Report cover image

Global Ai In Ivr Payment Market 2025-2029

Publisher TechNavio
Published Jan 19, 2026
Length 268 Pages
SKU # INF20764463

Description

Global Ai In Ivr Payment Market 2025-2029

The global ai in ivr payment market is forecasted to grow by USD 538.5 mn during 2024-2029, accelerating at a CAGR of 24.9% during the forecast period. The report on the global ai in ivr payment market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by enhanced customer experience and operational efficiency, escalating demand for secure and convenient digital payment solutions, technological advancements in ai and speech recognition.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data. For further information on this report, please visit -

https://www.technavio.com/report/report/ai-in-ivr-payment-market-industry-analysis

Technavio's global ai in ivr payment market is segmented as below:

By Type
  • Inbound IVR
  • Outbound IVR
  • Self service IVR
  • Call routing and agent assistance
By Deployment
  • Cloud based IVR
  • On premise IVR
  • Hybrid
By Business Segment
  • Large enterprises
  • Small and medium enterprises
Geography
  • North America
  • US
  • Canada
  • APAC
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • Europe
  • Germany
  • UK
  • France
  • South America
  • Brazil
  • Argentina
  • Middle East and Africa
  • UAE
  • Rest of World (ROW)
This study identifies the hyper-personalization and contextual intelligence as one of the prime reasons driving the global ai in ivr payment market growth during the next few years. Also, integration with omnichannel communication strategies and enhanced security through biometric authentication and fraud detection will lead to sizable demand in the market.

The report on the global ai in ivr payment market covers the following areas:
  • Global ai in ivr payment market sizing
  • Global ai in ivr payment market forecast
  • Global ai in ivr payment market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading global ai in ivr payment market vendors that include Aculab Plc, CallMiner Inc., CloudTalk, Cognizant Technology Solution, Computer Talk Technology Inc., Datatel, Five9 Inc., Genesys Telecom Lab Inc., Invoca Inc., iWallet., Key IVR Ltd, NICE Ltd., Nuance Communications Inc., NuVoxx, Pindrop Security Inc., RingCentral Inc., Talkdesk Inc., Teneo AI, Verint Systems Inc.. Also, the global ai in ivr payment market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

