Worldwide and U.S. Software Deploy and Support Services Forecast, 2018–2022
This IDC study provides market sizing and forecast for software deploy and support services."As IT organizations continue their digital transformation journey, enterprises will still require high-level support services to make sure IT is properly supporting business managers," said Elaina Stergiades, research manager, Software and Hardware Support Services. "To serve demanding internal and external customers, IDC expects CIOs and IT managers to increasingly adopt automated support capabilities while facilitating business process support for business managers."
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Forecast
- Worldwide and U.S. Software Support Services Spending by Product Type
- Market Context
- Drivers and Inhibitors
- Drivers
- Innovation Accelerators
- Ensuring Business Operations
- Inhibitors
- Economy
- Crises Duration/Recovery
- Significant Market Developments
- Internal Cost of Delivering IT Services
- Support for "As-a-Service" Solutions
- Machine Learning and Artificial Intelligence
- Changes from Prior Forecast
- Market Definition
- Software Deploy and Support
- Deploy Services
- Support Services
- Methodology
- Related Research
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