center software enables organizations to automate processes, thereby helping organizations to improve productivity of contact center agents. Large presence of SMEs in this region augments the adoption of relatively low-cost cloud-based contact center for varied business needs. The region has a large potential for generation of significant revenue as organizations are looking forward to strengthen brand presence and loyalty by reaching customers through multiple channels including voice, video, web, mobile, applications, and social media. Furthermore, rapid advancements in mobility and cloud adoption in the region is expected to provide growth opportunities for vendors in the contact center software market.

Breakdown of profile of primaries
By Company: Tier 1 – 32%, Tier 2 – 44%, and Tier 3 – 24%
By Designation: C-level – 71%, Director level – 20%, and Manager level – 9%
By Region: North America – 55%, Europe – 20%, APAC – 15%, Latin America – 6%, and MEA – 4%

The contact center software market ecosystem comprises major vendors, such as 3CLogic (US), 8x8 (US), Alcatel-Lucent Enterprise (France), Ameyo (Drishti-Soft; India), Aspect Software (US), Avaya (US), BT (England), Cisco (US), Enghouse Interactive (US), Fenero (US), Five9 (US), Genesys (US), Huawei (China), IBM (US), Mitel (Canada), NEC (Japan), NICE (Israel), Oracle (US), RingCentral (US), SAP (Germany), Solgari (Ireland), Unify (Germany), Verizon (US), Vocalcom (France), West Corporation (US), Zendesk (US), and ZTE (China).

Research Coverage
The report includes in-depth competitive analysis of these key players in the contact center software market, with their company profiles, the strength of product portfolios, recent developments, and key market strategies. The research report segments the contact center software market by component (solutions and services), deployment type, organization size, vertical, and region.

