BPO Services Global Industry Guide 2014-2023

BPO Services Global Industry Guide 2014-2023

Summary

Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2014-18, and forecast to 2023). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Essential resource for top-line data and analysis covering the global bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends and leading companies.

Key Highlights

  • BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • CRM BPO services typically include consumer direct services, contact centre outsourcing (which includes customer care, sales and marketing, and technical product support), collection services, and claims & warranty services.
  • Knowledge process outsourcing (KPO) services include research and analytics services such as competitive analysis, quantitative research & analytics, risk management & analytics, strategy & business development research, financial research, and legal process outsourcing (LPO).
  • Finance & accounting BPO covers operations relating to financial support functions, such as accounts payable and receivable, general ledger, payment processing, invoice, purchase order management & processing, receipt & reconciliation, and management reporting.
  • HR outsourcing services include benefits administration, payroll services, recruitment outsourcing, relocation and assignment services, workforce administration & development services / talent management, and performance management.
  • Procurement BPO covers the outsourcing of key procurement processes including sourcing support and administration, contract management, demand management, supplier relationship management, and performance reporting.
  • Vertical-specific BPO covers the outsourcing of services that require domain expertise. Vertical-specific BPO includes a range of processes such as insurance and annuities policy administration, claims and transaction processing, credit card analytics for banks and insurers, patient administration, medical coding, clinical research, and drug discovery & development for healthcare providers and pharmaceuticals.
  • Any currency conversions used in the creation of this report have been calculated using constant 2018 annual average exchange rates.
  • The global BPO services market had total revenues of $252.8bn in 2018, representing a compound annual growth rate (CAGR) of 3.2% between 2014 and 2018.
  • The BPO services market is positively correlated with technology, meaning its growth follows growth in the technology market of the country.
  • The US is by far the largest global market, larger than Europe and the entire Asia-Pacific region.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global bpo services market
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services market
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the global bpo services market with five year forecasts
Reasons to Buy
  • What was the size of the global bpo services market by value in 2018?
  • What will be the size of the global bpo services market in 2023?
  • What factors are affecting the strength of competition in the global bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up the global bpo services market?


