Cloud OSS BSS Market by Solutions (OSS and BSS), OSS (Network Management & Orchestration, Resource Management, Analytics, & Assurance), BSS (Billing & Revenue Management, Product Management), Cloud Type, Operator Type, and Region - Global Forecast to 2030

The Cloud OSS BSS market is estimated to be USD 44,206.3 million in 2025, and it is projected to reach USD 56,848.3 million by 2030 at a compound annual growth rate (CAGR) of 5.2%. The large-scale implementation of SDN and NFV is accelerating the adoption of cloud OSS BSS solutions, as CSPs seek agile, programmable platforms to manage dynamic and virtualized networks. Rising demand for personalized services and bundled offerings is also driving interest in customized OSS BSS solutions that enhance customer experience. As service portfolios and IT architectures become more complex, cloud-native OSS BSS platforms offer the flexibility, scalability, and automation needed to support real-time operations and efficient service delivery.

Complex legacy integration poses a significant restraint on cloud OSS BSS deployments, as outdated on‑premises systems often rely on proprietary architecture and bespoke interfaces that are incompatible with modern, API‑driven platforms. Moreover, data silos and inconsistent data models across legacy OSS and BSS modules exacerbate integration risks, leading to service disruptions and compliance challenges, thus restricting market growth.

“Services component segment is expected to grow at the highest CAGR during the forecast period”

The services segment is projected to register the highest CAGR in the Cloud OSS BSS market during the forecast period, as communication service providers increasingly seek managed, outcome-based partnerships to accelerate transformation. Key drivers of this trend include the need for rapid deployment, continuous optimization of cloud-native solutions, and reducing in-house development and operational burden. CSPs facing talent constraints and complexity in AI and containerized platforms prefer partner-led managed services and integration support.

Clients are driven by regulatory compliance, SLA guarantees, uptime, and the change management capabilities that cloud OSS/BSS services can provide. A recent example is a collaboration between Amdocs and a leading North American operator to provide managed deployment and operational services for its AI-enabled monetization and orchestration platforms. Similarly, CSG partnered with AWS to deliver fully managed mediation, billing, and analytics services under a service-level commitment. These developments underscore how CSPs are gravitating to service-centric models that offer scalability, assurance, and continuous innovation without significant capital expenditure or internal complexity.

“Hybrid cloud type segment is expected to grow with the highest CAGR during the forecast period”

The hybrid cloud segment is projected to register the highest CAGR in the Cloud OSS BSS market during the forecast period. This growth is primarily attributed to the increasing need among communication service providers (CSPs) for deployment models that offer flexibility, data sovereignty, and seamless integration between legacy systems and modern cloud-native platforms. Hybrid cloud architecture enables CSPs to retain control over sensitive data and core operations while benefiting from the scalability, agility, and innovation of public cloud environments. It also facilitates phased migration strategies, minimizes vendor lock-in, and accommodates diverse regulatory and operational requirements across global markets.

Moreover, hybrid cloud supports the modernization of critical OSS BSS functions such as converged charging, service orchestration, and customer experience management without causing operational disruption. For instance, Netcracker’s collaboration with Telenet deployed a hybrid cloud digital BSS solution that enabled agile service delivery and real-time customer engagement. As CSPs navigate complex network landscapes, the hybrid model continues to emerge as a strategic enabler of transformation and long-term operational efficiency.

“North America will register the highest growth rate during the forecast period”

North America is anticipated to record the highest compound annual growth rate (CAGR) in the Cloud OSS BSS market during the forecast period, primarily driven by substantial investments in 5G deployment, increasing mobile data traffic, and the growing need for real-time service monetization. Leading communication service providers (CSPs) such as AT&T, Verizon, and T-Mobile are actively advancing their digital transformation strategies through the adoption of cloud-based OSS BSS platforms. For instance, Verizon partnered with Oracle to deploy a modern, cloud-native OSS BSS stack to improve service agility and customer experience. These developments underscore the rising demand among North American operators for scalable, AI-enabled OSS BSS capabilities, further supported by a well-established hyperscaler ecosystem and regulatory frameworks that emphasize digital innovation and infrastructure modernization.