Reasons to Buy the Report
The report on the global contact center software market would help leaders/new entrants in the market in the following ways:
1. The report segments the contact center software market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments. The market numbers are further split across various industries and regions.
2. The report helps the stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
3. This report helps stakeholders in better understanding the competitors and gaining more insights to better position their businesses. There is a separate section on competitive landscape, including competitor ecosystem, and mergers and acquisitions. Besides, there are company profiles of 27 players offering services in this market. The section provides market internals that can put stakeholders ahead of their competitors.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
    • YEARS CONSIDERED FOR THE STUDY
    • CURRENCY
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • MARKET SIZE ESTIMATION
    • RESEARCH ASSUMPTIONS AND LIMITATIONS
      • Table CONTACT CENTER SOFTWARE MARKET: ASSUMPTIONS
    • LIMITATIONS
  • EXECUTIVE SUMMARY
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN THE CONTACT CENTER SOFTWARE MARKET
    • CONTACT CENTER SOFTWARE MARKET, BY COMPONENT
    • CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE
    • CONTACT CENTER SOFTWARE MARKET, BY SERVICE
    • CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT TYPE
    • CONTACT CENTER SOFTWARE MARKET, BY ORGANIZATION SIZE
    • CONTACT CENTER SOFTWARE MARKET, BY VERTICAL AND REGION
  • MARKET OVERVIEW AND INDUSTRY TRENDS
    • INTRODUCTION
    • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
    • INDUSTRY TRENDS
      • USE CASES
  • CONTACT CENTER SOFTWARE MARKET, BY COMPONENT
    • INTRODUCTION
      • Table CONTACT CENTER SOFTWARE MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
    • SOFTWARE
      • Table SOFTWARE: CONTACT CENTER SOFTWARE MARKET SIZE, BY TYPE, 2016-2023 (USD MILLION)
      • Table SOFTWARE: CONTACT CENTER SOFTWARE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
      • INTELLIGENT CALL ROUTING
        • Table INTELLIGENT CALL ROUTING MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
      • WORKFORCE OPTIMIZATION
        • Table WORKFORCE OPTIMIZATION MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
      • REPORTING AND ANALYTICS
        • Table REPORTING AND ANALYTICS MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
      • INTELLIGENT VIRTUAL ASSISTANTS
        • Table INTELLIGENT VIRTUAL ASSISTANTS MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
      • SECURITY
        • Table SECURITY MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
        • Table FRAUD MANAGEMENT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
        • Table NETWORK SECURITY MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
        • Table OTHERS MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
      • DIALER
        • Table DIALER MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
        • Table PREVIEW DIALER MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
        • Table PROGRESSIVE DIALER MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
        • Table PREDICTIVE DIALER MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
      • CUSTOMER COLLABORATION
        • Table CUSTOMER COLLABORATION MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
      • AUTOMATIC CALL DISTRIBUTION
        • Table AUTOMATIC CALL DISTRIBUTION MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
      • COMPUTER TELEPHONY INTEGRATION
        • Table COMPUTER TELEPHONY INTEGRATION MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
      • CALL RECORDING
        • Table CALL RECORDING MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
      • INTERACTIVE VOICE RESPONSE
        • Table INTERACTIVE VOICE RESPONSE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
      • OTHERS
        • Table OTHER SOFTWARE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • SERVICES
      • Table SERVICES: CONTACT CENTER SOFTWARE MARKET SIZE, BY TYPE, 2016-2023 (USD MILLION)
      • Table SERVICES: CONTACT CENTER SOFTWARE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
      • PROFESSIONAL SERVICES
        • Table PROFESSIONAL SERVICES MARKET SIZE, BY TYPE, 2016-2023 (USD MILLION)
        • Table PROFESSIONAL SERVICES MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
        • Table INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
        • Table CONSULTING MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
        • Table TRAINING AND SUPPORT MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
      • MANAGED SERVICES
        • Table MANAGED SERVICES MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT TYPE
    • INTRODUCTION
      • Table CONTACT CENTER SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
    • CLOUD
      • Table CLOUD MARKET SIZE, BY REGION 2016-2023 (USD MILLION)
    • ON-PREMISES
      • Table ON-PREMISES MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • CONTACT CENTER SOFTWARE MARKET, BY ORGANIZATION SIZE
    • INTRODUCTION
      • Table CONTACT CENTER SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2016-2023 (USD MILLION)
    • LARGE ENTERPRISES
      • Table LARGE ENTERPRISES MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • SMALL AND MEDIUM-SIZED ENTERPRISES
      • Table SMALL AND MEDIUM-SIZED ENTERPRISES MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • CONTACT CENTER SOFTWARE MARKET, BY VERTICAL
    • INTRODUCTION
      • Table CONTACT CENTER SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2023 (USD MILLION)
    • BANKING, FINANCIAL SERVICES, AND INSURANCE
      • Table BANKING, FINANCIAL SERVICES, AND INSURANCE: CONTACT CENTER SOFTWARE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • CONSUMER GOODS AND RETAIL
      • Table CONSUMER GOODS AND RETAIL: CONTACT CENTER SOFTWARE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • HEALTHCARE
      • Table HEALTHCARE: CONTACT CENTER SOFTWARE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • IT AND TELECOM
      • Table IT AND TELECOM: CONTACT CENTER SOFTWARE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • GOVERNMENT
      • Table GOVERNMENT: CONTACT CENTER SOFTWARE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • TRAVEL AND HOSPITALITY
      • Table TRAVEL AND HOSPITALITY: CONTACT CENTER SOFTWARE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • MEDIA AND ENTERTAINMENT
      • Table MEDIA AND ENTERTAINMENT: CONTACT CENTER SOFTWARE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • OTHERS
      • Table OTHERS: CONTACT CENTER SOFTWARE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
  • CONTACT CENTER SOFTWARE MARKET, BY REGION
    • INTRODUCTION
      • Table CONTACT CENTER SOFTWARE MARKET SIZE, BY REGION, 2016-2023 (USD MILLION)
    • NORTH AMERICA
      • UNITED STATES
      • CANADA
        • Table NORTH AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY COUNTRY, 2016-2023 (USD MILLION)
        • Table NORTH AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
        • Table NORTH AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY SOFTWARE, 2016-2023 (USD MILLION)
        • Table NORTH AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY DIALER TYPE, 2016-2023 (USD MILLION)