1 EXECUTIVE SUMMARY
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Competitive Landscape
2 Introduction
2.1. What is this report about?
2.2. Who is the target reader?
2.3. How to use this report
2.4. Definitions
3 Global BPO Services
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
3.6. Macroeconomic Indicators
4 BPO Services in Asia-Pacific
4.1. Market Overview
4.2. Market Data
4.3. Market Segmentation
4.4. Market outlook
4.5. Five forces analysis
5 BPO Services in Europe
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
5.6. Macroeconomic Indicators
6 BPO Services in France
6.1. Market Overview
6.2. Market Data
6.3. Market Segmentation
6.4. Market outlook
6.5. Five forces analysis
6.6. Macroeconomic Indicators
7 BPO Services in Germany
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis
7.6. Macroeconomic Indicators
8 BPO Services in Italy
8.1. Market Overview
8.2. Market Data
8.3. Market Segmentation
8.4. Market outlook
8.5. Five forces analysis
8.6. Macroeconomic Indicators
9 BPO Services in Japan
9.1. Market Overview
9.2. Market Data
9.3. Market Segmentation
9.4. Market outlook
9.5. Five forces analysis
9.6. Macroeconomic Indicators
10 BPO Services in Australia
10.1. Market Overview
10.2. Market Data
10.3. Market Segmentation
10.4. Market outlook
10.5. Five forces analysis
10.6. Macroeconomic Indicators
11 BPO Services in Canada
11.1. Market Overview
11.2. Market Data
11.3. Market Segmentation
11.4. Market outlook
11.5. Five forces analysis
11.6. Macroeconomic Indicators
12 BPO Services in China
12.1. Market Overview
12.2. Market Data
12.3. Market Segmentation
12.4. Market outlook
12.5. Five forces analysis
12.6. Macroeconomic Indicators
13 BPO Services in the Netherlands
13.1. Market Overview
13.2. Market Data
13.3. Market Segmentation
13.4. Market outlook
13.5. Five forces analysis
13.6. Macroeconomic Indicators
14 BPO Services in Spain
14.1. Market Overview
14.2. Market Data
14.3. Market Segmentation
14.4. Market outlook
14.5. Five forces analysis
14.6. Macroeconomic Indicators
15 BPO Services in the United Kingdom
15.1. Market Overview
15.2. Market Data
15.3. Market Segmentation
15.4. Market outlook
15.5. Five forces analysis
15.6. Macroeconomic Indicators
16 BPO Services in the United States
16.1. Market Overview
16.2. Market Data
16.3. Market Segmentation
16.4. Market outlook
16.5. Five forces analysis
16.6. Macroeconomic Indicators
17 Company Profiles
17.1. Accenture plc
17.2. Infosys Limited
17.3. Capgemini SE
17.4. TMF Group Holding B.V.
17.5. HCL Technologies Limited
17.6. ISS AS
17.7. Bertelsmann SE & Co. KGaA
17.8. Teleperformance SE
17.9. NCR Corporation
17.10. CGI Group Inc.
17.11. Indra Sistemas, S.A.
17.12. Atento S.A.
17.13. Capita plc
17.14. Cognizant Technology Solutions Corp
17.15. SYNNEX Corporation
18 Appendix
18.1. Methodology
18.2. About MarketLine
Table of Contents 1 EXECUTIVE SUMMARY 1.1. Market value 1.2. Market value forecast 1.3. Category segmentation 1.4. Geography segmentation 1.5. Competitive Landscape 2 Introduction 2.1. What is this report about? 2.2. Who is the target reader? 2.3. How to use this report 2.4. Definitions 3 Global BPO Services 3.1. Market Overview 3.2. Market Data 3.3. Market Segmentation 3.4. Market outlook 3.5. Five forces analysis 3.6. Macroeconomic Indicators 4 BPO Services in Asia-Pacific 4.1. Market Overview 4.2. Market Data 4.3. Market Segmentation 4.4. Market outlook 4.5. Five forces analysis 5 BPO Services in Europe 5.1. Market Overview 5.2. Market Data 5.3. Market Segmentation 5.4. Market outlook 5.5. Five forces analysis 5.6. Macroeconomic Indicators 6 BPO Services in France 6.1. Market Overview 6.2. Market Data 6.3. Market Segmentation 6.4. Market outlook 6.5. Five forces analysis 6.6. Macroeconomic Indicators 7 BPO Services in Germany 7.1. Market Overview 7.2. Market Data 7.3. Market Segmentation 7.4. Market outlook 7.5. Five forces analysis 7.6. Macroeconomic Indicators 8 BPO Services in Italy 8.1. Market Overview 8.2. Market Data 8.3. Market Segmentation 8.4. Market outlook 8.5. Five forces analysis 8.6. Macroeconomic Indicators 9 BPO Services in Japan 9.1. Market Overview 9.2. Market Data 9.3. Market Segmentation 9.4. Market outlook 9.5. Five forces analysis 9.6. Macroeconomic Indicators 10 BPO Services in Australia 10.1. Market Overview 10.2. Market Data 10.3. Market Segmentation 10.4. Market outlook 10.5. Five forces analysis 10.6. Macroeconomic Indicators 11 BPO Services in Canada 11.1. Market Overview 11.2. Market Data 11.3. Market Segmentation 11.4. Market outlook 11.5. Five