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Worldwide Managed Cloud Services Deal Penetration for the IT Outsourcing Services Market, 2019–2023

Publisher IDC
Published Aug 19, 2024
Length 11 Pages
SKU # IDC19104018

Description

Worldwide Managed Cloud Services Deal Penetration for the IT Outsourcing Services Market, 2019–2023


This IDC Market Perspective discusses the worldwide managed cloud services deal penetration in the IT outsourcing (ITO) services market for 2019–2023."The collective impact of changing customer needs and sourcing strategies as well as increasing competitive threats from public cloud providers is placing enormous pressure on managed SPs to make significant adjustments to their business models to ensure that they can continue growing and winning managed cloud services deals," says David Tapper, program vice president, Outsourcing and Managed Cloud Services at IDC. "Ensuring success will require that managed SPs develop a differentiated strategy, build a new operating model, utilize critical partnerships for digital transformation, leverage the strengths in supporting multicloud operations, implement a robust governance structure, create a matrix management function to support use of public cloud providers, and incorporate an end-to-end risk management function."

Table of Contents

11 Pages

Executive Snapshot

New Market Developments and Dynamics

Key Market Trends

Assessment and Benchmarking Factors

Changing Buyer Needs and Preferences

Strategic Managed Cloud Services Deal Trends

Changing Deal Dynamics of Worldwide Managed Cloud Services for ITO

TCV: Managed Cloud Services Deals Getting Smaller

Activity: Majority of Managed Cloud Services Deals Are Small

Length of Deals: Five-Year Deals or Longer Capturing Vast Majority of TCV

Changing Customer Dynamics of Worldwide Managed Cloud Services for ITO

Industry: Broad Range of Industries Using Managed Cloud Services

Geography: Americas Deal Activity Shows Highest Penetration Rate

Organization: Most TCV Captured with Large Firms and Public Sector

Market Definition

Key Terminology

Relationship Between Traditional Outsourced-Managed Services and Managed Cloud Services

Extraction Markets

Advice for the Services Provider

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Related Research

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