Worldwide Customer Service Applications Software Forecast, 2019–2023: Market to Hit $15 Billion in 2023

Worldwide Customer Service Applications Software Forecast, 2019–2023: Market to Hit $15 Billion in 2023

This IDC study provides an updated market sizing for the worldwide customer service applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a five-year forecast (2019–2023)."Increasingly, the customer's relationship with a brand and a brand's efforts on behalf of the customer are being discussed at the highest levels within organizations," says Mary Wardley, program VP, Customer Care and CRM at IDC. "However, the effort to create a comprehensive customer-handling initiative that includes the internal digital transformation process, changed business process, and the inclusion of employee experience is a multiyear process."

Please Note: Extended description available upon request.


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Customer Service Applications Expand Real Estate
Innovation Accelerators
Conversational AI Applications
Inhibitors
Customer Data Management Complexity
Channel/Interaction Increases
Significant Market Developments
Changes from Prior Forecast
Market Definition
Methodology
Historical and Forecast Market Values and Exchange Rates
Related Research

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