North America Predictive Dialer Software Market By Component (Software (Without Services) and Services), By Deployment Type (On-premise and Cloud), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By End User (IT & Telecom, Government, BFSI, Healthcare and Others), By Country, Industry Analysis and Forecast, 2020 - 2026
The North America Predictive Dialer Software Market would witness market growth of 33.1% CAGR during the forecast period (2020-2026).
A predictive dialer refers to an outbound calling system that dials a number from a list of telephone numbers. Predictive dialer software supports businesses of all sizes with processes that are related to interactive voice response (IVR), live call transfer, and voice broadcasting. It utilizes statistical algorithms in order to reduce the time that agents spend waiting between two conversations while lessening the occurrence of someone answering if an agent is not available. This software assists users to design phone surveys and record the responses of the customers via recorded messages or multi-level IVR technology.
With the help of call metrics technique, the predictive dialer software calculates the exact time a customer would be free to receive the next call. The software is helpful for the contact center agents in dialing the right number from a list of numbers at the right time. This helps in increasing the efficiency of the agent by minimizing the number of abandoned calls. With the help of this software, businesses are able to distribute the employee workload evenly. Thus, the software minimizes routine work and improves the efficiency and productivity of contact center agents.
The background applications of Predictive dialling software in the contact centers have benefited the businesses in long term. These predictive dialers are enriched with statistical algorithms in order to increase the number of calls made per day, automatic handling of the phone calls, and diminishing the occurrences that would lead to unanswered calls, longer waiting times, or rejected calls. Predictive dialing software is able to dial multiple numbers at a time on the basis of the rate of call outcomes. Also, if a market campaign changes, the software is to detect the changes, monitor them, and react accordingly to maintain maximum efficiency. The multifunction and diverse work being done by the predictive dialer software resulting in the increased demand for this software in the market.
Based on Component, the market is segmented into Software (Without Services) and Services. Based on Deployment Type, the market is segmented into On-premise and Cloud. Based on Enterprise Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into IT & Telecom, Government, BFSI, Healthcare and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Five9, Inc., NICE Ltd., RingCentral, Inc., Agile CRM, ChaseData Corporation, Convoso, Inc., PhoneBurner, Star2Billing S.L., VanillaSoft, Inc., and Ytel, Inc.
Scope of the Study
Market Segments covered in the Report:
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.Download eBook