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Worldwide Customer Experience Management Software Forecast, 2019–2023

Worldwide Customer Experience Management Software Forecast, 2019–2023

This IDC study forecasts the worldwide software revenue for the customer experience market for the 2019–2023 period. "A good customer experience is a differentiator for any business, and technology — specifically software — is the key to understanding the customer and delivering that experience," said Alan Webber, vice president for Customer Experience Management at IDC. "We expect a continued growth in the adoption of customer experience management applications and technologies as more brands digitally transform and strive to provide a unique experience for their customers."

Please Note: Extended description available upon request.


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Emergence of Customer Experience Management Platforms
Importance of the Digital Experience
Importance of Data and Analytics
Spending on Software
Inhibitors
Demonstrating ROI
Significant Market Developments
Changes from Prior Forecast
Market Definition
Customer Experience Management Software Market
Methodology
Related Research

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