The region’s mature telecom infrastructure, in combination with strategic alliances between CSPs and technology providers, fosters a highly conducive environment for OSS BSS innovation. Collaborations such as the Netcracker and Telenet hybrid cloud BSS deployment demonstrate the ability of cloud-native platforms to deliver enhanced operational efficiency, real-time billing, and seamless service orchestration at scale. These implementations validate the effectiveness of hybrid and public cloud models in managing high-volume network environments and complex service ecosystems. As North American service providers continue to prioritize automation, scalability, and customer-centricity, cloud OSS BSS platforms are becoming a foundational element in enabling next-generation connectivity and digital service delivery. This sustained momentum positions the region as a key driver in the global shift toward modern OSS BSS frameworks.

Breakdown of primaries

The study contains insights from various industry experts, from solution vendors to Tier 1 companies. The break-up of the primaries is as follows:

• By Company Type: Tier 1 – 34%, Tier 2 – 43%, and Tier 3 – 23%
• By Designation: C-level – 35%, Directors – 25%, and Others – 40%
• By Region: North America – 45%, Europe – 20%, Asia Pacific – 30%, ROW – 5%

The major players in the Cloud OSS BSS market include Amdocs (US), Salesforce (US), NEC (Japan), Ericsson (Sweden), Oracle (US), Huawei (China), Hewlett Packard Enterprise (US), Optiva (Canada), Nokia (Finland), CSG International (US), ZTE Corporation (China), Comarch (Finland), Subex (India), Sterlite Technologies Limited (India), TEOCO Corporation (US), IBM Corporation (US), InfoVista (US), Comviva (India), Cerillion (UK), Tecnotree (Finland), Whale Cloud (Whale Cloud), Bill Perfect (US), Telgoo5 (US), NMSWorks Software (India), Wavelo (US), ChikPea (US), BlueCat (US), Kentik (US), Knot Solutions (India), Hughes Network Systems (US), and Mavenir Systems (US). These players have adopted various growth strategies, such as partnerships, agreements and collaborations, new product launches, enhancements, and acquisitions to expand their Cloud OSS BSS market footprint.

Research Coverage

The market study covers the Cloud OSS BSS market size across different segments. It aims to estimate the market size and growth potential across various segments, including component, cloud type, operator type, and region. The study includes an in-depth competitive analysis of the leading market players, their company profiles, key observations related to product and business offerings, recent developments, and market strategies.

Key Benefits of Buying the Report

The report will help market leaders and new entrants with information on the closest approximations of the global Cloud OSS BSS market’s revenue numbers and subsegments. It will also help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. Moreover, the report will provide insights for stakeholders to understand the market’s pulse and provide them with information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

1. Analysis of key drivers (Increasing adoption of tailored cloud OSS BSS solutions, Rising 5G adoption to surge demand for cloud OSS BSS, Growing demand for convergent billing systems, Large-scale implementation of SDN and NFV, Growing need to reduce CAPEX and OPEX), restraints (Concerns over data privacy hindering adoption of solutions), opportunities (Adoption of cloud technologies to transform telecom industry, Growth of telecom industry with next-generation operation systems and software framework, Operators taking service innovation to next level for monetizing and marketing IoT), and challenges (High volume of customer transactions and increasing complexities in network management, Lack of technical proficiency for implementing cloud-native OSS BSS solutions) influencing the growth of the Cloud OSS BSS market

2. Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the Cloud OSS BSS market

3. Market Development: Comprehensive information about lucrative markets – analysis of the Cloud OSS BSS market across various regions

4. Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the Cloud OSS BSS market

5. Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players Amdocs (US), Salesforce (US), NEC (Japan), Ericsson (Sweden), Oracle (US), Huawei (China), Hewlett Packard Enterprise (US), Optiva (Canada), Nokia (Finland), CSG International. (US), ZTE Corporation (China), Comarch (Finland), Subex (India), Sterlite Technologies Limited (India), TEOCO Corporation (US), IBM Corporation (US), InfoVista (US), Comviva (India), Cerillion (UK), Tecnotree (Finland), Whale Cloud (Whale Cloud), Bill Perfect (US), Telgoo5 (US), NMSWorks Software (India), Wavelo (US), ChikPea (US), BlueCat (US), Kentik (US), Knot Solutions (India), Hughes Network Systems (US), and Mavenir Systems (US) Show more