forces analysis 11.6. Macroeconomic Indicators 12 BPO Services in China 12.1. Market Overview 12.2. Market Data 12.3. Market Segmentation 12.4. Market outlook 12.5. Five forces analysis 12.6. Macroeconomic Indicators 13 BPO Services in the Netherlands 13.1. Market Overview 13.2. Market Data 13.3. Market Segmentation 13.4. Market outlook 13.5. Five forces analysis 13.6. Macroeconomic Indicators 14 BPO Services in Spain 14.1. Market Overview 14.2. Market Data 14.3. Market Segmentation 14.4. Market outlook 14.5. Five forces analysis 14.6. Macroeconomic Indicators 15 BPO Services in the United Kingdom 15.1. Market Overview 15.2. Market Data 15.3. Market Segmentation 15.4. Market outlook 15.5. Five forces analysis 15.6. Macroeconomic Indicators 16 BPO Services in the United States 16.1. Market Overview 16.2. Market Data 16.3. Market Segmentation 16.4. Market outlook 16.5. Five forces analysis 16.6. Macroeconomic Indicators 17 Company Profiles 17.1. Accenture plc 17.2. Infosys Limited 17.3. Capgemini SE 17.4. TMF Group Holding B.V. 17.5. HCL Technologies Limited 17.6. ISS AS 17.7. Bertelsmann SE & Co. KGaA 17.8. Teleperformance SE 17.9. NCR Corporation 17.10. CGI Group Inc. 17.11. Indra Sistemas, S.A. 17.12. Atento S.A. 17.13. Capita plc 17.14. Cognizant Technology Solutions Corp 17.15. SYNNEX Corporation 18 Appendix 18.1. Methodology 18.2. About MarketLine
List of Tables
Table 1: Global bpo services market value: $ billion, 2014-18
Table 2: Global bpo services market category segmentation: $ billion, 2018
Table 3: Global bpo services market geography segmentation: $ billion, 2018
Table 4: Global bpo services market value forecast: $ billion, 2018-23
Table 5: Global size of population (million), 2014-18
Table 6: Global gdp (constant 2005 prices, $ billion), 2014-18
Table 7: Global gdp (current prices, $ billion), 2014-18
Table 8: Global inflation, 2014-18
Table 9: Global consumer price index (absolute), 2014-18
Table 10: Global exchange rate, 2014-18
Table 11: Asia-Pacific bpo services market value: $ billion, 2014-18
Table 12: Asia-Pacific bpo services market category segmentation: $ billion, 2018
Table 13: Asia-Pacific bpo services market geography segmentation: $ billion, 2018
Table 14: Asia-Pacific bpo services market value forecast: $ billion, 2018-23
Table 15: Europe bpo services market value: $ billion, 2014-18
Table 16: Europe bpo services market category segmentation: $ billion, 2018
Table 17: Europe bpo services market geography segmentation: $ billion, 2018
Table 18: Europe bpo services market value forecast: $ billion, 2018-23
Table 19: Europe size of population (million), 2014-18
Table 20: Europe gdp (constant 2005 prices, $ billion), 2014-18
Table 21: Europe gdp (current prices, $ billion), 2014-18
Table 22: Europe inflation, 2014-18
Table 23: Europe consumer price index (absolute), 2014-18
Table 24: Europe exchange rate, 2014-18
Table 25: France bpo services market value: $ million, 2014-18
Table 26: France bpo services market category segmentation: $ million, 2018
Table 27: France bpo services market geography segmentation: $ million, 2018
Table 28: France bpo services market value forecast: $ million, 2018-23
Table 29: France size of population (million), 2014-18
Table 30: France gdp (constant 2005 prices, $ billion), 2014-18
Table 31: France gdp (current prices, $ billion), 2014-18
Table 32: France inflation, 2014-18
Table 33: France consumer price index (absolute), 2014-18
Table 34: France exchange rate, 2014-18
Table 35: Germany bpo services market value: $ million, 2014-18
Table 36: Germany bpo services market category segmentation: $ million, 2018
Table 37: Germany bpo services market geography segmentation: $ million, 2018
Table 38: Germany bpo services market value forecast: $ million, 2018-23
Table 39: Germany size of population (million), 2014-18
Table 40: Germany gdp (constant 2005 prices, $ billion), 2014-18
Table 41: Germany gdp (current prices, $ billion), 2014-18
Table 42: Germany inflation, 2014-18
Table 43: Germany consumer price index (absolute), 2014-18
Table 44: Germany exchange rate, 2014-18
Table 45: Italy bpo services market value: $ million, 2014-18
Table 46: Italy bpo services market category segmentation: $ million, 2018
Table 47: Italy bpo services market geography segmentation: $ million, 2018
Table 48: Italy bpo services market value forecast: $ million, 2018-23
Table 49: Italy size of population (million), 2014-18
Table 50: Italy gdp (constant 2005 prices, $ billion), 2014-18

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