Worldwide Customer Service Applications Software Market Shares, 2019: Servicing Has Never Been More Important
This IDC study examines the worldwide customer service applications software market for 2017–2019. Revenue and market share of the leading vendors are provided for 2019."The results of customer service initiatives in 2020 and 2021 will do more to modernize customer service than in the past 10 years put together," said Mary Wardley, VP, Customer Care and CRM. "The disjointed systems and isolated technology silos that plagued service environments were put to the test in early 2020, raising service initiatives to the top of management's priority lists."
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