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Cloud Communication Platform Market by Solution and Service (UCC/UCaaS, WebRTC, VoIP, IVR, API, Reporting and Analytics, and Training and Consulting, Support and Maintenance Service, and Managed Service) - Global Forecast to 2021

Cloud Communication Platform Market by Solution and Service (UCC/UCaaS, WebRTC, VoIP, IVR, API, Reporting and Analytics, and Training and Consulting, Support and Maintenance Service, and Managed Service) - Global Forecast to 2021

“The increasing demand for more customer satisfied solutions and services drives the cloud communication platform market”
The cloud communication platform market is estimated to reach USD 4.45 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 26.8% from 2016 to 2021. Factors such as seismic shift in communication market, cost effectiveness of cloud communication platform solutions, growing inclination of organizations to provide flexible work options, increasing demand for Bring Your Own Device (BYOD), and increasing demand for more customer satisfied solutions and services are contributing towards the significant growth of the cloud communication platform market. The tremendous growth of the BPO sector and its inclination towards cloud-based solutions has increased the market opportunities for cloud communication platform solution and service vendors. Organizations are deploying the cloud-based communication solutions to overcome the loopholes of traditional communication systems. Moreover, the low maintenance requirements and cost effectiveness of cloud communication platform solutions and services is driving this market.

“Asia-Pacific (APAC) is expected to grow at the highest CAGR”
The cloud communication platform market in North America is expected to hold the largest market share, followed by Europe. However, the market in Asia-Pacific (APAC) is expected to grow at the highest CAGR. The major factor contributing towards the high growth of the cloud communication platform market in APAC is the increasing demand for converged communications and product differentiation among the cloud communication platform service providers. On the other hand, the cloud communication platform market in Middle East and Africa (MEA) is still in the introductory phase in terms of the adoption of these solutions.

“Reporting and analytics solutions is expected to show high adoption rate during the forecast period”

The cloud communication platform market has been segmented on the basis of solutions. The reporting and analytics solution is expected to grow at the highest CAGR during the forecast period. The reporting and analytics solution helps in collecting the information at an isolated place to analyze the issues easily and make informed decisions. Hence, companies are deploying more of the cloud communication platform solutions to leverage its benefits.

Breakdown of primary research interactions:
To determine and verify the market size for several segments and sub-segments gathered through secondary research, extensive primary interviews were conducted with key people and below are the details:
By Company Type: Tier 1 (20%), Tier 2 (30%), and Tier 3 (50%)
By Designation: C-level (20%), Director level (30%), and other executives (50%)
By Region: North America (27%), Europe (27%), and Asia-Pacific (46%),

Prominent players in the cloud communication market include 8x8, Inc.; Avaya, Inc.; Cisco Systems, Inc.; Twilio, Inc.; NetFortris; West IP Communication, Inc.; Telestax; Plivo; CallFire; and Nexmo. These players, along with other local players, are providing advanced cloud communication platform solutions to various industries, such as Banking, Financial Services, and Insurance (BFSI), healthcare, telecommunication and IT-Enabled Services (ITES), government, and others.

Reasons to Buy the Report:

From an insight perspective, this research report has focused on various levels of analysis—industry analysis , analysis of top players, their offered products and services, supply chain analysis, and company profiles, which together comprise and discuss the basic views on the competitive landscape, emerging and high-growth segments of the network analytics market, high-growth regions, drivers, restraints, and opportunities.

The report will enrich both established firms as well as new entrants/smaller firms to gauge the pulse of the market, which in turn will help the firms in garnering a greater market share. Firms purchasing the report could use any one or combination of the below mentioned five strategies (market penetration, product development/innovation, market development, market diversification, and competitive assessment) for strengthening their market share.

The report provides insights on the following pointers:

1. Market Penetration: Comprehensive information on cloud communication platform solutions offered by the top 10 players in the cloud communication platform market space

2. Product Development/Innovation: Detailed insights on upcoming technologies, Research and Development (R&D) activities, and new product launches in the cloud communication platform market

3. Market Development: Comprehensive information about lucrative emerging markets. The report analyzes the markets for cloud communication platform solutions and services across various regions

4. Market Diversification: Exhaustive information about new products, untapped regions, recent developments, and investments in the cloud communication platform market

5. Competitive Assessment: In-depth assessment of market shares, strategies, products, and capabilities of leading players in the cloud communication platform market


