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Zendesk Relate 2024: Democratizing AI-Infused Customer Service

Publisher IDC
Published May 27, 2024
Length 5 Pages
SKU # IDC18822500

Description

Zendesk Relate 2024: Democratizing AI-Infused Customer Service


This IDC Market Note highlights key announcements from Zendesk Relate 2024, many of which doubled down on Zendesk's focus on intelligent customer experiences. This year, there was much more emphasis on incorporating the employee experience and its role in delivering empathetic service outcomes. As Zendesk continues to push upmarket into the enterprise segment, the challenge will be differentiating in a crowded market for AI-powered CX applications. Success will hinge on amplifying its core strength in purpose-built customer service solutions, a robust technology and partner ecosystem, and ease of implementation.

Please Note: Extended description available upon request.

Table of Contents

5 Pages
Executive Snapshot
In This Market Note
IDC's Point of View
Scaling Empathetic Experiences Across Stakeholders in the CX Ecosystem
Keeping Trust at the Forefront in the Age of AI Everywhere
Continuing to Deliver Value to Zendesk Clients
Conclusion
Learn More
Related Research
Synopsis

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