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Citizen Services AI Market by Application (Traffic and Transportation Management, Healthcare, Public Safety, Utilities, and General Services), Technology (ML, NLP, Image Processing, and Face Recognition), and Region - Global Forecast to 2024

Citizen Services AI Market by Application (Traffic and Transportation Management, Healthcare, Public Safety, Utilities, and General Services), Technology (ML, NLP, Image Processing, and Face Recognition), and Region - Global Forecast to 2024

Integration of Artificial Intelligence (AI) with analytics tools drive the citizen services AI market
The global citizen services AI market size is expected to grow from USD 1.5 billion in 2019 to USD 9.7 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 46.3% during the forecast period. Increased automation and agility, the need for IT modernization in government departments, automation of manual processes to ease pressure and enhance citizen experience, and increased cost savings are the major growth factors for the citizen services AI market. However, citizen data being prone to cyber-attacks and lack of awareness among government agencies about new technologies may restrain the growth of the citizen services AI market.

Machine Learning (ML) helps government agencies to gain insights from large sets of citizen data
ML is an AI application that automates and improves the learning process of systems based on program/algorithm that can access data and use it to train itself with no human intervention. ML allows government agencies to deliver advanced, cost-effective, and better citizen services. The common applications of ML include advertising, computational finance, predictive maintenance in manufacturing, fraud detection, email spam filtering, text processing, network security threat detection, search recommendations, and video analysis.

Healthcare application segment to grow at the highest rate during the forecast period
Government agencies are keen on leveraging the use of AI for healthcare to control and diagnose diseases, and assist impaired citizens. Government organizations can also use AI to offer high quality healthcare services, and train doctors and nurses in complex procedures. Several companies offer a range of solutions including automation of medical diagnosis and medical tests, detection and screening of diseases, monitoring equipment, and predictive healthcare diagnosis and disease prevention. All these initiatives are expected to benefit the citizens and improve the experience for healthcare services.

Asia Pacific (APAC) to grow at the highest rate during the forecast period
APAC is expected to offer significant growth opportunities for citizen services AI vendors during the forecast period. Rapid advancements in emerging technologies, IT infrastructure services, and the Internet of Things (IoT) have led many organizations to adopt citizen services AI services. Governments, especially those in emerging economies, are undertaking massive technology transformation programs (in digital citizen identity, banking, transportation and social welfare) to increase the penetration of public initiatives across multiple bodies.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The breakup of the profiles of the primary participants as follows:
By Company Type: Tier I: 20%, Tier II: 55%, and Tier III: 25%
By Designation: C-Level: 50%, D-Level: 25%, and Others: 25%
By Region: North America: 60%, Europe: 20%, APAC: 10%, Latin America: 5%, Middle East & Africa: 5%

The report profiles the following key vendors:
1. AWS (US)
2. Microsoft (US)
3. Accenture (US)
4. Alibaba (China)
5. IBM (US)
6. NVIDIA (US)
7. Intel (US)
8. Tencent (China)
9. Pegasystems (US)
10. Baidu (China)
11. ADDO AI (Singapore)

Research Coverage
The report segments the global citizen services AI market by application which has been further segmented into traffic and transportation management, healthcare, public safety, utilities, general services. The technology segment covers ML, Natural Language Processing (NLP), image processing, and face recognition. The report also provides market details in 5 major regions: North America, Europe, APAC, Middle East and Africa (MEA), and Latin America.