        • Table NORTH AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY SECURITY TYPE, 2016-2023 (USD MILLION)
        • Table NORTH AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
        • Table NORTH AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY PROFESSIONAL SERVICE, 2016-2023 (USD MILLION)
        • Table NORTH AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
        • Table NORTH AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2016-2023 (USD MILLION)
        • Table NORTH AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2023 (USD MILLION)
    • EUROPE
      • UNITED KINGDOM
      • GERMANY
      • FRANCE
      • REST OF EUROPE
        • Table EUROPE: CONTACT CENTER SOFTWARE MARKET SIZE, BY COUNTRY, 2016-2023 (USD MILLION)
        • Table EUROPE: CONTACT CENTER SOFTWARE MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
        • Table EUROPE: CONTACT CENTER SOFTWARE MARKET SIZE, BY SOFTWARE, 2016-2023 (USD MILLION)
        • Table EUROPE: CONTACT CENTER SOFTWARE MARKET SIZE, BY DIALER TYPE, 2016-2023 (USD MILLION)
        • Table EUROPE: CONTACT CENTER SOFTWARE MARKET SIZE, BY SECURITY TYPE, 2016-2023 (USD MILLION)
        • Table EUROPE: CONTACT CENTER SOFTWARE MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
        • Table EUROPE: CONTACT CENTER SOFTWARE MARKET SIZE, BY PROFESSIONAL SERVICE, 2016-2023 (USD MILLION)
        • Table EUROPE: CONTACT CENTER SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
        • Table EUROPE: CONTACT CENTER SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2016-2023 (USD MILLION)
        • Table EUROPE: CONTACT CENTER SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2023 (USD MILLION)
    • ASIA PACIFIC
      • CHINA
      • JAPAN
      • AUSTRALIA AND NEW ZEALAND
      • REST OF ASIA PACIFIC
        • Table ASIA PACIFIC: CONTACT CENTER SOFTWARE MARKET SIZE, BY COUNTRY, 2016-2023 (USD MILLION)
        • Table ASIA PACIFIC: CONTACT CENTER SOFTWARE MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
        • Table ASIA PACIFIC: CONTACT CENTER SOFTWARE MARKET SIZE, BY SOFTWARE, 2016-2023 (USD MILLION)
        • Table ASIA PACIFIC: CONTACT CENTER SOFTWARE MARKET SIZE, BY DIALER TYPE, 2016-2023 (USD MILLION)
        • Table ASIA PACIFIC: CONTACT CENTER SOFTWARE MARKET SIZE, BY SECURITY TYPE, 2016-2023 (USD MILLION)
        • Table ASIA PACIFIC: CONTACT CENTER SOFTWARE MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
        • Table ASIA PACIFIC: CONTACT CENTER SOFTWARE MARKET SIZE, BY PROFESSIONAL SERVICE, 2016-2023 (USD MILLION)
        • Table ASIA PACIFIC: CONTACT CENTER SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
        • Table ASIA PACIFIC: CONTACT CENTER SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2016-2023 (USD MILLION)
        • Table ASIA PACIFIC: CONTACT CENTER SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2023 (USD MILLION)
    • MIDDLE EAST AND AFRICA
      • KINGDOM OF SAUDI ARABIA
      • UNITED ARAB EMIRATES
      • SOUTH AFRICA
      • REST OF MIDDLE EAST AND AFRICA
        • Table MIDDLE EAST AND AFRICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY COUNTRY, 2016-2023 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY SOFTWARE, 2016-2023 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY DIALER TYPE, 2016-2023 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY SECURITY TYPE, 2016-2023 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY PROFESSIONAL SERVICE, 2016-2023 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2016-2023 (USD MILLION)
        • Table MIDDLE EAST AND AFRICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2023 (USD MILLION)
    • LATIN AMERICA
      • BRAZIL
      • MEXICO
      • REST OF LATIN AMERICA
        • Table LATIN AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY COUNTRY, 2016-2023 (USD MILLION)
        • Table LATIN AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY COMPONENT, 2016-2023 (USD MILLION)
        • Table LATIN AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY SOFTWARE, 2016-2023 (USD MILLION)
        • Table LATIN AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY DIALER TYPE, 2016-2023 (USD MILLION)
        • Table LATIN AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY SECURITY TYPE, 2016-2023 (USD MILLION)
        • Table LATIN AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY SERVICE, 2016-2023 (USD MILLION)
        • Table LATIN AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY PROFESSIONAL SERVICE, 2016-2023 (USD MILLION)
        • Table LATIN AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY DEPLOYMENT TYPE, 2016-2023 (USD MILLION)
        • Table LATIN AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY ORGANIZATION SIZE, 2016-2023 (USD MILLION)
        • Table LATIN AMERICA: CONTACT CENTER SOFTWARE MARKET SIZE, BY VERTICAL, 2016-2023 (USD MILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • COMPETITIVE SCENARIO
      • NEW PRODUCT LAUNCHES/SERVICE LAUNCHES/UPGRADATIONS
        • Table NEW PRODUCT LAUNCHES/SERVICE LAUNCHES/UPGRADATIONS, 2018
      • MERGERS AND ACQUISITIONS
        • Table MERGERS AND ACQUISITIONS, 2016-2018
      • BUSINESS EXPANSIONS
        • Table BUSINESS EXPANSIONS, 2015-2018
      • PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
        • Table PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2017-2018
  • COMPANY PROFILES
    • INTRODUCTION
    • 3CLOGIC
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • 8X8
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • ALCATEL-LUCENT ENTERPRISE
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • AMEYO (DRISHTI-SOFT)
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • ASPECT SOFTWARE
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • AVAYA
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • BT
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • CISCO
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • ENGHOUSE INTERACTIVE
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • FIVE9
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • GENESYS
      • BUSINESS OVERVIEW
      • PLATFORMS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • HUAWEI TECHNOLOGIES
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • IBM
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • MITEL
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • NEC
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • NICE
      • BUSINESS OVERVIEW
      • PRODUCTS AND SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • ORACLE
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • RING CENTRAL
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • SAP
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • UNIFY
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • VERIZON
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • VOCALCOM
      • BUSINESS OVERVIEW
      • PRODUCTS AND SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • WEST CORPORATION
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • ZENDESK
      • BUSINESS OVERVIEW
      • PRODUCTS, SOLUTIONS, AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • ZTE
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • KEY INNOVATORS
      • FENERO
      • SOLGARI
      • TOPDOWN
  • APPENDIX
    • KEY INDUSTRY INSIGHTS
    • DISCUSSION GUIDE
    • KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS
    • AUTHOR DETAILS

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