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Worldwide Managed Cloud Services Deal Penetration for the IT Outsourcing Services Market, 2020–2024

Publisher IDC
Published Jul 25, 2025
Length 9 Pages
SKU # IDC20220225

Description

This IDC Perspective discusses the worldwide managed cloud services deal penetration for the IT outsourcing (ITO) services market for 2020–2024."Managed SPs are under enormous pressure to both adjust their business models and find new opportunities due to a wide array of factors involving geopolitical uncertainty, tariff wars, shifting buyer patterns in procuring managed cloud services, and increased use of automation and standards," says David Tapper, VP, Outsourcing and Managed Cloud Services at IDC. "Ensuring success will require that managed SPs reassess deal making approaches, ensure proper positioning, understand shift in competitors, restructure their approach to operations, align AI across life cycle of services within managed cloud services, and implement robust governance."

Table of Contents

9 Pages

Executive Snapshot

Situation Overview

Key Market Trends

Assessment and Benchmarking Factors

Changing Buyer Needs and Preferences

Strategic Managed Cloud Services Deal Trends

Changing Deal Dynamics of Worldwide Managed Cloud Services for ITO

TCV: Managed Cloud Services Deals Getting Smaller

Activity: Deal Activity Highest with Smaller Deals

Length of Deals: Five-Year Deals or Longer Capturing Vast Majority of TCV

Changing Customer Dynamics of Worldwide Managed Cloud Services for ITO

Industry: Broad Range of Industries Using Managed Cloud Services

Geography: APJ and Global Deal Activity Show Highest Penetrate Rates

Organization: Most TCV Captured with Large Firms and Public Sector

Market Definition

Key Terminology

Relationship Between Traditional Outsourced-Managed Services and Managed Cloud Services

Competitive Services Markets

Advice for Service Providers

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Related Research

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