Key Benefits of Buying the Report
The report will help the market leaders/new entrants in the citizen services AI market with information on the closest approximations of the revenue numbers for the overall citizen services AI market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKET SEGMENTATION
    • YEARS CONSIDERED FOR THE STUDY
    • CURRENCY CONSIDERED
      • Table UNITED STATES DOLLAR EXCHANGE RATE, 2015-2017
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • MARKET BREAKUP AND DATA TRIANGULATION
    • MARKET SIZE ESTIMATION
      • TOP-DOWN APPROACH
      • BOTTOM-UP APPROACH
    • ASSUMPTIONS FOR THE STUDY
    • LIMITATIONS OF THE STUDY
  • EXECUTIVE SUMMARY
  • PREMIUM INSIGHTS
    • ATTRACTIVE GROWTH OPPORTUNITIES IN THE CITIZEN SERVICES AI MARKET
    • CITIZEN SERVICES AI MARKET: BY APPLICATION, 2019 AND 2024
    • CITIZEN SERVICES AI MARKET: BY TECHNOLOGY, 2019 AND 2024
    • MARKET INVESTMENT SCENARIO
  • MARKET OVERVIEW AND INDUSTRY TRENDS
    • INTRODUCTION
    • MARKET DYNAMICS
      • DRIVERS
      • RESTRAINTS
      • OPPORTUNITIES
      • CHALLENGES
  • CITIZEN SERVICES AI MARKET, BY APPLICATION
    • INTRODUCTION
      • Table CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
    • TRAFFIC AND TRANSPORTATION MANAGEMENT
      • AI BASED TRAFFIC AND TRANSPORTATION MANAGEMENT INCREASINGLY BEING ADOPTED BY GOVERNMENT TO TACKLE TRAFFIC CONGESTION PROBLEMS
        • Table TRAFFIC AND TRANSPORTATION MANAGEMENT: CITIZEN SERVICES AI MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • HEALTHCARE
      • USE OF PATTERN RECOGNITION TO IDENTIFY PATIENTS AT RISK OF DEVELOPING A CONDITION IS ANOTHER AREA WHERE AI IS TAKING GRASP IN HEALTHCARE
        • Table HEALTHCARE: CITIZEN SERVICES AI MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • PUBLIC SAFETY
      • AI HAS BECOME NEW ALLY IN PREVENTING AND DETECTING CRIME FOR PUBLIC SAFETY AGENCIES BY PREDICTING OUTCOMES USING INCOMING DATA
        • Table PUBLIC SAFETY: CITIZEN SERVICES AI MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • UTILITIES
      • DEMAND FOR AI-BASED UTILITY SERVICES BEING DRIVEN BY INCREASING NEED OF EFFECTIVE AND OPTIMUM UTILIZATION OF CITY INFRASTRUCTURE
        • Table UTILITIES: CITIZEN SERVICES AI MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • GENERAL SERVICES
      • USE OF AI-BASED GENERAL PUBLIC SERVICES BEING DRIVEN BY REDUCED COST OF ADMINISTRATION AND RAPID ACCESS TO REQUIRED INFORMATION
        • Table GENERAL SERVICES: CITIZEN SERVICES AI MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • CITIZEN SERVICES AI MARKET, BY TECHNOLOGY
    • INTRODUCTION
      • Table CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
    • MACHINE LEARNING
      • USE OF MACHINE LEARNING FOR MAKING PREDICTIONS AND INFORMED DECISIONS TO DRIVE ITS GROWTH
        • Table MACHINE LEARNING: CITIZEN SERVICES AI MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • NATURAL LANGUAGE PROCESSING
      • NATURAL LANGUAGE PROCESSING TECHNOLOGY GAINING IMPORTANCE FOR ITS HELP IN UNDERSTANDING HUMAN INPUTS AND SUGGESTING AND PREDICTING OUTCOMES
        • Table NATURAL LANGUAGE PROCESSING: CITIZEN SERVICES AI MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • IMAGE PROCESSING
      • GROWING DEMAND FOR IMAGE RECOGNITION APPLICATIONS TO IDENTIFY PEOPLE, PLACES, AND OBJECTS
        • Table IMAGE PROCESSING: CITIZEN SERVICES AI MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • FACE RECOGNITION
      • THE TECHNOLOGY HAS GAINED TRACTION DUE TO ITS APPLICATIONS IN FIELD OF CRIME DETECTION AND IDENTITY DETECTION
        • Table FACE RECOGNITION: CITIZEN SERVICES AI MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • CITIZEN SERVICES AI MARKET, BY REGION
    • INTRODUCTION
      • Table CITIZEN SERVICES AI MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
      • Table NORTH AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
      • Table NORTH AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
      • UNITED STATES
      • CANADA
    • EUROPE
      • Table EUROPE: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
      • Table EUROPE: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
      • Table EUROPE: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
      • UNITED KINGDOM
      • GERMANY
      • REST OF EUROPE
    • ASIA PACIFIC
      • Table ASIA PACIFIC: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
      • Table ASIA PACIFIC: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
      • Table ASIA PACIFIC: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
      • CHINA
      • JAPAN
      • SINGAPORE
      • REST OF ASIA PACIFIC
    • MIDDLE EAST AND AFRICA
      • Table MIDDLE EAST AND AFRICA: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
      • Table MIDDLE EAST AND AFRICA: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
      • KINGDOM OF SAUDI ARABIA
      • UNITED ARAB EMIRATES
      • REST OF MIDDLE EAST AND AFRICA
    • LATIN AMERICA
      • Table LATIN AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
      • Table LATIN AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
      • Table LATIN AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
      • BRAZIL
      • REST OF LATIN AMERICA
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • COMPETITIVE SCENARIO
      • NEW PRODUCT LAUNCHES
        • Table NEW PRODUCT LAUNCHES, 2016-2018
      • PARTNERSHIPS
        • Table PARTNERSHIPS, 2018-2019
  • COMPANY PROFILES
    • SERVICENOW
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • MICROSOFT
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • IBM
      • BUSINESS OVERVIEW
      • PRODUCTS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • ACCENTURE
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • SWOT ANALYSIS
      • MNM VIEW
    • AWS
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • SWOT ANALYSIS
      • MNM VIEW
    • NVIDIA
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
    • INTEL
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
    • ALIBABA
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
    • TENCENT
      • BUSINESS OVERVIEW
      • SERVICES OFFERED
      • RECENT DEVELOPMENTS
    • PEGASYSTEMS
      • BUSINESS OVERVIEW
      • SERVICES OFFERED
    • ADDO
    • BAIDU
  • APPENDIX
    • DISCUSSION GUIDE
    • KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
    • AVAILABLE CUSTOMIZATIONS
    • RELATED REPORTS
    • AUTHOR DETAILS

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