Worldwide Customer Experience Management Software Forecast, 2019–2023
This IDC study forecasts the worldwide software revenue for the customer experience market for the 2019–2023 period. "A good customer experience is a differentiator for any business, and technology — specifically software — is the key to understanding the customer and delivering that experience," said Alan Webber, vice president for Customer Experience Management at IDC. "We expect a continued growth in the adoption of customer experience management applications and technologies as more brands digitally transform and strive to provide a unique experience for their customers."
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Forecast
- Market Context
- Drivers and Inhibitors
- Drivers
- Emergence of Customer Experience Management Platforms
- Importance of the Digital Experience
- Importance of Data and Analytics
- Spending on Software
- Inhibitors
- Demonstrating ROI
- Significant Market Developments
- Changes from Prior Forecast
- Market Definition
- Customer Experience Management Software Market
- Methodology
- Related Research
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