Worldwide Problem Management Software Forecast, 2015–2019: Digital Transformations Fuel Market Growth
This IDC study presents a five-year forecast for the worldwide problem management software market as of May 2015. This study updates the previous forecast published in Worldwide Problem Management Software 2015–2019 Forecast (IDC #254777, March 2015)."Service desk software delivered through SaaS continued to be a market growth driver as customers continue to seek solutions that reduce up-front capex as well as ongoing maintenance costs. SaaS-based problem management solutions can often offer faster procurement and delivery time frames than on-premise implementations," comments Robert Young, research manager, End Point Device and IT Service Management Software.
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