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Worldwide IT Service Management Software Forecast, 2018–2022: First Look

Worldwide IT Service Management Software Forecast, 2018–2022: First Look

This IDC study is the first sizing and forecast for this newly defined market, which incorporates software and SaaS solutions previously reported in problem management software."The worldwide IT service management software market achieved a level of $4.69 billion in 2017, according to IDC estimates. The market as a whole is forecast to grow at a compound annual growth rate of 8.1% during the 2017–2022 period with the public cloud–based segment growing at a higher double-digit rate. The market is being driven by the need to optimize and synchronize systems, infrastructure, applications, and end-user experience across increasingly complex on-premise, hybrid, public cloud, and multicloud deployments as organizations undergo digital transformation initiatives." — Shannon Kalvar, research manager, IT Service Management

Please Note: Extended description available upon request.


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
IT Executive Advice
Market Forecast
Worldwide IT Service Management Software Forecast, 2018–2022
Market Context
Drivers and Inhibitors
Drivers
Cloud Infrastructure Adoption
Software Spending
Inhibitors
Exchange Rates
Significant Market Developments
Changes from Prior Forecast
Market Definition
Methodology
Historical Market Values and Exchange Rates
Forecast Market Values and Exchange Rates
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