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Worldwide Customer Experience Software Forecast, 2018–2022

Worldwide Customer Experience Software Forecast, 2018–2022

This IDC study forecasts the worldwide revenue for the customer experience software market for the 2018–2022 period."As both companies and customers are digitally transformed, software is becoming a larger and larger component of how companies provide an experience and the experience a customer receives," said Alan Webber, research director for Digital Engagement and Customer Experience.

Please Note: Extended description available upon request.


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Importance of the Digital Experience
Customer-Facing Technology Advancement
Spending on Software
Inhibitors
Global Privacy Regulations
Lack of Customer Experience Talent
Significant Market Developments
Changes from Prior Forecast
Market Definition
Customer Experience Software Market
Methodology
Related Research

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