268 Pages
1 Executive Summary
1.1 Market overview
Executive Summary - Chart on Market Overview
Executive Summary - Data Table on Market Overview
Executive Summary - Chart on Global Market Characteristics
Executive Summary - Chart on Market by Geography
Executive Summary - Chart on Market Segmentation by Type
Executive Summary - Chart on Market Segmentation by Deployment
Executive Summary - Chart on Market Segmentation by Business Segment
Executive Summary - Chart on Incremental Growth
Executive Summary - Data Table on Incremental Growth
Executive Summary - Chart on Company Market Positioning
2 Technavio Analysis
2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
Chart on Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
Chart on Overview on factors of disruption
2.4 Impact of drivers and challenges
Chart on Impact of drivers and challenges in 2024 and 2029
3 Market Landscape
3.1 Market ecosystem
Chart on Parent Market
Data Table on - Parent Market
3.2 Market characteristics
Chart on Market characteristics analysis
3.3 Value chain analysis
Chart on Value chain analysis
4 Market Sizing
4.1 Market definition
Data Table on Offerings of companies included in the market definition
4.2 Market segment analysis
Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
Chart on Global - Market size and forecast 2024-2029 ($ million)
Data Table on Global - Market size and forecast 2024-2029 ($ million)
Chart on Global Market: Year-over-year growth 2024-2029 (%)
Data Table on Global Market: Year-over-year growth 2024-2029 (%)
5 Historic Market Size
5.1 Global AI In IVR Payment Market 2019 - 2023
Historic Market Size - Data Table on Global AI In IVR Payment Market 2019 - 2023 ($ million)
5.2 Type segment analysis 2019 - 2023
Historic Market Size - Type Segment 2019 - 2023 ($ million)
5.3 Deployment segment analysis 2019 - 2023
Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
5.4 Business segment analysis 2019 - 2023
Historic Market Size - Business Segment 2019 - 2023 ($ million)
5.5 Geography segment analysis 2019 - 2023
Historic Market Size - Geography Segment 2019 - 2023 ($ million)
5.6 Country segment analysis 2019 - 2023
Historic Market Size - Country Segment 2019 - 2023 ($ million)
6 Five Forces Analysis
6.1 Five forces summary
Five forces analysis - Comparison between 2024 and 2029
6.2 Bargaining power of buyers
Bargaining power of buyers - Impact of key factors 2024 and 2029
6.3 Bargaining power of suppliers
Bargaining power of suppliers - Impact of key factors in 2024 and 2029
6.4 Threat of new entrants
Threat of new entrants - Impact of key factors in 2024 and 2029
6.5 Threat of substitutes
Threat of substitutes - Impact of key factors in 2024 and 2029
6.6 Threat of rivalry
Threat of rivalry - Impact of key factors in 2024 and 2029
6.7 Market condition
Chart on Market condition - Five forces 2024 and 2029
7 Market Segmentation by Type
7.1 Market segments
Chart on Type - Market share 2024-2029 (%)
Data Table on Type - Market share 2024-2029 (%)
7.2 Comparison by Type
Chart on Comparison by Type
Data Table on Comparison by Type
7.3 Inbound IVR - Market size and forecast 2024-2029
Chart on Inbound IVR - Market size and forecast 2024-2029 ($ million)
Data Table on Inbound IVR - Market size and forecast 2024-2029 ($ million)
Chart on Inbound IVR - Year-over-year growth 2024-2029 (%)
Data Table on Inbound IVR - Year-over-year growth 2024-2029 (%)
7.4 Outbound IVR - Market size and forecast 2024-2029
Chart on Outbound IVR - Market size and forecast 2024-2029 ($ million)
Data Table on Outbound IVR - Market size and forecast 2024-2029 ($ million)
Chart on Outbound IVR - Year-over-year growth 2024-2029 (%)
Data Table on Outbound IVR - Year-over-year growth 2024-2029 (%)
7.5 Self service IVR - Market size and forecast 2024-2029
Chart on Self service IVR - Market size and forecast 2024-2029 ($ million)
Data Table on Self service IVR - Market size and forecast 2024-2029 ($ million)
Chart on Self service IVR - Year-over-year growth 2024-2029 (%)
Data Table on Self service IVR - Year-over-year growth 2024-2029 (%)
7.6 Call routing and agent assistance - Market size and forecast 2024-2029
Chart on Call routing and agent assistance - Market size and forecast 2024-2029 ($ million)
Data Table on Call routing and agent assistance - Market size and forecast 2024-2029 ($ million)
Chart on Call routing and agent assistance - Year-over-year growth 2024-2029 (%)
Data Table on Call routing and agent assistance - Year-over-year growth 2024-2029 (%)
