Global Ai-driven Customer Support Agents Market 2025-2029

AI-Driven Customer Support Agents Market 2025-2029

The AI-driven customer support agents market is forecasted to grow by USD 13070.1 mn during 2024-2029, accelerating at a CAGR of 33.9% during the forecast period. The report on the AI-driven customer support agents market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing demand for enhanced customer experience and operational efficiency, rapid advancements in artificial intelligence and machine learning technologies, and proliferation of digital channels and need for omnichannel support.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

Technavio's AI-driven customer support agents market is segmented as below:

By Deployment

• Cloud-based
• On-premises

By Solution

• Chatbots
• Virtual assistants
• Automated ticketing
• Voice-based support
• Others

By End-user

• BFSI
• Healthcare and life science
• Retails and E-commerce
• Media and entertainment
• Others

By Geographical Landscape

• North America
• APAC
• Europe
• Middle East and Africa
• South America

This study identifies the hyper-personalization and proactive customer engagement as one of the prime reasons driving the AI-driven customer support agents market growth during the next few years. Also, enhanced conversational AI and multimodal interactions and rise of AI-powered agent assist tools and hybrid models will lead to sizable demand in the market.

The report on the AI-driven customer support agents market covers the following areas:

• AI-Driven Customer Support Agents Market sizing
• AI-Driven Customer Support Agents Market forecast
• AI-Driven Customer Support Agents Market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading AI-driven customer support agents market vendors that include Adobe Inc., AI Superior GmbH, Amazon Web Services Inc., Five9 Inc., Freshworks Inc., Genesys Telecommunications Laboratories Inc., Google LLC, HubSpot Inc., Intercom Inc., Kustomer, Microsoft Corp., NICE Ltd., Oracle Corp., Salesforce Inc., SAP SE, ServiceNow Inc., Sprinklr Inc., Tidio LLC, Verint Systems Inc., and Zendesk Inc.. Also, the AI-driven customer support agents market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth. Show more