Market Research Logo

Audio Communication Monitoring Market by Solution & Service (Reporting & Analytics, Call Recording Software & Quality Analysis, Audio Loudness, Metering & Monitoring Solution, Professional Service, Support & Maintenance) - Global Forecast to 2020

Audio Communication Monitoring Market by Solution & Service (Reporting & Analytics, Call Recording Software & Quality Analysis, Audio Loudness, Metering & Monitoring Solution, Professional Service, Support & Maintenance) - Global Forecast to 2020

Audio Communication Monitoring has become an important tool for businesses to remain competitive in the global market. The audio communication monitoring market has been segmented by various solutions and services, industry verticals and the major applications of audio communication monitoring. Audio communication monitoring providers play a vital role in assisting various organizations in quickly reacting to the changing business needs by analyzing multichannel communication and real-time call monitoring. Audio communication monitoring also help companies in adhering to the risk and compliance management requirement, improving operations quality and enhancing the organization’s overall productivity. Audio communication monitoring providers offers independent audio monitoring and analysis solutions and supporting services such as professional services and support and maintenance services, so organizations can focus more on their core activities. Organizations are also demanding audio communication monitoring as there is advance governance and risk and compliance frameworks that they need to adhere to.

The growing need for getting real-time insights on the data collected from the call records and communication across the organization, getting data structured, low investment and reducing the operational cost is increasing the adoption of audio communication monitoring by SMBs, further driving the growth and demand of the audio communication monitoring market globally.

Major vendors such as IBM, Cisco, NICE System, Nectar Services Corp, and Nexidia, Inc., are helping large enterprises and SMBs implement audio communication monitoring for analyzing call data in real-time and assists in providing quick insights on the changing business conditions and increasing awareness about the changing market trends. It increases the operational efficiency by providing uninterrupted business operations.

The report analyzes the growth rate and penetration of the audio communication monitoring market across all the regions. The assumptions considered for the market forecast include political, social, technological, and economic factors. For example, exchange rate is one of the economic factors expected to have a moderate impact on this market. Therefore, dollar fluctuations are expected to not seriously affect the forecasts in the emerging Latin America and Asia-Pacific (APAC) regions.

The report on audio communication monitoring market will help the market leaders/new entrants in this market in the following ways:
1. The report provides the closest approximations of the market size for the overall market and the sub-segments. The market numbers are further split across different industry verticals and all major solutions and services of the audio communication monitoring market.

2. This report will help them understand the competitors better and gain more insights into positioning one’s business. There is a separate section on competitive landscape, including end-user analysis and mergers and acquisitions. Besides this, there are company profiles of ten major players in this market. In this section, market internals are provided to help place one’s company ahead of the competitors.

3. The report helps them understand the pulse of the market. The report provides information on key market drivers, restraints, challenges, and opportunities.