7.7 Market opportunity by Type
Market opportunity by Type ($ million)
Data Table on Market opportunity by Type ($ million)
8 Market Segmentation by Deployment
8.1 Market segments
Chart on Deployment - Market share 2024-2029 (%)
Data Table on Deployment - Market share 2024-2029 (%)
8.2 Comparison by Deployment
Chart on Comparison by Deployment
Data Table on Comparison by Deployment
8.3 Cloud based IVR - Market size and forecast 2024-2029
Chart on Cloud based IVR - Market size and forecast 2024-2029 ($ million)
Data Table on Cloud based IVR - Market size and forecast 2024-2029 ($ million)
Chart on Cloud based IVR - Year-over-year growth 2024-2029 (%)
Data Table on Cloud based IVR - Year-over-year growth 2024-2029 (%)
8.4 On premise IVR - Market size and forecast 2024-2029
Chart on On premise IVR - Market size and forecast 2024-2029 ($ million)
Data Table on On premise IVR - Market size and forecast 2024-2029 ($ million)
Chart on On premise IVR - Year-over-year growth 2024-2029 (%)
Data Table on On premise IVR - Year-over-year growth 2024-2029 (%)
8.5 Hybrid - Market size and forecast 2024-2029
Chart on Hybrid - Market size and forecast 2024-2029 ($ million)
Data Table on Hybrid - Market size and forecast 2024-2029 ($ million)
Chart on Hybrid - Year-over-year growth 2024-2029 (%)
Data Table on Hybrid - Year-over-year growth 2024-2029 (%)
8.6 Market opportunity by Deployment
Market opportunity by Deployment ($ million)
Data Table on Market opportunity by Deployment ($ million)
9 Market Segmentation by Business Segment
9.1 Market segments
Chart on Market Segmentation by Business Segment - Market share 2024-2029 (%)
Data Table on Market Segmentation by Business Segment - Market share 2024-2029 (%)
9.2 Comparison by Market Segmentation by Business Segment
Chart on Comparison by Market Segmentation by Business Segment
Data Table on Comparison by Market Segmentation by Business Segment
9.3 Large enterprises - Market size and forecast 2024-2029
Chart on Large enterprises - Market size and forecast 2024-2029 ($ million)
Data Table on Large enterprises - Market size and forecast 2024-2029 ($ million)
Chart on Large enterprises - Year-over-year growth 2024-2029 (%)
Data Table on Large enterprises - Year-over-year growth 2024-2029 (%)
9.4 Small and medium enterprises - Market size and forecast 2024-2029
Chart on Small and medium enterprises - Market size and forecast 2024-2029 ($ million)
Data Table on Small and medium enterprises - Market size and forecast 2024-2029 ($ million)
Chart on Small and medium enterprises - Year-over-year growth 2024-2029 (%)
Data Table on Small and medium enterprises - Year-over-year growth 2024-2029 (%)
9.5 Market opportunity by Market Segmentation by Business Segment
Market opportunity by Market Segmentation by Business Segment ($ million)
Data Table on Market opportunity by Market Segmentation by Business Segment ($ million)
10 Customer Landscape
10.1 Customer landscape overview
Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
11 Geographic Landscape
11.1 Geographic segmentation
Chart on Market share by geography 2024-2029 (%)
Data Table on Market share by geography 2024-2029 (%)
11.2 Geographic comparison
Chart on Geographic comparison
Data Table on Geographic comparison
11.3 North America - Market size and forecast 2024-2029
Chart on North America - Market size and forecast 2024-2029 ($ million)
Data Table on North America - Market size and forecast 2024-2029 ($ million)
Chart on North America - Year-over-year growth 2024-2029 (%)
Data Table on North America - Year-over-year growth 2024-2029 (%)
Chart on Regional Comparison - North America
Data Table on Regional Comparison - North America
11.3.1 US - Market size and forecast 2024-2029
Chart on US - Market size and forecast 2024-2029 ($ million)
Data Table on US - Market size and forecast 2024-2029 ($ million)
Chart on US - Year-over-year growth 2024-2029 (%)
Data Table on US - Year-over-year growth 2024-2029 (%)
11.3.2 Canada - Market size and forecast 2024-2029
Chart on Canada - Market size and forecast 2024-2029 ($ million)
Data Table on Canada - Market size and forecast 2024-2029 ($ million)
Chart on Canada - Year-over-year growth 2024-2029 (%)
Data Table on Canada - Year-over-year growth 2024-2029 (%)
11.4 APAC - Market size and forecast 2024-2029
Chart on APAC - Market size and forecast 2024-2029 ($ million)
Data Table on APAC - Market size and forecast 2024-2029 ($ million)
