Worldwide UCaaS Service Provider Forecast, 2022–2026
This IDC study examines the worldwide unified communications–as-a-service (UCaaS) service provider market for 2021–2026, with market growth forecasts by the United States versus the rest of the world. A five-year growth forecast for this market is shown for 2022–2026. "UCaaS service providers on a whole are taking timely and strategic steps to capture the growth opportunity in the global market for cloud-based unified communications," said Denise Lund, research director, Worldwide Telecom and Unified Communications at IDC. "Every business is considering exactly how best to improve its employee and customer experiences, and this translates to growth for UCaaS service providers with compelling value propositions and go-to-market approaches."
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Forecast
- Market Context
- Drivers and Inhibitors
- Drivers
- Hybrid Work/"Work from Anywhere" Arrangements
- Business Priorities on Improving the Employee and Customer Experiences
- Shift from On-Prem UC to Cloud-Based UC
- Global Need for Communications and Collaboration Solutions
- Inhibitors
- UCaaS Price Pressure
- Significant Market Developments
- M&A Activities Intensify the UCaaS Service Provider Competitive Landscape
- Focus on Upmarket Continues by Telcos and OTT UCaaS Service Providers, Making Enterprise and Multinational Corporation Wins More Challenging
- Bring Your Own Carrier Is Having Its Day
- Value Proposition Around Unified Communications + Contact Center Solidifies
- Changes from Prior Forecast
- Market Definition
- Unified Communications as a Service
- UCaaS Service Providers
- OTT UCaaS Service Providers
- Methodology
- Related Research
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