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Global Field Service Management (FSM) Software Market 2017-2021

Global Field Service Management (FSM) Software Market 2017-2021

About Field Service Management (FSM) Software

FSM software helps organizations deliver effective on-site services by tracking requests, managing personnel, and maintaining visibility into operations. Some of the main features of FSM software include work order management, inventory, fleet tracking, and reporting. FSM software helps organizations automate field service operations to improve both efficiency and visibility. The increased adoption of FSM software from businesses of every type and size is fueling the growth of the global FSM software market.

Technavio’s analysts forecast the global field service management (FSM) software market to grow at a CAGR of 12.05% during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the global field service management (FSM) software market for 2017-2021. The report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography:

  • Americas
  • APAC
  • EMEA
Technavio's report, Global Field Service Management (FSM) Software Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Astea International
  • ClickSoftware
  • IFS
  • Oracle
  • ServiceMax (GE Digital)
Other prominent vendors
  • Accruent
  • Comarch
  • CORESYSTEMS
  • FieldAware
  • Infor
  • Key2Act (formerly WennSoft)
  • Microsoft
  • MSI Data
  • OverIT
  • Praxedo
  • Retriever Communications
  • ServicePower
  • ServiceTrade
Market driver
  • Various pricing strategies by vendors
  • For a full, detailed list, view our report
Market challenge
  • High costs
  • For a full, detailed list, view our report
Market trend
  • Introduction of predictive analytics in FSM software
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2021 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?


Press Release

Technavio Announces the Publication of its Research Report – Global Field Service Management (FSM) Software Market 2017-2021

Technavio recognizes the following companies as the key players in the global field service management (FSM) software market: Astea International, ClickSoftware, IFS, Oracle, and ServiceMax (GE Digital).

Other Prominent Vendors in the market are: Accruent, Comarch, CORESYSTEMS, FieldAware, Infor, Key2Act (formerly WennSoft), Microsoft, MSI Data, OverIT, Praxedo, Retriever Communications, ServicePower, and ServiceTrade.

Commenting on the report, an analyst from Technavio’s team said: “One trend in the market is introduction of predictive analytics in FSM software. After-sales service is critical for an enterprise to retain profitable maintenance contracts. A good after-sales service creates more cross-sell and up-sell opportunities by placing the organization in proximity with the customer on a regular basis.”

According to the report, one driver in the market is various pricing strategies by vendors. To thrive in the competitive market environment, the software vendors are adopting customer-centric pricing strategies enabled by technological advances. Several vendors in the global FSM software market are focusing on providing value-based pricing models depending on the needs of the customer and value perception. The pricing of the software is based on the differentiating features of the software solution and the value-added features provided to the customers.

Further, the report states that one challenge in the market is high costs. The high cost of deploying on-premises FSM software is one of the major factors that challenge the growth of the global FSM software market. The price of FSM software includes the cost of implementation, training, maintenance, software licensing, system design, and customization. Apart from software licensing, enterprises also need to invest in the proper implementation of the software and the training of the employees (to use the software application).

Companies Mentioned

Astea International, ClickSoftware, IFS, Oracle, ServiceMax (GE Digital), Accruent, Comarch, CORESYSTEMS, FieldAware, Infor, Key2Act (formerly WennSoft), Microsoft, MSI Data, OverIT, Praxedo, Retriever Communications, ServicePower, and ServiceTrade.

  • Executive summary
  • Scope of the report
  • Research methodology
  • Introduction
    • Market outline
    • FSM process
      • Table FSM process
    • Benefits of the implementation of FSM software
  • Market landscape
    • Market ecosystem
      • Table Parent market
      • Table Global IT software market
    • Market characteristics
      • Table Market characteristics
    • Market segmentation analysis
      • Table Market segments
  • Market sizing
    • Market definition
      • Table Market definition - Inclusions and exclusions checklist
    • Market sizing 2016
      • Table Market size 2016
      • Table Validation techniques employed for market sizing 2016
    • Market size and forecast 2016-2021
      • Table Global FSM software market – Market size and forecast 2016-2021 ($ billions)
      • Table Global FSM software market – Year-over-year growth 2017-2021 (%)
    • Market assumptions
      • Table Market assumptions
  • Market developments
    • Wearable technology for FSM
    • Emergence of M2M in FSM
  • Five forces analysis
    • Table Five forces analysis 2016
    • Table Five forces analysis 2021
    • Bargaining power of buyers
      • Table Bargaining power of buyers
    • Bargaining power of suppliers
      • Table Bargaining power of suppliers
    • Threat of new entrants
      • Table Threat of new entrants
    • Threat of substitutes
      • Table Threat of substitutes
    • Threat of rivalry
      • Table Threat of rivalry
    • Market condition
      • Table Market condition - Five forces
  • Market segmentation by deployment
    • Segmentation by deployment
      • Table Deployment – Market share 2016-2021 (%)
    • Comparison by deployment
      • Table Deployment models
      • Table Comparison by deployment
    • On-premises FSM software – Market size and forecast 2016-2021
      • Table On-premises FSM software – Market size and forecast 2016-2021 ($ billions)
      • Table On-premises FSM software – Year-over-year growth 2017-2021 (%)
    • Cloud-based FSM software – Market size and forecast 2016-2021
      • Table Cloud-based FSM software – Market size and forecast 2016-2021 ($ billions)
      • Table Cloud-based FSM software – Year-over-year growth 2017-2021 (%)
    • Market opportunity by deployment
      • Table Market opportunity by deployment
  • Customer landscape
    • Table Customer landscape
  • Regional landscape
    • Geographical segmentation
      • Table Global FSM software market – Market share by geography 2016-2021 (%)
    • Regional comparison
      • Table Regional comparison
    • Americas – Market size and forecast 2016-2021
      • Table Americas – Market size and forecast 2016-2021 ($ billions)
      • Table Americas – Year-over-year growth 2017-2021 (%)
      • Table Top 3 countries in Americas
    • EMEA – Market size and forecast 2016-2021
      • Table EMEA – Market size and forecast 2016-2021 ($ billions)
      • Table EMEA – Year-over-year growth 2017-2021 (%)
      • Table Top 3 countries in EMEA
    • APAC – Market size and forecast 2016-2021
      • Table APAC – Market size and forecast 2016-2021 ($ billions)
      • Table APAC – Year-over-year growth 2017-2021 (%)
      • Table Top 3 countries in APAC
    • Key leading countries
      • Table Key leading countries
    • Market opportunity
      • Table Market opportunity
  • Decision framework
  • Drivers and challenges
    • Market drivers
    • Market challenges
      • Table Open-source FSM software
  • Market trends
    • Introduction of predictive analytics in FSM software
    • Emergence of the IoT in FSM
    • Introduction of mobile field service apps
  • Vendor landscape
    • Competitive scenario
      • Table Pricing models
  • Vendor analysis
    • Key vendor offerings
      • Table Key vendor offerings
    • Other prominent vendors
      • Table Other prominent vendors in the global FSM software market
  • Major vendor profiles
    • Astea International
    • ClickSoftware
    • IFS
    • Oracle
    • ServiceMax (GE Digital)
  • Mergers and acquisitions
    • Mergers and acquisitions in the market
      • Table Mergers and acquisitions in the global FSM software market
  • Appendix
    • List of abbreviations
  • Explore Technavio

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