Chart on APAC - Year-over-year growth 2024-2029 (%)
Data Table on APAC - Year-over-year growth 2024-2029 (%)
Chart on Regional Comparison - APAC
Data Table on Regional Comparison - APAC
11.4.1 China - Market size and forecast 2024-2029
Chart on China - Market size and forecast 2024-2029 ($ million)
Data Table on China - Market size and forecast 2024-2029 ($ million)
Chart on China - Year-over-year growth 2024-2029 (%)
Data Table on China - Year-over-year growth 2024-2029 (%)
11.4.2 India - Market size and forecast 2024-2029
Chart on India - Market size and forecast 2024-2029 ($ million)
Data Table on India - Market size and forecast 2024-2029 ($ million)
Chart on India - Year-over-year growth 2024-2029 (%)
Data Table on India - Year-over-year growth 2024-2029 (%)
11.4.3 Japan - Market size and forecast 2024-2029
Chart on Japan - Market size and forecast 2024-2029 ($ million)
Data Table on Japan - Market size and forecast 2024-2029 ($ million)
Chart on Japan - Year-over-year growth 2024-2029 (%)
Data Table on Japan - Year-over-year growth 2024-2029 (%)
11.4.4 Australia - Market size and forecast 2024-2029
Chart on Australia - Market size and forecast 2024-2029 ($ million)
Data Table on Australia - Market size and forecast 2024-2029 ($ million)
Chart on Australia - Year-over-year growth 2024-2029 (%)
Data Table on Australia - Year-over-year growth 2024-2029 (%)
11.4.5 South Korea - Market size and forecast 2024-2029
Chart on South Korea - Market size and forecast 2024-2029 ($ million)
Data Table on South Korea - Market size and forecast 2024-2029 ($ million)
Chart on South Korea - Year-over-year growth 2024-2029 (%)
Data Table on South Korea - Year-over-year growth 2024-2029 (%)
11.5 Europe - Market size and forecast 2024-2029
Chart on Europe - Market size and forecast 2024-2029 ($ million)
Data Table on Europe - Market size and forecast 2024-2029 ($ million)
Chart on Europe - Year-over-year growth 2024-2029 (%)
Data Table on Europe - Year-over-year growth 2024-2029 (%)
Chart on Regional Comparison - Europe
Data Table on Regional Comparison - Europe
11.5.1 Germany - Market size and forecast 2024-2029
Chart on Germany - Market size and forecast 2024-2029 ($ million)
Data Table on Germany - Market size and forecast 2024-2029 ($ million)
Chart on Germany - Year-over-year growth 2024-2029 (%)
Data Table on Germany - Year-over-year growth 2024-2029 (%)
11.5.2 UK - Market size and forecast 2024-2029
Chart on UK - Market size and forecast 2024-2029 ($ million)
Data Table on UK - Market size and forecast 2024-2029 ($ million)
Chart on UK - Year-over-year growth 2024-2029 (%)
Data Table on UK - Year-over-year growth 2024-2029 (%)
11.5.3 France - Market size and forecast 2024-2029
Chart on France - Market size and forecast 2024-2029 ($ million)
Data Table on France - Market size and forecast 2024-2029 ($ million)
Chart on France - Year-over-year growth 2024-2029 (%)
Data Table on France - Year-over-year growth 2024-2029 (%)
11.6 South America - Market size and forecast 2024-2029
Chart on South America - Market size and forecast 2024-2029 ($ million)
Data Table on South America - Market size and forecast 2024-2029 ($ million)
Chart on South America - Year-over-year growth 2024-2029 (%)
Data Table on South America - Year-over-year growth 2024-2029 (%)
Chart on Regional Comparison - South America
Data Table on Regional Comparison - South America
11.6.1 Brazil - Market size and forecast 2024-2029
Chart on Brazil - Market size and forecast 2024-2029 ($ million)
Data Table on Brazil - Market size and forecast 2024-2029 ($ million)
Chart on Brazil - Year-over-year growth 2024-2029 (%)
Data Table on Brazil - Year-over-year growth 2024-2029 (%)
11.6.2 Argentina - Market size and forecast 2024-2029
Chart on Argentina - Market size and forecast 2024-2029 ($ million)
Data Table on Argentina - Market size and forecast 2024-2029 ($ million)
Chart on Argentina - Year-over-year growth 2024-2029 (%)
Data Table on Argentina - Year-over-year growth 2024-2029 (%)
11.7 Middle East and Africa - Market size and forecast 2024-2029
Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Chart on Regional Comparison - Middle East and Africa
Data Table on Regional Comparison - Middle East and Africa
11.7.1 Saudi Arabia - Market size and forecast 2024-2029
Chart on Saudi Arabia - Market size and forecast 2024-2029 ($ million)
Data Table on Saudi Arabia - Market size and forecast 2024-2029 ($ million)
Chart on Saudi Arabia - Year-over-year growth 2024-2029 (%)