  • INTRODUCTION
    • OBJECTIVES OF THE STUDY
    • MARKET DEFINITION
    • MARKET SCOPE
      • MARKETS COVERED
      • YEARS CONSIDERED IN THE REPORT
    • CURRENCY
    • LIMITATIONS
    • STAKEHOLDERS
  • RESEARCH METHODOLOGY
    • RESEARCH DATA
      • SECONDARY DATA
      • PRIMARY DATA
    • MARKET SIZE ESTIMATION
      • BOTTOM-UP APPROACH
      • TOP-DOWN APPROACH
    • MARKET BREAKDOWN AND DATA TRIANGULATION
    • RESEARCH ASSUMPTIONS
  • EXECUTIVE SUMMARY
    • Table AUDIO COMMUNICATION MONITORING MARKET SIZE AND GROWTH, 2013-2020 (USD MILLION, Y-O-Y %)
  • PREMIUM INSIGHTS
    • ATTRACTIVE MARKET OPPORTUNITIES IN THE AUDIO COMMUNICATION MONITORING MARKET
    • AUDIO COMMUNICATION MONITORING MARKET: CAGR OF THE TOP FOUR APPLICATIONS AND VERTICALS
    • LIFE CYCLE ANALYSIS, BY REGION
    • AUDIO COMMUNICATION MONITORING MARKET: MARKET SHARE ACROSS VARIOUS REGIONS
  • MARKET OVERVIEW
    • INTRODUCTION
    • MARKET EVOLUTION
    • MARKET DYNAMICS
      • DRIVERS
        • Table AUDIO COMMUNICATION MONITORING MARKET: ANALYSIS OF DRIVERS
      • RESTRAINTS
        • Table AUDIO COMMUNICATION MONITORING MARKET: ANALYSIS OF RESTRAINTS
      • OPPORTUNITIES
        • Table AUDIO COMMUNICATION MONITORING MARKET: ANALYSIS OF OPPORTUNITIES
      • CHALLENGES
        • Table AUDIO COMMUNICATION MONITORING MARKET: ANALYSIS OF CHALLENGES
    • TECHNOLOGICAL OVERVIEW
      • NATURAL LANGUAGE PROCESSING
      • PHONETIC SEARCH TECHNIQUE
  • INDUSTRY TRENDS
    • INTRODUCTION
    • VALUE CHAIN ANALYSIS
    • ECOSYSTEM
    • STRATEGIC BENCHMARKING
  • AUDIO COMMUNICATION MONITORING MARKET ANALYSIS, BY SOLUTION AND SERVICE
    • INTRODUCTION
      • Table AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION)
    • REPORTING AND ANALYTICS
      • SEARCH, REVIEW, AND INDEXING
        • Table REPORTING AND ANALYTICS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • CALL RECORDING SOFTWARE AND QUALITY ANALYSIS
      • VOICE BIOMETRIC SOLUTION
        • Table CALL RECORDING SOFTWARE AND QUALITY ANALYSIS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • AUDIO LOUDNESS, METERING, AND MONITORING SOLUTION
      • GLOBAL SYSTEM FOR MOBILE COMMUNICATIONS MONITORING
      • AUDIO SURVEILLANCE MONITORING
      • MEDIA MONITORING
        • Table AUDIO LOUDNESS, METERING, AND MONITORING SOLUTION: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • PROFESSIONAL SERVICES
      • Table PROFESSIONAL SERVICES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • SUPPORT AND MAINTENANCE SERVICES
      • Table SUPPORT AND MAINTENANCE SERVICES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • AUDIO COMMUNICATION MONITORING MARKET ANALYSIS, BY APPLICATION
    • INTRODUCTION
      • Table AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION)
    • LAW ENFORCEMENT AGENCIES
      • PUBLIC SAFETY AND SECURITY
        • Table LAW ENFORCEMENT AGENCIES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • SALES AND INTERNAL COMMUNICATION MONITORING
      • Table SALES AND INTERNAL COMMUNICATION MONITORING: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • COMMERCIAL AND SENSITIVE AREAS
      • Table COMMERCIAL AND SENSITIVE AREAS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • EMPLOYEE/AGENT MONITORING
      • Table EMPLOYEE/AGENT MONITORING: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • MULTICHANNEL MONITORING/BROADCAST MONITORING
      • Table MULTICHANNEL MONITORING/BROADCAST MONITORING: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • AUDIO COMMUNICATION MONITORING MARKET ANALYSIS, BY ORGANIZATION SIZE
    • INTRODUCTION
      • Table AUDIO COMMUNICATION MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
    • SMALL AND MEDIUM BUSINESSES (SMBS)
      • Table SMALL AND MEDIUM BUSINESSES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • LARGE ENTERPRISES
      • Table LARGE ENTERPRISES: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
  • AUDIO COMMUNICATION MONITORING MARKET ANALYSIS, BY VERTICAL
    • INTRODUCTION
      • Table AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
    • BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI)
      • Table BFSI: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
      • Table BFSI: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION)
      • Table BFSI: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION)
    • OUTSOURCING
      • Table OUTSOURCING: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
      • Table OUTSOURCING: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION)
      • Table OUTSOURCING: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION)
    • GOVERNMENT
      • Table GOVERNMENT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