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKETS COVERED
      • YEARS CONSIDERED IN THE REPORT
    • CURRENCY
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • MARKET SIZE ESTIMATION
    • MARKET BREAKDOWN AND DATA TRIANGULATION
    • RESEARCH ASSUMPTIONS
  • EXECUTIVE SUMMARY
    • Table CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY TYPE, 2014-2021 (USD MILLION)
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN CLOUD COMMUNICATION PLATFORM MARKET
    • CLOUD COMMUNICATION PLATFORM MARKET: CAGR OF TOP THREE SOLUTIONS AND REGIONS
    • LIFECYCLE ANALYSIS, BY REGION
    • MARKET INVESTMENT SCENARIO
    • CLOUD COMMUNICATION PLATFORM MARKET: BY VERTICAL
  • MARKET OVERVIEW
    • INTRODUCTION
    • MARKET SEGMENTATION
      • BY SOLUTION
      • BY SERVICE
      • BY ORGANIZATION SIZE
      • BY VERTICAL
      • BY REGION
    • EVOLUTION
    • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
  • INDUSTRY TRENDS
    • INTRODUCTION
    • VALUE CHAIN ANALYSIS
    • PORTER'S FIVE FORCES ANALYSIS
      • THREAT FROM NEW ENTRANTS
      • THREAT FROM SUBSTITUTES
      • BARGAINING POWER OF SUPPLIERS
      • BARGAINING POWER OF BUYERS
      • INTENSITY OF COMPETITIVE RIVALRY
    • STRATEGIC BENCHMARKING
  • CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS, BY SOLUTION
    • INTRODUCTION
      • Table CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2016-2021 (USD MILLION)
    • UNIFIED COMMUNICATION AND COLLABORATION (UCC)/ UNIFIED COMMUNICATION AS A SERVICE (UCAAS )
      • Table UNIFIED COMMUNICATION AND COLLABORATION: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • WEB REAL-TIME COMMUNICATION (WEBRTC)
      • Table WEB REAL-TIME COMMUNICATION: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • INTERACTIVE VOICE RESPONSE (IVR)
      • Table INTERACTIVE VOICE RESPONSE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • VOICE OVER INTERNET PROTOCOL (VOIP)
      • Table VOIP: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • APPLICATION PROGRAMMING INTERFACE (API)
      • Table APPLICATION PROGRAMMING INTERFACE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • REPORTING AND ANALYTICS
      • Table REPORTING AND ANALYTICS: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS, BY SERVICE
    • INTRODUCTION
      • Table CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • TRAINING AND CONSULTING
      • Table TRAINING AND CONSULTING: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • SUPPORT AND MAINTENANCE
      • Table SUPPORT AND MAINTENANCE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • MANAGED SERVICES
      • Table MANAGED SERVICES: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
  • CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS, BY ORGANIZATION SIZE
    • INTRODUCTION
      • Table CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
    • SMALL AND MEDIUM ENTERPRISES (SMES)
      • Table SMALL AND MEDIUM ENTERPRISES: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • LARGE ENTERPRISES
      • Table LARGE ENTERPRISES: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • CLOUD COMMUNICATION PLATFORM MARKET ANALYSIS, BY VERTICAL
    • INTRODUCTION
      • Table CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
    • BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI)
      • Table BFSI: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
      • Table BFSI: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table BFSI: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • HEALTHCARE
      • Table HEALTHCARE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
      • Table HEALTHCARE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table HEALTHCARE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • TELECOMMUNICATION AND ITES
      • Table TELECOMMUNICATION AND ITES: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
      • Table TELECOMMUNICATION AND ITES: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table TELECOMMUNICATION AND ITES: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • GOVERNMENT
      • Table GOVERNMENT: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
      • Table GOVERNMENT: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table GOVERNMENT: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • RETAIL
      • Table RETAIL: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
      • Table RETAIL: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table RETAIL: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • TRAVEL AND HOSPITALITY
      • Table TRAVEL AND HOSPITALITY: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
      • Table TRAVEL AND HOSPITALITY: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table TRAVEL AND HOSPITALITY: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • EDUCATION
      • Table EDUCATION: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
      • Table EDUCATION: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table EDUCATION: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • MANUFACTURING
      • Table MANUFACTURING: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
      • Table MANUFACTURING: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table MANUFACTURING: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • OTHERS
      • Table OTHERS: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
      • Table OTHERS: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table OTHERS: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • GEOGRAPHIC ANALYSIS
    • INTRODUCTION
      • Table CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table NORTH AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • EUROPE
      • Table EUROPE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table EUROPE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table EUROPE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table EUROPE: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • ASIA-PACIFIC (APAC)
      • Table ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table ASIA-PACIFIC: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • MIDDLE EAST AND AFRICA (MEA)
      • Table MIDDLE EAST AND AFRICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
    • LATIN AMERICA
      • Table LATIN AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY VERTICAL, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SOLUTION, 2014-2021 (USD MILLION)
      • Table LATIN AMERICA: CLOUD COMMUNICATION PLATFORM MARKET SIZE, BY SERVICE, 2014-2021 (USD MILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • COMPETITIVE SITUATION AND TRENDS
      • NEW PRODUCT LAUNCHES
        • Table NEW PRODUCT LAUNCHES, 2012-2015 (USD MILLION)
      • PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS
        • Table PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS, 2012-2016
      • ACQUISITIONS
        • Table ACQUISTIONS, 2013-2015 (USD MILLION)
      • VENTURE CAPITAL FUNDING
        • Table VENTURE CAPITAL FUNDING, 2012-2015
  • COMPANY PROFILES
    • INTRODUCTION
    • 8X8, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • AVAYA, INC.
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • CISCO SYSTEMS, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • TWILIO, INC.
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • NETFORTRIS, INC.
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERD
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • WEST IP COMMUNICATIONS, INC.
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
    • TELESTAX, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS, SOLUTIONS, AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
    • PLIVO, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
    • CALLFIRE, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
    • NEXMO, INC.
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
    • OTHER MAJOR VENDORS
      • IBM CORPORATION
      • ALCATEL-LUCENT
      • MITEL NETWORKS CORPORATION (MITEL)
      • GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
      • SOLGARI
  • APPENDIX
    • KEY INSIGHTS
    • OTHER DEVELOPMENTS
      • Table NEW PRODUCT LAUNCHES, 2011-2015
      • Table PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS, 2011-2015
    • DISCUSSION GUIDE
    • INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS

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