Worldwide UCaaS Service Provider Forecast, 2022–2026

Worldwide UCaaS Service Provider Forecast, 2022–2026

This IDC study examines the worldwide unified communications–as-a-service (UCaaS) service provider market for 2021–2026, with market growth forecasts by the United States versus the rest of the world. A five-year growth forecast for this market is shown for 2022–2026. "UCaaS service providers on a whole are taking timely and strategic steps to capture the growth opportunity in the global market for cloud-based unified communications," said Denise Lund, research director, Worldwide Telecom and Unified Communications at IDC. "Every business is considering exactly how best to improve its employee and customer experiences, and this translates to growth for UCaaS service providers with compelling value propositions and go-to-market approaches."

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Hybrid Work/"Work from Anywhere" Arrangements
Business Priorities on Improving the Employee and Customer Experiences
Shift from On-Prem UC to Cloud-Based UC
Global Need for Communications and Collaboration Solutions
UCaaS Price Pressure
Significant Market Developments
M&A Activities Intensify the UCaaS Service Provider Competitive Landscape
Focus on Upmarket Continues by Telcos and OTT UCaaS Service Providers, Making Enterprise and Multinational Corporation Wins More Challenging
Bring Your Own Carrier Is Having Its Day
Value Proposition Around Unified Communications + Contact Center Solidifies
Changes from Prior Forecast
Market Definition
Unified Communications as a Service
UCaaS Service Providers
OTT UCaaS Service Providers
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