Data Table on Saudi Arabia - Year-over-year growth 2024-2029 (%)
11.7.2 UAE - Market size and forecast 2024-2029
Chart on UAE - Market size and forecast 2024-2029 ($ million)
Data Table on UAE - Market size and forecast 2024-2029 ($ million)
Chart on UAE - Year-over-year growth 2024-2029 (%)
Data Table on UAE - Year-over-year growth 2024-2029 (%)
11.8 Market opportunity by geography
Market opportunity by geography ($ million)
Data Tables on Market opportunity by geography ($ million)
12 Drivers, Challenges, and Opportunity
12.1 Market drivers
Enhanced customer experience and operational efficiency
Escalating demand for secure and convenient digital payment solutions
Technological advancements in AI and speech recognition
12.2 Market challenges
Data security and privacy concerns
Integration complexities and legacy system compatibility
High implementation costs and return on investment justification
12.3 Impact of drivers and challenges
Impact of drivers and challenges in 2024 and 2029
12.4 Market opportunities
Hyper-personalization and contextual intelligence
Integration with omnichannel communication strategies
Enhanced security through biometric authentication and fraud detection
13 Competitive Landscape
13.1 Overview
13.2 Competitive Landscape
Overview on criticality of inputs and factors of differentiation
13.3 Landscape disruption
Overview on factors of disruption
13.4 Industry risks
Impact of key risks on business
14 Competitive Analysis
14.1 Companies profiled
Companies covered
14.2 Company ranking index
Company ranking index
14.3 Market positioning of companies
Matrix on companies position and classification
14.4 CallMiner Inc.
CallMiner Inc. - Overview
CallMiner Inc. - Product / Service
CallMiner Inc. - Key offerings
SWOT
14.5 CloudTalk
CloudTalk - Overview
CloudTalk - Product / Service
CloudTalk - Key offerings
SWOT
14.6 Cognizant Technology Solution
Cognizant Technology Solution - Overview
Cognizant Technology Solution - Business segments
Cognizant Technology Solution - Key news
Cognizant Technology Solution - Key offerings
Cognizant Technology Solution - Segment focus
SWOT
14.7 Computer Talk Technology Inc.
Computer Talk Technology Inc. - Overview
Computer Talk Technology Inc. - Product / Service
Computer Talk Technology Inc. - Key offerings
SWOT
14.8 Five9 Inc.
Five9 Inc. - Overview
Five9 Inc. - Product / Service
Five9 Inc. - Key news
Five9 Inc. - Key offerings
SWOT
14.9 Genesys Telecom Lab Inc.
Genesys Telecom Lab Inc. - Overview
Genesys Telecom Lab Inc. - Product / Service
Genesys Telecom Lab Inc. - Key offerings
SWOT
14.10 Invoca Inc.
Invoca Inc. - Overview
Invoca Inc. - Product / Service
Invoca Inc. - Key offerings
SWOT
14.11 Key IVR Ltd
Key IVR Ltd - Overview
Key IVR Ltd - Product / Service
Key IVR Ltd - Key offerings
SWOT
14.12 NICE Ltd.
NICE Ltd. - Overview
NICE Ltd. - Business segments
NICE Ltd. - Key news
NICE Ltd. - Key offerings
NICE Ltd. - Segment focus
SWOT
14.13 Nuance Communications Inc.
Nuance Communications Inc. - Overview
Nuance Communications Inc. - Product / Service
Nuance Communications Inc. - Key offerings
SWOT
14.14 Pindrop Security Inc.
Pindrop Security Inc. - Overview
Pindrop Security Inc. - Product / Service
Pindrop Security Inc. - Key offerings
SWOT
14.15 RingCentral Inc.
RingCentral Inc. - Overview
RingCentral Inc. - Product / Service
RingCentral Inc. - Key offerings
SWOT
14.16 Talkdesk Inc.
Talkdesk Inc. - Overview
Talkdesk Inc. - Product / Service
Talkdesk Inc. - Key offerings
SWOT
14.17 Teneo AI
Teneo AI - Overview
Teneo AI - Product / Service
Teneo AI - Key offerings
SWOT
14.18 Verint Systems Inc.
Verint Systems Inc. - Overview
Verint Systems Inc. - Product / Service
Verint Systems Inc. - Key offerings
SWOT
15 Appendix
15.1 Scope of the report
Market definition
Objectives
Notes and caveats
15.2 Inclusions and exclusions checklist
Inclusions checklist
Exclusions checklist
15.3 Currency conversion rates for US$
Currency conversion rates for US$
15.4 Research methodology
Research methodology
15.5 Data procurement
Information sources
15.6 Data validation
Data validation
15.7 Validation techniques employed for market sizing
Validation techniques employed for market sizing
15.8 Data synthesis
Data synthesis
15.9 360 degree market analysis
360 degree market analysis
15.10 List of abbreviations
List of abbreviations

Search Inside Report

How Do Licenses Work?
Request A Sample
Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.