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Cloud-based BPO Market in APAC 2016-2020

About Cloud-Based BPO

The cloud is set to revolutionize the way BPO service providers extend their offerings and help organizations reap benefits by outsourcing their business processes. For instance, applications can be made available over the network on-demand, with the cloud operating like any other utility service (turning an application on/off on-demand). This eliminates the need to invest in IT infrastructure, resulting in significant cost reduction. These benefits become evident, particularly, for organizations with legacy systems that require high maintenance and upgrades. Such organizations can reap substantial benefits by moving to the cloud and outsourcing their business processes.

Technavio’s analysts forecast the cloud-based BPO market in APAC to grow at a CAGR of 14.27% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the cloud-based BPO market in APAC for 2016-2020. To calculate the market size, the report considers the revenue generated from cloud-based BPO services in APAC.

The market is divided into the following segments based on geographical segmentation by revenue:

  • Americas
  • APAC
  • EMEA
Technavio's report, Cloud-Based BPO Market in APAC 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
  • Accenture
  • Cognizant Technology Solutions
  • IBM
  • Infosys
  • TCS
Other prominent vendors
  • ADP
  • Advance Payroll Services
  • Aegis
  • AntWorks
  • Atos
  • Avaloq Sourcing Asia Pacific
  • CA Technologies
  • CSC
  • Capgemini
  • Dell
  • EXL
  • Firstsource
  • Fujitsu
  • Genpact
  • HCL Technologies
  • Hexaware
  • HP
  • i-Admin
  • Infosys
  • ITC Infotech
  • NGA Human Resources
  • Oracle
  • Orange Business Services
  • Pay Asia
  • Sungard
  • Sutherland Global services
  • Teletech
  • Tiger Consulting
  • Wipro
  • WNS
  • Xerox
Market driver
  • Increased need for cost-effective business processes
  • For a full, detailed list, view our report
Market challenge
  • Data security and privacy concerns
  • For a full, detailed list, view our report
Market trend
  • Growing popularity of data analytics
  • For a full, detailed list, view our report
Key questions answered in this report
  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?


Press Release

Technavio Announces the Publication of its Research Report – Cloud-Based BPO Market in APAC 2016-2020

Technavio recognizes the following companies as the key players in the cloud-based BPO market in APAC: Accenture, Cognizant Technology Solutions, IBM, Infosys, and TCS.

Other Prominent Vendors in the market are: ADP, Advance Payroll Services, Aegis, AntWorks, Atos, Avaloq Sourcing Asia Pacific, CA Technologies, CSC, Capgemini, Dell, EXL, Firstsource, Fujitsu, Genpact, HCL Technologies, Hexaware, HP, i-Admin, Infosys, ITC Infotech, NGA Human Resources, Oracle, Orange Business Services, Pay Asia, Sungard, Sutherland Global services, Teletech, Tiger Consulting, Wipro, WNS, and Xerox.

Commenting on the report, an analyst from Technavio’s team said: “Growing popularity of data analytics will be a key trend for market growth. BPO services are gradually moving up the value chain with a sharper focus on delivering strategic business solutions. Through the use of analytics, BPO companies can deliver solutions that not only boost operations but also reduce costs. The huge volumes of transactional data can be analyzed and mined to drive meaningful insights that drive business decisions. The analysis of transactional data allows clients to claim maximum discounts from their providers (paid-within-terms invoice processing), improve working capital management, and boost customer acquisition, satisfaction, and retention.”

According to the report, one of the key drivers for market growth will be increased need for cost-effective business processes. SMEs in India, Indonesia, Malaysia, the Philippines, Thailand, and Vietnam are price-sensitive, have limited budgets, and few staff members to configure and maintain IT products and business process services. SMEs are increasingly outsourcing back-office operations that would otherwise require more infrastructure, capital investment, and human resources. Outsourcing these functions enables these firms to cut costs and apply lean concept in their operations.

Further, the report states that data security and privacy concerns will be a challenge for the market. Growth in economies such as India, China, and Southeast Asia and the advent of outsourcing practices in Japan and South Korea should generate huge volumes of business data in APAC during the forecast period. The storage capacity of data in the cloud is limitless, as data are stored in scalable and flexible infrastructure or hosted data centers. As enterprises store confidential and business-critical data in the cloud infrastructure, data security is always a prime concern. Therefore, cloud BPO service providers have to incorporate advanced data security measures into their services to ensure data storage safety.