      • Table GOVERNMENT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION)
      • Table GOVERNMENT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION)
    • HEALTHCARE
      • Table HEALTHCARE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
      • Table HEALTHCARE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION)
      • Table HEALTHCARE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION)
    • MEDIA AND ENTERTAINMENT
      • Table MEDIA AND ENTERTAINMENT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
      • Table MEDIA AND ENTERTAINMENT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION)
      • Table MEDIA AND ENTERTAINMENT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION)
    • TELECOMMUNICATION AND IT
      • Table TELECOMMUNICATION AND IT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
      • Table TELECOMMUNICATION AND IT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION)
      • Table TELECOMMUNICATION AND IT: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION)
    • TRANSPORTATION AND LOGISTICS
      • Table TRANSPORTATION AND LOGISTICS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
      • Table TRANSPORTATION AND LOGISTICS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION)
      • Table TRANSPORTATION AND LOGISTICS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION)
    • OTHERS
      • Table OTHERS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
      • Table OTHERS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION)
      • Table OTHERS: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION)
  • GEOGRAPHIC ANALYSIS
    • INTRODUCTION
      • Table AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
    • NORTH AMERICA
      • Table NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION)
      • Table NORTH AMERICA: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
    • EUROPE
      • Table EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
      • Table EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2013-2020 (USD MILLION)
      • Table EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION)
      • Table EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION)
      • Table EUROPE: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
    • ASIA-PACIFIC (APAC)
      • Table ASIA-PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY COUNTRY, 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION)
      • Table ASIA-PACIFIC: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
    • REST OF THE WORLD (ROW)
      • Table REST OF THE WORLD: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY VERTICAL, 2013-2020 (USD MILLION)
      • Table REST OF THE WORLD: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY REGION, 2013-2020 (USD MILLION)
      • Table REST OF THE WORLD: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY SOLUTION AND SERVICE, 2013-2020 (USD MILLION)
      • Table REST OF THE WORLD: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY APPLICATION, 2013-2020 (USD MILLION)
      • Table ROW: AUDIO COMMUNICATION MONITORING MARKET SIZE, BY ORGANIZATION SIZE, 2013-2020 (USD MILLION)
  • COMPETITIVE LANDSCAPE
    • OVERVIEW
    • COMPETITIVE SITUATION AND TRENDS
      • NEW PRODUCT LAUNCHES
        • Table NEW PRODUCT LAUNCHES, 2013-2015
      • PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
        • Table PARTNERSHIPS AND COLLABORATIONS, 2013-2015
      • MERGERS AND ACQUISITIONS
        • Table MERGERS AND ACQUISITIONS, 2011
  • COMPANY PROFILES
    • INTRODUCTION
    • NICE SYSTEMS LTD.
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • CISCO SYSTEMS, INC.
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • IBM CORPORATION
      • BUSINESS OVERVIEW
      • PRODUCTS OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • NECTAR SERVICES CORPORATION
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • NEXIDIA, INC.
      • BUSINESS OVERVIEW
      • SOLUTIONS AND SERVICES OFFERED
      • RECENT DEVELOPMENTS
      • MNM VIEW
    • NUANCE COMMUNICATIONS
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
    • BEHAVOX LTD.
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
    • FONETIC SOLUTIONS
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
    • NUGEN AUDIO
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
    • INTELLIGENT VOICE
      • BUSINESS OVERVIEW
      • SOLUTIONS OFFERED
      • RECENT DEVELOPMENTS
  • APPENDIX
    • EXCERPTS FROM INDUSTRY EXPERTS
    • DISCUSSION GUIDE
    • INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
    • AVAILABLE CUSTOMIZATION
    • RELATED REPORTS

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report