Companies Mentioned

Accenture, Cognizant Technology Solutions, IBM, Infosys, TCS, ADP, Advance Payroll Services, Aegis, AntWorks, Atos, Avaloq Sourcing Asia Pacific, CA Technologies, CSC, Capgemini, Dell, EXL, Firstsource, Fujitsu, Genpact, HCL Technologies, Hexaware, HP, i-Admin, Infosys, ITC Infotech, NGA Human Resources, Oracle, Orange Business Services, Pay Asia, Sungard, Sutherland Global services, Teletech, Tiger Consulting, Wipro, WNS, Xerox.

  • Executive summary
    • Highlights
  • Scope of the report
    • Market overview
    • Top-vendor offerings
      • Table Product offerings
  • Market research methodology
    • Research methodology
    • Economic indicators
  • Introduction
    • Key market highlights
  • Market landscape
    • Market overview
    • Market size and forecast
      • Table Cloud-based BPO market in APAC 2015-2020 ($ billions)
    • Key cloud-based BPO developments in APAC market by countries
    • Five forces analysis
      • Table Five forces analysis
  • Market segmentation by services
    • Segmentation of cloud-based BPO market in APAC by services
      • Table Segmentation of cloud-based BPO market in APAC by services 2015
      • Table Segmentation of cloud-based BPO market in APAC by services 2015-2020
    • Cloud-based BPO market in APAC by HR services
      • Table Cloud-based BPO market in APAC by HR services 2015-2020 ($ billions)
    • Cloud-based BPO market in APAC by customer support services
      • Table Cloud-based BPO market in APAC by customer management services 2015-2020 ($ billions)
    • Cloud-based BPO market in APAC by F&A services
      • Table Cloud-based BPO market in APAC by F&A services 2015-2020 ($ billions)
    • Cloud-based BPO market in APAC by other services
      • Table Cloud-based BPO market in APAC by other services 2015-2020 ($ billions)
  • Market drivers
    • Increased need for cost-effective business processes
    • Alternative to traditional outsourcing model
    • Inherent advantages of cloud
    • Competitive advantage
  • Impact of drivers
    • Table Impact of drivers
  • Market challenges
    • Data security and privacy concerns
    • Lack of awareness and domain expertise
    • Integration issues
    • Limited control given to customers
  • Impact of drivers and challenges
    • Table Impact of drivers and challenges
  • Market trends
    • Rise of business process automation
    • Growing popularity of data analytics
    • Omni-channel services
  • Vendor landscape
    • Competitive scenario
    • Major vendors
    • Other prominent vendors
  • Key vendor analysis
    • Accenture
      • Table Accenture: Business segmentation by revenue 2014
      • Table Accenture: Geographical segmentation by revenue 2014
    • Cognizant Technology Solutions
      • Table Cognizant: Business segmentation by revenue 2014
      • Table Accenture: Services, products, and platforms
      • Table Cognizant: Business segmentation by revenue 2013 and 2014 ($ billions)
      • Table Cognizant: Geographical segmentation by revenue 2014
      • Table Cognizant: Services offered under BPaaS
      • Table Cognizant: BusinessCloud solutions
    • IBM
      • Table IBM: Business segmentation by revenue 2014
      • Table GTS segment by revenue 2013 and 2014 ($ billions)
      • Table GBS segment by revenue 2013 and 2014 ($ billions)
    • Infosys
      • Table Infosys: Business segmentation by revenue 2015
      • Table Infosys: Business segmentation by revenue 2014 and 2015 ($ billions)
      • Table Infosys: Geographical segmentation by revenue 2014
    • TCS
      • Table TCS: Business segmentation by revenue 2015
      • Table TCS: Geographical segmentation by revenue 2015
      • Table TCS: Market segmentation by revenue 2015
      • Table TCS: Market segmentation by revenue 2014 and 2015 ($ billions)
  • Appendix
    • List of abbreviations
  • Explore Technavio

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